Userpilot

JULY 9, 2021

Product Mastery by Geoff Watts teaches you how to be a successful product owner within agile software development practices with the use of case studies. Inspired by Marty Cagan contains a little about everything in product management and is based on how the most successful tech companies in the world build products.

Books 98

Books Research Software Feedback Software Analytic Tools 98

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. In Marketing, in Product, in Operations… test, learn, test again.

Product Research 157

Product Research User Testing Weak Development Team Embedded Analytics 157

Ask Benny

JANUARY 25, 2020

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 103

Agile Weak Development Team User Testing Software Review 103

Userpilot

JANUARY 30, 2023

Offering educational webinars showcasing the value of your product, like Userpilot. Providing live demos that include proper training for users and make the product stand out, like Airfocus. Giving access to premium features during the free trials so users can experience the full potential of your product, like Toggl.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

People-First Product Leadership

FEBRUARY 12, 2024

As you can likely guess if you’ve been following this newsletter, I fall on the side of favoring collaboration as being a key area of focus for performance reviews. Performance is considered at a team, scrum or project level. Introversion or extroversion are irrelevant as its the work of the team that does the talking.

Artificial Inteligence 52

Artificial Inteligence User Testing Product Management Product Manager 52

Ask Benny

JANUARY 25, 2020

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 78

Agile Weak Development Team User Testing Software Review 78

Ask Benny

JANUARY 25, 2020

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 78

Agile Weak Development Team User Testing Software Review 78

Ask Benny

JUNE 1, 2019

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 78

Agile Weak Development Team User Testing Software Review 78

Userpilot

SEPTEMBER 4, 2023

Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Top brands orchestrate journeys seamlessly thanks to technology.

Data Visualization 98

Data Visualization User Testing Analytic Tools Customer Feedback 98

PMLesson's Ace the PM Interview

FEBRUARY 7, 2022

Your first 90 days as a product manager can feel overwhelming. Many of the resources we have here at Exponent are dedicated to nailing your tech interviews so you can ultimately receive an offer. But what should you do in your first 30, 60, or 90 days as a product manager to set you up for success?

User Testing 52

User Testing Onboarding KPIs User Friction Weak Development Team 52

Mind the Product

JULY 24, 2019

He also encourages us to let go of the need to be right (difficult for many product managers) and enlist our teams to help us answer: What problem are we solving? Brandon Chu , General Manager and Director of Product, Platform at Shopify, gave us insights into the challenges of managing platforms. Who are we solving it for?

Research Software 100

Research Software Feedback Software User Testing Product Research 100

The Product Coalition

JUNE 1, 2019

Agile is a concept with principles that helps us develop software better, validate it as soon as we can, and bring value to our customers faster. Scrum is just one of the software development frameworks that implement agile and there are many others including Kanban, extreme programming, lean software development and more.

Agile 61

Agile Weak Development Team User Testing Software Review 61

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? vs. A Product Onboarding Tool for Startups.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Userpilot

SEPTEMBER 4, 2023

Earn advocacy by exceeding expectations and proactively seeking referrals, reviews, testimonials, and feedback. Effective journey mapping entails customer research, gathering cross-functional teams, brainstorming sessions, and refining maps based on data and feedback. Top brands orchestrate journeys seamlessly thanks to technology.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Feedback 52

UX Studio: Product Management

SEPTEMBER 16, 2021

We have reviewed Berlin design studios’ competency, portfolios, and experience to define the best web design Berlin companies to work with. . As a design studio that often works with international companies, we’ve developed a remote collaboration process that lets us work effectively with our clients. Phoenix Design.

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Mironov Consulting

MAY 18, 2024

Let’s imagine a Director of Product responsible for a portfolio, with 5 product manager direct reports matched to 5 stable maker teams.    Some are top-down command-and-control, others are freewheeling or consensus-driven or chaotically leaderless or run by a CEO who had a bad childhood. 

Technical Advisors 59

Technical Advisors Technical Review Weak Development Team Product Research 59

Userpilot

JULY 13, 2021

An interactive walkthrough is a step-by-step product guide leading to activation. SaaS companies use walkthroughs to onboard new users, highlight secondary features , and train new staff. A walkthrough is not a linear, blow-by-blow account of all of your product features. Speed is of the essence here. Lower support costs.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Business of Software Conference

APRIL 17, 2020

Today, more and more teams are discovering the benefits and flexibility that remote working provides; and in an ever changing world, could remote working become the new normal? So actually, when I made the title of like creating like effective remote teams, I think there’s like a lot of stuff that goes into it.

Weak Development Team 64

Weak Development Team Feedback Software Software Review Reporting Tools 64

Department of Product

MAY 22, 2020

And the product team responsible got some pretty brutal reviews in the process. Whether we like not, digital products deliver value through features. Sales If you’ve ever sat in on a sales meeting with a client, you’ll know what happens in a typical product demo. They’re addictive. And stimulating.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Mironov Consulting

JULY 27, 2023

Lately, I’ve been writing a lot about entirely predictable goal misalignments between the maker side (product, engineering, design) and the go-to-market side (sales, marketing, customer success) of tech firms, especially at B2B/enterprise software companies.  That

Information 98

Information Weak Development Team Reporting Tools Technical Review 98

ProductPlan

JUNE 1, 2023

When your product can do more than it could do before, that sounds like a good thing. Added functionality, new capabilities, a more robust feature set…these are the talking points product marketers salivate over and executives search for on product roadmaps. Where are product teams getting their feature ideas?

User Testing 93

User Testing User Friction Development Team Review Reporting Tools 93

Mironov Consulting

DECEMBER 29, 2022

 But when I do product due diligence for SaaS-focused PE/VC firms, it's the very first thing I look at.  Let’s IMHO, software product companies are fundamentally different from software services/outsourcing/custom development companies.  Said   What BigCorp demands, BigCorp gets.  Hitting

Reporting Tools 111

Reporting Tools Data Visualization Software Review Technical Review 111

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Optimizing your marketing strategy to cut costs.

Feedback Software 105

Feedback Software Research Software Analytic Tools User Testing 105

Userpilot

FEBRUARY 22, 2024

It can also serve as a source of invaluable feedback for product development. You’ll also need to hire the right individuals for your customer support team and invest in training them and providing them with the tools for success. These loyal customers are also more likely to recommend your product to others.

Feedback Software 102

Feedback Software Analytic Tools Customer Feedback Customer Experience 102

Mironov Consulting

APRIL 15, 2023

 One group (sales, implementation/customer success, professional services, account-based marketing) is trained and paid and rewarded to focus on one customer at a time , with current-quarter timelines. On either side, it’s easy to assume bad intent or have this get personal.  Almost Get it done, and move on.

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

Analytic Tools 90

Analytic Tools Data Visualization Feedback Software User Testing 90

Business of Software Conference

OCTOBER 11, 2023

As usual, you really had to be there but here are the Sigmacorn notes… 9:00 Mark Littlewood: Opening remarks Welcome to BoS! How will we win?

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Lenny Rachitsky

MARCH 5, 2024

Each week I tackle reader questions about building product, driving growth, and accelerating your career. Subscribe now P.S. Don’t miss Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my PM recruiting service (helping you hire Sr. A huge thank-you to Leo for sharing his hard-earned wisdom.

Startups 116

Startups Feedback Software Onboarding KPIs Technical Review 116

Mironov Consulting

JULY 28, 2022

Enterprise Sales and Solutions Teams… Are paid/rewarded/promoted for working with individual prospects or customers one at a time.  Sales  Sales teams get quota relief from closing individual deals, not market segments.  Integration  Where else can we make this product fit?

Reporting Tools 133

Reporting Tools Software Review Technical Review Weak Development Team 133

Userpilot

MARCH 16, 2024

With so many alternatives on review sites, it’s a bit tricky to really choose one. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Software Review 52

Mironov Consulting

SEPTEMBER 23, 2023

I’ve written a lot about the huge organizational and technical gulf between services companies and product companies.  (See Services companies (aka custom development, agencies, outsourcing/nearshoring, contract engineering, consultancies, any work-for-hire) primarily market/sell the time and expertise of their people.

Reporting Tools 80

Reporting Tools Data Visualization Analytic Tools Feedback Software 80

Intercom, Inc.

JULY 19, 2021

And for your support team, using the right conversational support tool and framework allows them to maximize their resources, so they can focus on solving complex queries and building long-term customer relationships. But conversational support doesn’t just benefit your support team. Teams that benefit: Sales, marketing.

Weak Development Team 129

Weak Development Team Reporting Tools Research Software Feedback Software 129

Userpilot

SEPTEMBER 4, 2023

However, many firms fail at successful implementation due to common pitfalls. Blue ocean strategy is especially relevant today as many industries are seeing declining profits and growth due to commoditization and saturation. The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

OCTOBER 4, 2019

Many product people know that rushed development can kill the final release. In this case, negotiations between Atari and Universal Pictures/Steven Spielberg over the rights to the film were only completed in July 1982, leaving only 5 and a half weeks for development in the push to release the game in time for Christmas.

User Testing 61

User Testing Product Research Product Management Product Manager 61

Amplitude

SEPTEMBER 19, 2019

Today, Merci works as a Partner at Lightspeed Venture Partners , investing in early-stage consumer and B2B companies looking to find product-market fit and accelerated growth opportunities. a 10-hour train ride (each way) to visit his girlfriend. a 10-hour train ride (each way) to visit his girlfriend. James Buckhouse.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

svpg

SEPTEMBER 30, 2016

Article: Behind Every Great Product. I titled the paper, “Behind Every Great Product” and it was inspired by the classic Good Product Manager / Bad Product Manager by Ben Horowitz. The paper proved popular and helped many teams to get a better understanding of just what product was all about.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Mironov Consulting

JUNE 28, 2018

So a prospect might agree that “if your tech support chatbot will really cut our live support calls by 25%, I’ll buy it,” but there’s probably a pilot production phase where we have to demonstrate effectiveness. Long Sales Cycles, Weak Attribution, Few Data Points. Digging in: 1. What to do?

Enterprise 105

Enterprise User Testing Data Visualization Product Research 105