The Product Coalition

AUGUST 6, 2023

We partner with top law firms to ensure product and customer success, and as Director of Product, I’m responsible for platform and data products. Keren: Begin with the market voices. Share conclusions from interviews with new customers, highlight emerging market trends, and recent moves by competitors.

Research Software 135

Research Software Reporting Tools Product Research User Testing 135

The Product Coalition

MAY 29, 2020

You might expect to see here the classical top list of B2B marketing trends and practices. Here we’re not talking about emerging marketing tech but rather about a more emotional and psychological approach to marketing that will help you attract new B2B customers. Marketing is the unity of data and feelings.

B2B 78

B2B Marketing Data Visualization User Testing 78

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience.

Analytic Tools 75

Analytic Tools Feedback Software Data Visualization Reporting Tools 75

Product Management University

MAY 2, 2017

How reliable is our “voice of the customer” when the only source is sales feedback? Sales feedback is important but it’s one data point only. The post Sales Feedback or Voice of the Customer? appeared first on Proficientz - Product Management Training for B2B. Company Job Title Email *.

User Testing 100

User Testing Customer Feedback B2B Naming 100

The Product Coalition

JULY 21, 2022

Advanced e-commerce technologies have promoted e-commerce experiences for customers. Most importantly, big data and machine learning have paved the way for robotics automation and various software applications. Besides, these e-commerce technologies have promoted the instant transfer of data and mobile devices. trillion in 2022.

Reporting Tools 147

Reporting Tools Artificial Inteligence Data Visualization Wireless 147

The Product Coalition

AUGUST 17, 2021

One day you’re meeting with customers, gathering insights about their problems. The next day you’re tweaking a Python script to pull out some quantitative data. She should be the voice of the customer towards product teams. Commercial teams were desperately asking for updates to share with customers.

Feedback Software 151

Feedback Software Analytic Tools Reporting Tools Research Software 151

Userpilot

APRIL 6, 2023

A powerful AI tool can be the perfect companion to your customer success platform. In this article, we will explore: How to leverage AI tools for customer success and retention. How can customer success managers address the challenges and concerns around AI when it comes to providing a better user experience?

Data Visualization 96

Data Visualization Analytic Tools Research Software Customer Experience 96

Userpilot

MARCH 8, 2022

In her classes, she teaches a structured and sustainable approach to continuous discovery that helps product teams infuse customer input into their daily product decisions. Women are still underrepresented in the Product Profession – with only 33.3% Melissa Perri – Speaker, consultant, and teacher in Product Management.

Technical Advisors 114

Technical Advisors Product Research Analytic Tools User Testing 114

Intercom, Inc.

JUNE 23, 2022

The process of purchasing software is increasingly complex – the choices for products and services are endless, and customers have a harder time parsing which companies to trust and which product will better cater to their needs. And working at G2, she has access to a lot of data about what people are looking for.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Mind the Product

JANUARY 14, 2019

Not surprisingly, when you’re looking for customer validation for B2B products, there simply aren’t as many datapoints to draw from in enterprise product management as there are for consumer products. Collect Customer Validation Early on. Or, how many customers are asking for Feature A versus Feature B. Competition.

Enterprise 124

Enterprise Customer Feedback Data Visualization User Testing 124

bpma ProductHub

JUNE 12, 2017

By Garmia Painuly – No matter what the product, our goal as product managers is to deliver value to customers. Erin shared how she used customer focus and analytics every step of the way to optimize the cloud product offering and marketing strategy. This was a bold step, and significantly impacted customer engagement.

Analytic Tools 199

Analytic Tools User Testing Customer Experience Feedback Software 199

Userpilot

AUGUST 20, 2022

“Customer love” is the last thing you think about in a B2B SaaS environment. But in the end, customers who love your brand are the ones who: Engage with your product. So how do you encourage customers to love your brand? Let’s see what it means to love your customers. Let’s see what it means to love your customers.

Feedback Software 92

Feedback Software Customer Experience Customer Feedback User Testing 92

Intercom, Inc.

JUNE 6, 2018

We see the demand for action clearly in our data: 1 in 7 conversations in the Intercom Messenger links out to forms, meeting scheduling services, surveys, video conferencing tools, articles and other similar resources. Instantly move from chat to discovery call or product demo with video, voice and screen share apps.

Product Research 179

Product Research Demo Data Visualization Customer Experience 179

Gainsight

MARCH 25, 2020

Companies, as well as their employees, are learning to adapt to the new normal of working from home, the economic fallout from the crisis, the business impact to their customers—the list goes on. My teammates and their families are going through the same issues, and our customers are feeling the financial impact of business uncertainties.

Analytic Tools 143

Analytic Tools Data Visualization Customer Experience Customer Feedback 143

Product Innovation Educators

JULY 17, 2023

When you have no absence of customer or user problems, if you’re reasonably intelligent, you can usually come up with the inventions and the necessary breakthrough new products. Lessons from the discoverer of Stage-Gate for product managers Today we are talking with a legend in product management. They had to invent all those things.

Telecommunications 95

Telecommunications Research Software Feedback Software User Testing 95

The Product Coalition

JUNE 17, 2020

when retail and in-person customer communication has transformed?—?is is the Digital Content and its influence over the customers. The creation and distribution of the content can generate an iconic digital experience, however, a poor one can be a huge obstacle performing an effective digital journey for your customers.

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

Userpilot

NOVEMBER 22, 2022

A user segment is a distinct group of customers with specific shared needs, characteristics, or actions. A user persona is a fictional character whose characteristics and goals mimic those of your ideal customer. Here is how to create customer segments: Use welcome screens to segment new users based on their jobs to be done.

User Testing 97

User Testing Research Software Customer Experience Feedback Software 97

Revulytics

OCTOBER 2, 2018

Toby Martin is VP, Development and Strategy at Extensis , a developer of software and services for creative professionals and B2B workgroups. We talked to Toby about his experience as a Revulytics Usage Intelligence customer. We had no data to support our intuitive sense of how they used our applications.

Data Visualization 71

Data Visualization Analytic Tools Research Software Development 71

Mind the Product

MARCH 7, 2018

Give Your Product a Voice. This approach is pretty common in B2B companies: in a world of high-touch sales cycles and complex products, getting hands-on with support requests and product problems used to be an important part of the product manager’s job description.

Data Visualization 93

Data Visualization Analytic Tools Feedback Software Product Research 93

BrainMates

SEPTEMBER 19, 2022

In the Workforce Solutions sector, they offer a variety of cloud-based workforce management solutions that keep HR and payroll data up-to-date and ensures more than 2400 Australian and New Zealand businesses recruit, develop and pay the right people, at the right time, every time. How is your product team set up at ReadyTech?

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Intercom, Inc.

AUGUST 13, 2019

Automated customer service isn’t a new concept. But much has changed, both in usability and customer perception. Voice recognition technology has improved, AI solutions can interpret customer feedback, and chatbots have started to answer the questions they receive, not just pass them off to a human.

Data Visualization 279

Data Visualization Customer Experience User Testing Customer Feedback 279

Userpilot

AUGUST 23, 2022

In today’s B2B technology world, the terms “customer success” and “customer support” are often used interchangeably. In this battle of customer success vs customer support, there are stark differences but there is also a common thread that binds them together. What is customer success?

Customer Experience 87

Customer Experience Feedback Software Customer Feedback User Testing 87

Userpilot

MAY 18, 2023

UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. The customer experience (CX) encompasses all customer interactions with every aspect of your company as they move through the user journey stages. What is customer experience?

Customer Experience 91

Customer Experience User Testing Analytic Tools Feedback Software 91

Userpilot

SEPTEMBER 29, 2022

Looking to try out new B2B customer engagement strategies to improve your product’s overall user experience and drive retention? In order to acquire, convert, retain customers – and turn them into raving fans – you need to engage them first. Both metrics work together to help you retain customers and keep them happy.

Feedback Software 52

Feedback Software B2B Customer Feedback User Testing 52

Userpilot

JUNE 17, 2022

How can product managers align with sales teams to build product roadmaps that deliver on customers’ needs? The answer is yes if feature requests from existing customers consume too many resources and stifle innovation. Current customers have no shortage of internal advocates: Customer success. Customer support.

B2B 52

B2B Data Visualization Roadmap Product Research 52

Mind the Product

NOVEMBER 28, 2019

He writes, he tweets, he regularly speaks at conferences, and with 31,000 Twitter followers (not to mention 26,000 followers to his Medium blog ), he’s a prolific and consistent voice in the study and development of the product management craft. With all these things to cover, there’s a lot of variety in John’s day-to-day work.

CTO Coach 123

CTO Coach Analytic Tools Fractional CTO Research Software 123

Userpilot

JULY 5, 2022

In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. Publishing a public roadmap enhances communication with your customers and shows you’re listening to them to make the product satisfy their needs. What is incremental innovation?

Feedback Software 97

Feedback Software Analytic Tools Research Software Product Research 97

Gainsight

FEBRUARY 9, 2023

And as you can tell by the chart, the runaway winners in the minds of most executives are: Expansion and Cross-sell: Want to reduce customer acquisition cost (CAC) ? Sell to your existing customer. Automating Customer Success (CS): Can’t add more Customer Success Managers ( CSMs)? B2B and B2C. The result?

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

Gainsight

APRIL 14, 2022

Though the pandemic isn’t exactly in the rearview mirror yet, we are beginning to understand the effect it’s had on B2B firms across the country — and around the world. One of the biggest paradigm shifts is an increased appreciation for the customer base. We can’t take our customers for granted — ever. Why NRR Matters.

Data Visualization 59

Data Visualization Customer Experience User Testing Analytic Tools 59

Userpilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options. What is a dunning email?

Analytic Tools 90

Analytic Tools Data Visualization Customer Experience User Testing 90

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. Why is customer research important? Before beginning with actual customer research, an audit is necessary.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Mixpanel

JUNE 23, 2020

At Asana , I lead the experience research team in asking questions to better understand the dynamics of modern work, empowering teams across the business with the data and tools they need to improve the product experience. Simply put, one of the most important jobs of an experience researcher is to ask questions.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

At Asana , I lead the experience research team in asking questions to better understand the dynamics of modern work, empowering teams across the business with the data and tools they need to improve the product experience. Simply put, one of the most important jobs of an experience researcher is to ask questions.

B2B 52

B2B User Testing Research Software Product Research 52

Bain Public

MARCH 30, 2021

By day he serves as a B2B product guy and leads the Product team for DueDil , a London-based RegTech startup. (Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product of Bain Public joins Jason Knight, creator, host, producer, editor and promoter of the One Knight in Product podcast. About Bain Public.

Data Visualization 52

Data Visualization Product Research Product Management Product Manager 52

Intercom, Inc.

DECEMBER 13, 2018

But as the college-dorm-room startup matures, there’s a fascinating twist to be found in the way it applies its new mission to Workplace, a B2B startup within the (former) startup. We want to change how companies are run by giving everyone a voice, by turning companies into communities. Short on time? Julien: Indeed.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Mind the Product

JANUARY 8, 2018

In other words, product management is not about making sure products ship on time – it’s about understanding the needs of the customer and defining the right product to meet them. There’s no better predictor of a product manager’s success than how much time they spend talking with current and prospective customers.

Data Visualization 111

Data Visualization Analytic Tools Customer Feedback Product Research 111

Usersnap

FEBRUARY 14, 2023

In fact, iterating your strategy and improving each feature Go-To-Market plan as you grow and receive customer feedback is even more important. Whether you have a B2B SaaS go-to-market strategy or a B2C SaaS GMT plan, developing a detailed strategy can make the difference between failure and success. Let’s dive in!

Research Software 52

Research Software Feedback Software User Testing Product launches 52