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9 User Onboarding Strategies to Increase Customer Lifetime Value

Userpilot

Start by creating onboarding flows that are as unique as your users. Focus your attention on their pain points , needs, and desires. Use welcome surveys to identify users’ jobs to be done and use cases. Finally, recreate the relevant path for new users. The best way to do this is via segmentation.

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Case Study: Launching PayMe from HSBC

Mind the Product

We then identified and quantified the pain points around this core job to get our first cut and roadmap (see the process I’ve since developed here ). We validated the pain points using focus groups and user interviews, and we quantified them using a survey. It can be in social value – and this is how we won.

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What are Customer Pain Points and How to Properly Address Them

Userpilot

Customer pain points are important to reveal when you want to improve product engagement and grow fast. If you can fix customerspain points, you’ll be well on your way to improving their overall customer experience. In this article, we’ll cover: What are customer pain points?

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Enhancing Data Input with Layered Drawer Form

UX Planet

The drawer-based solution gave us: A more structured and scalable interaction model Better spatial orientation for users during nested actions More room for longer forms and step-by-step guidanc This solution is now being applied across other areas of the product with similar success. I want to thank you for reading this case study.

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Moving from reactive to proactive customer support

Intercom, Inc.

Today, customer expectations are at an all-time high. A proactive customer support approach is the key to regaining control. But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. What is proactive customer support?

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Adapting to Product Risks

The Product Guy

The kiosks help thousands of customers by providing valuable information and generate a significant portion of the revenue for the company. A risk is an uncertain event that may have both a positive or negative impact on a product. The product and the engineering team did not get the opportunity to conduct a feasibility study.

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The ultimate customer support tech stack for 2022

Intercom, Inc.

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks.