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When I built my first AI model back in 2002, as part of my master’s thesis, I couldn’t have imagined the GenAI-native world we live in today. Back then, artificial intelligence was mostly theoretical, and building even a simple agent required weeks of work and heaps of computing power. Since then, I’ve had the privilege of helping organizations build cutting-edge AI solutions, from early neural nets to the first wave of LLMs.
Product managers are often praised for high standards, but what happens when those standards cause more harm than good? In this episode, Harpal Singh reflects on the tough leadership lessons he’s learned, from navigating hiring bias to managing across cultures and growth stages. What You’ll Learn: Leadership Biases : How good intentions can create unnecessary pressure Team Culture : Why the best PMs learn to listen, adapt, and own the outcome Hiring Smarter : Moving beyond instinct to stru
A single champion can often inspire an organization to shift to the product operating model —especially if that champion is the CEO or CPO. But that’s only the first step. Your transformation will get stuck without support from people throughout your company. Over the past few months, I’ve been discussing this topic with Hope Gurion. We’re reflecting on what we’ve seen after years of coaching hundreds of teams and companies.
72% of shoppers would stay loyal to brands they loved even if it meant paying more. But if you’re not measuring how your brand is performing, how can you build—or protect—that loyalty? That’s where brand health tracking comes in. It gives you the ongoing, actionable insights you need to grow market share, secure stakeholder buy-in, and optimize your brand strategy.
Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage
When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m
👋 Welcome to a 🔒 subscriber-only edition 🔒 of my weekly newsletter. Each week I tackle reader questions about building product, driving growth, and accelerating your career. For more: Lennybot | Podcast | Hire your next product leader | My favorite Maven courses | Swag Subscribe now You’re probably hearing a lot of AI jargon, and you probably sort of know what some of it means. but not really.
Customer support teams hear everything. In this episode of How I PM, Pedro Moreno, head of products at Serasa Experian, shares how product managers can create a direct channel to support and use it to drive meaningful improvements. Pedro’s Three Keys to Creating a Direct Line to Support: Open a dedicated feedback channel Make sure product is listening to what support hears every day.
Customer support teams hear everything. In this episode of How I PM, Pedro Moreno, head of products at Serasa Experian, shares how product managers can create a direct channel to support and use it to drive meaningful improvements. Pedro’s Three Keys to Creating a Direct Line to Support: Open a dedicated feedback channel Make sure product is listening to what support hears every day.
The $10B blueprint: Beyond Code & Canvas, how AI-Driven thinking will shape the next era of leadership Introduction: Not Just Pixels, But Power What if the future CEO of a trillion-dollar company is someone who blends creativity, systems thinking, and human empathy, with the power of AI? Whether from design, engineering, business, or any hybrid background, the next generation of leaders will use design as a core superpower.
Insights from April Dunford’s Business of Software AMA In an era where “AI-powered” has become the default label for tech products, positioning your company clearly and effectively is more challenging than ever. April Dunford , executive consultant, speaker, author and widely recognized expert on product positioning, tackled this head-on during her AMA with Business of Software.
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Introduction: The Rise of the AI-Augmented PM Welcome to the era where product managers don’t just manage products—they orchestrate intelligent systems . The traditional PM toolkit—spreadsheets, sticky notes, and stakeholder meetings—is being supercharged by AI. And no, this isn’t about replacing PMs. It’s about amplifying them. Get ready to become an AI Product Manager.
Stand out in your product management interview with guidance from Priyanka Upadhyay, an experienced product leader and Stanford Online program coach. In this guide, Upadhay dives into five key competencies interviewers will likely want to assess. She provides sample questions with detailed answers spanning: Product strategy Product design Execution Market estimation Teamwork Confidently land the product management role you want by pre-empting what interviewers are looking for and demonstrating y
Few things are more frustrating than silence—especially when it comes to getting customer feedback in product management. You send the messages, post the prompts, maybe even offer a “quick 15-minute chat”… and nothing. Just radio silence. One of my coaching clients—an experienced product leader at a SaaS startup—found themselves smack in the middle of this.
Why the designer mindset matters more than ever, even when AI writes the code. There’s a common myth floating around these days: that working with AI is just about crafting the right prompt. Write a clever line, press enter, and voilà — magic happens. But anyone who’s actually built a product — especially as a designer — knows that the real work starts long before that prompt.
Insights from Chris Mele’s Business of Software AMA Pricing is often treated as an afterthought in SaaS companies. Founders focus on product-market fit, customer acquisition, and engineering scale long before they turn serious attention to monetization. But according to pricing expert Chris Mele , that approach can cost companies millions in unrealized revenue.
I’ve written before about the value of mining for conflict , especially when stakeholders say they’re aligned, but you want to be sure. One effective technique is to go around the room (or their screens) and ask each stakeholder “What could go wrong with this plan?” Subscribe to my weekly Nano-letter: Sign Up Some answers might be off-the-wall (“The world could end and we wouldn’t be able to sell our lawnmower app”), but others may surface real concerns that haven’t yet been voiced.
Effective risk management in product development balances safety, compliance, and opportunity. Risks can't be eliminated, but they can be mitigated through structured assessments, clear documentation, and expert guidance. Engaging specialists ensures efficiency, regulatory adherence, and product security while reducing costly oversights. A well-executed risk management plan includes frequent evaluations, defined assessment criteria, and a structured decision-making process.
Why This Guide Matters If you’ve ever typed “Google PM salary” or “Amazon product manager compensation” into a search bar, you’re not alone. In 2025, product management continues to be one of the most lucrative and in-demand roles in tech. But compensation varies wildly depending on company, level, geography, and even negotiation skill. Don’t miss – The Ultimate Guide to Product Manager Interview Questions (with Sample Answers).
For Customer Success leaders, the pressure to drive not just retention but also revenue growth is intensifying. Customer Success teams are no longer simply the keepers of customer satisfaction; they are rapidly evolving into critical drivers of expansion and revenue outcomes. But how do you uncover the often-hidden signals that customers are ready to grow with your business?
As technology moves beyond flat screens into 3D spaces, designers face a new challenge: creating experiences that users don’t just see, but step into. Whether it’s Augmented Reality (AR), Virtual Reality (VR), or Extended Reality (XR), immersive tech is reshaping how we interact with the digital world. This article is a practical guide for UX designers who want to e xplore immersive design — from key terms to real-world use cases.
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Savvy B2B marketers know that a great account-based marketing (ABM) strategy leads to higher ROI and sustainable growth. In this guide, we’ll cover: What makes for a successful ABM strategy? What are the key elements and capabilities of ABM that can make a real difference? How is AI changing workflows and driving functionality? This Martech Intelligence Report on Enterprise Account-Based Marketing examines the state of ABM in 2024 and what to consider when implementing ABM software.
Discover how Yudi Sun, Director of Product Design at Duolingo, designs for achievement, scales creative alignment, and builds brain share across teams.
AI-driven user testing, video insights, plus seamless app distribution and expert resourcesâ discover Centercode 10x. Platform Scalable, Automated, Real-World User Testing Centercode is the leading platform to manage impactful in-the-wild user tests. Start for free , scale as your program grows. Platform Overview Managed Services Compare Plans What's New?
Welcome to the ultimate guide to Product Manager interview questions. In this post, we’ll break down the types of questions you’ll face and how to answer them with confidence. Types of Product Manager Interview Questions Behavioral: “Tell me about a time…” Product Sense: “How would you improve…” Technical: Understanding systems, APIs, and trade-offs Case Study: Real-world scenarios to test your thinking How to Answer: “Tell me about a product you admire” This is a common question to assess your
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Speaker: Duke Heninger, Partner and Fractional CFO at Ampleo & Creator of CFO System
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Figma Make is a new AI-powered design tool that allows you to turn your text prompt into a real design. In this guide, I will show you how to use this tool and explain its strengths and weaknesses. [link] How it works All you need to do is to write a prompt and submit it to Figma Make AI assistant. It will analyze your prompt and generate a design for you.
Reveal Embedded Analytics Today’s business users expect more than static dashboards or delayed reports. They want to explore live data, uncover insights, and take action in real time. That is the promise of self-service BI: giving users direct access to the answers they need without relying on data teams or filing support tickets. However, delivering that experience inside a software product or platform is not easy.
You hired top offshore developers with strong resumes and glowing references. The vetting was thorough, the skills were there, and expectations were high. But weeks in, you’re seeing slow progress, confusion, and missed deadlines. What went wrong? In many cases, it’s not the talent—it’s the onboarding.
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