The Product Coalition

JANUARY 16, 2024

Golden rules for roadmap management. Understanding Roadmap Drift Roadmap drift is simple — it’s the consequence of neglect. Everyone has a plan until they get punched in the mouth” — Mike Tyson I’ve wrestled with weak roadmaps — even some downright disasters. It’s not that I didn’t understand the importance of a clear, solid start.

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UX Planet

FEBRUARY 13, 2024

I was used to creating the entire experience of a product, with complex and detailed features. The prioritization of efficiency leaves little room for exploration and experimentation. Fortunately, Agile states that we should prioritize interactions between people over processes. In 2011 I was a UX Designer in a design studio.

Agile 89

Agile Weak Development Team Product Research User Testing 89

The Product Coalition

JANUARY 16, 2022

This sounds simple, but in my experience, if you don’t communicate what topics you won’t cover, your review can often be hijacked by tangential topics or discussion which will result in an efficient use of everybody’s time. Photo by NeONBRAND on Unsplash Sharing a few helpful tactics that help me be a more efficient PM! to get alignment.

Product Management 162

Product Management Product Manager Document Leadership 162

The Product Coalition

APRIL 19, 2022

Here are some simple suggestions by ecommerce website designers in Delhi for improving your e-commerce customer experience (CE), content, and website design: Ask For Customer Feedback Although it’s natural to believe we know exactly what our customers want and how they work, we must acknowledge that we don’t. and vice versa!

User Testing 157

User Testing Product Research Customer Feedback Customer Experience 157

Intercom, Inc.

AUGUST 12, 2020

Today we’re announcing Intercom’s biggest ever launch, with more than 20 new features built to ensure you can provide prompt, personal support without sacrificing power or efficiency. These new features come in the midst of an epic revolution in the way business is being conducted. Sophisticated reporting for valuable insights.

Data Visualization 249

Data Visualization Reporting Tools Customer Experience Customer Feedback 249

Intercom, Inc.

DECEMBER 6, 2022

We also work on improving channel capabilities so customers and their users have all the necessary features and tools to resolve queries at their fingertips. We also work on improving channel capabilities so customers and their users have all the necessary features and tools to resolve queries at their fingertips. A simple example?

Artificial Inteligence 129

Artificial Inteligence Feedback Software Data Visualization Customer Experience 129

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. It empowers you to identify features that drive the highest ROIs and those that need improvement or sunsetting. This article aims to simplify feature analysis. We cover: Types of product features. Usability features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Intercom, Inc.

JUNE 9, 2022

You’ll hear from Product Designer Charlotte Sferruzza about the importance of following design fundamentals and how it leaves space for Innovation and Engineering Manager Martha Moniz on building better solutions by keeping it simple. The key is knowing where to follow best practices and where to innovate. Looking for a little more?

Feedback Software 138

Feedback Software Research Software User Testing Customer Experience 138

Userpilot

NOVEMBER 8, 2023

Remember to gather product data around how different sets of behavioral personas tend to use different features. Behavioral personas make creating bespoke, personalized onboarding throughout the product lifecycle simple. Understanding how behavioral personas work can be a game changer for product managers. Ready to get into it?

Data Visualization 105

Data Visualization Analytic Tools Research Software Customer Experience 105

Mind the Product

MAY 21, 2019

But the lessons the team needs to learn are: how to make good decisions, how to make trade-offs, how to prioritize, and when to take on debt. Prioritization decisions were made without the team’s knowledge or involvement. It goes something like this: The organization is growing and the leader wants to create some scale.

Research Software 180

Research Software CTO Coach User Testing Product Research 180

The Secret PM Handbook

SEPTEMBER 16, 2016

What the product does (its key features). Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. Of course they are used throughout our domain – a user story is a very simple template, a Jira issue is created using a template. They are not used enough.

Product Management 275

Product Management Product Manager Product Research User Testing 275

Userpilot

MARCH 23, 2022

One interesting theory that demonstrates why offboarding is so important is the ‘peak-end rule’ This indicates people tend to judge experiences based on how they feel during the ‘peak’ (the climax or most engaging moment) and at the end. But dealing with customer churn is part and parcel of the SaaS world.

Feedback Software 98

Feedback Software Customer Experience Research Software Customer Feedback 98

UserVoice

JULY 28, 2017

Is your to-do list looking more daunting than doable lately? It happens to the best of us sometimes. Fortunately, there’s several easy ways you can tame your to-do list and improve your productivity–and in turn, your product. Here’s 3 steps you can take to start tackling your to-do list: Step 1: Get Organized With the Right Tool(s).

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. Then, it’s relatively simple to create an onboarding process that meets their needs and drives adoption. That starts with understanding how new users learn about your product.

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

CardBoard

SEPTEMBER 19, 2023

There’s no set timeframe, and work is continuously assessed and prioritized. You might have seen this TikTok video where a family uses Kanban to turn their fridge from chaos to order. It’s not just a fun video, it’s Kanban in action. And it’s not just for cleaning fridges. Scrum is a specific way to do Agile.

Agile 52

Agile Feedback Software User Testing Systems Review 52

UX Studio: Product Management

SEPTEMBER 29, 2023

After iteration rounds features are handed over to developers. In this setup I described above, designers and researchers are the first to know about feature requests or user struggles. In this setup I described above, designers and researchers are the first to know about feature requests or user struggles.

Product Research 56

Product Research Research Software User Testing Analytic Tools 56

Agile Velocity

AUGUST 29, 2023

Instead of prioritizing by unfounded estimates, it’s time to review backlogs on a regular basis and have conversations about value and what can be delivered in shorter timeframes. We see this often in companies where leaders have a hard time prioritizing the backlog for their company, their department, or even just their teams.

Leadership 67

Leadership Customer Experience ChatGPT Technical Review 67

Userpilot

OCTOBER 27, 2022

Iterative testing involves running repeated experiments on your product features to evaluate their effectiveness and identify improvement opportunities. Once you start developing a feature, you should also test it regularly. Finally, test again to check how effective the new feature is. Ready to jump in? Let's get to it!

User Testing 98

User Testing Product Research Feedback Software Testing 98

Intercom, Inc.

DECEMBER 8, 2020

Metrics inform your customer support experience and can reveal potential issues with internal performance or processes while highlighting new opportunities and features for your product. This is where metrics can be invaluable, giving clarity on performance, and circumventing potential issues. Help desk metrics vs. KPIs.

Onboarding KPIs 211

Onboarding KPIs Customer Feedback Data Visualization Customer Experience 211

Userpilot

JANUARY 18, 2023

Product-led companies also prioritize user experience above all else since revenue growth will be directly tied to customer success (to a greater extent than non-product-led companies). With so many product marketing strategies floating around the SaaS world, it can be hard to identify the right one. What does PLG stand for in marketing?

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Marketing 98

UserVoice

JULY 31, 2017

Saying no isn’t a bad thing—if we didn’t say no our products would never be released because they would include thousand of features and support every use case imaginable. “An An effective plan for product development includes prioritization as its most important facet,” says Cypd’s VP of Product Jason Burke.

Customer Experience 201

Customer Experience User Testing Weak Development Team Data Visualization 201

UserVoice

MARCH 7, 2017

One of our key findings from the survey is that product teams across the board say feedback from customer-facing teams like sales and support is highly influential when it comes time to prioritize their product roadmaps. Let’s take a look at which groups are the most influential and how to handle their input. Sales coming in at No.

Customer Feedback 200

Customer Feedback Data Visualization User Testing Reporting Tools 200

The Product Coalition

JANUARY 24, 2021

Business context Many product specs will need to explain the business and/or user behavioral case for building the feature being spec’d. Business context Many product specs will need to explain the business and/or user behavioral case for building the feature being spec’d. and should?—?the and should?—?the based on the variables above.

Onboarding KPIs 128

Onboarding KPIs User Testing Customer Experience Feedback Software 128

The Product Coalition

MARCH 23, 2022

While the use of the framework is evident at the execution stage, it is equally applicable during business prioritization to identify product-market fit, competitive differentiation, and strategic alignment. In the last few years, the advent of connected devices and the power of data have equally made Ecosystems incredibly more powerful.

Framework 119

Framework Reporting Tools Technical Review Systems Review 119

Amplitude

NOVEMBER 9, 2017

They have to be able to ruthlessly prioritize and make tough decisions with incomplete information. Next, your mental models process those events and inform the rules you’re going to use to make decisions—maybe you decide to build a new feature, modify an existing one, or change your positioning in the market.

Data Visualization 173

Data Visualization Customer Feedback Weak Development Team Analytic Tools 173

Intercom, Inc.

JULY 31, 2019

They send your leads the exact messages you want them to see based on rules you define. Use your chatbots to show website visitors a simple prompt – like “Let us know if you have any questions” – or even a welcome video to open up the door for conversation. By using chatbots. What is chatbot marketing? The chatbot on our website.

Marketing 177

Marketing User Testing Research Software Embedded Analytics 177

Mind the Product

OCTOBER 24, 2019

Here’s a straightforward framework for collaborative decision making that is founded in transparency and trust. Product Decisions. Product decisions are either tactical or strategic. Strategic decisions provide direction and focus for your product, guide product development action, and ensure alignment within your product ecosystem.

Weak Development Team 82

Weak Development Team Customer Experience Workshop User Testing 82

Userpilot

DECEMBER 23, 2023

The goal of primary onboarding is to activate users by showing them how to use key features, while secondary onboarding allows them to discover more advanced features and realize the full value of the product. Personalized onboarding experiences allow users to learn how to use relevant product features in less time.

Analytic Tools 104

Analytic Tools Feedback Software User Testing Customer Experience 104

Userpilot

MAY 3, 2023

There are many options out there on the market, but Userpilot is a powerful platform offering the perfect balance of features (analytics, in-app communication, and customer feedback) at an attractive price. What are you waiting for? Let’s get started! Product usage analytics is far more focused on internal measures (i.e.,

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software User Testing 93

The Product Coalition

JULY 6, 2022

The majority of such apps have undergone iterative and incremental development to enhance and improve their features. Lean relies on good product strategy A product development strategy is a set of processes, methods, and rules used to create new products in a timely fashion. But it is not the only game in town. Why does Lean matter?

Startups 124

Startups Feedback Software User Testing Product Research 124

nulab

JANUARY 15, 2020

These full-screen displays can feature charts, graphs, maps, lists, gauges, and more to help users quickly make sense of complex data. As a general rule of thumb, a dashboard should do the following: Show only the most important information. Dashboards feature charts and graphs. If not, it confuses or even bores.

Data Visualization 101

Data Visualization Dashboard Analytic Tools Reporting Tools 101

Userpilot

OCTOBER 30, 2022

Delivery: Prioritize speed and quality as you deliver on brand promises. Curious about customer experience improvement and how to get started for your brand? Look no further. In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. Let’s roll.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

The Product Guy

AUGUST 1, 2019

The resulting post deployment issues and incomplete setup of new features left the stakeholder conducting a walk through on the concept of the app but not actually able to demo the app to their audience. Guest Post by: Merziyah Poonawala (Mentee, Session 9, The Product Mentor) [Paired with Mentor, Joni Hoadley]. THE CHALLENGE. THE CAUSE.

Weak Development Team 149

Weak Development Team Software Review Technical Review Onboarding KPIs 149

Intercom, Inc.

OCTOBER 13, 2022

For the past year, our product and engineering teams have been building game-changing features that will help you manage inbound support volume, make your work faster and easier, provide a high-quality customer experience, and help your customers get the most out of your product. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userpilot

JANUARY 21, 2021

Drawing a clear line between a product owner vs. product manager can be tough, given their varying roles from company to company. Factors such as the adoption of Scrum, size of the company, the structure of departments, and others also come into play. In a hurry? Grab Our Bite-Sized Summary. a Product Owner.

User Testing 98

User Testing Customer Feedback Onboarding KPIs Product Management 98

Gainsight

JULY 6, 2021

By increasing the level of understanding of your customer, your company can focus and prioritize, thus accelerating growth. We’ve already shared why customer visibility is crucial to improving internal customer strategy and overall customer health. However, every move of automation comes with a warning. Creating Efficiency.

Artificial Inteligence 73

Artificial Inteligence Feedback Software Reporting Tools Data Visualization 73

PMLesson's Ace the PM Interview

AUGUST 1, 2020

At its most basic, a PRD is a simple written document that includes the following sections: Summary and Background: what is the problem and why does it matter? Why are those users important and their pain points important to prioritize? How are we approaching the problem? What is the right solution? What's in a PRD?

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Document Feedback Software Customer Feedback User Testing 98