Intercom, Inc.

DECEMBER 28, 2022

For one, Eoghan McCabe , our Co-founder and Chairman, returned to the role of CEO , the position he had held from our founding in 2011 until 2020 – and he is bringing a renewed focus on the customer service space, so you can expect to see even more innovation from us in that area. Luckily, customer service teams are a resilient bunch.

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

eG Innovations

DECEMBER 15, 2022

Change tracking and controlled change ensure that there is a record of the state of a system and if issues arise the cause can be linked to effects. “APM tools and agents are already deployed across the most critical applications inside large enterprises. Focus on Integrating Security and Observability. This was easy.

Reporting Tools 59

Reporting Tools Strategy Systems Review Software Review 59

The Product Coalition

JULY 10, 2020

Starting changing, and I am not referring to the introduction of a new video conferencing tool, always requires the acceptance that there is a problem that needs attention. In a remote working situation, to make matters worse, there is a compound effect due to the increased communication overhead. That has always been a challenge.

Agile 83

Agile Reporting Tools Feedback Software Systems Review 83

The Product HQ

FEBRUARY 1, 2023

If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career. This includes reviewing invoices, negotiating contracts, and ensuring that all parties are happy. Leadership Program managers oversee the requirements, design, development, and deployment of new technology.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

eG Innovations

JULY 4, 2019

Citrix application and desktop virtualization technologies are widely used by organizations that are embarking on digital transformation initiatives. George is also a Citrix Technology Professional and has contributed immensely to the Citrix community. This, in turn, affects the service quality and results in lost revenue.

Reporting Tools 89

Reporting Tools Technical Review Systems Review Customer Experience 89

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. Amanda Renteria , CEO for Code for America. Code for America’s Amanda Renteria on defining the citizen experience. Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

eG Innovations

MAY 22, 2020

I recently published an article on Citrix Performance Analytics (also called Citrix Analytics for Performance), part of the Citrix Analytics service in Citrix Cloud. In this article, i will analyze where Citrix Performance Analytics fits in relative to other Citrix performance monitoring and management tools in the market.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools User Testing 59

Modus Create

APRIL 21, 2022

Agile philosophies have extended their influence far beyond software development. It isn’t uncommon for organizations to consolidate all their workflows in one tool to boost transparency and accountability. A centralized tool also serves as a knowledge repository. What tools/apps are needed to simplify consolidation?

Feedback Software 52

Feedback Software Reporting Tools Technical Review User Testing 52

eG Innovations

FEBRUARY 25, 2019

There are many components both datacenter-side and client-side which must be optimally performing together to deliver a consistent and performing virtualized apps and desktops solution. Default settings in the operating system are not the best. Is there any tool that can identify slow printing in a Citrix session? Windows 2016.

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization Systems Review 63

eG Innovations

JUNE 19, 2020

There may be code-level issues, database slowness, or network bandwidth constraints. While CPU and memory monitoring are no doubt important, as server operating systems have evolved, it is important to track several other performance indicators about server operating systems that can be indicative of performance bottlenecks.

Systems Review 52

Systems Review Reporting Tools Software Review Data Visualization 52

eG Innovations

NOVEMBER 30, 2021

HDX Optimization for Teams allows you to deliver 720p high-definition video calls at 30fps through your Virtual Apps and Desktops solution. The optimized solution can be thought of as splitting the Teams client into two, with the user interface living inside of the VDA and the media rendering/engine running on the endpoint.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Software Review 52

Intercom, Inc.

JANUARY 12, 2022

And so, many business leaders find themselves not quite sure how to start, how to leverage it, or what to do when all the dashboards and tools seem to be pointing at different solutions. I started in the policy world as an economics researcher at a think tank. Benn: I basically started my career in a totally different world.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

MAY 13, 2021

How to implement a successful product intelligence solution. Product intelligence is integrated software that allows teams to use customer data to continuously make smart changes to products. Another example is project management software and other SaaS products. What are the benefits of product intelligence? Conclusion.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Data Visualization 52

The Product Coalition

MARCH 6, 2023

Now that the COVID pandemic is over, travel management systems are valuable because business travel is back on the table. Consequently, travel software development companies come up with a solution called travel management system. What is a travel management system?

Reporting Tools 102

Reporting Tools Travel Systems Review Data Visualization 102

Userpilot

FEBRUARY 15, 2023

What are the best product analytics tools that PMs can use to gather product insights ? In the blog, we look at 4 well-known product analytics tools, their pros, cons, and most suitable applications. Analytics software is an application that enables you to collect user behavior data , filter it, and analyze it.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Reporting Tools 98

eG Innovations

AUGUST 4, 2022

Microsoft Azure Monitor used with services such as AVD) will usually include options to use both static and dynamic thresholds and occasionally combine them. In a large enterprise, a monitoring tool that provides visibility into the different network, server, and application tiers can collect millions of metrics. Dynamic Thresholds.

Reporting Tools 87

Reporting Tools Data Visualization Artificial Inteligence Systems Review 87

eG Innovations

SEPTEMBER 17, 2021

The field of information technology has advanced at a breakneck pace in the last 20 years. Hence, it has become imperative for any business to know and adopt technologies that can make them productive and more competent at the same time. How do Managed Service Providers Function? Definition of an MSP. Types of MSPs.

Reporting Tools 52

Reporting Tools Data Visualization Technical Review Systems Review 52

eG Innovations

JUNE 7, 2022

Logging and Auditing in IT Monitoring Tools. It is critical that access to any configuration changes or management actions made to monitoring platforms are logged and traceably audited. In this article, I will help you learn how to discover the auditing capabilities in IT monitoring tools. Auditing is not just for security.

Reporting Tools 52

Reporting Tools Data Visualization Systems Review Software Review 52

Userpilot

MARCH 14, 2023

Or is there a better user onboarding software that’ll get the job done seamlessly? Choosing the right software is a challenging decision. Select the wrong tool, and you can find yourself stuck in an expensive plan. Not all tools help you easily create interactive user guides. Userpilot is what you need!

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

Userpilot

FEBRUARY 21, 2023

Which tool for no-code growth is worth your time and money; Appcues or Spekit? Or is there another in-app onboarding software that is superior than the two? Choosing a tool can sometimes feel like a gamble and the plethora of no-code tools available today just adds to the confusion. Let’s get started.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Software Review 52

Userpilot

MARCH 15, 2023

Is Appcues or Spekit the best tool for interactive user guides? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. Spekit is another digital adoption platform that solely provides employee onboarding.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Data Visualization 52

The Product Coalition

SEPTEMBER 18, 2023

Today, due to the internet, software development companies collect such vast quantities of data that we have coined a new term for it: “big data.” From social media likes to emails, weather reports, and wearable devices, enormous quantities of data are created and accumulated every single second of every single day.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Technical Review 101

eG Innovations

JANUARY 8, 2021

Software developers are often only concerned about the functionality of their applications. Many a times, such situations warrant a complete restructuring of the application code, causing significant impact to new rollouts and current users. This blog post is about popular tools you can use to monitor Java application performance.

Reporting Tools 52

Reporting Tools Data Visualization Software Review Systems Review 52

Userpilot

JULY 30, 2023

Silos most often occur due to company culture, organizational structures, IT deployments, or mergers and acquisitions. Inconsistent reports, access roadblocks, rising IT costs, and complaints from executives or customers are all signs that data silos exist within your organization. How do data silos occur? IT deployments.

Data Visualization 98

Data Visualization Analytic Tools Reporting Tools Feedback Software 98

The Product Coalition

DECEMBER 27, 2023

However, the “View Basket” capability could also be used by customer service teams who help customers resolve issues during checkout. In this scenario, both user needs are different and other solutions may exist. Both PBIs are separate units of value and may have different solutions to meet specific need. Smaller yet valuable.

Reporting Tools 78

Reporting Tools Feedback Software User Testing Systems Review 78

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. Digital Lumens began in 2010 as a lighting management system for large industrial customers. New Capabilities Drive a Shift.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. Digital Lumens began in 2010 as a lighting management system for large industrial customers. New Capabilities Drive a Shift.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Pragmatic Marketing

JULY 13, 2020

In 2018, Digital Lumens introduced technology to monitor and meter critical process and environmental attributes beyond lighting, including temperature, humidity, energy, gases, vibration and carbon monoxide. Digital Lumens began in 2010 as a lighting management system for large industrial customers. New Capabilities Drive a Shift.

Reporting Tools 18

Reporting Tools Customer Experience Data Visualization Technical Review 18

Userpilot

MARCH 24, 2023

Which is the most worthwhile tool for creating interactive user guides – Whatfix or Spekit? Alternatively, is there another in-app onboarding software that surpasses these two options? Selecting a tool can be risky, and the abundance of no-code tools available in the market just adds to the confusion.

Analytic Tools 52

Analytic Tools Feedback Software User Testing Reporting Tools 52

Userpilot

FEBRUARY 27, 2023

Appcues or Spekit – which is the best tool for customer feedback for your SaaS? And is there a better in-app onboarding software that would better fit your needs? Product adoption tools with in-built survey functionality are common choices for collecting user feedback for SaaS product teams. Salesforce).

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

eG Innovations

SEPTEMBER 3, 2021

Infrastructure as code and automating deployment and scale-up/down in Azure is becoming the new normal. Top Automation Technologies for Microsoft Azure. Terraform is an open-source infrastructure as code software tool for building, changing, and versioning infrastructure. Automation in Azure. 1 Project Bicep.

Software Review 52

Software Review Analytic Tools Reporting Tools Data Visualization 52

eG Innovations

AUGUST 25, 2022

Alerting is a responsive action triggered by a change in conditions within the system being monitored. If your monitoring tools are intended to ensure high availability and performance, rather than retrospective passive analysis of metrics – you need very good proactive alerting. Modern Alerting Technologies.

Reporting Tools 52

Reporting Tools White Paper Data Visualization Software Review 52

eG Innovations

APRIL 11, 2023

The monitoring platform continually tests systems and applications for metrics crossing thresholds, key events in logs and the other warning signs of issues. Who Uses Maintenance Policies and with What Benefits All administrators with maintenance responsibilities find this feature of use.

Reporting Tools 52

Reporting Tools Data Visualization User Testing Systems Review 52

eG Innovations

DECEMBER 26, 2022

Introduction to JMX The Java Management Extensions (JMX) framework is a Java technology that includes tools for managing and monitoring applications, system objects, and service-oriented networks. The JMX framework is designed to simplify the management of local and remote Java applications. What are JMX MBeans?

Reporting Tools 52

Reporting Tools Technical Review Transportation Enterprise 52

Userpilot

FEBRUARY 27, 2023

Is Whatfix or Spekit the best tool for customer feedback? And is there a better in-app onboarding software that would better fit your needs? There are so many options on review sites that choosing one can be a bit challenging. The tool you choose should help you accomplish your goals by providing the functionality you need.

Feedback Software 52

Feedback Software User Testing Analytic Tools Customer Feedback 52

Modus Create

MAY 25, 2022

Cyber security threats can lead to the loss of confidential information, disruption of essential services, and damage to your critical infrastructure. There is no single solution to complex cyber security threats as the best way to improve your security posture depends on the specific threats you are facing. Social Engineering.

Reporting Tools 52

Reporting Tools Data Visualization Weak Development Team Software Review 52

eG Innovations

OCTOBER 23, 2019

Adoption of new techniques, better tools, and improved collaboration methods continue to be on the rise in the DevOps universe. A typical DevOps process consists of 8 stages: plan, code, build, test, release, deploy, operate and monitor. There’s no single magical tool to implement or facilitate DevOps. DevOps Tools.

Reporting Tools 51

Reporting Tools Research Software Feedback Software Software Review 51