How to fix Your Product Goals for Better Human Outcomes
Mind the Product
JUNE 27, 2019
I want to talk to you about product goals, metrics, and how they get muddled in the product design process, leading to some less than humane outcomes. Their names were John Darley and Daniel Batson, and they created the Good Samaritan study to ask a seemingly simple question: why do people do good things for others?
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