ProductPlan

DECEMBER 11, 2019

Sure, product managers need numbers to report up the chain to track progress around goals. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics. In case you missed them, we were proud to release: 2019 Product Planning Report.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

The Product Coalition

JULY 4, 2023

Product Hunt is starting to combat AI-generated comments and content — for example, the “Report” button now has the option to flag AI contributions. To save time, some are using ChatGPT to generate responses and publish them on Product Hunt. In our case, the period for randomizing the top products was a bit longer than promised — around 2.5–3

Customer Experience 113

Customer Experience B2B ChatGPT Reporting Tools 113

Userpilot

NOVEMBER 30, 2022

Glossary to help new users figure out what all the terms in your software mean. Buttons to open a ticket, report a bug or request a live chat (for instance when knowledge bases aren’t enough to solve the problem). Product updates & release notes. Tutorial videos and pre-recorded webinars.

Feedback Software 91

Feedback Software Analytic Tools Reporting Tools Data Visualization 91

Usersnap

JULY 17, 2020

Let’s start with the translations features: Translation Editor Machine Translation Translation Memory Term Base / Glossary Style Guides Translation History Quality Control Communication Hub Translation Ordering.

Feedback Software 52

Feedback Software Reporting Tools Research Software Software Review 52

Intercom, Inc.

MAY 13, 2022

Customer relationship management dashboards that provide reporting functions. Distribution software that routes customers to specific call centers based on the region from which they’re calling. Call recording tools. You’ll likely need a combination of call center software to best meet your customers’ needs.

Reporting Tools 118

Reporting Tools Outbound Inbound Customer Satisfaction 118

UX Studio

APRIL 29, 2019

This case study reports on how we helped optimise their search engine. On top of their thorough study, they also gathered all the needed information in advance, such as the competitors, KPIs, estimations, must-have elements, a glossary and links. Our client, Campanda is a holiday website specialising in renting RVs to vacationers.

UX 63

UX Engineering User Testing Reporting Tools 63

PMLesson's Ace the PM Interview

JULY 13, 2020

HackerNoon reports PMs outpaced average job growth in the US by 5X in recent years!) Product Managers are often called “Product CEOs” or “Mini GMs”, but they rarely have direct control over the inputs that lead to successful products. From R&D to marketing, sales, and logistics, PMs operate in ambiguity.

Certifications 52

Certifications User Testing Data Visualization Feedback Software 52

Bain Public

MAY 21, 2018

In Alpha’s Product Management 2018 Insights study , a third of respondents reported having AI or machine learning incorporated into their products. We’re interacting with technology in new ways, from giving voice commands to virtual assistants to having Smart Reply suggest quick responses to our messages.

Data Visualization 40

Data Visualization Artificial Inteligence Feedback Software Research Software 40

Userpilot

JUNE 28, 2021

Glossaries. In our State of SaaS Product Onboarding 2020 report, only 1 out of 6 surveyed SaaS products celebrated the milestones and achievements of their users. Celebrating milestones, sending congratulatory messages, regular progress reports, or even a fun way of saying “Well Done!” Product information. Training Manuals.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Intercom, Inc.

JUNE 14, 2022

Beyond that, the best CRM systems also offer sales and marketing campaign management tools, as well as a wide selection of customer data reporting tools, so that marketers can take a more focused approach to moving customers from first-time leads to lifetime advocates and ambassadors. What is the purpose of customer relationship management?

Reporting Tools 118

Reporting Tools Feedback Software Data Visualization User Testing 118