Mixpanel

DECEMBER 15, 2023

It’s no secret that the #1 reason why investments in product analytics fail is because the data is untrustworthy. In product analytics, event data, once transferred, cannot adapt to changes or deletions in the original source. If you tag your profile with a certain label, you can use that to filter or segment even past events.

Data Visualization 59

Data Visualization Analytic Tools Customer Feedback Events 59

Intercom, Inc.

MARCH 16, 2021

With the right strategy and proactive support tools – think Outbound Messages , Product Tours , Mobile Carousels , and Banners – you can alert customers to known issues, like delivery delays, bugs in your product, and website downtime. There’s nothing more exciting than when a new customer signs up for your product or service.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Amplitude

AUGUST 3, 2020

Implementing great product analytics requires product and engineering teams to work together. They align on target product outcomes, define an event taxonomy to measure those outcomes, and instrument tracking code. It’s a consistent responsibility that grows in scope the more you iterate on your product.

Analytic Tools 72

Analytic Tools Customer Experience Events Engineering 72

The Product Coalition

JUNE 28, 2020

So what does this mean for Product teams, and specifically product leadership? With the majority of our product & engineering teams furloughed and operating with a skeleton caretaker team only, here’s my top 10 learnings from recent experience of this crisis: A crisis calls for pragmatism and being truly agile.

Leadership 78

Leadership Travel Customer Experience CTO 78

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Userpilot

SEPTEMBER 30, 2022

You can then use this data to prioritize product improvements. Offer contextual help with tooltips , modals , and checklists that guide users on how to achieve value with your product. Implement loyalty programs, such as referral or mission-based programs, to build stronger customer relationships. Multichannel vs. omnichannel.

Customer Experience 93

Customer Experience User Testing Data Visualization Feedback Software 93

Intercom, Inc.

JUNE 4, 2019

Product managers have the onus to be deeply attentive listeners. We’ve got to keep a pulse on a diverse set of inputs, filtering signals amidst the noise, to build strategic direction and seemingly mid-flight, make calculated tradeoffs for the product roadmap. Your product.

Roadmap 187

Roadmap Data Visualization Marketing User Testing 187

The Product Coalition

MARCH 16, 2021

User stories are an important part of product development, which means they’re something that any product manager worth their salt needs to master! Here’s everything you need to know about agile user stories for product managers. This is key for user-focused product development. What Are User Stories?

User Testing 114

User Testing Agile Customer Experience Certifications 114

Userpilot

SEPTEMBER 15, 2022

Customer happiness dictates user loyalty based on how happy they are with your team or product. Implement a customer loyalty program to reward loyal users for advocating for your product. Remove friction with UI feedback using error messages or hotspots to set the right expectation from your product. Nicereply’s CSAT survey.

Feedback Software 85

Feedback Software Analytic Tools Customer Feedback User Testing 85

Intercom, Inc.

OCTOBER 1, 2020

On this episode of Intercom on Product myself and Paul Adams, our SVP of Product, take a look at roadmapping. Once you start talking to customers and they start buying your product on the basis of what’s coming around the corner, you’re starting to lose a lot of agility. Des: Welcome to the 12th episode of Intercom on Product.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

The Product Coalition

SEPTEMBER 23, 2020

It is a process of adapting your product (i.e. While the Canadian website seems to have a clearer layout and displays the messages about the brand’s value and mission, the Japanese version of the site seems over packed with information and images. Translation is simply translating the copy from one language to another. Simple as that.

User Testing 109

User Testing Research Software Customer Experience Product Research 109

Userpilot

JULY 8, 2022

If you are wondering what Feature-Driven Development (FDD) is and how it can improve your product management processes, you are in the right place! In FDD, the end-user is more directly involved in the process while in Scrum the Product Owner acts as the voice of the customer. If that sounds interesting, keep on reading!

Feedback Software 98

Feedback Software Analytic Tools User Testing Customer Feedback 98

Intercom, Inc.

JULY 1, 2020

With the right approach and proactive support tools – think Outbound Messages , Product Tours , and Mobile Carousels – you can provide every customer with the fast, personal help they need at the exact moment they need it. At Intercom, our Support Ops and Product Education teams work hand-in-hand to deliver proactive support to our customers.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Userpilot

JUNE 24, 2022

In this article, we examine product retention strategies that work and third-party tools you can use to drive retention. Product retention means getting your current customers to return to your product for additional purchases, sessions, or engagement. Mid-stage retention targets customers that are already using your product.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Intercom, Inc.

JUNE 19, 2018

Forward thinking companies are starting to make service a part of their product, with messaging at the core. Enjoy’s blue-vested experts not only hand-deliver speakers from Sonos and digital watches from Tag Heuer, but also teach customers how to use the products, spending up to an hour to provide a tutorial.

Reporting Tools 216

Reporting Tools Research Software User Testing Customer Experience 216

Mixpanel

MARCH 15, 2021

Product analytics tools help teams understand mission-critical metrics so they can transform data into actionable insights that improve the user experience. . But before you can use a product analytics tool with your own data, you need to send the data to it. For many—especially burgeoning startups—this can be a nonstarter.

Data Visualization 52

Data Visualization Analytic Tools Software Review Weak Development Team 52

Userpilot

JUNE 29, 2022

Did you know that product storytelling increases the chances of your product being remembered by 2200% ? Customers are more likely to remember your product if you tell them a compelling story. But as a product manager , creating a story that will capture a customer’s attention might not be in your wheelhouse.

Feedback Software 98

Feedback Software User Friction User Testing Customer Experience 98

Gainsight

OCTOBER 25, 2023

Your customers expect not only quick and efficient support but also educational resources that empower them to make the most out of your products and services. While you should never obsess over quality, you still want it to be good, especially regarding the user interface and the current state of your product.

Analytic Tools 52

Analytic Tools Feedback Software Customer Experience Customer Feedback 52

The Product Guy

OCTOBER 2, 2016

Guest Post by: Sean Echevarria (Mentee, Session 3, The Product Mentor) [Paired with Mentor, Dustin Levy]. I joined a growing user experience agency called Motivate Design, without having any real knowledge about UX and its function within product strategy. And I caught what some might say was the product bug!

User Testing 147

User Testing Product Research Product Management Product Manager 147

Modus Create

FEBRUARY 18, 2020

Even browser extensions can introduce unexpected content to our products. Think of Feature Policies as a contract between the web product owners and their users that governs the use of browser features or lack thereof. Unlike CSP, Feature Policies cannot be specified as meta tags to prevent conflicts when resolving policies.

UX 72

UX Document Government Customer Experience 72

Userpilot

SEPTEMBER 12, 2022

Segment your users to offer a personalized product experience. Interact with your customers outside of your product with social monitoring. Customer delight is not one growth metric you can track using a product analytics tool. Another great way to delight customers is with a personalized product experience.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

The Product Coalition

SEPTEMBER 20, 2018

You’ve been trying for a while to shift your career into Product Management but seeing yourself going nowhere? This story is solely for people who are passionate about thinking and building products. Nevertheless, I was firm in my mission to become a PM. You should always clear the air and stick to your mission.

Strategy 61

Strategy Product Management Product Manager Management 61

Gainsight

DECEMBER 16, 2022

Note that in order to efficiently leverage this information, you’ll need the right technology (ideally, customer management software) and behavioral data (ideally, telemetry about how your customers are using the product). To answer these questions, you’ll need to tag/identify the key people at your customer and establish SLAs for engagement.

Data Visualization 59

Data Visualization Customer Experience Weak Development Team Framework 59

The Product Guy

NOVEMBER 9, 2017

Guest Post by: Alex Hsu (Mentee, Session 4, The Product Mentor) [Paired with Mentor, Addi Regev]. A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Without a clear roadmap and strategy, a Product Manager won’t be able to make impactful decisions.

Framework 138

Framework Agile User Testing Research Software 138

Userpilot

SEPTEMBER 29, 2022

Track product usage and in-app customer behavior to glean valuable insights. Communicate product changes in a proactive manner. Engage customers with in-product messaging. Embrace video storytelling and embed it into your product experiences. Use social proof in your marketing materials. What is customer engagement?

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Usersnap

MAY 17, 2023

Website annotation tools can enhance collaboration and communication among online communities and provide valuable insights and suggestions for web developers, product managers and content creators. Filestage (FREE Trial) Filestage boosts productivity by facilitating the review and approval of digital content, including website designs.

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

Userpilot

JULY 14, 2021

Userpilot is the best choice for mid-market companies – offering the best value-for-money starting at $249 with unlimited feature usage, completely interactive product walkthroughs, NPS, microsurveys, resource center and user analytics. Intercom offers literally just the simplest linear product tour + emails. But right now?

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

APRIL 8, 2021

Andy Shamah, Head of Product at Userpilot. UX debt affects high-growth SaaS companies in industries where time-to-market is mission-critical and bootstrapped startups without a design team most. Andy Shamah, Head of Product at Userpiot. UX debt occurs as a result of e.g. skipping user testing or ignoring the style guides.

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Melissa Perri

MAY 13, 2016

We were working with Kodak to come up with a completely new product that would appeal to our age group, the early 20s. We spent time talking with their team to understand their mission, their technologies, and their business. I left that last day energized and waiting for a new product to come out. Then months passed.

Research Software 120

Research Software Reporting Tools Feedback Software User Testing 120

Userpilot

JULY 29, 2021

It can be quite confusing if you don’t know what tactics will improve customer engagement in your product. P ersonalized customer engagement leads to a domino effect on product metrics like: User sentiment (Net Promoter Score NPS ). As they progress, they interact with your product and brand across different digital channels.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Indicative

JUNE 18, 2018

That’s the mission of WearWorks, to use haptic communication — nonverbal cues through touch — to help blind and visually impaired people lead more independent lives. Co-Founder and CEO Keith Kirkland demoed the company’s first product, a wearable device called Wayband. What if you could navigate the world through touch? Sana Health.

Analytic Tools 53

Analytic Tools Data Visualization Customer Experience Healthcare 53

Userpilot

DECEMBER 6, 2022

Figuring out how to get users to part with their hard-earned cash and actually pay for your product is a big challenge. It could be product trial onboarding that helps you figure out how to solve it. A product trial is an aspect of a product-led growth strategy: using the product itself to attract and convert new customers.

Feedback Software 98

Feedback Software Analytic Tools Customer Feedback Customer Experience 98

Userzoom

MARCH 27, 2018

We at UserZoom are also on a mission to make it easier for enterprises that want to conduct accessibility research with real people with disabilities to do so. Two-Person Team: We found that having a two-person team helps increase efficiency and productivity. W3C also has easy checks to review your website for accessibility.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

The Product Guy

DECEMBER 4, 2017

Guest Post by: Marc San Luis (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Dave Skrobela]. That deadline is simple: you must release a working product before back-to-school begins. It was to create a new online education platform and then transition the newest versions of digital product offerings into that platform.

Roadmap 100

Roadmap Feedback Software Reporting Tools Seminar 100

Intercom, Inc.

DECEMBER 21, 2021

Paul Adams , SVP of Product at Intercom. Productboard founder and CEO Hubert Palan on mastering product strategy. Far too many businesses rely on early-on hunches to inform their product strategies. Intercom on Product: Keeping the momentum going as you scale. Farhan Virji , Vice President of Customer Happiness at Later.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

The Product Guy

JANUARY 11, 2018

Guest Post by: Jen Hau (Mentee, Session 5, The Product Mentor) [Paired with Mentor, Ladislav Bartos]. Product managers tend to be maximizers – always looking for the best possible choices and outcomes for their product. Setting Yourself Up For Success. You’ll be pretty useless for at least 3 months.”

Customer Experience 109

Customer Experience Data Visualization Startups Reporting Tools 109

UX Studio: Product Management

SEPTEMBER 25, 2017

After our team at UX Studio started using product management tools, the time spent on communication surprisingly decreased. As a product manager, you know the drill. We created a list of all the essential platforms a product manager would need , so anyone can revolutionize their team workflow. Product Management Tools.

Data Visualization 111

Data Visualization Feedback Software Reporting Tools Analytic Tools 111