Userpilot

DECEMBER 22, 2022

This article dives deep into churn prediction for SaaS, showing you the strategies that work and how to implement them. Track customer behavior in-app to gain insights into user attrition trends. Use exit surveys to collect customer feedback and understand the reasons behind churn. Identify detractors and reach out to them.

Data Visualization

Userpilot

JANUARY 22, 2020

As more and more SaaS companies attempt to increase customer loyalty, more and more ways of measuring it are developed. We’ve put together this complete guide so that SaaS teams can learn everything they need to know about NPS. But ultimately, it would seem 26 is the number to beat if you want a higher NPS than other SaaS companies.

Analytic Tools

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on. Jordan: That’s great.

Feedback Software

The Product Coalition

OCTOBER 26, 2021

Quick context information: this tool?—?Cockpit?—?only After meticulous product discovery, we were aware of what features we had to build to increase the value proposition of the web-app. The value proposition is working also well, the qualitative feedback about the product is very positive ??. Key partnership is working well?—?no

Research Software

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

Research Software

Userpilot

JULY 28, 2023

A demo video MVP gives you a platform to tell a story and set out a value proposition. Finally, a simple mockup you launch on a crowdfunding platform can be an effective marketing strategy. A piecemeal MVP is a pragmatic option, where you use existing bits of functionality and other tooling to create something new.

Feedback Software

Userpilot

SEPTEMBER 9, 2024

TL;DR Customer-led marketing is a strategy that puts the customer at the center of all marketing efforts, making their pain points , behaviors, and feedback the driving force behind decisions. HubSpot gives a platform to its customers at Inbound conference. In-app surveys to collect customer feedback.

Customer Feedback

Product Innovation Educators

NOVEMBER 2, 2020

Discover the smorgasbord of tools for product managers and innovators. It reflects relevant practices, tools, processes, and concepts that the best organizations use based on the most credible research and the deep knowledge of expert practitioners. In 2007 I sat in a small conference room with 12 other people.

Certifications

Gainsight

NOVEMBER 1, 2022

Previous tough times have improved SaaS. If you’re my age (or older), you probably remember exactly where you were and how you felt when the last Great Recession hit in 2008. I understand what other SaaS leaders are feeling in the current downturn that’s being fueled by one thing after another. The uncertainty.

Feedback Software

UX Studio: Product Management

JULY 5, 2021

Since 2013, UX studio has been diligently working on helping rising startups and established companies create impactful digital products through intelligent design solutions. . We use Slack, Jira, Zeplin, and other collaboration tools to share work-related updates, set up meetings, and showcase design and research findings. .

Research Software

UX Studio: Product Management

JULY 12, 2021

Agencies with specific eCommerce platforms in focus and full-stack eCommerce design companies. We have experience in completing eCommerce website design from scratch as well as UX research services for eCommerce platforms, which gives the team a unique skill set when working with our partners.

Research Software

Intercom, Inc.

SEPTEMBER 22, 2022

They work with consulting firms, hire their own analysts, buy data management software. Michele Hansen is the co-founder of Geocodio , a SaaS business that provides geocoding and data matching for addresses. I am the co-founder of Geocodio, which is a small software company. And for a while, that was the case for Michele.

User Testing

Gainsight

JUNE 23, 2020

My career in events started back in 2008 as a sales associate supporting sponsorship fulfillment. Looking back now, it’s hard to believe that 2020 kicked-off just like any other event year in the fast-paced world of B2B SaaS. . Pivot…Pivot…Pivaat! February 28 – a day I remember well.

Events

The Product Coalition

FEBRUARY 22, 2021

software is eating the world?—?, Loving the solution : This is a variation of the ‘we know what to build’ syndrome. The solution to this product discovery anti-pattern is simple: Fall in love with the problem, not your solution. To prevail in today’s game of an accelerated innovation-based competition?—?software

Product Research

Intercom, Inc.

SEPTEMBER 6, 2018

As a human being, storytelling is one of the most powerful tools in your arsenal. We’re really lucky on the support team because we have a super tight feedback loop the helps us understand how well we’re applying Intercom’s story to our day to day work. How we give and receive feedback is tremendously important to us.

Customer Feedback

freshtrax

AUGUST 6, 2019

freshtrax published its first article in 2008. These sticky notes are used for writing quick notes (of course), sharing ideas and feedback during retro meetings, sketching, and sending silly, motivational comments to one another! Learn more about Startup Fukuoka here. Post-it sticky notes. Meeting rooms. Major shifts in the company.

User Testing

Mind the Product

MAY 29, 2018

She’s the author of the business-fable book Radical Focus , a book which uses the power of story to build a new approach to OKRs, as well as the author of Information Architecture: Blueprints for the Web , Pencil Me In , and the upcoming Continuous Feedback. Nir is also an active investor in habit-forming technologies.

Technical Cofounder

UX Studio

JANUARY 30, 2018

Even though the term “gamification” made its appearance in 2008, it didn’t gain popularity until 2010. and much more… Gamification sounds like a superpower, a magical tool that fixes almost everything. Dropbox knows how frustrated users may get when they need to put extra cognitive effort into learning a new system.

UX

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. they don’t get any feedback to understand whether or not they’re on the right track.

User Testing

Userzoom

APRIL 6, 2020

I’ve been working online since 2008, initially in content, but I began to notice that a lot of visitors struggle with using websites, and this sparked my interest in UX research. If something is not as easy to use online, then one needs to rely heavily on a very good customer support system, which is not ideal.

User Testing

Usersnap

JANUARY 25, 2021

Start with existing customer feedback and then expand into making future product decisions based on their voice. Again, researching customer feedback is your safest method of turning this understanding into practical insight. Survey results of what customers think appeared first on Usersnap blog - the feedback platform.

User Testing

Business of Software Conference

JANUARY 28, 2019

Paul Kenny is no stranger to the Business of Software Conference stage. A sales coach with experience working with software companies including Redgate and StackExchange, Paul has a huge amount of experience and insight to share on the process of selling your software. Paul Kenny, Founder, OceanLearning. Upcoming Events.

Research Software

The Product Coalition

OCTOBER 4, 2019

Without customer interviews/feedback, your decisions are based purely on assumptions, and then you’re really playing with fire. The original Peek Pronto designed solely for email was refreshing and innovative when it came to market in 2008. Making a product GA even though it didn’t meet release criteria at a major software company.

User Testing

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. In May 2019, he launched a new email newsletter: Cybercultural. I stayed on until October 2012.

Analytic Tools

DISQO

SEPTEMBER 24, 2019

Richard MacManus is a writer and consultant working at the intersection of technology and the cultural industries. Previously, he founded ReadWriteWeb in 2003 and built it into one of the world’s most influential technology news sites. In May 2019, he launched a new email newsletter: Cybercultural. I stayed on until October 2012.

Analytic Tools

Product Solving

AUGUST 26, 2020

During the building phase you are testing the removal of friction by getting users to test your product and provide feedback. From hurting your users, to affecting other parts of your product, to collapse of an entire system, sometimes friction is what holds everything together. Download the app. The workflow is simple.

Feedback Software

StubHub

DECEMBER 20, 2018

By Jennifer Lau, Senior Product Manager Wellesley College, 2008. Our Product & Technology team is an incredibly diverse, talented and ambitious bunch, all of them driven to achieve new and better ways of improving the customer experience. True, we have the tools to gather more data to make better decisions.

User Testing

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? It’s a nearly impossible task, but Shishir Mehrotra and his team at Coda have set out reimagine documents, spreadsheets, and apps in a way that undoes 40 years of blind fealty to Microsoft Office and its predecessors.

Feedback Software

The Product Coalition

APRIL 6, 2020

Facebook emerged stronger from the 2008 recession. If you’ve been reading my articles in the past you know the system I’m alluding to?—? Sign up here for a chance to get a free copy and submit feedback. Learn hands-on how to use GIST and other tools of modern-day product management. The GIST Framework ?—?Goals,

Customer Experience

Business of Software Conference

JANUARY 6, 2020

He also an active blogger, and frequent speaker at industry events about startups, SaaS, and cloud computing. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? and a few other technologies. Video, Slides, & Transcript below. Upcoming Events. Transcript.

Reporting Tools

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools

Business of Software Conference

FEBRUARY 16, 2021

We caught up with him following the announcement of an $11 million funding round for the 13 year old SaaS business which he describes as, ‘Seedstrapped’. Food for thought for anyone on the Long, Slow SaaS Ramp of Death…. It’s Mark Littlewood, from Business of Software. And I was a software developer before.

Feedback Software

Andrew Chen

MAY 28, 2019

In the world of podcasting, the flywheel is spinning: new technologies including AirPods, connected cars, and smart speakers have made it much easier for consumers to listen to audio content, which in turn creates more revenue and financial opportunity for creators, which further encourages high-quality audio content to flow into the space.

Analytic Tools

Amplitude

SEPTEMBER 19, 2019

Even if you don’t use Slack , there’s a good chance that you’ve at least heard of the popular communication tool used by millions worldwide. However, the idea for a cloud-based conferencing tool sat idle for over a decade while Eric worked as Cisco’s Corporate VP of Engineering. Merci Grace. Merci Grace is partly to thank for that.

Fractional VPE