Remove us data-governance
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Code for America’s Amanda Renteria on defining the citizen experience

Intercom, Inc.

Government services shouldn’t be renowned for their endless queues, confusing forms, and excessive bureaucracy. They should be simple, accessible, and easy to use for everyone. And finally, last year, she joined Code For America as their CEO to do exactly what she does best – to make government work for all. May of last year?

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From Looker to Mixpanel: How and why Mixpanel’s analytics team is making the transition

Mixpanel

Mixpanel is an analytics company, so I don’t have to tell you that we highly value using analytics to make better decisions and optimize the running of our business. The result is a burnt-out, demoralized team and a long queue of frustrated customers waiting for their seemingly simple data requests. Why is this so important to share?

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Managing infrastructure costs as your company grows

Intercom, Inc.

At Intercom, we use a strong set of foundational principles to guide and align our organization in times of rapid growth. Our cost program is no different – we lay out our intentions and expectations by setting clear principles that allow us to maximize our cost efficiency while growing and serving new customers at scale. No surprises.

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Biden’s Executive Order: A Ripple in the Ocean of Personal Data Concerns

The Product Coalition

It’s a glaring reminder of the unchecked reach of data brokers, entities I suspect are behind this unsolicited barrage. Source: whitehouse.gov This week, the Biden administration took a stab at this issue, issuing an executive order aimed at curtailing the sale of US military personnel data to foreign entities. But in reality?

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Understanding How Product Outcomes Connect to Revenue and Costs

Product Talk

We’ve seen a couple times now a little twist on this, which is what if that TV channel is public, like it’s owned by a government or it’s funded by a government? So again, there’s probably a lot of nuances, government to government and media outlet to media outlet.

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Navigating the unknown: How contact tracing app Rippl is using Intercom to guide New Zealand into the “new normal”

Intercom, Inc.

The PaperKite team, which is made up of approximately 30 UX researchers, UI designers, and developers, has partnered closely with the Ministry of Health and local government across New Zealand. I am particularly impressed by Rippl’s approach to information collection, which embodies the principle of data minimisation.”.

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Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom

Intercom, Inc.

At Intercom, the security and protection of our customers’ data is of the utmost importance. The Health Insurance Portability and Accountability Act (HIPAA) is a US statute that was introduced in 1996 to implement industry-wide standards for the safeguarding of PHI and ePHI. What is HIPAA?