Mind the Product

MAY 29, 2018

As always the core of the conference is our line-up of amazing speakers, and the insights and stories they bring to the conference is what starts all those conversations. Prior to Benchmark, Sarah was a Partner at Greylock Partners, and a Product Lead for search, recommendations, machine vision, and pin quality at Pinterest.

Technical Cofounder 76

Technical Cofounder Fractional CTO CTO Coach User Testing 76

The Product Coalition

JUNE 7, 2019

Bruno actually had his first Product Management experience back in 2008. He is currently Head of Product and User Behavior Analytics at Jüssi, an Internet marketing agency in São Paulo, Brazil. This means, roughly, “I will fulfill my product vision, but I’m not talking to customers”. This was Bruno Batalha ‘s case.

Data Visualization 60

Data Visualization Customer Experience Analytic Tools Customer Feedback 60

UX Studio

MARCH 11, 2024

And then third level is that you think very deeply about what the user needs. You really understand the motivation of the user. I think it was on the rise because when I started my university in 2008, I never heard about UX or HCI or design. Understanding your users and the different methods to which you might understand users.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Coalition

NOVEMBER 6, 2018

Especially why technology products like Netflix, Amazon and Google do so well and have so much love from customers? It’s something that Marty Cagan, author and founder of Silicon Valley Product Group , set out to answer in his book Inspired: How to Create Tech Products Customers Love. User research is vital for product discovery.

Reporting Tools 60

Reporting Tools Research Software Product Research Product Management 60

Product Innovation Educators

JUNE 24, 2019

He has placed his insights for decision-making into the book titled, The Laws of Trading, A Trader’s Guide to Better Decision-Making for Everyone. As product managers, we’re so focused on the customer that we sometimes forget about the competition. One example of this was the housing crisis in 2008. Adaptation.

Data Visualization 58

Data Visualization Product Management Product Manager Analytic Tools 58

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. That is what brought over 5,500 customer success and product managers to travel to the Bay Area, so we had to think big and change the game. After a week of demos, we found the vendor that would help bring our vision to life.

Events 88

Events Feedback Software Technical Review Systems Review 88

Product Solving

AUGUST 26, 2020

Subscribe now The main goal you have in building a product is to reduce friction from a process/problem your users currently experience. During the discovery phase you are identifying points of friction by talking to customers and finding out what parts of their workflow sucks. Make sure you are subscribed so you don’t miss out!

Feedback Software 52

Feedback Software User Testing Customer Experience Systems Review 52

Intercom, Inc.

AUGUST 6, 2020

Created in 2008 as a question and answer site by Jeff Atwood and Joel Spolsky, it has grown to become one of the primary technology communities on the web, and by far the largest corner of the Stack Exchange Network of sites, which collectively has more than 120 million monthly users. Community at the core. Prashanth: Yeah.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Business of Software Conference

OCTOBER 3, 2019

Each year at the Business of Software Conference, attendees hear insights from some of the smartest people in software, all willing to share their expertise with the community. They don’t have social media because they’re busy making their customers and employees happy. Why do speakers attend BoS? And what do they learn?

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Business of Software Conference

OCTOBER 3, 2019

Each year at the Business of Software Conference, attendees hear insights from some of the smartest people in software, all willing to share their expertise with the community. They don’t have social media because they’re busy making their customers and employees happy. Why do speakers attend BoS? And what do they learn?

Weak Development Team 40

Weak Development Team Engineering Positioning User Testing 40

Intercom, Inc.

JANUARY 24, 2019

Transitioning into an effective marketplace required keen attention to the evolving needs of their customers – who wanted to connect to third-party partners. It’s now so inexpensive to go to market that having a great tech vision and product isn’t enough. Customer nurturing now starts from the first touch, and AI can help with that.

Analytic Tools 151

Analytic Tools Data Visualization User Testing Artificial Inteligence 151

Intercom, Inc.

SEPTEMBER 6, 2018

Over the last 6 and a half years I’ve seen, first hand, how our story at Intercom has had really practical applications – it’s helped us assemble a great team, informed how we talk to customers, and helped us decide what to build. Every day they’d work from a local coffee shop full of happy customers. They couldn’t help it.

Customer Feedback 151

Customer Feedback Construction User Testing Customer Experience 151

Userzoom

APRIL 6, 2020

Stephen Apap , Lead UX Researcher at Betsson Group, has been with the online gambling company for over 5 years now, delivering actionable insights and recommendations based on the voice and behavior of the consumer. This is why website usability is essential – it removes these causes of frustration for customers.

User Testing 96

User Testing Product Research Research Software UX 96

BrainMates

APRIL 2, 2019

This means being able to quantify the value we bring to both customers and our organisation. Some examples of leading indicators: Number of customer inquiries. Trial users. Some examples of lagging indicators: Active users. Hate counting? The core of our Product Manager roles is how value is exchanged. Email open rate.

Product Management 99

Product Management Product Manager Customer Experience Data Visualization 99

Business of Software Conference

JANUARY 6, 2020

– NLP (natural language processing) another subset or field the AI there’s a ton more; there’s vision, there’s lots of things being done I won’t try to talk about all of them. If you’re a customer service leader do you know what that means? actually work. It’s interesting in A.I.

Reporting Tools 40

Reporting Tools Feedback Software Data Visualization Artificial Inteligence 40

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In her time at Slack, she took the company from 500K daily active users to 5M daily active users. Merci Grace. Eric Yuan, Founder/CEO at Zoom.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

The Product Coalition

OCTOBER 4, 2019

The developer refused, sticking to his original vision. Assume nothing, and listen to customers. It’s true that product managers have to anticipate what the customer wants before they even realise, but it has to be based on data. The main problem was that Twitter Peek was a product with no customer. What can we learn?

User Testing 61

User Testing Product Research Product Management Product Manager 61

Intercom, Inc.

FEBRUARY 4, 2021

We are delighted to chat with you about your work at Crowley Carbon and your wider vision for making global companies more sustainable. And that went on to become a monster, I floated it on the London Stock Exchange in 2006, exited it in 2008 for about a half a billion bucks and that brings us up to the latest bunch of companies.

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Reporting Tools Transportation Travel Data Visualization 183