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The ultimate customer support tech stack for 2022

Intercom, Inc.

But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Download The Ultimate Modern Support Tech Stack guide. Is your tech stack ready?

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How Automatic Speech Recognition Drives Future Voice Technology

The Product Coalition

Thanks to the ongoing development of Automatic Speech Recognition technology, we are rapidly approaching the potential future scenario. As is often the case with technology, our question is “what’s next?” ASR (Automatic Speech Recognition) is the technology that facilitates this change. The answer is the human voice.

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Mixpanel Cohorts: An In-Depth Review [+ Alternative]

Userpilot

Mixpanel is one of the most intuitive analytics tools but it can still be overwhelming for non-tech users. Like ‘sent 5 video messages this Monday’ What is the difference between segment and cohort in Mixpanel? In general, Mixpanel has a steep learning curve and may not be suitable for non-tech teams.

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Creating excellent customer experiences with the right e-commerce tech stack

Intercom, Inc.

This is where having the right tech stack comes into play. However, with the right tech stack, your team can handle even complex payment problems with ease. Support is really being supercharged by integrated tech stacks right now, but the entire customer journey stands to benefit 24/7 too. Pain points made powerful.

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Stop Technical Debt From Slowing Your Product Down By Asa Schachar

Mind the Product

What exactly is technical debt? In this ProductTank San Francisco talk, Asa Schachar, Engineering Manager at Optimizely , explains exactly what technical debt is and how to stop it from slowing down the product development process. Watch the video to see his talk in full. How to deal with technical debt.

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12 Best Customer Experience Videos to Learn From

Userpilot

The internet is flooded with customer experience videos you can watch and, maybe, learn something new or useful for your job. The problem is, the average video content tends to be mediocre and lacking in insightful information. The best videos about customer service include: Valuetainment stories about great customer service.

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Creating a Value Based Resume – Stop TELLING and Start SELLING

Product Management University

Here we are in the early part of 2023 and so many of my talented friends, former colleagues and customers have fallen victim to the mass layoffs in high tech. A resume can be created in many forms like documents, videos, web pages, etc., Is there any technology company that doesn’t want that? I wish I had a magic wand.