UX Planet

JANUARY 15, 2025

Typically, social media and messaging apps have highly engaged users (visit daily/multiple times aday). Invest in UX writing: Use compelling descriptions and labels for CTAs. A/B test different designs and messaging. Help me shape it by filling out this quick survey! Image by NickBabich. Hook framework by NirEyal.

User Testing 106

User Testing Customer Experience Research Software Product Research 106

Userpilot

DECEMBER 31, 2024

15+ survey templates (NPS, CES, user satisfaction surveys, etc.) Limited resource center: Where you cant share product updates, add surveys, or link your knowledge base. Lacks in-app surveys: Apart from NPS surveys , Appcues doesnt support any other way to gather user feedback. for collecting user sentiment data.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Innovation Educators

FEBRUARY 24, 2025

The key message: Focus on solving one problem exceptionally rather than competing on multiple features. The key message: Focus on solving one problem exceptionally rather than competing on multiple features. Her approach to gathering and acting on customer insights offers valuable lessons for product managers at any stage.

User Testing 179

User Testing Research Software Feedback Software Customer Communications 179

Alchemer Mobile

JUNE 4, 2019

Their A/B testing capabilities can uncover how different changes and features impact success metrics such as purchase rates, trial requests, onboarding, survey results, and more. Appsee is a mobile app analytics platform that focuses on qualitative data and is designed to help inform UX decisions.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

The Product Guy

SEPTEMBER 12, 2017

A user researcher or other UX practitioner may group users by patterns in their behavior, both inside and outside your product. You can send everyone on your main list a 1-question survey for self-selection to build those lists if you don’t want to do it yourself. But they shouldn’t receive the same message about your new feature.

Research Software 273

Research Software User Testing Analytic Tools Product Research 273

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

APRIL 30, 2025

In addition, balancing feature rollouts, targeted messaging, and feedback loops across mobile and web often feels like spinning plates. You can build flows (like carousels, slideouts, and push notifications) without technical expertise, then track user behavior and conduct real-time surveys. But it doesnt have to be that way.

Analytic Tools 97

Analytic Tools Feedback Software Data Visualization Customer Experience 97

The Product Guy

JUNE 18, 2020

Usage: Behavior insights Customer give you feedback via: Usage data (use Google Analytics, Pendo, Mixpanel, etc) Public Forums & Social Media Surveys, interviews, conferences Public Tools 1Password- a Private Forum for customers (kb.1password.com) Now you have a few features that you’ve unified into a single UX–you’re pumped. .

Product Research 412

Product Research Feedback Loop Feedback Software User Testing 412

Userpilot

MAY 28, 2025

With the SDK, you can trigger onboarding flows, tooltips , checklists, and surveys based on user events and properties. It combines onboarding, surveys, tooltips, and user insights in one SDK, so teams can run the entire user journey without tool-switching. Userpilot closes the loop by pairing behavior tracking with in-app surveys.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software User Testing 80

Alchemer Mobile

SEPTEMBER 24, 2020

It’s important to make sure the UX of your app is intuitive and easy to navigate. Use a Message Center for Rescheduling, Canceling, and Questions. Many healthcare providers already send text messages or app notifications of some sort for appointment confirmations. Send In-App Surveys After Appointments.

Feedback Software 195

Feedback Software Healthcare Development Customer Feedback 195

Userpilot

MAY 30, 2025

” So someone switching from urgent Slack messages to your app isn’t fully present yet. A user abandoning signup and completing it 3 days later doesnt signal a UX issue. User surveys and qualitative data on Userpilot. Think about it: If you had to add an in-app survey , youd need tech help. That takes time.

Analytic Tools 104

Analytic Tools Data Visualization Feedback Software Product Research 104

Userpilot

JUNE 28, 2023

Are HubSpot surveys any good? To be more specific, we look at the different types of surveys you can create in HubSpot, how to do it as well as their pros and cons. TL;DR HubSpot surveys are one of HubSpot’s customer feedback tools , allowing you to collect feedback and gain insights into customer needs.

Product Research 98

Product Research Data Visualization Software Review Feedback Software 98

Piyanka Jain

MAY 13, 2020

EY achieves this by asking the customer for their preferences using their style survey. The survey identifies preferences on color, style, fit, body type, size, age, skin tone, etc. Now imagine, if you could know, based on the style survey of the customer and their social profile?—?whether month to its subscribed customers.

User Testing 195

User Testing Customer Experience Artificial Inteligence Messaging 195

UX Planet

OCTOBER 8, 2024

UX writing is the process of creating and managing all content within and around an app or website interface, both on a macro and micro-scale. To make sure your product’s content and your users’ experience do not fall prey to the latter, we have created this list of 12 world-class UX writing examples.

UX 104

UX Data Visualization Research Software Analytic Tools 104

Userpilot

OCTOBER 28, 2024

Use welcome surveys to identify users’ jobs to be done and use cases. This survey can help you deliver tailored content to your audience with different onboarding elements: interactive walkthroughs , resource center , user onboarding checklists, tooltips, and surveys. The best way to do this is via segmentation.

User Testing 105

User Testing Customer Feedback Customer Experience Onboarding KPIs 105

Userpilot

JUNE 4, 2024

As a product manager, you probably already understand the importance of a great onboarding UX design and its importance for customer journey optimization and user retention. TL;DR Onboarding UX refers to the design framework that shapes how users interact with your product during onboarding. Onboarding surveys. Product tours.

Feedback Software 98

Feedback Software Research Software UX User Testing 98

Userpilot

JUNE 14, 2023

Looking to leverage the product feedback survey template to gather valuable insights from your customers? Crafting an effective product feedback survey requires careful consideration. A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions.

Product Research 98

Product Research Feedback Software User Testing Customer Feedback 98

Userpilot

APRIL 24, 2024

Usability testing is an invaluable resource for UX researchers…but only if you’re able to recruit participants in the first place. This is a problem that our own UX researcher at Userpilot, Lisa, faced when she tried recruiting participants the traditional way. In-app survey created in Userpilot to recruit test participants.

User Testing 104

User Testing Product Research Research Software Data Visualization 104

Userpilot

MAY 17, 2025

Youll hear the same generic list: improve onboarding, send push notifications, or show in-app messages. Micro-feedback: Catch frustration early with short, in-context surveys. Mobile carousels in Userpilot help guide new users through the apps features with in-app messages. to drive return behavior.

Feedback Software 74

Feedback Software User Testing Strategy Customer Experience 74

Userpilot

JANUARY 16, 2024

UX mistakes will disrupt the user experience and undervalue your product. This article shows you 14 common UX mistakes designers make, plus how to avoid them and build fantastic product experiences. Optimizing for search engines and not humans While SEO is important, it shouldn’t come at the expense of good UX.

User Testing 105

User Testing Feedback Software Research Software Product Research 105

Userpilot

AUGUST 10, 2023

Looking for the types of NPS surveys and their nuances? TL;DR A Net Promoter Score (NPS) survey is a customer loyalty survey that measures the likelihood of customers recommending you to their friends and colleagues. The main types of Net Promoter Score surveys are transactional NPS and relationship NPS.

Product Research 97

Product Research Feedback Software Analytic Tools Data Visualization 97

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. Types of surveys include: Customer Satisfaction Score (CSAT). Survey questions can be closed- or open-ended. Customer feedback surveys are a way of gathering user insights and sentiments about your product.

Customer Feedback 105

Customer Feedback User Testing Feedback Software Product Research 105

Userpilot

OCTOBER 10, 2024

It typically involves welcome messages, product tours , in-app guidance, and support materials aimed at driving user activation , retention, and long-term engagement. Once the user completes verification, they are guided through a short welcome survey that gathers critical information like the user’s role, goals, and company details.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Customer Experience User Testing 105

Userpilot

MAY 30, 2025

Use these methods to collect qualitative data: In-app surveys : A tool like Userpilot lets you trigger surveys in your mobile app based on user behaviour and collect contextual feedback with logic conditioning. Create contextual feedback surveys in Userpilot. Personalize and time these messages based on user behavior.

Onboarding KPIs 87

Onboarding KPIs Feedback Software Analytic Tools Research Software 87

Userpilot

NOVEMBER 7, 2024

Some customers review ClientSuccess as having missing features, like a lack of customization options, especially in NPS surveys. Surveys, including NPS functions. Many customers highly review Catalyst’s navigation UX, praising it for being user-friendly and straightforward. Collaborative customer portals. G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 18, 2025

Users now expect seamless experiences between web and mobile apps, personalized messaging, and real-time responsiveness. A mobile app engagement platform can help you address these challenges with features like push notifications, behavior tracking , and personalized messaging. billion in 2024. Optimize user journeys.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JANUARY 15, 2024

Looking for ways to incorporate empathy in UX design? We cover: The difference between sympathy and empathy in UX design. Tools for user research and empathic UX design. Sympathy vs empathy in the UX design thinking process Sympathy is acknowledging and understanding users’ struggles while interacting with your product.

User Testing 105

User Testing Customer Experience Data Visualization Research Software 105

Product Talk

FEBRUARY 8, 2023

Benedikte would set a rule for a message to pop up in the bottom corner when a customer navigated into a specific page in the app, so that she could target her question to something they were actively looking at. For booking interviews, Benedikte first ran a Sean Ellis survey from Intercom using the Survicate integration.

Research Software 260

Research Software Feedback Software Analytic Tools Customer Communications 260

Userpilot

JANUARY 29, 2024

A good SaaS UX design is critical to a successful SaaS product in today’s constantly evolving and competitive market. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. What is SaaS UX design? Creating S.M.A.R.T

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

The Product Coalition

JANUARY 11, 2023

UX research, on the other hand, is concerned with understanding how people interact with products or services and using that understanding to improve the overall user experience, emphasizing digital products. Market research helps identify the target audience for a product or service through large-scale surveys and analysis of secondary data.

User Testing 158

User Testing Product Research Data Visualization Customer Feedback 158

UX Planet

SEPTEMBER 14, 2024

Introduction In the ever-evolving landscape of UX design, understanding user behavior is critical for building products that resonate with your target audience. Surveys and Usability Testing: Foundations of User Insight Surveys and usability tests are essential tools for gathering insights on user behaviour, preferences, and pain points.

Data Visualization 94

Data Visualization User Testing Product Research Research Software 94

Product Talk

SEPTEMBER 4, 2024

Christophe—along with help from motivated team members such as Product Managers Matthieu de Vivie and Sarah Loichot as well as Staff UX Designer Maureen Rodaro —transformed the product organization by emphasizing the importance of meeting users and creating teams (or squads) for each outcome with one product manager per scope.

Product Research 262

Product Research Onboarding KPIs CTO Coach Research Software 262

Userpilot

SEPTEMBER 25, 2023

Concept testing is an integral part of designing UX that not only satisfies user needs but delights them. The concept testing process should involve cross-functional teams, including product , marketing , UX designers , developers, and most importantly, customers, to ensure 360 assessment. Concept testing UX: Buffer fake door test.

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Userpilot

JANUARY 11, 2024

UX bias can seriously impact your research project and negatively influence your final product design. This article helps you identify potential biases affecting your UX design project. TL;DR Cognitive biases in UX research are unconscious inclinations that impact the accuracy of your research. To learn more, book a demo today

User Testing 105

User Testing UX Product Research Data Visualization 105

Userpilot

OCTOBER 20, 2024

Celebrate with fun visuals or messages when milestones are reached. You can implement a user feedback survey at two or more stages, such as after completing a task or at the end of the onboarding journey. Banners : Use banners to celebrate user milestones with congratulatory messages. Provide rewards (e.g.,

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

Intercom, Inc.

APRIL 29, 2020

We also used in-app messages to avoid exacerbating already high levels of email fatigue. It’s the little things that you do which ensure your message is received by customers in non-spammy, meaningful ways. Would massively recommend Intercom as a support product – great UX for both sides, and very powerful.??????.

Customer Experience 228

Customer Experience User Friction Customer Feedback Data Visualization 228

Userpilot

NOVEMBER 27, 2024

They show browser information, error messages, and precise user actions leading to technical issues, streamlining the debugging process. For instance, if you see that users fail to complete the welcome survey , you could hypothesize that adding a progress bar will improve the completion rates. Use them to formulate hypotheses.

Data Visualization 105

Data Visualization Analytic Tools Definition Customer Feedback 105