Userpilot

OCTOBER 24, 2023

There are multiple ways to identify dormant users: Monitoring product usage, tagging core features, or tracking critical events to measure product usage metrics and see what users are disengaging. Like sending a webinar invitation where users can learn how to use a new feature. Performing funnel analysis with Userpilot.

Customer Experience 78

Customer Experience User Testing Customer Feedback Onboarding KPIs 78

Userpilot

FEBRUARY 25, 2024

Tag and name key funnel events to track interactions like page visits, enabling funnel analysis for optimization and conversion improvement. Those who show interest through actions like signing up for webinars or trials. By tagging and naming each event, you systematically track interactions across the customer journey.

Data Visualization 91

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 91

Intercom, Inc.

MAY 6, 2020

Register for our May 13th webinar. Custom data attributes and conversation tags have also been improved to give your teams more insights as they chat with customers. Join our May 13th webinar to get more tips on how these new features work together. Want to see them in action? The post Built for you: Resolution Bot, API 2.0,

Data Visualization 129

Data Visualization Analytic Tools Customer Feedback Feedback Software 129

Userpilot

OCTOBER 10, 2022

To improve adoption, use walkthroughs to improve feature discovery , send in-app feature announcements , arrange webinars to guide customers, use secondary onboarding to unlock advanced features, and collect user feedback and act on it. Organize webinars to explain the new features to existing users. Secondary onboarding webinar.

Onboarding KPIs 75

Onboarding KPIs Feedback Software Analytic Tools Research Software 75

Userpilot

FEBRUARY 14, 2024

This includes customer behavior, in-app user engagement , and feedback data from Userpilot analytics and in-app surveys : flows, checklists , NPS , forms, feature tags, and button-tracked events (and associated data). Thanks to Userpilot’s feature tags, they can monitor every click , hover, and text input.

Analytic Tools 84

Analytic Tools Feedback Software Data Visualization Customer Experience 84

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Run webinars to educate customers on new features or updates. However, let’s understand when it’s best to use a webinar instead. You can separate the response tag answers into groups.

Feedback Software 102

Feedback Software Customer Feedback Customer Experience User Testing 102

Userpilot

MARCH 21, 2024

Analyzing customer behavior with feature tags and event tracking to identify and address friction points. For example, you can start hosting webinars if your target audience is into learning more about their JTBDs. Userpilot ’s webinars designed to acquire and engage customers. Userpilot ’s product analytics.

User Testing 94

User Testing Analytic Tools Research Software Feedback Software 94

Userpilot

NOVEMBER 16, 2022

Create webinars to help customers master their skills. Your adoption program can be webinars , tutorials, or help articles created to help new customers make the most of your product. The common ones include heatmaps, feature tagging, and product usage analytics. Feature tagging in Userpilot. Userpilot webinar.

Feedback Software 88

Feedback Software Analytic Tools Customer Experience Customer Feedback 88

Userpilot

AUGUST 29, 2022

Launching NPS surveys and tag responses to identify which keywords are linked to promoters or detractors. You can try to—for example—grant access to a live webinar training after your customer signs up for a trial, just like we do on Userpilot: Offering webinar training right from the welcome sequence.

Feedback Software 89

Feedback Software Research Software User Testing Customer Feedback 89

Userpilot

APRIL 18, 2023

Provide product training via live webinars. Send NPS surveys periodically to measure customer loyalty and tag responses. Provide product training by hosting webinars Educating users about your product is a crucial customer success responsibility. Tagging NPS responses with Userpilot. Avoid churn with cancellation flows.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience User Testing 90

Userpilot

SEPTEMBER 12, 2022

customer support, knowledge base , product functionality, blogs, webinars, etc.). Use Userpilot Feature Tagging to monitor customer touch points inside the product (aka track product usage), and create tooltips to navigate users throughout the product to improve product adoption. How to tag any feature in Userpilot.

Analytic Tools 92

Analytic Tools Feedback Software User Testing Customer Experience 92

Userpilot

JUNE 22, 2023

Trigger new feature announcements and send webinar invitations to educate relevant user segments. Tagging important events and features for customer jobs to be done (JBTDs) helps you understand the value of the features to customers. Webinars offer a platform to show customers how to leverage features through use cases.

Data Visualization 81

Data Visualization Feedback Software Analytic Tools Customer Experience 81

Userpilot

APRIL 8, 2022

Both products allow you to edit the NPS questions , target different user segments and analyze the data; additionally, Userpilot allows response tagging for more detailed analytics and segmentation capabilities. A fast response time, and informative training webinar sessions. NPS response tagging in Userpilot. I’m a fan.”

Analytic Tools 91

Analytic Tools Data Visualization Software Review Customer Experience 91

Userpilot

DECEMBER 21, 2022

It features advanced segmentation , feature tagging, custom events, product experimentation, in-app messaging , and customer feedback tools. Feature tagging: Tag any UI element and track how different segments of users engage with parts of your product. Create user segments in Userpilot.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Research Software 84

Userpilot

FEBRUARY 26, 2023

You can do this using feature tagging and heatmaps to tag and observe customer interactions with different UI elements. Feature tagging also reveals areas where users’ activities tail off significantly. Userpilot heatmap and feature tagging. One way to educate customers is through webinars or an academy.

Feedback Software 85

Feedback Software Analytic Tools Customer Experience Customer Feedback 85

Userpilot

APRIL 22, 2024

Learn about secondary onboarding on this free webinar. This can involve engaging existing users with educational content such as webinars, slideouts, or tutorials and triggering them when relevant. Inviting users to register for a webinar with Userpilot. an engagement loop ).

Analytic Tools 72

Analytic Tools Feedback Software Research Software Customer Experience 72

Userpilot

JANUARY 12, 2023

Use feature tags, Heatmaps, and NPS. Three ways to do it: Feature tagging. Tag different UI elements to see how users interact with them. Building feature tags with Userpilot. You can couple feature tagging with heatmaps to learn about customer behavior toward a specific feature. Increase customer retention rate.

Feedback Software 93

Feedback Software Analytic Tools Customer Experience Customer Feedback 93

Userpilot

JANUARY 31, 2023

You can detect at-risk customers by tracking in-app feature usage , sending NPS surveys with follow-up questions, using NPS response tagging, going through customer support tickets, doing social listening, and monitoring reviews across different platforms. Tag feature usage. NPS follow-up question.

Customer Feedback 93

Customer Feedback Feedback Software Customer Experience User Testing 93

Userpilot

FEBRUARY 26, 2023

Its analytics functionality includes advanced segmentation , feature tagging, creating and tracking custom events , product experimentation with A/B tests, sending in-app messages , and analyzing user sentiment. Feature tagging: It allows you to track how different user segments engage with different parts of your product.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Software Review 88

Userpilot

AUGUST 18, 2022

Build a fully-loaded resource center with video tutorials , webinars, and help articles. Amplify status seekers by inviting them to appear on podcasts and webinars or have them speak at live events. Offer opportunities to share their knowledge in podcasts, webinars, videos, or at events. The Hierarchy of Advocate Needs.

User Testing 91

User Testing Customer Experience Customer Feedback Feedback Software 91

Userpilot

JUNE 5, 2023

Some ways to do this include: Track customer interactions with feature tags How do customers engage with your product? Feature tagging helps you observe patterns in customers’ interaction with your product. Feature tagging and interaction analysis with Userpilot. Tag NPS responses to find common user challenges.

Analytic Tools 69

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 69

Userpilot

JULY 18, 2022

Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Your resource center should include multiple resources such as video tutorials , webinar recordings , knowledge base articles, etc. Tag features and track user engagement with Userpilot.

Feedback Software 79

Feedback Software Analytic Tools Research Software User Testing 79

Gainsight

JULY 26, 2023

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as 1:many webinars or feature release notifications.

Customer Experience 52

Customer Experience Webinar Events Strategy 52

Gainsight

AUGUST 24, 2020

At a recent Gainsight PX customer webinar, two of our experts explained three key tech-touch strategies for customer onboarding, which we’ll cover below. As the chart above shows, having an administrator or engineer install PX tags and identify calls is the prerequisite to helping users quickly unlock the product’s value.

Onboarding KPIs 105

Onboarding KPIs Technical Review Data Visualization Feedback Software 105

Intercom, Inc.

JUNE 12, 2018

Send low value leads an invite to your next webinar or a discount to get started and close the conversation. This is in addition to our other follow-up actions including, assignment, sending leads to Salesforce and tagging. How can you use this feature? We’ve learned many lessons from years of making tough product decisions.

User Testing 174

User Testing Customer Experience Inbound B2C 174

Intercom, Inc.

JULY 1, 2020

You’ll have an abundance of eye-opening insights to share that will help proactively improve your product, customer onboarding, webinars, customer success training, and any other customer-facing materials. Tag customer conversations to identify known customer pain points and feature requests. Product engagement metrics.

User Friction 239

User Friction Outbound Customer Experience Onboarding KPIs 239

Userpilot

JUNE 23, 2022

Such as inviting new customers to a live webinar to learn a new feature, or prompting the user to contact a support agent to unlock a specific integration. For example: Pair in-app prompts with webinars. You can simply host a webinar to teach users how to use it, and then invite them through in-app experiences.

Feedback Software 52

Feedback Software User Testing Customer Experience Customer Feedback 52

Userpilot

FEBRUARY 18, 2021

No, personalization is not about throwing in the {{first name}} tag in the confirmation email and welcome screen. This hits the nail right on the head: most companies see personalization as simply calling the user by their first name (often wrongly, using {{name tags}} – see below:). Source: hyperise.

Analytic Tools 95

Analytic Tools Software Review Data Visualization Customer Experience 95

Gainsight

FEBRUARY 26, 2024

For example, are they new to your product and still need to implement product tags or integrations to complete setup? User journeys can include granular mapping to key features, re-engagement if users go dark in your product, and outreach such as one-to-many webinars or feature release notifications.

Customer Experience 52

Customer Experience Feedback Software User Testing Customer Feedback 52

Userpilot

SEPTEMBER 30, 2022

Also, offer in-person training and webinars to connect with customers on a human level. Offer in-person training and support with webinars. For example, you can run NPS surveys and then tag responses to make sense of the data instantly. Tag qualitative NPS responses and identify recurring patterns. Conclusion.

Customer Experience 78

Customer Experience User Testing Data Visualization Feedback Software 78

Nulab

FEBRUARY 10, 2020

Optimizing your website for SEO purposes includes: Adding or editing content using proper HTML tags to increase its relevance for certain keywords and reduce or eliminate the barriers for search engines’ indexing activities. Webinars & courses. Getting backlinks, i.e. the inbound links that lead to your site from other sources.

Data Visualization 102

Data Visualization Startups Analytic Tools Reporting Tools 102

Userpilot

JULY 7, 2022

With in-app support, users can browse through product guides, your product’s knowledge base , and webinars, and have access to video tutorials and support agents without leaving the product: Userpilot’s self-serve support hub. Userpilot’s NPS tags. What’s better, you can use these tags to segment users based on their NPS answers.

Research Software 89

Research Software Feedback Software Customer Experience User Testing 89

Intercom, Inc.

FEBRUARY 10, 2021

Register for our Built for you webinar today, February 10, at 6pm GMT. Streamline workflows with tag management. Tags in Series are helpful for identifying where customers are in the user journey and what actions they have, or haven’t, taken up to that point. Want to see these features in action?

Data Visualization 104

Data Visualization Feedback Software Analytic Tools User Testing 104

Userpilot

JANUARY 17, 2022

Some key features to look for in an NPS survey tool include: create NPS surveys in-app, creating customer segments, customizing NPS surveys, collecting unlimited responses, analyzing customer feedback, tag/flag responses by common themes. Jump straight into the action and watch our recorded webinar about how to use NPS effectively.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization Software Review 92

Userpilot

JUNE 29, 2023

Define lists for new leads who come from a particular webinar. To ensure a bi-directional setup, toggle ON all data you want Userpilot to send to HubSpot, such as Flows, Button Tracked events, Forms, Checklists, Feature Tags, and NPS. GoToWebinar is a webinar and virtual conference platform that allows two-integration with HubSpot.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization Customer Experience 52

Userpilot

FEBRUARY 21, 2023

Invite your user base to a webinar where they can learn to use complex features. Offer additional guidance and education with webinars Some products are more complex and have a steep learning curve. And to do so, make sure to promote them inside your app so users can sign-up: Use modals to promote your webinars inside your app.

Analytic Tools 76

Analytic Tools Feedback Software Research Software Data Visualization 76

Centercode

OCTOBER 1, 2019

It’s a simple trick, but using dynamic tags to include their first name or company in the survey invitation is a subtle but effective attention-grabber. For example, sign up for our survey-crafting webinar and learn scary good tricks for increased tester engagement. Register Now for the Survey Tricks Webinar.

Product Research 61

Product Research Marketing User Testing Webinar 61