Gainsight

DECEMBER 21, 2023

Customers would much rather you come to them with solutions first instead of having to constantly come to you with questions and complaints. Moving to a solution like Gainsight enables your team to be more efficient and proactive in terms of risk management, renewals, cross-sells, and developing a health score. Why Be Proactive?

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Gainsight

MARCH 8, 2022

Our Evolve event proved once again that developing bold features with better results in mind is exactly what keeps Gainsight customers inspired to reach their biggest goals. . Customer Success Qualified Leads is that solution. . But we didn’t want to prioritize the kind of incremental growth that comes with each new year.

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Data Visualization Customer Feedback Reporting Tools Feedback Software 98

Gainsight

JULY 11, 2023

By Steve Cornwell, July 11, 2023 This morning, we announced that Gainsight acquired Northpass in the most exciting moment in my 20 years of company building and the most defining moment in the history of Digital Customer Education. Neither were viable solutions for us. At that time, I was running a SaaS company. The problem?

Education 40

Education Vision Customer Experience Differentiation 40

Gainsight

APRIL 22, 2021

As the CEO of Gainsight, however, I’ve met thousands of SaaS CEOs over the years who have gone through the growth journey. Early on, our target market here at Gainsight was primarily “SaaS companies with CSM teams.” It’s an incredible time to be in SaaS. Who Invited This Buzzkill? Your hypergrowth can continue for a long time.

Analytic Tools 120

Analytic Tools Feedback Software Data Visualization Customer Feedback 120

Gainsight

APRIL 4, 2023

Salesforce’s Courtney Guerci, Sr Program Manager – Technical Support Strategy & Operations, recently joined Gainsight’s Tim Van Lew for a “Titans Of Scale” webinar. Like most enterprise technology implementations, Salesforce set up an Executive Leadership Board that met regularly to status and address risks and blockers.

Research Software 52

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Gainsight

JANUARY 17, 2020

From a bigger, strategic roadmap perspective, we get that from our executive business reviews or our insider program. They surface challenges and try to create a solution for the customer. These get routed directly to the product team. We’re on a continuous delivery model, so our product team triages this feedback weekly. Clement Kao.

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User Testing Customer Feedback Feedback Software Customer Experience 117

Gainsight

AUGUST 5, 2022

We, at Gainsight, want to show you not only what is possible to achieve with a career in CS but what capabilities and skills you need to possess to attain your next job. Preparing and presenting executive reviews. The second part is knowing your customer, their problems, and the solutions to those problems.

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Reporting Tools Feedback Software Technical Advisors Data Visualization 59

Gainsight

OCTOBER 14, 2022

These are just a few of the questions that customer success (CS) experts explored in a recent episode of CS Essentials by Gainsight: Talking About ROI , a Success League Radio production. This series is also hosted by Tim Van Lew, Director of Customer Success Strategy at Gainsight. “What is ROI? How do you measure it?

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Gainsight

APRIL 23, 2021

You’ve been an incredible friend to Gainsight and the whole CS community. It is the only solution that helps services firms establish an operational system of record that facilitates their business lifecycle, including key capabilities like resource management, project management, collaboration, project accounting, and BI.

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Gainsight

FEBRUARY 11, 2021

In a pre-SaaS business, ownership in an executive team was pretty straightforward. World-class organizations assign an executive to own Customer Success, often referred to as the Chief Customer Officer. Increasingly, the CCO is becoming the main executive sponsor for maximizing NDR. 4 quarters)? Marketing generates leaders.

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Data Visualization Software Review Customer Feedback Customer Experience 85

Gainsight

FEBRUARY 18, 2022

Over the last year, Gainsight has produced one of the most successful and engaging online television programs called Net Retention TV. NRR-TV is hosted by Gainsight CEO Nick Mehta, and each episode is explicitly geared to topics that are top of mind of the CS industry. Who Is UiPath and What Do They Do Best?

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Technical Review Customer Experience Customer Feedback Software Review 97

Gainsight

MARCH 8, 2023

This article was written by Gainsight CFO Alka Tandan and originally published in Forbes. Amid an economic slowdown and renewed emphasis on profitability, it’s become apparent that companies need not just strategic solutions but also new ways of managing and supporting people. This is an area where CFOs can play a vital role.

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Gainsight

DECEMBER 20, 2020

At Gainsight, we insist on attending product release meetings live and answer product quizzes after every release (our documentation team helps create these quizzes). If we have missed these releases, we are nudged to review the release as soon as we log into Gainsight through our Product Analytics and Engagement solution, Px (See below).

Feedback Software 59

Feedback Software Analytic Tools User Testing Customer Feedback 59

Gainsight

DECEMBER 6, 2022

The goal of Executive Business Reviews (EBRs) is to demonstrate your unique value to the customer and convey a sense of how important the customer is to you. A ctionable for both the solution provider and the customer. Everyone’s time is valuable, especially executives at a customer company. Let’s start with the basics.

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Gainsight

JANUARY 26, 2022

At Gainsight, our CS team establishes CSQLs targets every quarter primarily because they are the most customer-facing team and are in the best position to identify new opportunities. CS adds value to all parts of your business, whether Product, Sales, or Marketing. It can make your company a truly customer-centric organization.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 111

Gainsight

DECEMBER 16, 2022

A DEAR Solution. Here at Gainsight, DEAR allows me to identify the leading indicators tied to our CSM organization’s score workflows. For example, to drive engagement with various stakeholders, we conduct regular stakeholder alignment calls and executive business reviews. Otherwise, you might be in for an unpleasant surprise.

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Data Visualization Customer Experience Weak Development Team Framework 59

Gainsight

JANUARY 13, 2022

As a multi-product system, Gainsight helps customers accomplish Customer Success (CS) by making decisions based on data that trigger appropriate actions. . To help you understand how we execute this variety of functions in a completely frictionless way, we’ve outlined the data architecture of Gainsight.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Gainsight

DECEMBER 19, 2022

It may be required to connect regularly with certain customers and get them to better engage and maybe even rediscover the value that your solution brings to them. . Enter Success Snapshots by Gainsight. Gainsight has always had and advocated for a human-first approach to doing business when engaging with customers.

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Gainsight

SEPTEMBER 14, 2023

You’ll know your customer health scorecards are an asset when you can confidently respond to the executive inquiry: “What does your customer base look like right now?” Holistically, you should be able to know which customers are at risk, so that your CSMs and executives understand how to engage to get those customers back on track.

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User Testing Data Visualization Customer Feedback Feedback Software 52

Gainsight

APRIL 27, 2022

When done right, they provide time for reflection, according to Gainsight’s CEO, Nick Mehta. According to Randy Wooten, a Board Executive, creating a Slack channel for the QBR can also help field questions and process them in real-time, and afterward. “Sign us up!” said no employee ever. Have a consistent format. Stay on time.

Data Visualization 59

Data Visualization Reporting Tools Software Review Customer Feedback 59

Gainsight

MAY 13, 2020

Product innovation – it is something that is most certainly at the tip of the tongue of every product executive. Interestingly, when you are a leader in a particular space, like Gainsight is in Customer Success technology, the right path consists of multiple important pillars, all connected and working together.

Analytic Tools 59

Analytic Tools Feedback Software Technical Review Customer Experience 59

Gainsight

JULY 25, 2022

But, as Gainsight CEO Nick Mehta recently commented, it’s not always about customer happiness, but stickiness. For starters, when CFOs look to tighten their software budgets, they’re looking to keep the solutions that their team uses daily and that have an impact on Net Revenue Retention (NRR). There are myriad reasons for this.

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Gainsight

JULY 27, 2021

Gainsight has been on the cutting edge of this growth, launching CS You last year amid all this change. Gainsight has been on the cutting edge of this growth, launching CS You last year amid all this change. As a result of that surge, career opportunities in Customer Success have soared.

Research Software 52

Research Software Data Visualization Customer Experience User Testing 52

Userpilot

NOVEMBER 5, 2023

This subsequently frees your customer success managers (CSMs) from reactive customer support tasks, leaving them plenty of time for developing and executing customer success plans, managing customer relationships, and proactively identifying customer issues. This is exactly what Notion does to make its product easier to use for new sign-ups.

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Analytic Tools Feedback Software Customer Experience User Testing 97

Gainsight

MAY 23, 2019

In addition to the exciting announcement of the Gainsight Customer Cloud at Pulse 2019 and new offerings that include Gainsight CDP, CX and RO, our product leaders also shared an incredible list of innovations to our existing products. Gainsight PX. Triggered PX engagements from Journey Orchestrator within Gainsight CS.

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Data Visualization Analytic Tools Reporting Tools Customer Experience 75

Gainsight

JULY 12, 2023

By envisioning and executing strategic objectives, you will contribute to our mission of delivering exceptional customer success experiences and driving our company’s growth. Develop and execute strategies to optimize the customer success journey, ensuring a seamless and delightful experience for our customers.

Analytic Tools 52

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Gainsight

AUGUST 24, 2020

Tell us a bit about yourself and what your role is at Gainsight. User adoption programs ranging from webinars to newsletters to Sightline Vault solutions . At Gainsight, we believe customer success is a company-wide priority. Delivering customer success is the driving reason that I came to CS Ops at Gainsight. If so, how?

Customer Experience 52

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Gainsight

MAY 31, 2022

Operationalizing the sales to customers success handoff was a topic Tim Van Lew from Gainsight recently tackled with Bill in a recent session of the Catapult webinar series. That insight needs to be captured and confirmed by sales development reps and account executives. Automated Success Plans That Scale.

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Gainsight

DECEMBER 12, 2022

Source: Krishna Reddy Katipelly, Gainsight. Or a CSM finds out that the customer doesn’t have any budget for your solution the next year. In his memoir, Charlie Beckwith, the founder of the US Army’s Elite Delta Force, stated that risk is inherent to any job worth doing. What does all this have to do with Customer Success (CS)?

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Gainsight

OCTOBER 13, 2020

Let’s look at some of the Gainsight features that can help you precisely understand your CX journey and respond quickly and nimbly to whatever your customers are telling you. For example, Gainsight’s Timeline provides a historical repository of customer information that can help you pinpoint customer sentiment.

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Gainsight

DECEMBER 7, 2020

Fortunately, there are many tactics and tools to help identify and prevent churn, including software like Gainsight CS , which identifies and addresses retention metrics that need improvement. Gainsight CS even helps you intercept customers who are about to leave.

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Data Visualization Reporting Tools Customer Experience Systems Review 52

Gainsight

MAY 6, 2020

When the risk to your book of business is changing in real-time, where is the first place you look for solutions? This realization has caused many of our customers to declare “Thank God we have Gainsight right now!” [*actual customer quote]. This is where Gainsight’s unique industry expertise shines through for our customers.

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Technical Review Technology Customer Experience Data Visualization 52

Gainsight

APRIL 15, 2022

It requires seamless alignment across the entire organization, not just the rank and file, but also among top executives and even the board of directors. With Executives, Think Big. Executives are big picture thinkers, which is a perfect fit for customer success. That starts with the right solutions. .

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Enterprise Customer Experience Feedback Software Data Visualization 97

Gainsight

SEPTEMBER 8, 2020

At this event, Gainsight’s Kellie Capote , VP of Client Outcomes, speaks with Kristi Faltorusso , VP of Customer Success at IntelliShift. A division of VTS , IntelliShift helps organizations leverage the power of IoT telematics through modular solutions designed for connected vehicle and asset management operations. . Engagement.

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Feedback Software Reporting Tools Data Visualization Customer Experience 52

Gainsight

NOVEMBER 23, 2022

Customers felt a community hub is the solution in tough times. According to their executive leadership, Community is a must-have. Given the economic downturn, budgets are under pressure, and the industry is increasingly turning towards digital and scaled CS. Bynder uses its community as a core part of its digital-led strategy.

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Feedback Software Technical Review B2C Customer Experience 52

Gainsight

JUNE 7, 2022

They must find sophisticated, yet simple, solutions for their complex companies. Quantify and Templatize Executive Business Reviews . Executive Business Reviews (EBRs) can help customers get more out of their relationship with you. Organizations are constantly innovating how their customer success managers operate. .

Data Visualization 52

Data Visualization Enterprise Customer Feedback Analytic Tools 52

Gainsight

JULY 13, 2021

” You can scale with an unlimited amount of money – however, we know that most executive boards would not approve of that plan. .’” ” You can scale with an unlimited amount of money – however, we know that most executive boards would not approve of that plan.

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