Workflow automation: How to streamline your processes | Roadmunk
Roadmunk
DECEMBER 18, 2023
Businesses increasingly use workflow automation to reduce manual tasks, improve accuracy, and streamline processes. Try it yourself in six simple steps.
workflow-automation 
Alchemer Adds ServiceNow, Jira, Oracle Cloud, and HubSpot Always-On Workflow Initiators
Alchemer Mobile
NOVEMBER 28, 2023
These initiators are available at no cost to Alchemer Workflow customers. Provide Improved IT Services with the ServiceNow Initiator Now, you can initiate surveys based on ServiceNow events and trigger automated feedback requests that help IT and HR teams close the loop with internal teams. You can view every available initiator here.
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Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
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New Alchemer Workflow Initiators Let You Schedule Workflows and Listen to Any Business System
Alchemer Mobile
SEPTEMBER 28, 2023
Now you can schedule workflows and listen to virtually any enterprise system quickly and easily, creating an always-on feedback system By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing In September, we released updates to the library of Alchemer Workflow Initiators.
Webinars
Peak Performance: Continuous Testing & Evaluation of LLM-Based Applications
From Developer Experience to Product Experience: How a Shared Focus Fuels Product Success
Understanding User Needs and Satisfying Them
Beyond the Basics of A/B Tests: Highly Innovative Experimentation Tactics You Need to Know
Alchemer Adds Workday, PeopleSoft, Marketo, and Dynamics 365 Always-On Workflow Initiators
Alchemer Mobile
DECEMBER 18, 2023
These initiators are available today and at no cost to Alchemer Workflow customers. Not only can you customize surveys to ensure you are collecting the feedback you actually need—such as tailoring individual surveys by department or office location, or by using advanced question types—but you can automate follow-up actions on the feedback.
Rethinking Creative Workflows: Increasing Efficiency in the Design Process
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In this e-book, you’ll learn how to establish your creative workflow and leverage the power of CorelDRAW® Graphics Suite to streamline the entire design process, from start to finish. Discover how to improve workflow efficiency in five key areas, including: Onboarding new clients and kicking off new projects.
Alchemer Adds Slack, Shopify, Gladly, and Braze Always-On Workflow Initiators
Alchemer Mobile
OCTOBER 31, 2023
By Justin Falk, Alchemer Product Manager, and Vanessa Bagnato, Alchemer Director of Product Marketing Every month, we release updates to the library of Alchemer Workflow Initiators, so that you can create always-on surveys and feedback in the context of your customer’s or employee’s experience. View the full list of available initiators here.
Unlocking Efficiency: Harnessing the Power of Generative AI in Business Operations
The Product Coalition
FEBRUARY 15, 2024
While automation has long been a cornerstone in this endeavor, its scope has often been limited to repetitive tasks. Imagine a tool that not only automates tasks but also learns, adapts, and innovates — genAI development company, a technology that is already capturing significant attention.
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4 ways to accelerate sales using the Intercom integration with HubSpot
Intercom, Inc.
JANUARY 25, 2022
Integrations like the Intercom integration with HubSpot empower these teams to use data from live chat and messaging, smart workflows, and business intelligence to anticipate prospect and customer needs. . Create custom workflows based on Intercom conversation data. Automate customer support inquiries and follow-up.
Transforming customer support with automation: Key trends and challenges for support leaders
Intercom, Inc.
NOVEMBER 18, 2020
Companies that automate support are 4x more likely to see CSAT improvements, according to a survey we conducted with support leaders. Automation supercharges support, empowering teams to provide personal support at scale without overstretching your team – and our data shows support leaders are hungry for more. .
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Sales Technology: 3 Trends You Need to Know
Intercom, Inc.
JUNE 22, 2021
But to do this they need the right tools to glean better insights, operate with greater flexibility, and harness automation to successfully meet and exceed buyer expectations. Streamline workflows with better tools (not more tools). Fuel sales acceleration with advanced automation. billion by 2022.
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From Ideas to Impact: The Role of AI in Modern Content Creation
The Product Coalition
DECEMBER 11, 2023
This analytical capability not only enhances the precision of content creators but also streamlines workflows. Tasks such as automated text generation, image synthesis, and video editing are now facilitated by AI, contributing to streamlined workflows and increased productivity. Why should you use AI for content creation?
Search at Intercom: Building our Elasticsearch cloud on AWS
Intercom, Inc.
APRIL 13, 2021
When we started the work of transparently automating away the biggest sources of frustration caused by managing search infrastructure, we decided to focus on three most expensive areas: applying security patches, performing software upgrades, and replacing failed EC2 instances. We wanted it to feel seamless and invisible.
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Alchemer Launches Alchemer Workflow – the Fastest, Easiest, Most Effective Way to Close the Feedback Loop with Customers and Employees.
Alchemer Mobile
FEBRUARY 14, 2023
. – February 14, 2023 – Alchemer – a global leader in experience management and enterprise feedback technology – today announced the launch of Alchemer Workflow. Alchemer Workflow leverages Alchemer’s award-winning heritage to deliver the fastest, easiest, most effective way to close the feedback loop with customers and employees.
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B2B Marketing Automation: 12 Effective Ways to Grow Your Business
Userpilot
NOVEMBER 16, 2022
B2B marketing automation helps businesses grow faster, while not breaking the bank. How do you effectively implement B2B marketing automation into your existing product marketing activities? In this article, we’ll cover: What B2B marketing automation is and how it benefits marketing and sales teams.
Help desk metrics: Elevate your customer support with the right insights
Intercom, Inc.
DECEMBER 8, 2020
This will also help you effectively adjust your round-robin rules – which assign conversations in a circular and alphabetical manner to available teammates – and workflows while onboarding new reps, so they have time to learn the ropes without disrupting team performance. First response time. Resolution rate. Tickets by hour.
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The ultimate customer support tech stack for 2022
Intercom, Inc.
NOVEMBER 30, 2021
With a modern conversational support solution, you can combine proactive , self-serve , and human support capabilities, so your team can get ahead of known problems with targeted messages , automatically answer repetitive queries with bots , and quickly resolve complex issues with automation and a human touch.
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What is a help desk?
Intercom, Inc.
MAY 13, 2022
A help desk is a centralized department or group within a company – or in some cases an automated tool or software – that answers employee or customer questions, and helps to troubleshoot issues as they come up. . The best help desks rely on automation for efficiency, accuracy, and reporting. . What makes a good help desk system?
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12 Best Salesforce Integrations for Businesses in 2024
Userpilot
FEBRUARY 14, 2024
The ActiveCampaign integration boosts marketing personalization and sales funnel automation by syncing data, leads, and contacts between the tools. Integrations allow organizations to automate their workflows, synchronize data, and add capabilities beyond what Salesforce offers out of the box.
Just the ticket: The power of customer support ticketing workflows in Intercom
Intercom, Inc.
NOVEMBER 24, 2020
The features combine to allow for sophisticated ticketing workflows behind the scenes, but with all the advantages that make our Messenger so popular with customers. Enter ticketing workflows. With these ticketing workflows, you don’t need to reduce your customers to a number in order to resolve their problem.
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The enterprise love affair with GitHub cloud
Modus Create
SEPTEMBER 11, 2023
Migrating to the GitHub Enterprise Cloud helps enterprises take advantage of GHAS as it provides starter workflows for security features such as code scanning, so developers don’t need to start from scratch. Agile companies invest heavily in automating the SDLC to make their developers more productive.
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Drive retention from customer support with 4 easy steps
Intercom, Inc.
AUGUST 23, 2022
Lean on automation and self-serve support for speedy resolutions. Use modern support tools (such as chatbots , automation , and proactive messaging ) to preemptively and contextually resolve simple queries and answer FAQs. Modern customers now expect instant interactions – especially when it comes to support.
Product in Practice: Automating Customer Interview Recruiting at Zonar Systems
Product Talk
JUNE 1, 2022
In order to make continuous interviewing sustainable, we need to automate the recruiting process. In the past few months, they started automating user recruitment , began interviewing one to five users weekly , and transitioned to a storytelling model for interviews. “So Setting up the Automations. To be “Apple Easy” (CSAT).
How to reduce churn and grow revenue opportunities with better customer onboarding
Alchemer Mobile
DECEMBER 6, 2023
With the ability to automate manual steps and customize the Alchemer Platform to fit your onboarding needs and business, you can collect the information you need to help customers adopt your products and stay with you long term. Here’s how to set up this workflow. Not a customer yet? Already an Alchemer customer?
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Why Machine Learning Solutions are Difficult to Implement without Machine Learning Operations?
The Product Coalition
APRIL 11, 2022
Like DevOps, it aims to automate the ML model development cycle so that the transition from model testing to production release occurs automatically. The peculiarities of MLOps workflow The workflow is based on the development cycle of an ML model. The MLOps workflow differs from project to project. Source: bigdataschool.ru
Health matters: Store and process healthcare data in a HIPAA-compliant manner using Intercom
Intercom, Inc.
MARCH 25, 2021
From healthcare providers to insurers and others, the pandemic is rapidly driving organizational change and prompting businesses to consider future needs by adopting new technologies to replace or assist with historically manual workflows without compromising on care or privacy. More than 500k healthcare conversations are powered daily.
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The Future of Visual Storytelling: Text-to-Video AI
UX Planet
MARCH 17, 2024
Here are just a few of them: Time and cost efficiency: you automate the video creation process, saving valuable time and resources that would otherwise be spent on manual production. Your team can streamline the process of converting text to video within existing content management workflows.
12 Best Customer Insight Tools for SaaS Companies in 2024
Userpilot
APRIL 17, 2024
Typeform enhances data collection with interactive, beautifully designed forms that integrate seamlessly into workflows, boosting user engagement. Sprout Social enhances online presence and audience engagement with scalable social media management tools, including advanced analytics and automation. Qualtrics pricing.
Balancing support efficiency with a great customer experience
Intercom, Inc.
JULY 14, 2020
With some experimentation, automation, and strong relationships across teams, it’s possible to strike the right balance between providing a positive environment for your support team and keeping your customers happy. . Both of the workflows I outlined above have their upsides. They both have their downsides.
Boost your support efficiency with Intercom’s new workflows
Intercom, Inc.
AUGUST 13, 2020
We’ve always used Intercom to provide support for our customers and, as our customer base has grown, we’ve seen first hand the needs for better reporting and workflows in Intercom. Intercom’s automatic reassignment feature facilitates this workflow by “unassigning” team members from conversations when their away mode is turned on.
Feedly is hiring a Marketing Automation Manager
Roy Madden
JUNE 29, 2021
We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. Own Hubspot execution across the Sales and Marketing Hub, with a particular focus in Workflow creation and analytics. Work at feedly. apply for this positon. Responsibilities. apply for this position.
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How Tricentis Uses AI for Customer Success and Support
Gainsight
MARCH 21, 2024
Kapoor and Rashkovan also discussed AI’s role in aggregating and analyzing vast amounts of data, enabling deeper insights and more efficient workflows for Customer Success Managers (CSMs). The shift from ticket-based support to conversational interactions, enabled by AI-powered bots and automation, is an absolute game-changer.
Best Software Localization Tool For Implementing a Localization Strategy
Userpilot
DECEMBER 15, 2022
Phrase is an enterprise-level TMS that uses AI and machine learning to automate the translation process. These include localization workflow management, which allows teams to automate and streamline their processes. Software localization workflow management: Lokalise. Localization Automation. Workflow Management.
Our biggest releases of 2022: A next-generation Inbox, our most powerful Messenger yet, and the introduction of tickets
Intercom, Inc.
DECEMBER 14, 2022
Find out more about our consumer-grade support tool that will help you streamline workflows, better collaborate, and meet user expectations. Our new no-code bot builder offers the ultimate configurable and visual bot-building experience, helping you create a sophisticated automation strategy efficiently and without any technical knowledge.
How to understand churn to save accounts and grow your revenue with Alchemer
Alchemer Mobile
DECEMBER 13, 2023
Automate feedback collection, and take instant action With Alchemer, you can quickly and easily connect multiple surveys to automate how you collect information around customer churn. Here’s how to set up this workflow. Good questions to ask in this survey include: • Would you consider us in the future? What can we improve on?
Channel Software Tech Stack 2021
Jay McBain
JANUARY 12, 2021
Delivering automation of indirect sales processes, workflows, and partner programs, channel software is becoming increasingly critical to a […].
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The Essential Product Marketing Framework for SaaS Business Growth
Userpilot
JANUARY 22, 2024
Finally, your growth strategy should identify all essential tools, allow for task automation, and define a strategy for improving the customer’s lifetime value. Marketing automation tools : Tools for automating repetitive tasks like social media scheduling, lead nurturing, and email marketing.
Automated customer service should be personal
Intercom, Inc.
AUGUST 13, 2019
Automated customer service isn’t a new concept. We’ve all navigated our fair share of automated phone menus or interacted with support bots to get help. As the head of our Support Ops team, I work daily with my teammates to develop automated solutions that don’t frustrate customers, but empower them.
UI Test Automation Playbook
The Product Coalition
DECEMBER 23, 2021
Guest post by Mark Mayo, Senior Quality Engineer at Terem Technologies This is the process of writing code and using tools to automate the user interface (UI) testing of front-end components of websites, desktop applications or mobile applications. Why do UI Test Automation? Why Automate? Key Concepts 1.
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Continuous Improvement: How It’s Important for Software Developers
The Product Coalition
MAY 18, 2022
Enterprises use continuous improvement in software development or data automation solutions. With technology solutions like automation, people can use tools to which parts need changing with continuous software development. People can focus on the workflow in custom software development such as feature requests and bug fixes.
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Is It Time For Mailchimp To Give Up The Throne: Who Are The Other Promising Contenders In The…
The Product Coalition
AUGUST 3, 2021
Before we look at the problems with Mailchimp, let’s look at the pros of the tool: Code-free email set up Marketing calendar Marketing automation Landing pages & Signup forms Robust analytics & reporting Social sharing But, the burning issue that the users of Mailchimp face are that, their emails land on the Spam folders.
How a chatbot sped up our tech support resolution time by 50%
Intercom, Inc.
NOVEMBER 13, 2019
In search for a better solution, the team recently started using Custom Bots – our highly customizable bots for sales and support workflows – to reply to inbound requests and triage issues for the team. Modern chatbots are now capable of automating repetitive workflows, like triage for support teams and lead qualification for sales teams.
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143 Tapping into high-intent leads in real time
Intercom, Inc.
JULY 27, 2018
In this guest post, Alex Ortiz and Hank Taylor of Tray.io , a general automation platform provider of automated API integration tools, explain how they integrated Intercom to their revenue stack and automated workflows across marketing, sales, and support. Customizing workflows.
Using Jira Service Management to improve HR
Atlassian
MARCH 8, 2022
Paul and his team have discovered some impactful and creative ways to improve onboarding by automating workflows for new employees. It was easy to choose Jira Service Management for this project given it had many steps that could easily be automated and streamlined. Why we chose Jira Service Management.
4 ways your support team can boost efficiency and do more with less
Intercom, Inc.
JULY 26, 2022
Use automation to make your headcount count for more. Empower your team – and your customers – with self-serve support and automation. Time savings: ????. Cost savings: ????. Efficiency improvements: ??????. Efficiency is all about doing more with the resources you have. The answer?
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