The Product Coalition

MAY 9, 2020

Emerging Product Strategy Product Management in the Time of COVID Part I: Stopgaps & Scaled Retention Strategies This first article in the series highlights customer retention strategies for products adapting to changes in customer behavior. one of our developers asked. What are we going to do next?

User Testing 79

User Testing Product Research Customer Experience Customer Feedback 79

ProductPlan

SEPTEMBER 24, 2019

Why Product Managers are More Susceptible to Imposter Syndrome. Product managers (PM) are particularly vulnerable to experiencing imposter syndrome. There a few reasons why product managers might be more susceptible to the feeling. First, no one gets a degree in “product management.”

Weak Development Team 76

Weak Development Team Product Management Product Manager Management 76

Mind the Product

DECEMBER 11, 2017

My journey to product management was not what you might expect, but then again, maybe you would. I became director of communications, leading the development of intranets and web applications. Challenges aside, I enjoyed the close-knit teams and easy access to upper management which enabled quick decision making.

Weak Development Team 86

Weak Development Team Systems Review Customer Experience Software Review 86

ProductPlan

NOVEMBER 3, 2021

Effective product team communication is not about talking to your team more often or providing them with more granular tasks. You want to make sure your team understands why what they’re doing matters. As a product manager, you need to create an atmosphere that keeps the lines of communication open.

Weak Development Team 86

Weak Development Team Product Research Customer Feedback Feedback Software 86

Department of Product

FEBRUARY 18, 2022

SaaS Pricing Models for Product Managers 6 ways to price your SaaS product using leading SaaS businesses as inspiration Pricing a product is a critical part of product management; it’s rarely something product teams will or should do themselves and will typically involve a blend of product, marketing and sales.

Research Software 52

Research Software User Testing Product Management Product Manager 52

The Product Coalition

SEPTEMBER 15, 2019

Data protection laws ensure we don’t misuse the personal details we collect in the digital era, and HR policies make sure we all play nice. But what about in product management? Should there be a code of ethics for Product Managers? Being a Product Manager isn’t like being a therapist, doctor, or lawyer.

User Testing 60

User Testing Technical Review Product Management Product Manager 60

ProductPlan

MARCH 13, 2019

Product management is a role largely comprised of soft skills and strategy, which, at first glance, would make it difficult to quantifiably measure. The benefit of including quantifiable metrics in evaluating a product manager’s performance is, well, immeasurable. A product manager is not their product.

Product Management 69

Product Management Product Manager User Testing Product Research 69

The Product HQ

FEBRUARY 1, 2023

Technical program manager (TPM) roles range from mid to senior-level positions that support organizations with their product goals. They work with leaders and their own teams across organizations. TPMs are responsible for communicating complex technical ideas to both technical and non-technical team members.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Mironov Consulting

NOVEMBER 18, 2018

(This post isn’t specific to product management, but a manager’s view of problematic communications. Not everyone on our teams expresses themselves clearly.). We’ll take three ultimatums, consider how employees might have framed their concerns better, and how managers can dig for the real obstacle. [1]

Weak Development Team 78

Weak Development Team Construction User Testing Customer Feedback 78

Tyner Blain

OCTOBER 23, 2023

Doing this, however, cascades into multiple positive consequences. Using Problem Statements to Make Choices I talk about using problem statements to “shape” a product strategy. Using problem statements is an operational approach to shaping and expressing a product strategy which makes it actionable. The red thread.

Systems Review 59

Systems Review Weak Development Team Product Research Research Software 59

The Product Coalition

JULY 30, 2018

Here’s where NPS leaves you with gaps in your approach to product feedback… 1?—?A A Lack of Information The NPS gives you a number that effectively tells you if your net score is positive (good) or negative (bad). Now imagine a poor Product Manager who is tasked with parsing these answers for useful information.

Feedback Software 60

Feedback Software User Testing Customer Feedback Weak Development Team 60

Modus Create

JANUARY 12, 2021

On the other hand, capitalizing on a company’s current position to appease shareholders or investors, without innovating, improving, or optimizing, might be profitable in the short term, but in the long run you will likely lose market share. The outcome of a project is well defined, so there are few surprises in what the team delivers.

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

ProductPlan

OCTOBER 1, 2020

Product managers, product leaders, and product executives have no shortage of educational opportunities. From books , podcasts , and blogs to earning certificates and joining online communities , there is truly an abundance of options (read the short Guide to Product Management Resources to learn even more).

Research Software 86

Research Software Onboarding KPIs Technical Review Agile 86

The Product Coalition

JULY 5, 2020

Either they attract you to join with generous titles, or they apply the philosophy of ‘titles don’t matter’ where most people have basic titles including ‘member of technical staff’, ‘account manager’, or ‘product manager’. This will be factored into your job search with the position level you applied for.

Weak Development Team 79

Weak Development Team Banking Leadership Engineering 79

Intercom, Inc.

NOVEMBER 17, 2022

Alina Vandenberghe is the Co-Founder and Co-CEO of Chili Piper , an inbound conversion software that helps sales teams automatically schedule appointments and instantly turn leads into qualified meetings. Although she was a product manager, she’d experienced sales first-hand growing up and had spent many hours studying revenue teams.

User Friction 118

User Friction Customer Experience Weak Development Team Travel 118

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. For us, that first fit was with growing sales teams.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

Intercom, Inc.

JANUARY 12, 2022

I started in the policy world as an economics researcher at a think tank. I was the type of person whose job is to work with marketers, product managers, or operations folks to help them make decisions about which products to ship, which audiences to target, or if the business is performing well in certain areas and not well in others.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

UX Studio: Product Management

SEPTEMBER 16, 2021

As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients. Apart from designing impactful digital solutions for our clients, we develop our products at UX studio — UX folio and Copyfolio.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

User Testing 122

User Testing Research Software Product Research Customer Feedback 122

Department of Product

MARCH 28, 2022

How to Keep on top of Trends that Matter to Product Managers Decide when to care about trends and when to sit back and watch what happens next Trends and the product lifecycle Imagine your product strategy stayed exactly the same for the next 10 years. What would happen? Because everything’s always changing.

Technical Review 52

Technical Review Technical Advisors Reporting Tools Data Visualization 52

Mironov Consulting

JULY 28, 2022

Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales  Sales teams get quota relief from closing individual deals, not market segments.  Integration  Commitments from Product/Development are assumed to be on schedule.  Custom

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? By leveraging precise questions, they unlock insights into consumer loyalty, driving product refinement and fostering market edge. The NPS survey question serves as a pivotal gauge for this purpose.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

MARCH 2, 2020

Often, these organizations were once created to train farm boys into assembly-line workers within a standardized industrial process churning out standardized products in the name of output optimization. For managers, it means moving: From WIIFM (what-is-in-for-me syndrome) to team playing?—?the Abandoning yesterday’s game?—?and

Reporting Tools 78

Reporting Tools Data Visualization Product Research Systems Review 78

The Product Coalition

SEPTEMBER 20, 2019

Data-driven Product Management?—?Setting Examples used hereon refer to a generic E-commerce website with nomenclature based on Mixpanel’s ) 1- Events : Every single user interaction on your digital product can be tracked?—?including including clicks, hovers, scrolls, touches, app-opens, and mouse-cursor positions.

Data Visualization 68

Data Visualization Analytic Tools Research Software User Testing 68

The Product Coalition

JUNE 5, 2018

Thanks to Jay Reed, Flickr We were recently lucky enough to spend some time with a talented team building a new B2B SaaS product within a global organization. They are an impressive bunch who are cracking into a huge market with their new product. Q4: Product Development: Speed vs. Quality. What’s your priority?

Feedback Software 60

Feedback Software User Testing Customer Feedback B2B 60

Userpilot

MARCH 15, 2023

Must-have features for building no-code interactive user guides include a good range of UI patterns , customization and segmentation options, and minimum product usage analytics. Appcues is a no-code user onboarding platform that helps non-technical teams track and analyze product usage.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

It’s easy to track and analyze product usage with Appcues. However, you can neither build a resource center with Appcues nor design transition actions like driven actions, scroll position, or page change. By giving your product managers and marketers no-code tools, you can generate more no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MAY 30, 2023

Userpilot is a comprehensive product growth platform that provides onboarding, adoption, and feedback functionalities in a single package. This tool is highly regarded for its user-friendly interface and exceptional customer support team. You can create individual onboarding journeys for different teams.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Userpilot

FEBRUARY 21, 2023

Collecting customer feedback should be a standard procedure for any product team. Pendo has a shareable product-planning tool to organize customer feedback and prioritize high-value features. It helps keep teams aligned with the shared feature-planning guide. Cons of Pendo? – Parita P. – Parita P.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Userpilot

MAY 27, 2023

It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. In addition, it allows them to gather user feedback with various survey templates and design personalized onboarding experiences to drive product adoption.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

MAY 18, 2023

It enables product teams to track product usage and user behavior to guide product development and optimize the user experience. In addition, it allows them to gather user feedback with various survey templates and design personalized onboarding experiences to drive product adoption.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

ProductPlan

MAY 7, 2019

Ensuring everyone is striving toward the same strategic goals while still working and thinking independently isn’t easy, particularly when the organization is broken out into separate teams. How can specialization and product-level focus marry up with the overlying objectives the company has defined and is measuring itself against?

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

ProductCraft

AUGUST 14, 2018

Specifically, addiction to all sorts of tech products. But for the vast majority of products that are out there, that’s not the case. Coercion: Bad. But we can also use that deeper understanding to try and put these bad habits in their place and try and make sure we don’t go overboard with these technologies. Regret test.

Research Software 66

Research Software Product Research User Testing Customer Experience 66

Userpilot

JUNE 27, 2023

Userpilot is a powerful product adoption and user onboarding platform. It helps product teams create personalized user experiences through product tours, onboarding checklists, and feature announcements. You can create individual onboarding journeys for different teams. What is Userlane best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

Mironov Consulting

JANUARY 8, 2020

And whether a code of ethics or other agreement among product leaders/product managers would be helpful. Unintended Consequences and Product Misuse. We’ve relearned over the last few years that products can have unintended side effects, and that bad actors can misuse good products. What To Do?

Weak Development Team 111

Weak Development Team Reporting Tools Analytic Tools User Testing 111