Intercom, Inc.

JUNE 23, 2021

You can’t build software without encountering incidents – from critical bugs to full-blown outages, dealing with incidents are an inevitable part of the process. As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. Ask five key questions.

Systems Review 130

Systems Review Software Review Construction Reporting Tools 130

UX Planet

JANUARY 18, 2025

Lets explore the most common red flags and, more importantly, actionable offer letter tips for designers to handle them like apro. Among the top offer letter tips for designers is ensuring transparency in compensation to avoid surprises lateron. Could you share the written offer so I can begin reviewing and planning?

Reporting Tools 111

Reporting Tools Research Software Data Visualization Systems Review 111

Arkenea

APRIL 10, 2025

In a fastmoving digital economy, many organizations leverage outsourced software product development to accelerate innovation, control costs, and tap into global expertise. Table of Contents What Is Outsourced Software Product Development? What Is Outsourced Software Product Development?

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Software Review 52

Lenny Rachitsky

JANUARY 14, 2025

Below you’ll find everything you need to start using this framework within your team, including plug-and-play templates, industry benchmarks, case studies, tips for linking efficiency improvements to business impact, and specific advice for helping your team move faster. Her background is in developer tools and distributed systems.

Product Research 132

Product Research Research Software Data Visualization Reporting Tools 132

Intercom, Inc.

NOVEMBER 6, 2019

The company had to pay for redundant software. Things can get really messy in a traditional file system. In my previous company, we even had to create and maintain a formalized system for our working directory. Figma, on the other hand, gives you a transparent and almost flat document system. Something had to change.

Feedback Software 43

Feedback Software User Testing Product Research Systems Review 43

Userpilot

MARCH 9, 2023

That’s exactly what we explore in our review. This includes unlimited no-code features and page tagging, user segmentation , and behavioral analytics. Retroactive analytics Retroactive analytics enables non-technical product teams to track user behavior data without any coding. Pendo review. No integrations.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

OCTOBER 21, 2021

Let’s get right to it then, and look at what can WalkMe user reviews can show about whether it’s the right tool for your customer on boarding efforts! While WalkMe can be used for customer onboarding, users generally find it most effective for employee onboarding and training for their website or software program. WalkMe isn’t cheap.

Analytic Tools 98

Analytic Tools Reporting Tools Software Review Technical Review 98

Alchemer Mobile

FEBRUARY 2, 2021

To make your job a little easier, we’ve curated a list of resources to the submission processes of the three most popular app stores: Apple App Store Review Guidelines. IDENTIFY AND INTEGRATE ANY NECESSARY SOFTWARE FOR YOUR APP. Most importantly, don’t forget to include in-app feedback software in your tech stack.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

MARCH 13, 2023

Justin Norris After reviewing his post, I feel that Justin highlights the following key activities in order to produce valuable report designs: Help stakeholders communicate their ideas. Make a dictionary of the business and systems entities and terminology. Review the mockup with team and stakeholders. Here’s a few tips.

Data Visualization 156

Data Visualization Reporting Tools Systems Review Software Review 156

UX Planet

JANUARY 29, 2024

Exploring How AI Will Revolutionize Design System Creation, Maintenance, and Usage Design systems are an important part of every product app or website. Apart from the use and growth of design systems, the revolution of AI technology is here, and it will affect many places in our design process. But how will it be affected?

Analytic Tools 98

Analytic Tools Systems Review Data Visualization Software Review 98

Johanna Rothman

MARCH 30, 2020

In my experience, if you don't offer people autonomy for their work, they will game the system. The fifth tip is about not micromanaging from afar. Tip 1: Support Team-Based Work, Not Individual Work. If you're creating products of any kind—especially software products—you've got a team sport.

Software Review 125

Software Review Technical Review Management Management 125

The Product Guy

OCTOBER 1, 2018

As a product manager, it can be quite daunting to start a new software product from scratch. I encourage you to review Jeff Patton’s process for building the story map. Here are some additional tips that have helped me on each phase. High level map (the backbone and walking skeleton). Focus on the bigger picture.

Roadmap 334

Roadmap Customer Experience Workshop Document 334

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Your live chat software can also provide self-service options to help customers find what they need on their own. How live chat fits with evolving customer service needs.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

Userpilot

MAY 17, 2025

A user flow is just one chapter in a user journey, like a linear path, such as tap Sign Up enter email confirm code. Screenshots must preview real value, the description must hit the problem you solve, and early reviews should reinforce trust. At this stage, delighted users can refer other people and give reviews about your app.

Analytic Tools 62

Analytic Tools Research Software Feedback Software Data Visualization 62

Userpilot

OCTOBER 20, 2024

Gamification onboarding and the right user onboarding software can turn your product experience into something enjoyable. Here are three helpful tips: First, offer rewards when users complete significant tasks to reinforce their progress. Tooltips : Use tooltips to guide users through features with contextual tips and instructions.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

UX Planet

SEPTEMBER 8, 2024

Image by Cody Cai Design system governance models help organizations manage and maintain design systems across teams and products. There are three popular models —  Solitary , Centralized , and Federated  — each offer different approaches to how design systems are governed within an organization. Image by Nathan Curtis.

Reporting Tools 105

Reporting Tools Feedback Software Government Systems Review 105

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Alchemer Mobile

JULY 25, 2024

Whether through surveys, online reviews, or direct interactions, gathering actionable feedback provides invaluable insights into areas for improvement. Proactively gathering feedback allows you to quickly identify and solve their pain points before they result in wider issues, like churn or negative reviews. What does that look like?

Reporting Tools 182

Reporting Tools Data Visualization Feedback Software Analytic Tools 182

Userpilot

MAY 29, 2025

Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. Pro tip: Use progressive disclosure when onboarding mobile app users. These should reflect actual scenarios, like Busy Commuter Sarah checking metrics on a crowded train, or HR Lead Aisha reviewing candidate profiles between meetings.

Data Visualization 80

Data Visualization Analytic Tools Feedback Software Research Software 80

Userpilot

JUNE 2, 2025

Instead of wrestling with fragile, error-prone infrastructure, follow our best practices and deploy a push software tool engineered for precision, personalization, and privacy. This is where self-hosted systems often fail. ” “Daily tip: Stay hydrated.” Lets get started. Then go deeper. Did it reduce drop-off?

Analytic Tools 99

Analytic Tools Data Visualization Onboarding KPIs User Testing 99

Intercom, Inc.

AUGUST 25, 2020

The democratization of software adoption doesn’t necessarily work at scale. It’s one thing to buy a time-tracking app, and it’s another thing to buy a complex piece of software that’s expensive. We often get trapped in this tune when we design these systems thinking: “Hey, here’s the buyer persona.

Marketing 239

Marketing Onboarding KPIs Feedback Software Reporting Tools 239

Intercom, Inc.

APRIL 24, 2019

Preparing for interview questions in software engineering is almost a full-time job. If you are a graduate software engineer and getting ready for your first job interviews, here are the different areas you should focus on. General software engineering interview questions. Questions about your background.

Software Engineering 26

Software Engineering Feedback Software Research Software Software Review 26

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. It boasts two main advantages: a no-code builder that allows you to create prompts without coding, and a personalization filter for selecting who sees a prompt.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

Amplitude

FEBRUARY 11, 2021

Now, we’re putting all our product management software on the table to give you an inside look at our tech stack within three categories: analytics, product development, and communication. Then, we have monthly reviews of what we’re shipping and reflect on whether we’re hitting our goals. That’s just the product management side.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Research Software 98

Userpilot

MAY 30, 2025

Every tool claims to be a no-code tool and easy to use, but few support the workflows product teams care about, like multi-step onboarding , flow targeting, mobile support, or analytics that go beyond step views. Appcues: Best mobile-first onboarding software with strong UI patterns. Starts at $299/month for 2,000 MAUs. on mobile).

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Product Innovation Educators

DECEMBER 2, 2019

One trend I see is that instead of using data analytics to give ourselves internal insights that we then hard-code into our applications, we’re using AI to build data analytics into the products themselves, such as using natural language processing to spot trends in long-form text documents. Often data is just not very predictive.

Data Visualization 31

Data Visualization Weak Development Team Analytic Tools Software Review 31

PMLesson's Ace the PM Interview

MAY 15, 2025

The technical phone screen includes a medium to hard coding challenge on CodeSignal. Coding Return all unique substrings of a given string. System design Design a restaurant application that gives the expected waiting time based on waiters, tables, and customers. Why are you interested in FinTech? Implement LRU Cache.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

The Product Coalition

MARCH 27, 2020

For example, we run a weekly executive product review with a small group, sparing people’s time from unnecessary meetings, and then “pin” the notes in a public channel. Our Customer Experience team sends every tweet to @SlackHQ into a channel to review and discuss (we have #love-tweets and #beef-tweets).

Feedback Software 168

Feedback Software Research Software Reporting Tools Technical Review 168

The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe. A new emphasis has been placed on access to software for everyone. What do we mean by accessibility?

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

DECEMBER 2, 2021

Previously hosted by Jamie Osler , a Senior Product Engineer at Intercom for over seven years, it’s now up to Principal Systems Engineer Brian Scanlan to pick up the baton and keep the chats going. The core of algorithms and systems is data models. We have our own Rails app, and we have this external Zuora system.

Engineering 178

Engineering Presentation Technical Review Systems Review 178

The Product Coalition

MARCH 9, 2021

But you can also add the ability to make payments using mobile wallets, online banking, QR codes, etc. Lyft: adding a new payment method or promo codes Rating At the end of the trip, both parties can rate each other. Messaging, ratings & reviews, booking history. OpenStreetMap API is the best solution for GPS.

Reporting Tools 183

Reporting Tools Weak Development Team Development Technical Review 183

Userpilot

MARCH 12, 2024

With several cloud-based software solutions popping up each day, SaaS user management is no longer an afterthought. This article explores key tips and best practices to streamline your SaaS user management process and create a productive and secure work environment. User management systems help enforce these regulations.

Analytic Tools 105

Analytic Tools Feedback Software Customer Feedback Data Visualization 105

UX Planet

MARCH 3, 2025

SaaS (Software as a Service)Websites Purpose: SaaS websites aim to convert visitors into users by showcasing the products value, features, andpricing. Key Design Considerations: Clear Product Messaging: Users should immediately understand what the software does and how it benefitsthem. Website types and how to designthem 1.

Reporting Tools 59

Reporting Tools Magazine Software Review Customer Experience 59

Product Talk

MAY 4, 2022

Steve is one of the product managers for Pendo Feedback , a product that enables other software as a service (SaaS) companies to centralize, analyze, and prioritize feedback while keeping visitors in the loop—all within their own app. Meet the Continuous Discovery Champion, Product Manager Steve Cheshire. Tweet This.

Research Software 289

Research Software Feedback Software Product Research Data Visualization 289

PMLesson's Ace the PM Interview

MAY 15, 2025

You’ll likely get 10–20 minutes to answer behavioral questions or questions about your background and then the rest of the hour to complete a coding challenge. Coding Given a list of conversion items between symbols, write an algorithm to return the conversion ratio for each pair of symbols. Tell me about yourself.

Reporting Tools 52

Reporting Tools Software Review Artificial Inteligence Technical Review 52

The Product Coalition

DECEMBER 27, 2022

This is possible due to the credibility of the flexibility of the blockchain technology used. IPFS Storage Mechanism The InterPlanetary File System (IPFS) storage servers permit the ample NFTs minted and indexed withinside the platform to be saved and maintained securely. The blog discussed is just the tip of the iceberg.

Data Visualization 147

Data Visualization Technical Review Systems Review Software Review 147

Mind the Product

JUNE 27, 2019

Well, this study implies that when the heat is on, we’re highly likely to ignore issues in the periphery – things that are not directly related to the task at hand – even if they’re in direct conflict with our moral code. By finding a system of checks and balances that encourage better behaviour. What can you do?

Product Goals 195

Product Goals Data Visualization Reporting Tools Government 195