Gainsight

JULY 11, 2023

A few years later, in 2012, my company was acquired by SPS Commerce (NASDAQ SPSC), and as part of that acquisition, I joined their leadership team. Within several months, I noticed they had the same problem I had in my startup but at a significantly greater scale and cost. Neither were viable solutions for us.

Education 40

Education Vision Customer Experience Differentiation 40

People-First Product Leadership

OCTOBER 1, 2023

My career coach, Sabrina Braham, shared an article with me titled “ Majority Of Americans Would Rather Fire their Boss Than Get A Raise ” It’s from 2012, so I did what anyone would do, I asked ChatGPT if there were more recent figures. I believe they do. We came up with a few potential factors.

Leadership 52

Leadership Data Visualization Technical Review Product Research 52

ProductBoard

DECEMBER 4, 2017

And when Candy Crush launched in 2012, it took them a mere 15 months to reach that benchmark of 100 million users. Competitive differentiation: Are you in an especially competitive industry? How can you differentiate yourself, or adapt your solution to create a new market category altogether? What’s my point?

Feedback Software 45

Feedback Software Research Software Reporting Tools User Testing 45

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. As a result of this experience, I’m often asked what I’d recommend startups do to grow supply in their marketplace.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Business of Software Conference

MAY 15, 2019

Some friends of mine went off and did the same thing a few years later and successfully floated their business in 2012 for 500 million. It was I think the biggest startup in corporate history at the time. And went from no launch in November 2011 to launching with Tesco February 2012, which saved us, completely saved us.

Research Software 55

Research Software Technology User Testing Fractional CTO 55

Lenny Rachitsky

MAY 14, 2024

In part one , I shared the largest-ever data set of startup pivots. It might have been a neat project for a half-dozen people if we had spent a million dollars to get there, but by the end of 2012, there were 45 people working on it, we had spent many millions of dollars, and it just wasn’t ever going to scale.

User Testing 141

User Testing Research Software Product Research Customer Experience 141

Brian Balfour

AUGUST 3, 2017

As a result they've differentiated their product on the things that enterprise customers care about: customization, security, and scale (that's their Market Product Fit). As a result they've differentiated their product on “All In One” since thats what mid-market customers care about. Marketo Their market is the enterprise.

Marketing 57

Marketing User Testing Outbound Reporting Tools 57

The Product HQ

FEBRUARY 1, 2023

He worked on projects with MetaLab on the side starting in 2012 and officially joined the team in 2015 where his formal title is Project Manager, which at MetaLab includes product management as a focus. He’s worked on and launched products for Fortune 10 companies and startups. is it differentiated or competitive in the market?

User Testing 52

User Testing Product Research Technical Review Customer Feedback 52

The Product HQ

NOVEMBER 20, 2023

He worked on projects with MetaLab on the side starting in 2012 and officially joined the team in 2015 where his formal title is Project Manager, which at MetaLab includes product management as a focus. He’s worked on and launched products for Fortune 10 companies and startups. is it differentiated or competitive in the market?

User Testing 52

User Testing Product Research Technical Review Customer Feedback 52

Business of Software Conference

JULY 6, 2020

Don’t quit your job, do it part time and work overnight’, ‘you got to iterate and test’ and ‘lean startup! Lean Startup! Lean Startup!’ That was actually what I was thinking back in 2012. Why are we doing this – lean startup! Lean Startup! That maybe I would short circuit the sales cycle.

User Testing 52

User Testing Healthcare Customer Experience Analytic Tools 52

Intercom, Inc.

OCTOBER 29, 2020

And so after a few more years doing that, I left and joined a startup. At the same time, I was doing a bunch of startup advisor work. Our best customers at the time were Silicon Valley startups, and the reason they were the best was that the dollar was significantly out-performing the euro. Karen: That’s a good value prop.

Feedback Software 209

Feedback Software Research Software User Testing Reporting Tools 209

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. After this analysis, I’m looking for really differentiated verticals of audio. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. but may not directly sound like podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

I’m looking for startups that can change the game there. After this analysis, I’m looking for really differentiated verticals of audio. We’re interested in investing in the next wave of consumer products and startups coming into the ecosystem, and that includes the audio ecosystem. but may not directly sound like podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Lenny Rachitsky

JANUARY 28, 2025

We’d met a couple of years earlier, in 2007, when Google bought their startup. And they know what they’re up against—and how to radically differentiate from the competition. JZ and I call this combination of customer, approach, and differentiation a Founding Hypothesis.

User Testing 94

User Testing Differentiation White Paper Startups 94