Userpilot

MARCH 22, 2021

Product Marketing Tools For User Analytics Product Marketing Tools For User Onboarding Product Marketing Tools For User Engagement Product Marketing Tools For User Retention Product Marketing Tools For Email Conclusion. Product Marketing Tools For User Analytics. Product Marketing Tools Overview.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Research Software 98

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

JANUARY 15, 2019

These companies take longer to launch usable things, often limit customer visibility/feedback pre-launch, and bake in assumptions about the future with limited ability to adjust to unforeseen shifts. After a bunch of experimentation and learning, they established an incredibly important insight about repeat behavior?—?which

Feedback Software 84

Feedback Software Customer Feedback White Paper Data Visualization 84

Userpilot

MAY 5, 2021

The same can be said about the paths that users take to convert into paying customers. These workflows are designed to lead users to the “Aha! Onboarding workflow software guides users through their journey after the initial sign up. In other words, converting and retaining users. It brings users to the “Aha!

Analytic Tools 52

Analytic Tools Onboarding KPIs Data Visualization Customer Experience 52

Gainsight

MAY 13, 2020

We could have never imagined that when we started Pulse in 2013 with 300 attendees that it would grow to the size of our virtual conference today with over 21,000 registered attendees. Visibility to gain a common view of the customer. How to find pockets of expansion in your customer base. Using your product to drive adoption.

Data Visualization 59

Data Visualization Feedback Software Analytic Tools User Testing 59

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

Mind the Product

MAY 25, 2018

We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. From there we put together a basic roadmap and started writing user stories. 2013 – Launch as Yimby. The Yimby homepage, 2013. Show people how they made a difference.

User Testing 116

User Testing Weak Development Team Onboarding KPIs Customer Experience 116

Mind the Product

APRIL 20, 2017

It has 889 million monthly active users, according to parent company Tencent. Its users spend an average of over 50+ minutes inside the app – about the same as the amount of time a user spends on Facebook, Messenger and Instagram. The Chinese have found their own way to use the messaging platform.

Development 143

Development Data Visualization Transportation Customer Feedback 143

Intercom, Inc.

MAY 25, 2022

For product folks the pressure’s on to revise your roadmap and short-term strategy to account for a narrowing budget, and shifting customer priorities. Those customer interviews you did 6 months ago that informed the decisions you made for 2022? ” So rather than be yet another bad bull’s message, we wanted to be practical.

User Testing 138

User Testing Product Research Roadmap Customer Experience 138

Business of Software Conference

SEPTEMBER 20, 2023

Presentation Skills Considered Harmful, Kathy Sierra , October 4, 2013 Kathy Sierra’s blog is sadly no longer live but this is one of a number of posts that underlines why she is THE BEST. And since I’m a software developer, I’ll think of the audience as my users. And if it’s a user experience, then what am I?

Presentation 52

Presentation Customer Experience UX User Experience 52

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Since the foundation of UX studio by Dávid Pásztor in 2013, we’ve rapidly grown into one of the best digital design companies. Research ensures prioritized user needs and delivered effectiveness.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

UX Studio: Product Management

APRIL 15, 2021

At UX Studio we offer product design and user research services to clients worldwide. When the company started in 2013, our mission was to design the right way. The four sessions were designed to allow space for conversations within the team and also for us team leaders to give feedback and make decisions. And it worked!

User Testing 98

User Testing Research Software Feedback Software Product Research 98

Userpilot

JULY 26, 2021

Users get to experience the value of the product before paying for it. Product growth is a go-to-market strategy that uses the product to drive user acquisition, activation , conversion, and retention. And once the user gets value from the product, it’s easier for them to decide to upgrade to a paid plan. Not exactly.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Gainsight

JULY 7, 2021

I can pretty vividly remember the first Pulse conference I attended back in 2013. Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. The More Things Change, the More They Stay the Same.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

The Product Coalition

MARCH 8, 2019

Quick Background on Product Hunt Product Hunt was created in 2013, and was made to be a place for people to share cool new products with each other (hence the ‘hunting around’). It’s full of early adopters, other creators and people that love giving feedback. telling them we were launching and I’d love their feedback.

Feedback Software 60

Feedback Software Technical Review Software Review Systems Review 60

Userpilot

FEBRUARY 17, 2021

Topics: Positioning to scaling success, Building a PMM team for success, Cross-functional collaboration, career development, Demystifying Segmentation, Research & Testing, Hired as a Remote PMM, In-Product Engagements – Lead Customers to the Aha! Moment- Drive Adoption, Retention and Growth, and much more.

Research Software 98

Research Software User Testing Product Research Analytic Tools 98

Userpilot

JULY 4, 2022

Why should you adopt a customer-led growth strategy in your SaaS? Is it possible to increase user engagement by focusing on a customer-led growth strategy and hit the metrics you are hoping for? Specifically, we’ll consider: Three reasons why the customer-led growth approach is the best go-to-market strategy.

Feedback Software 119

Feedback Software Analytic Tools Customer Feedback Customer Experience 119

Userpilot

SEPTEMBER 8, 2021

Product tours are an essential way to onboard users in your app. Yet, all too often, SaaS businesses see their customers not completing the product tour, or even churning during the onboarding stage. Product tours are a way of showing users the product features they need to learn in order to activate. Let's get into it.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Software Review 98

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. In this article, we’ve put all our insights from building walkthroughs with thousands of SaaS companies in one place. Let’s get into it. That’s a product tour , and you should avoid those.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

ProductPlan

FEBRUARY 24, 2021

Both founded in 2013, ProductPlan and Roadmunk offer software that makes it easy to build and share beautiful roadmaps. Roadmunk, both do an excellent job of introducing you to the platform with the following features: In-app tutorials and help messages. As such, it needs dedicated features to support all of these important functions.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

ProductPlan

FEBRUARY 24, 2021

Both founded in 2013, ProductPlan and Roadmunk offer software that makes it easy to build and share beautiful roadmaps. Roadmunk, both do an excellent job of introducing you to the platform with the following features: In-app tutorials and help messages. As such, it needs dedicated features to support all of these important functions.

Feedback Software 52

Feedback Software Data Visualization Software Review User Testing 52

UX Studio: Product Management

SEPTEMBER 16, 2021

UX studio was founded by a UX design ambassador and TEDx speaker, David Pasztor, in 2013. As an expert design agency, we offer product design, and user experience research services, UX consulting, and customized solutions to address our clients’ challenges. Our client portfolio is rich and diverse. Goodpatch .

Research Software 59

Research Software User Testing Analytic Tools Feedback Software 59

Izenda

JUNE 17, 2019

In 2013, during the third quarter of Super Bowl XLVII, something happened that had never happened at a super bowl before: the power went out. The message got 15,000 retweets and more than 20,000 likes on Facebook by the following day, citing many to say that Oreo won the “Marketing” Super Bowl. User-testing. A Changing World.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

Alchemer Mobile

APRIL 28, 2020

The messages have started blurring together. Customers are so tired of being talked at. Brands need to give customers the opportunity to express these needs and then actually make changes based on that feedback. At Apptentive, we talk a lot about using customer emotion to help drive product decisions.

Customer Communications 147

Customer Communications User Testing Customer Feedback Customer Experience 147

Intercom, Inc.

MAY 12, 2020

There’s only really one way to develop product judgment and that’s through direct interaction with your customers. It’s hard at times to ensure that PMs and designers are getting that direct feedback loop with users , but it pays enormous dividends. They design it a different way and users reacted.

User Testing 173

User Testing Product Research Customer Experience Customer Feedback 173

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. This is such an indirect way for Google to tell their message, and to engage us in their products. It starts in 1775.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Modus Create

JULY 1, 2020

There are message boards and Reddits dedicated to Lupus where I sometimes go to get support from fellow sufferers. I have been on the Ketogenic diet since 2013, and it is known to boost energy and reduce inflammation. I also developed a slick (but custom) home automation system for my home. Measuring Success.

Reporting Tools 98

Reporting Tools Systems Review Software Review Technical Review 98

Userpilot

DECEMBER 23, 2020

ková, Product Marketing Manager at Kontentino; Aditi Gupta, Product Marketing Manager at Varicent; and our own home-grown Product Manager at Userpilot – Andy Shamah – and got some really interesting insights which we’re summarizing below. and a better overall user experience. Gamification & Personalization.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Andrew Chen

DECEMBER 10, 2018

I’m really bullish about what’s around the corner – and I want to unpack what I’m looking for, how I’ve drawn insights from history, and what’s around the corner. This is such an indirect way for Google to tell their message, and to engage us in their products. It starts in 1775.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Intercom, Inc.

MAY 17, 2018

In short, JTBD is a research process that helps uncover a customer’s motivation for buying your product – the “job” your product is“hired” to complete. Bob’s appeared on our podcast to talk JTBD previously , and I welcomed him back to talk about how we can continue getting better at unpacking customer motivations.

User Testing 202

User Testing Customer Experience Reporting Tools Research Software 202

freshtrax

JANUARY 24, 2019

However, sometimes it is not easy to get insight from outside. They do this because they don’t want to make other people feel offended by giving opposite opinions or negative feedback, and also they want to avoid arguments that might come up from different opinions and ideas. Where Do Japanese People Share “Honne”? – Twitter!!

User Testing 78

User Testing Marketing Customer Feedback Research Software 78

BrainMates

OCTOBER 30, 2022

Some quotes put this higher – even up to 95% – but 40% is what empirical evidence indicates (see Castellion & Markham 2013 ). 1 - A Lack Of Customer Benefit. A product or product improvement needs to provide genuine benefits to a customer. These benefits will come from solving a deep problem a customer has.

Development 59

Development Transportation Research Software Product Research 59

Userpilot

JUNE 4, 2021

SaaS apps also need walkthrough software to guide their users through their products. A walkthrough software uses interactive walkthroughs to support new user onboarding. If you are on the lookout for a walkthrough software that will knock the experience out of the park for your users, keep reading! Conclusion.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Software Review 98

Userpilot

MAY 19, 2019

Appcues is a fantastic product when it comes to user onboarding, but is it the right fit for your company? They all offer at least basic user onboarding elements, UI customization, and are designed to help improve your product experience. One of the first companies to help revolutionize user onboarding was WalkMe.

Analytic Tools 40

Analytic Tools Data Visualization User Testing Customer Experience 40

Business of Software Conference

MARCH 30, 2021

Possibly my favourite, possibly 2013 was really lovely in many, many respects. And I’ve had messages from people who’ve read it at very difficult or watched it at very difficult times in their life, and it saved lives without over stating it. Thinking about is the purpose of their business to support their users.

Feedback Software 52

Feedback Software Weak Development Team Events Customer Experience 52