Userpilot

NOVEMBER 7, 2024

Let’s review everything your customer success team has to do in the absence of any customer success tools. Assess integration capabilities : Make sure the platform can connect seamlessly with your current systems to provide a holistic view of customer interactions , without duplicating efforts. G2 rating : 4.4 G2 rating : 4.8

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

NextBigWhat

FEBRUARY 8, 2021

How does one explain Prime music and video – all in the name of building more consumer loyalty? A common question asked by executives when reviewing the product features in the PR is “so what?” Before you can improve any system. you must understand how the inputs affect the outputs of the system. On Output Metrics.

Systems Review 136

Systems Review Software Review Books Customer Experience 136

The Product Guy

SEPTEMBER 27, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Research Software 370

Research Software User Testing Analytic Tools Product Research 370

Product Talk

APRIL 9, 2025

I even recorded a short video about the topic: But to really get the point across, Im writing a multi-week series about APIs what they are and how they work , the most common challenges that arise and how discovery can help, and several real-world stories about how API teams are putting the discovery habits into practice. Its an afterthought.

Product Research 135

Product Research Software Review User Testing Technical Review 135

The Product Guy

OCTOBER 25, 2016

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 356

Analytic Tools Research Software CTO Coach Fractional CTO 356

Intercom, Inc.

JUNE 23, 2021

As a result, you’ll find no shortage of articles telling you how to write a review – or as they’re commonly known, a post mortem – of your incident. In the past, we asked a set of five questions during incident reviews at Intercom: Do we know what happened? What could our systems do better? Focus on the details.

Systems Review 129

Systems Review Software Review Construction Reporting Tools 129

Product Innovation Educators

MAY 18, 2020

Instead, I review the lessons learned from myself and my team that created and launched the summit. It also provided learning experiences for me to prepare for a membership offering including video interviews and written materials. [4:53] 22:27] Email: We tested our email system, but didn’t monitor it thoroughly.

User Testing 320

User Testing Research Software Feedback Software Reporting Tools 320

Intercom, Inc.

MARCH 31, 2020

From empowering teachers who need to move their classrooms online to providing free, safe transportation to healthcare workers to helping doctors remotely monitor their patients’ systems, these companies are doing amazing things. Many medical offices and hospitals are extremely crowded due to COVID-19.

User Testing 212

User Testing Healthcare Customer Experience Systems Review 212

Intercom, Inc.

JANUARY 21, 2020

“Social media apps reserve most of their interfaces to share personal video or images instead of text” On the other hand, social media apps – especially Snapchat (3.5%), TikTok (16.5%), and Instagram (20%) – reserve most of their interfaces to share personal video or images instead of text. Fitness: (Fitbit, Strava) 35.3%.

Research Software 291

Research Software User Testing Data Visualization Customer Experience 291

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

Software Review 98

Software Review Systems Review Technical Review User Testing 98

Alchemer Mobile

FEBRUARY 2, 2021

CREATE A PROMO VIDEO THAT CAPTURES THE ESSENCE OF YOUR APP IN A ONE-MINUTE PITCH. For many publishers, this means creating a promo video. App promo videos take your marketing to the next level by bringing your messaging to life. Our friends at Apptamin take the stress out of creating a great app preview video.

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

OCTOBER 20, 2024

Implementing a gamified onboarding process with Userpilot allowed them to introduce an interactive welcome screen featuring a video tutorial and guided walkthroughs. Users on the free plan can increase their video limit by inviting someone to their workspace to earn an additional 25 videos. The results? Source: Loom. #8.

Onboarding KPIs 102

Onboarding KPIs Customer Experience User Testing Customer Feedback 102

The Product Coalition

FEBRUARY 10, 2022

We are surrounded by them everywhere: We watch TV, search for funny videos on YouTube, and subscribe to services like Netflix and HBO Max. The number of solutions for publishing video content is growing, and so is the user population. Live streaming is the process of broadcasting audio and video content in real-time.

Feedback Software 178

Feedback Software User Testing Technical Review Data Visualization 178

Userpilot

JUNE 19, 2023

What factors should you consider when choosing a SaaS learning management system to support your customers and employees? TL;DR A SaaS learning management system (LMS) is a cloud-based solution for delivering educational experiences. They should also support mobile learning and integrate with other organizational systems, like HR.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Systems Review 98

Intercom, Inc.

APRIL 13, 2021

You can watch a video of that talk below, or read on to learn how we built our Elasticsearch cloud on AWS. It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. Architecture of the system. Core part of Intercom.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Lenny Rachitsky

NOVEMBER 12, 2024

He’s an individual contributor (IC) PM who leverages AI tools and a suite of productivity systems to get more done with fewer resources (and management layers). Instead of spending valuable time after the meeting reviewing notes and drafting a summary, do the work in the meeting itself. “Fairness” isn’t coming.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Product Management University

APRIL 25, 2023

A resume can be created in many forms like documents, videos, web pages, etc., Because this headline is so different than the typical headline, “Experienced Product Marketing Leader,” the resume reviewer is more likely to pause and read your resume because it engages them. Is there any technology company that doesn’t want that?

Technical Review 244

Technical Review Research Software Systems Review Customer Experience 244

Intercom, Inc.

JUNE 9, 2021

With these challenges in mind – and after collecting tons of feedback and reviewing engagement scores from those initial groups of new hires – we had to take a pause to plan and iterate our experience. We’ve taken advantage of existing company videos and resources and turned them into a blended learning module. Support elements .

Feedback Software 253

Feedback Software Customer Experience Systems Review User Testing 253

The Product Guy

JANUARY 5, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 271

Analytic Tools Research Software CTO Coach Fractional CTO 271

Intercom, Inc.

FEBRUARY 20, 2018

All too often, onboarding is a finite project that’s owned by a single team (probably product or growth) and has a due date. Approaches consisting of demos, webinars, docs, videos, gifs and even short instructional UI copy all contributes to a great onboarding experience. This is absolutely the wrong way to treat your onboarding.

Customer Experience 223

Customer Experience Framework User Testing Systems Review 223

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights. For example, you can improve user experience with in-app guidance , enhance the customer support system, or release new features.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

APRIL 30, 2025

Its about building a repeatable system that drives discovery, boosts engagement, and keeps users coming back. Its a system to make your app discoverable, shareable, and credible without relying on blind luck or paid ads alone. Here’s how to build that system: 1. Your screenshots and preview video do the heavy lifting.

Feedback Software 66

Feedback Software Analytic Tools Data Visualization User Testing 66

Intercom, Inc.

JUNE 13, 2022

Satmetrix Systems, Inc., and Net Promoter System? Satmetrix Systems, Inc., This allows our customers down under to stay ahead of future regulations, as well as the possibility of reduced cost of access for consumers, due to lower Internet Service Provider (ISP) spending on international bandwidth. and Fred Reichheld.

Data Visualization 197

Data Visualization Product Research Reporting Tools Feedback Software 197

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. Unfortunately, the customization process often turns out to be highly sophisticated due to numerous steps.

Weak Development Team 187

Weak Development Team UX User Testing Technical Review 187

Product Talk

JUNE 19, 2024

Tweet This So I want to take some time to review why we do discovery. As we previously reviewed, interviewing helps us build empathy for the people who might use our products or services. Quality Streaming: Users need a reliable streaming service with high-quality video and audio, and minimal buffering or interruptions.

Generative AI 331

Generative AI Product Research Feedback Software Analytic Tools 331

Alchemer Mobile

NOVEMBER 10, 2022

It provides the speed and efficiency mobile apps require for constantly changing products while maintaining the security and integrity of existing systems. Watch the full video here. Ratings and reviews: One of the few places customers give feedback is in the app stores in the form of ratings and reviews. Kin + Carta.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

BrainMates

SEPTEMBER 7, 2021

Whether observing people using a technology or system in the workplace, at home, or out in public, it can provide insights not available in quantitative data. We listened and diligently documented how they created and captured series and episodic metadata, and how it flowed through the ecosystem. Put simply, metadata matters.

Research Software 98

Research Software Product Research User Testing Systems Review 98

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 268

Analytic Tools Research Software CTO Coach Development 268

Intercom, Inc.

DECEMBER 17, 2018

The research process for even small purchases can be long and difficult: there are reviews to read, content to consume, docs to check, and questions to be asked. Or if they were on your pricing page and about to purchase your software, a video about getting set up might be the natural next step.

Research Software 217

Research Software Reporting Tools User Testing Feedback Software 217

The Product Guy

FEBRUARY 18, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 240

Analytic Tools Research Software CTO Coach Fractional CTO 240

UX Planet

JANUARY 18, 2024

30-Second AI Solutions From idea-to-script-to-publish with an AI video creation copilot It’s the weekend, and I’m feeling lazy. It integrates with InVideo to fully script and generate AI videos with voiceover narration. The video was longer than making it! You can generate 10 mins of AI video a week, so roughly 4 short vids.

ChatGPT 98

ChatGPT Feedback Software Customer Experience Customer Feedback 98

Product Innovation Educators

OCTOBER 7, 2024

Best Practices in Prototyping for Product Managers Fall in love with the problem, not the solution Whenever possible, allow stakeholders to physically handle prototypes, as this often leads to different insights than just viewing images or videos.

User Testing 283

User Testing Feedback Software Customer Feedback Product Management 283

The Product Coalition

JANUARY 27, 2024

Sustainability Spans The Entire Lifecycle Whether you are already a champion of green computing or are just beginning to grasp its significance due to the evolving client and regulatory landscapes, understanding and actively reducing the carbon footprint of our software creations is not just important — it’s imperative.

Analytic Tools 158

Analytic Tools Research Software Reporting Tools Software Development 158

Product Talk

MAY 4, 2022

One of the biggest challenges they’re currently facing is keeping up with synthesis and maintaining the latest system of record for the problems, opportunities and other key learnings. This is mostly because we haven’t booked enough dedicated time in to review immediately after the sessions and have changed tooling around,” says Steve.

Research Software 285

Research Software Feedback Software Product Research Data Visualization 285

Userpilot

MARCH 30, 2025

Ask users to leave reviews on the app store to add social proof to your app. Asking current users to review your app to increase trust and encourage the algorithm to display your app to more users. comparison posts, product lists, reviews, etc.) Leverage video content. Sources: Headspace, Rakuten, and Hotellook.

Research Software 66

Research Software User Testing Customer Experience Customer Feedback 66

Userpilot

APRIL 30, 2024

In this article, we provide an in-depth review of the tool, before introducing a superior, more versatile alternative that enables you to create more intuitive user experiences. Cons of Salesforce in-app guidance builder The in-app guidance system is not without its disadvantages. But this tool isn’t without its drawbacks.

Analytic Tools 102

Analytic Tools Feedback Software Software Review Systems Review 102

UX Planet

JANUARY 22, 2025

Stripe, for instance, has turned complex payment systems into an elegant and approachable experience, making developers and businesses fall in love with itsbrand. Digital artifacts, such as explainer videos, interactive calculators and gamified content provide an additional layer of engagement that informs as well as entertains.

Reporting Tools 98

Reporting Tools Feedback Software Finance Branding 98