The Product Coalition

MARCH 7, 2023

How to prepare for a user interview, all the way to sharing the results with your team. I compiled this guide back when I was training product managers on my team to be able to run user interviews. It heavily references Laura Klein’s Build Better Products , as well as learnings from my own mistakes.

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User Testing Customer Feedback Customer Experience Data Visualization 122

Intercom, Inc.

JANUARY 27, 2022

We’ve reached out to a few of our colleagues on Intercom’s R&D team to hear their reflections on the movement and what the term “women in tech” means for them. What’s in a name? ” Recently, myself and the Content team were discussing the different ways we could approach this important topic.

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Atlassian

FEBRUARY 28, 2022

Creating a strong, cohesive team takes intention and planning. Researchers have been studying team dynamics for decades. There’s a significant body of knowledge about which organizational structures provide the best results given the circumstances, goals, and personalities involved in a team. 5-second summary.

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The Product Coalition

FEBRUARY 12, 2024

As a result, the team struggled with how to prepare. I made it no longer than three minutes into the presentation and got this subtle feeling that the team was unprepared. Yeah, I was seemingly in a bad mood. The team was shutting down. I apologized to the team and said we would pick it up next week.

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Technical Review User Testing Product Research Customer Feedback 116

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. Initially we worked with a team from ThoughtWorks for 12 weeks. 2014 – Testing and Growing the Team.

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User Testing Weak Development Team Onboarding KPIs Customer Experience 111

The Product Coalition

SEPTEMBER 17, 2020

Picture this: you develop an app, then launch it worldwide. Yeah, we know, it sounds pretty much like a developer’s worst nightmare. Localization testing is usually not the first thing that development companies consider. Localization testing is one of the types of QA that takes place during product development.

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Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

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Data Visualization Analytic Tools Feedback Software Research Software 87

Iteratively Blog

DECEMBER 17, 2020

But how do you fix the garbage that is bad data management and quality? Especially if you don’t have control over the implementation of tracking code (as is the case with many data teams). Now, let’s look at why data teams struggle with this validation, and how they can overcome the challenges of it. Well, it’s tricky.

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Userpilot

AUGUST 14, 2023

Which measures the customer’s experience with a specific product, feature, or team interaction. They typically measure opinions or feelings about a statement or your product with five answer choices ranging from the most negative to the most positive (with a neutral option in the middle). Develop your product through a PMF survey.

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Product Research Data Visualization Analytic Tools Feedback Software 80

People-First Product Leadership

DECEMBER 4, 2023

Throughout the post, I provide practical tips and steps for developing these strategic elements, setting the foundation for further strategic planning. It also showcases why your organization is uniquely positioned to do so. Often referred to as “ideal customer profile” or ICP for short.

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Strategy Weak Development Team Technical Review Vision 52

People-First Product Leadership

MARCH 4, 2024

How would you approach working with new team members in a different country, specifically to grow empathy and connection, due to cultural differences? Starting a community of practice I joined Pearson to create the Future Technologies team. I couldn’t find a reference to the original questions I placed or subsequent iterations.

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User Testing Feedback Software Technical Review Product Research 59

Userpilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. The good news: having a positive NPS score (0-30) means you are on the right track. What Is Considered Good NPS Score, and What Is a Bad NPS Score? Some industries like SaaS will have an average NPS of 30. Source: Userpilot.

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Userpilot

MARCH 18, 2021

Their efforts all reflect how you position your product and the type of customer you attract. Customer Retention Strategy #1 – The Importance of Positioning and Managing Expectations. But how the marketing team decides to tell your story will determine who it connects with. vs. The Product Growth Tool for Product Teams.

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Feedback Software Research Software User Testing Customer Experience 52

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. It’s also important to learn what promoters love the most about your product so that you can replicate those positive experiences for passives and detractors. with the support team. Want to know whether your product is delivering value to customers?

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Feedback Software User Testing Customer Feedback Analytic Tools 88

UX Studio: Product Management

JANUARY 11, 2022

Our experts analyzed services, portfolios, expertise, strengths, and weaknesses of dozens of Webdesign Wien companies to create this curated list. UX studio’s clients are rising start-ups and established companies worldwide, like Google, HBO, and Netflix, just to name a few. This is our fantastic UX team. Vienna Pixel.

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Research Software User Testing Customer Experience Data Visualization 81

Userpilot

APRIL 19, 2024

Applying insights from market research to product development and marketing strategies can significantly enhance business growth. Sharper marketing messages, savvy product development strategies, and an intimate grasp of both prospective buyers and existing customers’ preferences and needs. The outcome?

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Research Software User Testing Market Research Data Visualization 52

Userpilot

FEBRUARY 3, 2021

Then, when you finally put together your user journey map and want to optimize your touchpoints and eliminate bad experiences, you can face two barriers: The Analytics Black Hole – Can’t see the forest before the trees. The Bottleneck -Your software developer who is too busy to take on every experiment you want to run.

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Analytic Tools User Testing Customer Experience Research Software 97

The Product Coalition

APRIL 26, 2021

The second stage refers to gathering data so that the Scrum Team can have data-informed Retrospectives. As I have observed in practice, many Scrum Teams either limit the data gathering part of the Retrospective, thus lacking vital information. The Scrum Team identifies the most helpful changes to improve its effectiveness.

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Mironov Consulting

AUGUST 8, 2017

I spend a lot of time sifting through documents, positioning and stories – trying to figure out who we’re talking about. I see much broader wins: Our technical teams often make the “I am the user” mistake: we unconsciously assume that the people at the other end of our software are just like us. Bonus points for clarity. Sound Byte.

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User Testing Customer Experience Analytic Tools Research Software 101

Folding Burritos

FEBRUARY 22, 2016

Most likely, you even found yourself in this position right from the get-go; you probably didn’t cause this. You want the stakeholders’ input, but you need it to be (and need them to think) in terms of problems for you and your team to solve. You get to the moment when everything’s prioritized for the next development cycle.

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The Product Coalition

DECEMBER 5, 2019

They run from ill-suited personal traits and the pursuit of individual agendas to frustration with the team itself. Read on and learn in this post on Scrum anti-patterns how you can identify if your Scrum Master needs support from the team. The Scrum Master is a servant-leader for the Scrum Team. The team composition is wrong.

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Weak Development Team Reporting Tools Agile Customer Experience 88

PMLesson's Ace the PM Interview

OCTOBER 6, 2021

This is especially true if you're looking to join the technical program management team. Given the nature of the position , you can also expect them to cover many different areas including: Program sense : assesses how you manage resources, mitigate risk, etc. The names are rather self-explanatory.

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Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. Customer happiness refers to the degree of satisfaction users have after interacting with your team and product. The latter refers to meeting what users expect from the product or service while trying to get their job done.

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Feedback Software Analytic Tools Customer Feedback User Testing 73

The Product Coalition

MARCH 22, 2021

These fields include web design, mobile app development, SaaS, and even B2B products. Some get new clients only through word of mouth and reference from previous clients. With a relatively small team based in Omsk, southwestern Siberia, Purrweb has compiled an impressive portfolio. Top UX Agencies in 2020 1. and Facebook.

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Userpilot

MAY 30, 2023

Pain points refer to the challenges or barriers the user faces while trying to accomplish their goal. This manager wants to better understand how users use their product so they can align users’ needs with product development and increase business revenue. What are their pain points? User persona example for Userpilot.

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ProductPlan

MAY 25, 2021

The strategy, by way of a roadmap, is the document that drives team alignment. When a group of people adopts a strategy, it transforms the product strategy from just a piece of paper to something that drives team success. Consistent strategic results are essential because as teams scale, wasting time and resources gets easier.

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Product Management University

OCTOBER 19, 2023

You’ve got customer references with success metrics to make your value story real. company name] expands its AI coach language to 96, the most in the industry. company name] introduces fully integrated video that expands the power of the [company name] technology platform. All good, right?

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PMLesson's Ace the PM Interview

MAY 15, 2022

UX, or user experience, design is a discipline, as the name suggests, that is all about how users interact with products or services. UX design was first developed by Don Norman , who was actually working at Apple at the time. The end-user is the cornerstone of the UX designer position. However, this is not always the case.

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The Product Coalition

MAY 15, 2019

Scrum came about even earlier than the agile manifesto almost a whole decade to be exact (although you can traces origins earlier back to 1986 with the article The New New Product Development Game ). McElroy influenced two entrepreneurs named, Bill Hewlett and David Packark?—?names names look familiar, anyone?

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Product Management Product Manager User Testing Product Research 92

PMLesson's Ace the PM Interview

JANUARY 12, 2022

Have you been intrigued by the position of Technical Program Manager? These kinds of questions evaluate your ability to think and work through technical dependencies, product context, execution strategy, and impact on a team. That way, you'll get a better idea of your particular strengths and weaknesses. Let's take a look!

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Technical Review Feedback Software Onboarding KPIs Software Review 52

Business of Software Conference

FEBRUARY 16, 2021

Some of the BoS talks that had an impact on his company, including changing its name to Kevel. So, this was focused on software developers, specifically, for dotnet software developers, this very small ad network, I ran those ad networks for a couple years, and realized that that was a terrible business. 2:43 Mark: Yeah.

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Usersnap

MARCH 6, 2019

There are many instances where the process of asking for feedback has actually deterred customers or prompted them to submit bad reviews out of annoyance. This approach is informal and renders quick results, both for the customer and support team. Instantly connect a customer to a developer or technician. Time-consuming.

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User Testing Customer Feedback Feedback Software Customer Experience 66

Userpilot

OCTOBER 29, 2020

In a sense, this brings the Product Marketer a lot closer to the Product Team than a ‘regular marketer’- so we can say that the product marketer acts as a bridge between the product and the marketing team. Even though Natalia works as a part of the Marketing Team, she is very close to the Product Team.

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Analytic Tools Feedback Software Onboarding KPIs Product Marketing 97

UX Studio: Product Management

NOVEMBER 1, 2019

When we arrive at the page, we instantly see in the upper left corner that we landed on the page named NBC News. This is why it’s important to develop this hierarchy consciously. We can highlight certain elements like: size, color, position, texture, form and orientation. Let’s take a look at NBC.

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User Testing Feedback Software Research Software UX 76

The Product Coalition

JUNE 10, 2019

It’s Murphy’s Law after all ( don’t blame me, I just inherited the name! ) We’re going to go all inception on this and I’m going to present it in the way I often do when getting teams to do this for the first time?—?a The idea is not to point out how bad you are at planning but rather to strengthen the plan. insanity much?

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Weak Development Team Customer Experience Framework User Testing 60

Andrew Chen

NOVEMBER 15, 2021

These frameworks are targeted at teams building new products, first and foremost. Everywhere you looked, there were reminders of the global scale of Uber’s business as well as the international heritage of the team driving it. How to get them started, how to scale them, and what it’s like to compete.

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Books Research Software Reporting Tools Technical Review 63

The Product Coalition

MARCH 11, 2019

This acronym popped up a while back in Organization Development circles and when I heard it the first time I thought… uh yeah, that’s all high-tech. Extreme ownership (highly applicable) Summary Leaders are ultimately responsible for the failure or success of the team, and need to take full responsibility. Usability is bad.

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Weak Development Team Technical Review Leadership Books 60