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Alchemer Named to Inc.’s 2025 Best Workplaces List 

Alchemer Mobile

June 17, 2025 – Alchemer, a global leader in customer experience and feedback technology, is proud to announce it has been named to Inc.’s Alchemer empowers customer-obsessed teams to move from asking to action with software that scales from a one-time survey to sophisticated feedback programs.

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The Matcha Mystery: Why Your “Japanese” Matcha Might Be Made in China

freshtrax

Legal experts warn that even under Chinese law, misleading use of brand names could violate laws concerning origin labeling and brand misrepresentation if consumers believe they’re buying products made in Kyoto. There are multiple companies in China marketing matcha under the Uji name, each requiring individual lawsuits.

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500: Evolving trends in product management: What every PM and VP Needs to Know – with Tony Ulwick

Product Innovation Educators

ODI shifts focus from generating ideas to understanding and addressing customer needs, leading to more successful products and innovations. Let’s gain perspective from the knowledge and experience of one of the most influential people in product innovation, Tony Ulwick. He started exploring what makes innovation successful.

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Building What Customers Need: The Ultimate Recipe

The Product Coalition

Though this number is more related to physical products, it only takes a little effort to realize this is true for digital products. This brings us to an important question that every product manager and the associated tech teams ask themselves every time they dip their feet in the river of building digital products.

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5 Machine Learning Lessons for Product Managers

Mind the Product

I’d like to share five lessons from my experience that can help you start your own journey. From my experience, the problems that ML can help to solve usually fall into one of these buckets below: Could we make the user experience more tailored and personalised? Could we make the user experience safer?

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The Nintendo Switch Did Everything Right, Except for Just One Thing…

The Product Coalition

I grew up on all its handhelds and home consoles, starting with the original DS back in 2006. everything but an actual accessibility controller: For vision-impaired users: Customizing text and display settings (color correction, inversion & contrast, bolding & enlarging text, reducing emotion, etc.) Fu (pen name).

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CX pioneer Jeanne Bliss on building customer-centric businesses

Intercom, Inc.

This question has been shaping customer experience expert Jeanne Bliss ’s career for as long as she remembers. Jeanne is one of the leading voices on customer-centric leadership. In fact, she wrote her first book, Chief Customer Officer , long before that type of role was even widely known. What will your legacy be?