UX Planet

JANUARY 10, 2025

We can create systems that gently sway judgments and match actions with long-term objectives to combatthis. Joining a savings group or online community to see other users achieving their goals, encourages you to do the same. Social proof can also be in the form of ratings & reviews as reviews from existingusers.

Feedback Software 98

Feedback Software Research Software User Testing Customer Feedback 98

Intercom, Inc.

FEBRUARY 9, 2021

Nearly two-thirds (58%) would sever their relationship with a business due to poor customer service. With customer experience rapidly becoming a key differentiator , resulting in increased consumer loyalty, more revenue, and greater cost savings, it’s more important than ever to stand out or lose out. With empathy. “I

User Testing 222

User Testing Reporting Tools Customer Feedback Customer Experience 222

UX Planet

FEBRUARY 10, 2024

Systemic Thinking: The Key to an Impactful UX Strategy Systems Thinking is a holistic approach to problem analysis and solving that emphasizes viewing systems as a whole, rather than focusing only on individual parts. What is Systems Thinking? Interrelationship: all parts affect each other within a system.

Research Software 124

Research Software Feedback Software Product Research User Testing 124

Userpilot

JULY 10, 2024

Alongside usability testing, user experience interface guidelines allow you to build more intuitive and user-friendly solutions. In this blog, we explain eleven user experience and interaction design guidelines supported by real-life examples to improve product engagement. System status visibility.

Customer Experience 100

Customer Experience Data Visualization User Experience Analytic Tools 100

Userpilot

APRIL 16, 2025

This fragmentation occurs when critical business information becomes scattered across disconnected systems, creating dangerous blind spots for product managers trying to make informed decisions. Data fragmentation prevents you from delivering the cohesive, personalized experiences your customers expect. Sound familiar?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 200

Customer Experience Analytic Tools Data Visualization Feedback Software 200

Userpilot

MAY 22, 2024

Choose UX research tools with essential features , collaboration, reliable support , user-friendliness, scalability , integrations , and strong security. Userpilot enhances user experience through in-depth UX research, offering features to gather, analyze, and act on customer feedback.

Research Software 105

Research Software Data Visualization User Testing Analytic Tools 105

UX Planet

JANUARY 12, 2025

It requires a thoughtful approach to user experience (UX), usability principles, and visual design to ensure clarity, accessibility, and functionality. In this article, well delve into the best practices for designing tables that convey information and enhance the overall user experience.

Data Visualization 111

Data Visualization User Testing Customer Experience Customer Feedback 111

The Product Guy

MARCH 12, 2025

Every meeting becomes a performance review rather than a space for creative problem-solving. Experiments that might failbut could lead to paradigm shiftsare killed in favor of safe bets that give executives something to celebrate on their quarterly reviews. The most successful companies dont rigidly adhere to best practices.

Data Visualization 150

Data Visualization User Testing Customer Experience Technical Review 150

UX Planet

DECEMBER 6, 2024

If there is one thing thats altering the way we create user experience (UX) designs and conduct research in 2024, it is definitely artificial intelligence (AI). Its influence is growing across three key areas: innovative technologies, automation of design tasks, and personalized user experiences. No one can denythat.

Feedback Software 89

Feedback Software Research Software Analytic Tools Data Visualization 89

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

UX Planet

MAY 1, 2025

Below are the principles that help me avoid getting overwhelmed by Figma files, deadlines, and reviews, and instead focus on the essence: creating valuable products that userslove. Naming conventions: Organizing your design system 5. Its easy to make wrong decisions due to a lack of information.

Feedback Software 59

Feedback Software UX Technical Review Systems Review 59

The Product Guy

FEBRUARY 21, 2025

The challenges PMs will face managing interconnected systems. A case study on how ecosystem strategy led to a 30% increase in user adoption. 1-on-1 Support spanning personalized mentorship and resume reviews (available at higher tiers). Exclusive deep dives like this one on strategic influence.

Systems Review 150

Systems Review Customer Experience Management Management 150

Userpilot

FEBRUARY 12, 2023

Every user experience is composed of many microinteraction examples, big and small. In this blog post, we’ll look at some real-world examples of microinteraction use cases and learn how you can implement them into your own designs for better user experiences. They can be triggered by the user or system.

Customer Experience 98

Customer Experience User Experience User Testing Customer Feedback 98

UX Planet

MARCH 9, 2025

What parts of the system design will be addressed? This is especially valuable for large systems that contain many different parts. Pain points introduce friction in user experience and reduce the comfort of interaction. Example of pain points that offline shopper experiences. Image by PowerSlides.

Product Research 115

Product Research Research Software Feedback Software User Testing 115

The Product Guy

JUNE 25, 2018

Escalate to your manager when you have an interest in developing a skill or learning something about the business (ex: SQL, storyboarding, core system flow, etc). You’re working diligently on a high priority ask, but then you get blindsided by a request from a stakeholder. Continuous Learning: Leveling up your skills.

Product Management 300

Product Management Product Manager Reporting Tools Technical Review 300

Userpilot

AUGUST 17, 2024

Additionally, their in-house help center was difficult to maintain, and users had no easy way to report issues from within the product. Solution : Zoezi chose Userpilot over other options like Pendo , ProductFruits, and Appcues due to its functionality, cost-effectiveness, and strong customer support.

Data Visualization 105

Data Visualization Customer Feedback Customer Experience Analytic Tools 105

Userpilot

MARCH 12, 2024

Try Userpilot and Take Your User Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is navigation UX? Navigation UX is a branch of user experience design that guides users through a product’s interface. ClickUp’s vertical menu.

Customer Experience 105

Customer Experience Research Software User Experience UX 105

UX Planet

MARCH 4, 2025

In reality, UX is multidimensional, and it requires multiple qualitative and quantitative metrics like task success rate, user satisfaction score, and summary of user reviews. Self-reported data is alwaysreliable Many organizations believe that the best way to learn about users is to ask them directly. Want to learn more?

Data Visualization 75

Data Visualization UX User Testing Customer Experience 75

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. To increase working efficiency, users can tweak dashboards and choose the most topical tabs.

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Weak Development Team UX User Testing Technical Review 187

UX Planet

APRIL 9, 2025

Are we reviewing a feature, flow, visual treatment, or overallUX? Here are integral parts of visual & functional language: Onboarding Is the first-time user experience intuitive and welcoming? Is there a clear design system or component library inplace? Are users drawn to the right elementsfirst?

Framework 101

Framework Feedback Software Research Software Onboarding KPIs 101

Alchemer Mobile

MAY 19, 2021

Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 236

Feedback Software User Testing Data Visualization Customer Feedback 236

Alchemer Mobile

APRIL 18, 2019

They work like web pages in that respect, but they also offer functionality like push notifications, speedy caching, and much more to provide a slick user experience. You should do this on a mobile device as that’s the best way to judge how user-friendly your PWA is. Key Features of PWAs. This happens fast.

Feedback Software 48

Feedback Software User Testing Customer Experience Customer Feedback 48

UX Planet

JANUARY 22, 2025

Problem Brief Over a span of 4 weeks, we tested Civians platform and created design solutions to improve the overall user experience of the dashboard. BTS of our AffinityMap Results and Recommendation While Civian offers a novel and valuable approach to investing, users encounter several challenges with its functionality.

Data Visualization 98

Data Visualization Research Software Feedback Software Reporting Tools 98

UX Planet

DECEMBER 16, 2024

Its way more than just a functional elementits a critical touchpoint in the user journey that can make or break a transaction. This article reviews 7 best practices that will help you design effective paymentbuttons. A well-designed payment button is intuitive, accessible, and visually appealing. Button in payment processing state.

Feedback Software 105

Feedback Software Customer Experience Systems Review User Testing 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. Before you act on user feedback and requests, prioritize them with an appropriate framework. Let’s dive in!

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Alchemer Mobile

NOVEMBER 10, 2022

Developers can remove the pains associated with constantly incorporating new SDKs into an app and focus on delivering products that transform the customer experience. It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Intercom, Inc.

FEBRUARY 26, 2018

Knowing what to outsource and to whom is an art, so we use the following guidelines to help us make decisions: Don’t outsource things core to your customers’ user experience as this makes it easier for others to copy your product and disrupt your business. In short, the things where we’re spending our time on are worth it.

Research Software 224

Research Software Software Review Technical Review Development Team Review 224

UX Planet

JANUARY 22, 2025

Without a strong and consistent digital brand, financial institutions risk being overshadowed by nimble Fintech startups or tech giants like Apple and Google that excel in user experience. A strong digital brandensures: Customer Loyalty: A seamless and intuitive digital experience keeps customers engaged. million to 91.7

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98

The Product Coalition

AUGUST 23, 2023

Banking on Conversation: The Future of User Experience with Conversational UI Image created by the author using Bluewillow AI How many times do we all log in to our banking app and struggle to find information? Conversely, Conversational AI bots possess context awareness and are trained to comprehend user intent.

Artificial Inteligence 143

Artificial Inteligence Banking Technical Review Systems Review 143

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. In this article, Ill tell you how to: Increase user acquisition with ASO and referral programs. Boost user engagement by improving onboarding with personalization and gamification.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Userpilot

MAY 17, 2025

To succeed, therefore, you need to create a frictionless mobile app onboarding flow that captures users attention and shortens their time to value. In this article, I highlight my tried and tested system for doing just that. So, Ill introduce new users to the apps core functionality first. Source: InVision.

Research Software 82

Research Software Onboarding KPIs User Testing Customer Experience 82

UX Planet

NOVEMBER 4, 2024

Introduction If you’re responsible in some way for a digital product or system, you should be doing usability testing — whatever your sector, industry or role. It doesn't matter whether we’re talking about a website, mobile app, AI assistant, AR/VR or other wearable technology; you need to test with users. But what is usability?

User Testing 75

User Testing Product Research Reporting Tools Testing 75

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Development 158

Alchemer Mobile

AUGUST 2, 2024

The Classics: time-tested customer experience metrics Net Promotor Score (NPS) Introduced in the Harvard Business Review in 2003, Net Promoter Score (NPS) is a leading growth indicator across industries. This makes them vulnerable to switching to a competitor due to pricing, missing features, or poor customer experience.

Customer Experience 130

Customer Experience Analytic Tools Data Visualization Feedback Software 130

The Product Coalition

APRIL 18, 2021

AI and automation are rapidly securing their place amongst end-users and even key industries. Technology analysts and experts are busy validating their impact in the consumer market or leveraging the same to create a better user experience and the best test management tools.

User Testing 158

User Testing Product Research Testing Software Review 158

Mixpanel

FEBRUARY 10, 2021

Common examples that fall within this category include: Latency: The delay between a user’s action and the application’s response. Initial load time: The time it takes for the page to appear to the user. Uptime: How long or how reliably a system has been running. These four act as a system where one can influence the other.”.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145