UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. When I got into design, it was very much for the visual aspect of it. Dan is an active member on LinkedIn with over 30k followers.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Mixpanel

SEPTEMBER 28, 2020

With some 260 million monthly active users, Viber messenger is the world’s number-three messaging app. Idan Dadon , Product Manager at Viber, is in charge of building a data-driven culture at the company and mentors PMs in working with the right frameworks, making the right decisions and building a product strategy that is built for growth.

Customer Experience 72

Customer Experience Data Visualization Messaging Positioning 72

Intercom, Inc.

APRIL 8, 2021

It’s not easy to adopt new technologies at such a high-stress time, especially when you’re also intent on keeping a high standard of care, providing a personalized patient experience, and making sure everyone’s data is secure. That was back in 2012, but it wasn’t intentional at the time. Joel: Sure. Joel : Absolutely.

Healthcare 211

Healthcare Data Visualization Customer Experience Weak Development Team 211

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. 2012 – the Inception. The MVP in 2012 (and the world’s first fully responsive crowdfunding website).

User Testing 123

User Testing Weak Development Team Onboarding KPIs Customer Experience 123

Userpilot

DECEMBER 10, 2020

But for SaaS companies – when it’s handled correctly – negative feedback can also be one of the fastest routes to improving your product, customer service and even marketing. Tools for categorizing and collecting feedback. There are many different places where your service and reputation can be a topic of conversation.

User Testing 90

User Testing Feedback Software Customer Feedback Analytic Tools 90

Gainsight

DECEMBER 20, 2020

The core idea is that businesses don’t buy products and services just to “adopt” or “use” them—they buy them to achieve business results. Services might implement a solution aligned to Value (hopefully). Services teams finish the “project”. But it has a broader and less practical message: don’t be deceived by life’s outcomes.

User Testing 69

User Testing Customer Experience Customer Feedback Analytic Tools 69

Modus Create

JUNE 23, 2021

Such leaders don’t treat vision as a tool to pacify stakeholders but as an essential value to power their routine. . Hasbro’s Adoption of Data and Nostalgia (Brian Goldner). Around 2012, Hasbro’s CEO Brian Goldner realized that it was time for a change. . Hasbro decided to act upon the insights. You slack them. .

Leadership 95

Leadership Technical Review Data Visualization Vision 95

Mixpanel

JANUARY 13, 2021

A year from now, on Jan 1, 2022, we’ll remove the Messages & Experiments feature from Mixpanel. New messaging integrations , including a list of preferred partners offering discounts for getting started. Resources for Messages & Experiments users during the transition. Future considerations.

Data Visualization 69

Data Visualization Analytic Tools Messaging User Testing 69

Modus Create

MARCH 14, 2023

Audi — Reducing Marketing Costs with Unreal Engine Automobile Audi, a subsidiary of Volkswagen AG, had a high dependence on external service providers to create visuals for its products. Around 2012, Hasbro’s CEO Brian Goldner realized it was time for a change. Hasbro decided to act upon the insights.

Analytic Tools 98

Analytic Tools Reporting Tools Data Visualization Technical Review 98

The Product Coalition

SEPTEMBER 2, 2019

And Google Wave is a universal communication platform that appeared in 2010 and was closed in 2012, as nobody could understand what it was or how to use it. It’s obvious that these tools were developed with little or no customer participation. And the interview is exactly the tool that will help you with that.

User Testing 60

User Testing Customer Feedback Product Research Customer Experience 60

Intercom, Inc.

AUGUST 25, 2021

We came to the belief that, yes, it was, but that the tools that were available at the time were the things holding people back. We came to see that there was great, great room for improvement and that there was an opportunity to create tools that could much better support human connection.”. Right message, right time, right place.

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Alchemer Mobile

NOVEMBER 25, 2019

So fundamentally fix problems, to build new products, to take customers who had unfortunate experiences and to solve them, whether it’s customer service and customer care or it’s actually feature development. Robi Ganguly: And this is really an ongoing process. Ben Johnson: … so it is an interesting example.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Brian Balfour

FEBRUARY 7, 2017

Andy Carvell joined SoundCloud in 2012, when the company was just over 80 employees and 10 million monthly active users. The service now boasts over 150 million registered users, and monthly actives in the high tens of millions. Some teams may want to look at product issues, while others want to jump into messaging and notifications.

Onboarding KPIs 62

Onboarding KPIs Feedback Software Customer Experience User Testing 62

The Product Coalition

MAY 24, 2018

If you are reading this, I’m assuming that you are doing a good job tracking your product usage data. We’re generating piles of data on our users’ activities every day. From here, many of us are using some kind of general analytics tool, some query interface, to allow us to pull up and visualize this data in different ways.

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Banking 60

Gainsight

FEBRUARY 2, 2024

These are just the tools, however. A marketing professional may get excited about creating an email campaign through an email software solution, for example, but she will be very excited when they improve their conversion rates after a simple change to the message. Unfortunately, webinars are also too often used as marketing tools.

Education 52

Education User Testing Customer Experience Research Software 52

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Under 35s are almost three times more likely to accept app push notifications than older generations, according to Comscore , but they also report the highest level of annoyance at receiving too many notifications. in 2017 to 7.8%

Research Software 123

Research Software Reporting Tools Development Data Visualization 123

UX Planet

JANUARY 23, 2024

By 2012, Facebook was no longer cool. Messages sent from anything other than an iPhone are depicted as green speech balloons while those from an iPhone are blue. Ridiculous as it sounds, there is a social stigma around your messages coming through as green. They just deliver boring, unsexy digital services.

Feedback Software 69

Feedback Software User Testing Customer Experience Customer Feedback 69

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. The only exception is some B2C work with financial services and insurance companies. People didn’t think of LinkedIn as a sales tool.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Intercom, Inc.

JANUARY 25, 2023

In 2018, he started building what would become Gainsight PX , a product experience management software to help companies better understand usage data so they can message their users at the right place and at the right time. Leverage usage data to create better experiences and drive growth. I started my own company back in 2012.

Analytic Tools 118

Analytic Tools Customer Experience B2B User Testing 118

The Product Coalition

NOVEMBER 7, 2019

The history of Slack, the most widely used workplace messaging app, is often referred to as a classic startup success story. Six months after the release in September 2012, the company had to shut down the game servers and admit it couldn’t compete with other online RPGs that already had sustainably growing fan communities and profits.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Andrew Chen

NOVEMBER 1, 2018

If you look at Google Trends, you’ll see that “growth hacking” all of a sudden became a term people in the industry were interested, and were searching for, in 2012. This includes CEOs/founders, VPs, PMs, marketing folks, data science, engineers, and so on. How do you predict the future? It’s hard to predict the future.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

JULY 26, 2016

Claire Suellentrop: Get Out Of The Echo Chamber: How To Use JTBD To Perfect Your Product’s Messaging. Stephen Allott: Scaling Software Sales – Rules & Tools. Vince Darley: Making Sense of Big Data. Derek Sivers: Philosophy of Customer Service. Alex Osterwalder: Tools to Help You Run Your Business.

Weak Development Team 70

Weak Development Team Data Visualization Customer Feedback User Testing 70

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. So let me remind you a little bit of this slide from 2012 which never really took off but I still I’m trying to push it some more. And so we were like hey it’s going to work.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

The Product Coalition

JUNE 1, 2020

Back then, in the year 2012 to 2015, it used to 300 to 500 words. Visual content gets 94% more traction relative to textual content. Types of multimedia content: Images/Infographics Slideshow Videos Podcast Quizzes/Survey: Quizzes and surveys are not only useful to gather data; it helps in content marketing and user engagement.

Customer Experience 78

Customer Experience Blog User Experience Inbound 78

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. That growth is driven by a common difficulty facing many of today’s businesses—mountains of data and no way for non-technical people to make sense of it. That’s where Customer Analytics comes in. Common Customer Analytics Features.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. You can follow and message Li on Twitter if you have thoughts about the piece. And there’s hundreds more listening apps out there.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Business of Software Conference

NOVEMBER 28, 2019

There are three main aspects to sales: Planning, Selling, and Tools. This talk from Stephen Allott takes you throught the journey of planning for success and which rules and tools can help and hinder your organization. Stephen Allott (Seedcamp) – Rules & Tools For Scaling Software Sales from Business of Software Conference.

Analytic Tools 40

Analytic Tools Research Software Data Visualization Software Review 40