The Product Coalition

APRIL 24, 2023

A customer feedback repository is the place you keep all your feedback data. What is a customer feedback repository? A feedback repository is a central location where product teams can collect and organize customer feedback. Gathering customer feedback is crucial for creating successful products.

Feedback Software 144

Feedback Software Analytic Tools User Testing Customer Feedback 144

Mind the Product

MAY 16, 2019

Product people usually spend a substantial period of time in a problem-solution space, learning about customers, about their pain points, and seeking opportunities to add value. It is about building experiences which delight your customers. Set your expectations by defining the statements from your happy customers.

Software Review 177

Software Review Development Research Software User Testing 177

UX Planet

MARCH 29, 2025

In any case, hang around because well go over why UX design strategy is crucial, how to create one, and what the problems arefor you, your team, and, most importantly, your customers. At its core, UX strategy serves as your guide for crafting experiences that genuinely resonate with users and encourage them to engage.

Feedback Software 66

Feedback Software UX Weak Development Team Research Software 66

People-First Product Leadership

FEBRUARY 4, 2025

I am leveraging my product background in both coaching and advising AI-driven startups. Pivot 1: CRM Strategist to User Experience Researcher Key Strategies: Leverage Your Unique Background : My communications skills became my secret weapon in translating complex tech concepts to marketing stakeholders.

Data Visualization 52

Data Visualization Reporting Tools Research Software Technical Advisors 52

Mind the Product

FEBRUARY 22, 2018

Among other things, it was soon clear that we’d fallen into a common trap for startups and new products. We’d responded to market traction without properly understanding our users. Our beliefs about them have mostly held up, except the big one of them being our primary customers. Cool, we thought. Let’s go with it.

Product Research 136

Product Research User Testing Customer Experience Research Software 136

Sachin Rekhi

JUNE 20, 2016

As product managers are often seen as defining the what for their product, they are responsible for driving the roadmap for an existing product to build ever more useful, usable, and delightful experiences to serve the needs of their target users. A Few Words of Advice.

User Testing 167

User Testing Customer Experience Product Research Product Management 167

Alchemer Mobile

AUGUST 31, 2023

Here’s why having a mobile app is crucial for driving e-commerce and enhancing customer engagement and retention for many businesses today. Elevating E-commerce: A Seamless Shopping Experience Imagine a customer’s journey from discovering your product to making a purchase.

Feedback Software 113

Feedback Software User Testing Analytic Tools Customer Feedback 113

Userpilot

JANUARY 11, 2024

TL;DR FinTech onboarding involves welcoming new users to your FinTech app and helping them get started with it. A stellar FinTech onboarding process builds user trust , improves the customer experience , and reduces customer churn. to assist customers at all times.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Feedback Software 105

Sachin Rekhi

AUGUST 6, 2015

The customer development and lean startup methodologies evangelized by Steve Blank and Eric Ries brought us a better approach that favored experimentation over elaborate planning, customer feedback over intuition, and iterative design over traditional “big design up front” development. Target Audience. Problem You're Solving.

User Testing 143

User Testing Document Product Marketing Marketing 143

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. it’s a hypothesis.

User Testing 167

User Testing Product Research Product Marketing Customer Experience 167

Userpilot

FEBRUARY 9, 2025

Numbers alone can be misleading higher engagement doesnt always mean user satisfaction. User feedback is valuable , but without data, its just opinions. Session replays and heatmaps show user friction , but they dont explain why it happens. It answers questions like: What do users think about a new feature?

Data Visualization 52

Data Visualization Customer Feedback User Testing Product Research 52

Userpilot

MARCH 21, 2025

Mobile app optimization is the process of improving an apps performance, usability, and engagement to keep users active and reduce churn. It ensures faster load times, intuitive navigation, and a smooth user experience. Profile startup. A fast, responsive app keeps users engaged and reduces churn.

Analytic Tools 58

Analytic Tools Feedback Software Research Software Data Visualization 58

Mind the Product

MARCH 14, 2019

Introducing humanising touches to your product can diffuse user frustration in a similar way. Illustrations can Increase Customer Satisfaction. The Kano Model, developed by Noriak Kano in the 1980s, uses a simple grid that compares investment with customer satisfaction, helping us prioritise product development.

Customer Satisfaction 185

Customer Satisfaction User Testing Banking Customer Experience 185

Userpilot

JULY 9, 2024

Looking for the best customer experience management software to fuel growth and drive product adoption ? TL;DR Customer experience management software is a tool or suite of tools designed to help businesses manage, track, and optimize customer experiences. Search no further. Ready to get started?

Analytic Tools 103

Analytic Tools Feedback Software Research Software Reporting Tools 103

DISQO

MAY 10, 2018

Insurance startup, MRLN, validated a unique value proposition, customer obstacles, and a high-impact feature set by leveraging Alpha and not investing in development prematurely. MRLN, a startup incubated by D. In a market with quickly evolving customer expectations, that’s not easy. Background. Shaw & Co.,

Product Research 75

Product Research Startups User Testing Reporting Tools 75

Userpilot

DECEMBER 12, 2023

UX research aims to identify specific user pain points. Common research techniques include user behavior analysis, surveys, and interviews. Having identified the problems, use a framework like RICE or ICE to prioritize those that will make the biggest impact on user experience when solved.

Customer Experience 105

Customer Experience Roadmap UX Product Research 105

Usersnap

OCTOBER 3, 2023

In the competitive landscape of product management, prioritizing user satisfaction and engagement is pivotal. Understanding User Experience (UX) is a cornerstone, making UX measurement crucial. Happiness This metric evaluates user satisfaction and emotional response via surveys, feedback forms , and NPS ratings.

Customer Experience 59

Customer Experience Customer Feedback User Experience User Testing 59

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. Why Is UX Research Important?

Data Visualization 98

Data Visualization User Testing Research Software Product Research 98

UX Planet

FEBRUARY 6, 2025

Traditional banking often struggles to capture and maintain customer engagement. This gap in engagement and recognition highlights the customers expectations for a more dynamic and modern digital banking experience. They want an immersive digital experience that delights, supports, educates andrewards.

Banking 80

Banking Data Visualization Customer Experience Feedback Software 80

The Product Coalition

DECEMBER 11, 2019

One thing above all makes a successful startup: people who purchase and love the product. But how come it’s so challenging to reach success as a startup? In terms of the business lifecycle, PMF is a solid point from which a startup can enter the fast-paced growth phase, because the company offers exactly what people want and need.

User Testing 132

User Testing Data Visualization Product Marketing Product Research 132

Mind the Product

AUGUST 19, 2019

According to Crunchbase, in 2018 there were 5,000 startups relying on machine learning for their main and ancillary applications, products, and services. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised?

Artificial Inteligence 195

Artificial Inteligence Data Visualization Product Research Reporting Tools 195

The Product Coalition

SEPTEMBER 4, 2020

Three years later I became a web application engineer at a startup that built software for military and private industries. From Startup to Enterprise A job at a startup means a lot of responsibility. Developers are Also our Customers We had conversations with the developers about their design challenges. the end users?—?but

Weak Development Team 137

Weak Development Team Systems Review Customer Experience Software Review 137

Userpilot

MARCH 7, 2022

It unlocks customer engagement, starts the customer relationship on the right foot, and ensures that customers continue using the product the right way for a long time to come. To attract potential customers, marketers invest a staggering amount of resources across multiple channels. What is customer onboarding?

Onboarding KPIs 98

Onboarding KPIs Customer Experience Customer Feedback User Testing 98

Mind the Product

DECEMBER 11, 2017

Three years later I became a web application engineer at a startup that built software for military and private industries. From Startup to Enterprise. A job at a startup means a lot of responsibility. Developers are Also our Customers. We should build UI templates that work well for end users and developers.

Weak Development Team 130

Weak Development Team Customer Experience Systems Review Software Review 130

Userpilot

MARCH 30, 2025

Integrate product-led growth in your acquisition strategy I said earlier that you shouldnt rely on your product alone to attract mobile users. But it doesnt mean its not worth implementing product-led strategies to compel users to convert into paid customers and increase the reach of your app organically. Leverage video content.

Research Software 65

Research Software User Testing Customer Experience Customer Feedback 65

Lenny Rachitsky

JULY 2, 2024

.” — Elad Gil , technology entrepreneur and investor “ It’s actually easier and safer for startups to work on hard problems, problems that cannot quite be solved with today’s foundation models. Though it still comes down to who can solve real problems for people best “ Demo value isn’t user value.

Product Research 135

Product Research Research Software Feedback Software User Testing 135

Userpilot

AUGUST 20, 2023

The build-measure-learn process is a fundamental part of the lean startup methodology introduced by Eric Ries in his book “The Lean Startup.” Follow these steps in the Measure phase: Choose metrics to measure the success of your launch, such as customer acquisition cost , activation rate , PMF , NPS score , and CSAT score.

User Testing 97

User Testing Feedback Software Product Research Research Software 97

Mixpanel

NOVEMBER 8, 2021

Let me jump right in: With product analytics, customer retention isn’t just something you measure after the fact; it should be something you can learn to predict (and then improve). Tying analytics to business goals in a product-led startup. Retention is a key metric for any startup: Here’s a quick example for how to predict it.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Userpilot

MARCH 4, 2025

User experience can make or break a web app. If your software is slow or buggy, users wont stick around for long. If youre only finding out about these issues after users complain, youre already too late. Build and view custom dashboards in Userpilot. The worst part? Watch session recordings with Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Research Software Feedback Software 52

Userpilot

AUGUST 30, 2024

Whether you’re launching a new product or refining your existing offering, a competitive analysis will equip you with the insights needed to make data-driven product improvements , outsmart your competitors, and better serve your customers. Get your free Userpilot demo today! Why should you conduct a competitor analysis?

Analytic Tools 105

Analytic Tools Feedback Software Research Software Data Visualization 105

Userpilot

SEPTEMBER 12, 2022

Do you know that customer touchpoints can exponentially influence product growth ? They can contribute to every stage of the customer journey and uncover insights into customer relationship management. So let’s dive into details and learn from examples of what customer touchpoints are.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

JULY 16, 2024

ClickUp achieves product differentiation through customization. Hopstack’s differentiator is its exceptional user experience. HubSpot prides itself on its exceptional customer service. Book a demo to learn how Userpilot can help you differentiate your product through personalized experiences.

Differentiation 111

Differentiation Analytic Tools Research Software Feedback Software 111

The Product Coalition

AUGUST 2, 2020

Customer experience is all about customers’ likes, dislikes, and how you treat them. To manage the customer experience as a one-time project is easy, but to remain consistent with it isn’t easy. If you lose any string from the CX panel, the entire customer experience program will collapse.

Customer Experience 84

Customer Experience User Testing User Friction Product Research 84

Userpilot

JUNE 10, 2025

These are alarmingly high figures, especially when you consider that customer acquisition cost for mobile apps has been steadily increasing. Everything points to one fact: mobile app owners with a substantial user base are better off focusing on retention over acquisition. After users experience their ‘Aha!’

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Customer Experience 52

Userpilot

SEPTEMBER 14, 2023

We also look at the levels of seniority among product managers as well as the skills they need to lead successful teams and build products that delight customers. The UX product manager’s role is to develop intuitive , user-centered product experiences. Let’s get right to it. Who is a product manager? Product vision.

Research Software 105

Research Software Analytic Tools Feedback Software Product Research 105

UX Studio

NOVEMBER 26, 2018

How do we combine market research and user research? Whether a product manager working in a big company or the owner of a startup, you face a multitude of uncertainties along the way. When taking on the challenge of converting an idea into a real product, you identify the target users and their pain points.

User Testing 107

User Testing Market Research Product Research Research Software 107