Emerge Insights

FEBRUARY 9, 2021

Emerge, one of the world’s premier digital product agencies, has been named the top global leader in Clutch’s latest ranking on UX design services. The Leaders Matrix in Clutch’s 2021 independent evaluation compares user experience design capabilities across consulting firms, agencies and design companies.

Naming 52

Naming UX Consulting Customer Experience 52

Userpilot

JULY 31, 2023

Looking to power up your retention marketing strategy? Everybody in SaaS knows it’s relatively easy to attract users. This article will show you practical strategies to crack the customer retention code and maintain sustainable recurring revenue. But look no further! Implement an onboarding checklist to drive activation.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

FEBRUARY 27, 2024

In-app events give you valuable insights into user behavior. By analyzing these events in your product, you can understand how users engage with your app and make improvements to enhance the user experience. TL;DR In-app events are actions users take inside your products. How to track in-app events?

Analytic Tools 105

Analytic Tools Data Visualization Events Onboarding KPIs 105

The Product Coalition

DECEMBER 2, 2021

Nothing from an app despite the likes of Deliveroo and Uber listing numerous similar results: This means that if your go-to-market strategy requires new people to find your information or content on a search engine and then to seamlessly start using your product?—?a In this situation, it is dependent on your users and their desired journey.

Research Software 170

Research Software Technology User Testing Strategy 170

Userpilot

FEBRUARY 22, 2024

This article will walk you through 15 practical strategies to improve customer retention , boost loyalty, and ensure customer satisfaction. Use cohort tables to understand how different user segments engage with your product, then improve. The longer it takes for users to experience value, the more likely they'll churn.

Analytic Tools 52

Analytic Tools Feedback Software Research Software User Testing 52

Userpilot

MAY 3, 2022

How is enterprise SaaS marketing different compared from acquiring and retaining users for an SMB? Pair that with in-app communication and you’ve got a pretty good marketing strategy. We’re going to teach you how to craft a marketing strategy made for the enterprise sales cycle so you can adapt your sales process.

Enterprise 98

Enterprise Strategy Marketing Outbound 98

Imaginary Cloud - Design

MAY 21, 2020

In that sense, adapting the app you’re designing to each skills’ age group is a good strategy. In that sense, what for an adult might be a frustrating experience because we don’t see the ultimate point of going through such journey, kids are used to exploring, wandering and discovering things.

Research Software 122

Research Software Customer Experience User Testing User Experience 122

Innovatemap

JULY 8, 2021

Andy Kennedy (Principal, Brand Strategy & Design), Parker McCullough (Senior Brand Designer), Christian Beck (Executive Partner, Growth Strategy & Design), and team worked closely with Jeff to build the foundation and meet the business’ growing needs as an early-stage start-up. For Groundwork, we accomplished this mission.

Naming 52

Naming Branding B2C User Testing 52

Innovatemap

JUNE 27, 2023

Innovatemap partnered with Nextech to equip Indiana teachers with the tools and strategies to integrate new tech business practices into their classrooms, empowering them to nurture the digital skills and curiosity of their students. Then, with the support of our product designers, teachers designed the user experience.

Product Strategy 52

Product Strategy Research Software Feedback Software Strategy 52

Userpilot

JANUARY 6, 2022

WalkMe is another of the major players in digital adoption platforms, and primarily markets itself to users who want to create product tours for employee training and onboarding. This way of helping users discover a feature through use rather than lecture avoids information overload and users skipping through the tour entirely.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Software Review 98

ProductPlan

SEPTEMBER 16, 2021

Using Your Product Strategy and Product Vision to Plan Your Roadmap. Product strategies must be rooted in the overall vision of the company and product. The product roadmap then reflects that strategy. Product management , product development, and user experience comprise the “triad.” Product storyline.

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Roadmap Product Strategy Data Visualization Strategy 94

Userpilot

FEBRUARY 25, 2024

Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Enhance sales funnel conversions with in-app guidance , using interactive walkthroughs to showcase features and reduce user frustration. Free trial conversion rate.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Userpilot

DECEMBER 7, 2021

Customer-oriented marketing means tailoring your marketing strategy to fit your customers’ needs first, rather than focusing on your business goals only. With a customer-centric marketing strategy, you can improve your customer experience and easily drive product growth by helping new and existing users discover more value.

Feedback Software 98

Feedback Software User Testing Research Software Customer Feedback 98

Roman Pichler

NOVEMBER 1, 2022

It will also limit your ability to experiment and learn, to run sprints and discover the best way to address the user and customer needs and create value for the business. Decline stakeholder requests if they aren’t aligned with the product strategy. 5 The Roadmap is Not Systematically Connected to the Strategy and Backlog.

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Roadmap Weak Development Team Customer Experience Reporting Tools 316

Userpilot

APRIL 30, 2024

Marty Cagan is a popular name in the product management world. Throughout his rich career, Marty has worn numerous hats within modern software product organizations, transitioning between roles involving product management, software development, product marketing , user experience design, and general management, among others.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Books 105

Userpilot

AUGUST 28, 2022

The similarity between these two names may create misunderstandings, but you can’t find your customer’s lifetime value just by examining your customer’s perceptions. For instance, you may find that customer service is so valuable to your users that its benefit outweighs the price of your product.

Feedback Software 105

Feedback Software Customer Feedback Customer Experience User Testing 105

UX Planet

FEBRUARY 25, 2024

Hi there, My name is [Your Name], and I design cool stuff. Best, [Your Name] ### Email Template 2: Portfolio Highlight Subject: See What I’ve Created! Hi [Recipient’s Name], I’m [Your Name], and I create designs that people love. Hey [Recipient’s Name], I noticed some websites or brands could use a little sparkle.

ChatGPT 80

ChatGPT User Testing Customer Feedback Research Software 80

Userpilot

MARCH 6, 2024

ABM for SaaS : Implementing Account-Based Marketing strategies to target high-value customers with personalized campaigns, nurture them, and make them more valuable for your business. User Research for Insights : Conduct user research to gather direct insights and adapt products and strategies based on their specific needs and pain points.

Feedback Software 105

Feedback Software Research Software Analytic Tools Product Research 105

The Product Coalition

JUNE 30, 2021

such names as Amazon, Etsy, or eBay are on everyone’s lips. This way, you will bring your customers a more personalized user experience. The thing is that users will be searching for narrowly defined goods on your e-commerce website. Choose one preferred monetization strategy for a start.

Feedback Software 151

Feedback Software Customer Experience Data Visualization User Testing 151

UX Planet

JANUARY 23, 2024

As a UX designer or someone who is running an online business, using Google Analytics 4 can help you understand how visitors interact with your website, identify user segments, and optimize the user experience. Setting up Google Analytics 4 involves creating a property and implementing the tracking code.

Data Visualization 80

Data Visualization Analytic Tools User Testing UX 80

Roman Pichler

APRIL 5, 2022

For example, a product strategy workshop might have the objective to identify the key changes required to achieve product-market fit. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. Assess product strategy and adjust if necessary. 1 Set an Objective.

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

Userpilot

JANUARY 28, 2024

Focusing on surveying one aspect of your product and user experience at a time gives you precise user feedback at each journey stage. Through a quick welcome survey, you can learn about user pain points , jobs to be done , and use cases. What will you be using {product name} for? How large is your company?

User Testing 96

User Testing Customer Feedback Product Research Feedback Software 96

Userpilot

MARCH 14, 2024

By analyzing the sequence of pages or events users engage with, you can understand the typical pathways, including what content captures interest or what features they interact with the most. From the report, you can find out where users commonly drop off , as well as their actions before this happens.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

MARCH 7, 2024

The purpose of the report is to help teams understand how users interact with the product, identify potential bottlenecks or drop-off points, and optimize the user experience to improve conversion rates. Wondering about the name? Sending the invite gives them access to the report. Funnel report sharing in Userpilot.

Data Visualization 105

Data Visualization Reporting Tools Analytic Tools Customer Experience 105

The Product Coalition

JANUARY 20, 2024

Attendees will leave with tangible strategies to implement immediately in their organisations, as well as new connections that could turn into future customers or collaborators. The name, inspired by the British railway caution “mind the gap”, originated in England and has now grown into an international community for product managers.

Product Management 115

Product Management Product Manager Workshop Customer Feedback 115

Userpilot

DECEMBER 18, 2020

So – in this post, we are going to show you how to ‘diagnose’ the reasons for user disengagement, how you can properly identify your disengaged users in Userpilot, and what tactics to apply to each segment of disengaged users to bring them back to your product – both in-app and outside of it.

User Testing 98

User Testing Customer Experience Analytic Tools Onboarding KPIs 98

Lenny Rachitsky

APRIL 28, 2024

To change Twitter’s product culture, Kayvon also focused on building alignment at the leadership level, telling a compelling vision and strategy story repeatedly, hiring entrepreneurial founders through acquihires to take big bets, and identifying who was “on the wagon” or “off the wagon.”

User Testing 113

User Testing Analytic Tools Feedback Software Weak Development Team 113

Userpilot

JUNE 22, 2021

Companies that adopt customer success strategies aren’t just trying to score points in front of their customers. Okay, while their users obviously do benefit from these strategies, one of the key perks for businesses besides customer satisfaction is a reduced strain on customer support. What is a customer success strategy?

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userpilot

JUNE 12, 2023

Conduct market research because it helps you to: understand the needs and expectations of your user personas , enhance your product and features, stay ahead of the competition, and make changes to your marketing strategy if needed. Examples of questions to ask in user persona surveys: What will you be using {product name} for?

Data Visualization 97

Data Visualization Product Research Research Software Analytic Tools 97

UX Planet

FEBRUARY 19, 2024

Shelby Lindblad , Facebook Multi-disciplinary designer in Oakland, CA Jason Yuan, Apple Graphic and User Experience designer currently based in Providence. Wei Huang, Google I’m Wei, a User Experience designer at Google Tiffany Wu, Google Hi! Brian Lee, Spotify My name is Brian. Sanat Rath, Google Hi, I’m Sanat.

UX 85

UX Technical Review Customer Experience Weak Development Team 85

Userpilot

JANUARY 11, 2024

Simplify the signup process The first step to a seamless onboarding experience is a simplified signup process. Only ask for necessary information, such as the user’s name, email address, etc. Mercury requests the company’s name and the user’s role. Did they experience any pain points?

Onboarding KPIs 105

Onboarding KPIs Customer Experience Feedback Software User Testing 105

Intercom, Inc.

JANUARY 25, 2022

Plus, there are the added benefits of taking away manual tasks, creating a more personalized experience for new contacts, and cutting down on customer acquisition costs. As Nancy Dandolos , a Customer Success Manager at The Signal Group, puts it: “Intercom and Hubspot have become an integral part of our strategy, so the integration is vital.

Research Software 216

Research Software User Testing Artificial Inteligence Data Visualization 216

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Custom events in Userpilot.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Events 98

Userpilot

AUGUST 10, 2023

What are some user onboarding best practices? What’s user onboarding in the first place? And, how to optimize it to provide an excellent user experience and reduce the time to value? User onboarding best practices for SaaS – Yaakov Carno. moments , helping users experience value quickly.

Onboarding KPIs 96

Onboarding KPIs Customer Experience User Testing User Friction 96

Roman Pichler

JUNE 1, 2020

The first one carries the risk of being a feature broker and offering a product that has a weak value proposition, gives rise to a poor user experience, and consists of a loose collection of features. Collaboratively set goals , for example, user and business goals on the product strategy and product goals on the product roadmap.

Weak Development Team 307

Weak Development Team Product Research Customer Experience Workshop 307

Product Innovation Educators

JANUARY 4, 2021

It is a new year and this podcast is getting a new name. In a few weeks, the name will change to Product Masters Now. You don’t need to do anything to keep listening, but I want you to know the name change is coming—The Everyday Innovator will be renamed to Product Masters Now. . His name is Anup Yanamandra.

Feedback Software 101

Feedback Software Data Visualization Customer Feedback Customer Experience 101

Userpilot

OCTOBER 15, 2023

TL;DR Product analytics marketing automation involves using product analytics to track product usage and customer behavior to develop automated marketing experiences. Feature tagging enables marketing teams to track feature usage and improve adoption across user segments. The name comes from the shape of the chart.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 105