Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. Shower them with positivity.

Product Research

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Early signals look positive, so you start rolling it out. Instead of feeling understood, they feel like just another name in the system.

Data Visualization

UX Planet

DECEMBER 6, 2024

Customers are mostly flexible with their car preferences due to the nature of the marketplace. Enter CarFYAI, CarFY AI is an AI-powered system for streamlining car discovery in Car-as-a-Service platforms, providing a personalized and enhanced user experience for customers. Image credit: Karena E.I Its simple and straight to thepoint.

Customer Experience

UX Planet

DECEMBER 16, 2024

This article reviews 7 best practices that will help you design effective paymentbuttons. Position the button in a layout where users expect to see it, and use a contrasting color to attract more attention toit. A well-designed payment button is intuitive, accessible, and visually appealing.

Feedback Software

Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization

Userpilot

OCTOBER 19, 2024

According to a Deloitte report , positive customer experiences can lead to a 140% increase in spending compared to negative ones. Integration : The product works well with other tools and systems. You can do this by calculating the percentage of positive responses (satisfied and very satisfied) you received. CSAT Score Formula.

Customer Satisfaction

UX Planet

MAY 1, 2025

This connection is especially eye-opening in the realm of digital banking and Fintech product interfaces, where introducing elements of empathy and positive reinforcement can seem counterintuitive. In digital banking, small positive experienceslike celebrating a $5 savingscan have a surprisingly big impact.

Banking

The Product Manager Coach Blog

JUNE 24, 2025

Joni hoadley Here’s what we looked for: Customers who expressed gratitude during support interactions People who left thoughtful, positive comments in the product or in follow-up messages Any signs of unprompted delight—embedded right in their workflow We set up a simple rule: follow up immediately when those signals showed up.

Feedback Software

Userpilot

OCTOBER 20, 2024

Referral programs Referral programs are most effective when targeting loyal customers who already have a positive experience with your brand. Customer engagement platforms: Tripadvisor’s user onboarding gamification strategy primarily involves awarding badges for writing reviews. Facebook visual storyteller badge.

Onboarding KPIs

Modus Create

NOVEMBER 7, 2024

However, the rapid integration of AI usually overlooks critical security and compliance considerations, increasing the risk of financial losses and reputational damage due to unexpected AI behavior, security breaches, and regulatory violations. What are the top AI security and compliance concerns?

Reporting Tools

Lenny Rachitsky

MAY 6, 2025

When you position yourself as the solution to their challenges—not just another candidate—the power dynamic shifts immediately. What’s the history behind this position? Information-source diversity: Review your research sources. Expand to industry forums, customer reviews, and first-degree connections.

Development Team Review

BrainMates

JULY 9, 2025

Engineering guards feasibility and system health. Supporting data and systems : Maintain a single source of truth for budgets, forecasts and ROI assumptions, easily accessible to finance partners. For example, describe how tackling a fragile system now means faster releases and fewer outages later.

Data Visualization

BrainMates

JULY 2, 2025

Collaboration often breaks down due to misalignment, unclear roles, and disconnected tools. When teams use different systems, cohesion is lost These challenges are not due to lack of effort – they stem from a lack of shared structure and systems. The board includes: Assigns clear owners and due dates across teams.

Product Research

Tyner Blain

MARCH 2, 2025

The Alpha company shares information which positions the Alpha widget as being better than both the Zeta and Beta. Does positioning the Alpha widget against the Zeta widget help sales or hinder them? At the end of life of a product, you may replace it and you may dispose of the original. Is there a problem which needs to be addressed?

Customer Experience

Lenny Rachitsky

MAY 27, 2025

However, there’s a dramatic spike in burnout within midsize companies (500 to 1,000 employees), perhaps because they’re large enough to have corporate bureaucracy but not large enough to have well-developed employee support systems. More autonomy and control over work arrangements equals significantly lower burnout rates.

Technical Review

UX Planet

JANUARY 18, 2025

However, were working hard to improve communication and create a positive work environment. Managing the Legacy System A complete feature freeze on the legacy system was not feasible due to ongoing business needs. Initially, it was a bit challenging to get everyone on the same page and build a strong team culture.

Customer Feedback

UX Planet

OCTOBER 28, 2024

Just as the standardisation of brands through corporate brand guidelines once signalled the end of exploration in advertising agencies, the standardisation of user interfaces through unified patterns and design systems now marks a similar trend in digital product design. After all, people like order.

Research Software

UX Planet

JANUARY 22, 2025

Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Its a holistic system that weaves together strategy, design, functionality and authenticity. Your digital brand should connect with users on an emotional level.

Reporting Tools

UX Planet

MARCH 3, 2025

Build Trust: Including customer reviews, secure payment badges, and return policies reassure potential buyers. Moderation & Safety: Effective community guidelines and reporting tools ensure a positive environment. Make Checkout Simple: A poorly designed checkout process leads to cart abandonment.

Reporting Tools

UX Planet

JULY 2, 2025

It sparked itself due to repeated occurrences of utilizing some applications that produced substantial frustration on my part, and that propelled this reflection on what it means to respect your users, cultivate a positive customer experience, and why some brands don’t care in the least about digital commitment levels with their users.

Feedback Software

Product Innovation Educators

DECEMBER 9, 2024

Ranch and Dexter Bourbon Distillery, Hall discovered that successful innovation requires a bottom-up transformation focusing first on empowering frontline employees to fix inefficiencies (“stop the stupid”), then enabling middle managers to improve systems, and finally allowing leadership to pursue bigger strategic innovations.

Systems Review

Modus Create

NOVEMBER 15, 2024

The AI innovation we're seeing from our clients in life sciences is due in part to the abundance of data available in the industry, and the myriad opportunities to improve upon complex, manual, expensive, and time-consuming processes. Not only does this save time, but it also enhances the accuracy of the review process.

Research Software

UX Planet

JULY 17, 2025

Building with Cursor Cursor positions itself as an AI-native code editor, but it’s more than that. Review behavioral insights: * Heatmaps * Bounce points * Confusion clicks or rage taps * Success/failure paths 6. Existing design systems are still mostly ignored. Create or select personas with intent and behavior traits (e.g.,

Data Visualization

Userpilot

MARCH 17, 2025

There are plenty of solutions for interactive user guides on review sites, but they dont make the choice any easier. star rating on G2, proof that most users feel positive about the product. Its pricing system is complex, shrouded in secrecy, and rumored to be at least $20,000 for a single product. star rating on G2.

Analytic Tools

Gainsight

NOVEMBER 21, 2024

The thought of implementing a new system can feel daunting. The complexities involved—such as integrating new technology with existing systems and training teams—can lead to overwhelming concerns about whether the process will be efficient, effective, and beneficial in the long run. .”

Customer Experience

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. While they technically mean the same thing, I prefer usability testing because it places the emphasis on testing the usability of the product or system rather than the user.

User Testing

PMLesson's Ace the PM Interview

MAY 15, 2025

System design Design a restaurant application that gives the expected waiting time based on waiters, tables, and customers. What strategies would you use to avoid model drift in a production system? Prepare by practicing behavioral interview questions and reviewing Robinhood’s core values.  max 2 transactions).

Analytic Tools

UX Planet

MARCH 29, 2025

Conversely, positive experiences encourage repeat visits and foster lasting relationships. Positive associations essentially become synonymous with your brand identity. This leads to frustrated users who leave poor reviews or abandon the product altogether. Chances are, you uninstalled it shortly after.

Feedback Software

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) you may need to optimize your referral or invite system. If its below 1.0,

Research Software

PMLesson's Ace the PM Interview

MARCH 4, 2025

Expect a high-level discussion of your background relevant to the role and what you’re looking for in your next position. System design Design a URL shortener. Design a system to provide real-time recommendations to users joining new servers. How would you implement a recommendation system for Discord users?

Reporting Tools

Userpilot

FEBRUARY 27, 2025

Rather, you can send customer data to the system theyre already using (be it Salesforce or HubSpot) via integrations. This is how our Head of Sales, Charley Longfellow , puts it: Revenue leaders must set up systems to make jobs easier for sales reps. Or users who have given positive feedback on your product on G2.

Analytic Tools

UX Planet

JUNE 1, 2025

Through case studies, statistical evidence, and methodological frameworks, I aimed to establish how systematic user research can positively impact key business metrics, from acquisition to referral. This fundamental gap in understanding is where UX Research becomes not only valuable but essential for driving authentic and lastinggrowth.

User Testing

Userpilot

MAY 30, 2025

Customer support and onboarding documentation also get positive feedback. But several reviews flag limitations in the web builder and testing tools. Others mention outgrowing the Essentials plan quickly due to segmentation limits or missing features like mobile launchpads and debugger tools. #3

Analytic Tools

UX Planet

DECEMBER 6, 2024

Satisfaction leads to positive reviews, recommendations, and increased user retention. There are various types of e-learning apps, each designed to serve different educational needs and preferences: Learning Management Systems (LMS): With these platforms, you create and manage educational courses or training programs.

Feedback Software

Userpilot

JUNE 5, 2025

Overall, real users feel positive about Appcues. You can find more reviews on G2 or Capterra. What users say about Userflow Userflow enjoys a glowing reputation on review sites. What users say about Userguiding In reviews, I’ve noticed that teams love Userguiding mainly for its ease of use and flexibility.

Data Visualization

Userpilot

MARCH 30, 2025

You can get these insights through open-ended survey questions or by monitoring app store reviews and social media sentiment. For example, Userpilot lets you target users by their operating system, user segment, or other custom conditions like in-app user behavior , profile attributes, language preferences, etc. That’s a fact.

Analytic Tools

Userpilot

MAY 30, 2025

The complexity of reviewing, categorizing, and submitting detailed reports demands a larger screen and a full keyboard. Analytics live in one platform, messaging capabilities in another, and product development in a third system. They’re capturing receipts on the go, inputting simple details while the transaction is fresh.

Analytic Tools