Intercom, Inc.

OCTOBER 22, 2019

Good onboarding isn’t just about introducing new signups to your product’s features – it’s a continual process of guiding people towards success with your product. This means that it’s important to have a solid strategy in place that considers how users will find success not just in the moment, but over and over again.

Onboarding KPIs 201

Onboarding KPIs Customer Experience Messaging Framework 201

Userpilot

DECEMBER 18, 2024

Unfortunately, the research backs this up, with a staggering 90% of users reporting that they stopped using an app due to poor performance. Poor performance includes slow loading times, complex design, confusing navigation, and unresponsive features. Basically, anything that ruins the user experience.

Data Visualization 105

Data Visualization Analytic Tools Research Software User Testing 105

Userpilot

NOVEMBER 7, 2024

What is an interactive product demo? An interactive demo is a self-guided walkthrough that uses tooltips, modals, hotspots, and other interactive elements to help users quickly explore your SaaS product. Why build interactive demos for your SaaS product? This results in faster Aha!

Demo 102

Demo Analytic Tools Feedback Software Research Software 102

Userpilot

FEBRUARY 5, 2023

Do you need some behavioral KPI examples to understand what metrics to track and why? Behavioral key performance indicators (KPIs) can help you understand user experience and measure feature adoption. What are behavioral KPIs? You’ve come to the right place!

Onboarding KPIs 98

Onboarding KPIs KPI Analytic Tools Feedback Software 98

Roman Pichler

APRIL 15, 2024

To make this more concrete, let’s look at an example: Objective : Grow the product management team. Key result 1 : Three product managers are hired. Key result 2: The onboarding system is improved, and time-to-proficiency is reduced by 25%. What are Product Roadmaps? The fourth row lists the product’s features.

Roadmap 323

Roadmap Onboarding KPIs Technical Advisors Customer Experience 323

Intercom, Inc.

MAY 1, 2019

Every product design project is a bit like climbing a hill. This is a story of climbing uphill for Product Tours , our recently launched onboarding tool. A high-quality customer onboarding experience is crucial for long-term growth of a business. Starting in broad strokes.

Onboarding KPIs 143

Onboarding KPIs Feedback Software Research Software User Testing 143

Userpilot

NOVEMBER 22, 2024

This powerful tool allows you to see your website or web app through your users’ eyes. It reveals the “why” behind their actions and unlocks valuable insights to improve the user experience. Conversely, session replays don’t actually record a user’s screen in the traditional sense.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Intercom, Inc.

NOVEMBER 11, 2021

Users are recruiting your product to reach a specific outcome in their lives — whether that’s catching a flight to reunite with their families or using a productivity app to meet a deadline and impress their boss. But despite how relevant the topic still is, we’re not just here to talk about the ideal onboarding experience.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

The Product Guy

JULY 30, 2024

Product-Led Growth (PLG) is a powerful strategy that has revolutionized the SaaS and tech industries. By placing the product at the center of the growth strategy, PLG drives customer acquisition, conversion, and retention through exceptional product experiences.

Customer Feedback 186

Customer Feedback Data Visualization Customer Experience Onboarding KPIs 186

Userpilot

SEPTEMBER 18, 2024

” And that’s also why AARRR metrics are called pirate metrics. Short for acquisition, activation, retention, referral, and revenue, these metrics help you measure and drive product growth. In this article, we’ll dig deeper into the AARRR framework and the relevant metrics associated with each stage.

Onboarding KPIs 105

Onboarding KPIs Framework Data Visualization Analytic Tools 105

Userpilot

FEBRUARY 10, 2022

Want to improve your feature adoption metrics but don’t know where to start? Improving feature adoption for your SaaS product needs to be contextual. In other words, your product needs to encourage users to engage with relevant features at the right time. What is feature adoption in SaaS?

Onboarding KPIs 98

Onboarding KPIs Feedback Software User Testing Product Research 98

Userpilot

NOVEMBER 19, 2022

Having trouble deciding which customer service KPI to use? There are some vanity metrics among the KPIs for customer service. So let’s look at the most important KPIs that will help you create strategies to provide superior customer service and boost retention. What are customer service KPIs?

Onboarding KPIs 98

Onboarding KPIs Data Visualization Reporting Tools Customer Experience 98

Userpilot

FEBRUARY 27, 2023

User onboarding is one thing that can make or break your product. Get it wrong and your product will be plagued by churn, declining revenue, and poor customer reviews. So how do you make sure how you provide an excellent onboarding experience to your customers?

Onboarding KPIs 105

Onboarding KPIs User Testing Customer Experience Customer Feedback 105

Userpilot

JUNE 10, 2024

Researching customer onboarding strategies for your SaaS product? The article shares 17 tried-and-tested customer onboarding tactics that will help you build delightful user experiences and drive product growth. Create a welcome series of in-app and email messages to greet users and kick off onboarding.

Onboarding KPIs 105

Onboarding KPIs User Testing Data Visualization Analytic Tools 105

The Product Coalition

MAY 10, 2023

Maximizing Product Success Through Effective Metric Utilization As a product manager, understanding how your product is performing is crucial for making data-driven decisions that drive success. Let’s say you are a product manager for a social media platform that allows users to share photos and videos.

Onboarding KPIs 147

Onboarding KPIs Data Visualization Feedback Software Research Software 147

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. In this article, we’ll break down exactly the tools , techniques, and tactics you can leverage in your product.

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. Start improving user experience and usability with user research. Let’s get right to it! Let’s get right to it!

User Testing 97

User Testing Customer Experience Product Research User Experience 97

Userpilot

JUNE 10, 2024

Following UX best practices is essential to make the product experience more intuitive and efficient. But which strategies are worth following to improve product engagement ? TL;DR UX design —short for User Experience Design—focuses on creating products that offer meaningful and relevant experiences to users.

Customer Experience 102

Customer Experience User Testing User Experience Customer Feedback 102

UX Planet

DECEMBER 6, 2024

Lets discuss why educational app design is essential and what practices you can follow to deliver a smooth experience to your students. Whether youre just starting or looking to refine your existing product, this comprehensive guide will provide you with actionable tips and inspiration to overcome common pitfalls.

Feedback Software 106

Feedback Software Analytic Tools Research Software Data Visualization 106

Userpilot

MAY 30, 2024

Wondering how Aha moments lead to feature and product adoption? The articles explains what the Aha moment is and what role it plays in user activation, product adoption , and customer retention. You will also learn how to find the Aha moment for your product and optimize it for different users.

Onboarding KPIs 105

Onboarding KPIs Data Visualization Analytic Tools User Testing 105

Userpilot

AUGUST 6, 2024

We covered actionable steps to build an effective system that converts users, drives product engagement , and leads to long-term growth. TL;DR A SaaS marketing funnel outlines the steps users take from their initial awareness of your product to becoming loyal users. Book a demo to get started today!

Feedback Software 103

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 103

Userpilot

AUGUST 22, 2024

According to Userpilot’s SaaS Product Success Metrics Benchmark report , Fintech and Insurance companies had the second-lowest activation and adoption rates of all industries. This is because the client onboarding process in financial services faces unique challenges. What are they? Let’s get started.

Reporting Tools 111

Reporting Tools Data Visualization Onboarding KPIs Analytic Tools 111

Userpilot

AUGUST 23, 2024

How does customer onboarding in banking work? You will also learn the main challenges involved in the onboarding process in banking, best practices and explore the best onboarding software tools for the job. Use checklists and walkthroughs to guide users quickly to product value. Let’s dive right in!

Analytic Tools 105

Analytic Tools Feedback Software Banking Data Visualization 105

Alchemer Mobile

NOVEMBER 10, 2022

Incorporating these tools into your customer experience tech stack will drive more engagement, gather high-quality customer feedback, and help inform your product roadmap. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

FEBRUARY 28, 2023

No-code onboarding is all about building product experiences that boost retention and adoption using no-code software solutions. In this article, we’ll cover: What user onboarding is and how no-code tools make building flows faster and easier. The six-step process for building your onboarding process.

Analytic Tools 98

Analytic Tools Onboarding KPIs Software Review Data Visualization 98

Userpilot

MARCH 12, 2024

When left unaddressed, feature drop-offs lead to user dissatisfaction and result in churn. This article helps you identify and eliminate them by answering the following questions: Why do users stop using certain features? How can you identify drop-offs with product analytics and user surveys? Retention rate.

Data Visualization 104

Data Visualization Onboarding KPIs User Testing Analytic Tools 104

Userpilot

MAY 16, 2023

What are value metrics? We also examine a few examples of how companies use value metrics in their pricing strategy. TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. To identify your value metrics look at your product use cases.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

MARCH 31, 2023

Optimizing the user onboarding flow is always a key SaaS business goal. That being said, it can be difficult to improve the user’s experience if you don’t follow the onboarding flow best practices that this guide will go over! What is the onboarding flow process?

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools User Testing 98

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. TL;DR The user experience (UX) is the sum of a user's thoughts, impressions, and feelings as they interact with specific aspects of your product.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MAY 17, 2025

In fact, 52% of users have abandoned a mobile app due to poor localization , and over 60% of B2B buyers say theyll choose a localized product over a more expensive one in a foreign language. Youll also see how Userpilots all-in-one localization, onboarding, and analytics features make the process easier.

Analytic Tools 62

Analytic Tools Feedback Software Research Software Data Visualization 62

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This striking statistic illustrates the potential impact when growth decisions are grounded in robust user research.

User Testing 59

User Testing Product Research Research Software Data Visualization 59

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. TL;DR Product adoption refers to the process by which customers integrate a new product into their daily lives or business operations.

Onboarding KPIs 98

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 98

Userpilot

JULY 30, 2022

If you want your SaaS to survive (and thrive), it’s critically important to avoid pitfalls and major user onboarding mistakes. So in this article, we’re going to deep dive into 7 of the most common user onboarding mistakes – and map out tools and tactics to help you avoid them. not just new users).

Onboarding KPIs 98

Onboarding KPIs User Testing Customer Experience Customer Feedback 98

Userpilot

JUNE 20, 2023

Learning to reduce customer onboarding time will impact your business in no small way. Your new users will experience the product quickly, and your adoption and retention rates will go up. But what exactly is an onboarding time, and how do you improve it for your SaaS? What is customer onboarding time?

Customer Experience 98

Customer Experience Onboarding KPIs Analytic Tools Feedback Software 98

Userpilot

SEPTEMBER 20, 2022

Nailing the customer onboarding process is one of the most important tasks for any savvy PM or SaaS owner. In this article, we’re going to break down exactly what it takes for your customers to start getting value from your product – and therefore boost adoption. Who’s responsible for customer onboarding success?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Research Software 98

Mind the Product

JUNE 18, 2018

Kevin Trilli joined Onfido as our chief product officer last year and brought with him some great experience, tools, and techniques. The second post, published tomorrow, covers State of Product, which Kevin also brought with him. It’s a way to clearly articulate why a product exists, or should exist.

Research Software 156

Research Software Onboarding KPIs Product Research User Testing 156

Userpilot

JUNE 28, 2023

Sustaining user engagement throughout the entire onboarding process can feel like a task only large teams can achieve. Introducing core features, driving user activation, and maximizing retention rates after the user onboarding experience will all impact the user journey moving forward.

Onboarding KPIs 96

Onboarding KPIs Feedback Software User Testing Analytic Tools 96