Intercom, Inc.

DECEMBER 31, 2019

Inspired by Andreessen’s maxim, in 2014 Benedict Evans coined the phrase “ Mobile is eating the world ,” which in retrospect feels like it downplayed just how much our daily lives have become consumed by our smartphones. billion smartphone users worldwide according to recent estimates, which is about 42% of the global population.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? It gives end users multiple feedback options from one button.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

freshtrax

FEBRUARY 21, 2023

Although the number of tourists has plummeted in the past years due to the pandemic, the percentage of foreigners in Tokyo has been increasing since 2014 with internationalization rapidly progressing in the city. During that time, I realized the power of technology which could impact the way we provide solutions.

Research Software 52

Research Software Technical Review UX Data Visualization 52

Pragmatic Marketing

JULY 18, 2018

In essence, consumers would own their personal data for the first time. This has serious implications for a wide range of companies—from technology, to services, to online media and many others—that collect personal data on customers. Your Customers’ Rights Under CCPA. Hire a chief data protection officer.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

In essence, consumers would own their personal data for the first time. This has serious implications for a wide range of companies—from technology, to services, to online media and many others—that collect personal data on customers. Your Customers’ Rights Under CCPA. businesses collecting personal data.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

UX Planet

FEBRUARY 26, 2024

This analysis examines 186 comments in order to try to understand the psychological and practical reasons behind this discontent, uncovering concerns about unrealistic time expectations, lack of respect for expertise, limited skill assessment and ethical considerations surrounding unpaid work. Even at a contractual level, the context varies.

User Testing 91

User Testing Research Software Data Visualization Feedback Software 91

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

PMLesson's Ace the PM Interview

SEPTEMBER 28, 2020

One of them was our co-founder Stephen Cognetta back in 2014-2015. We understand that it can feel overwhelming to aspire towards a position at the tech giant. They are: Focus on the user and all else will follow. Larry Page, co-founder and long-time CEO of Google, is famous for his dedication to "moonshots" and a "10x" mindset.

Reporting Tools 98

Reporting Tools Software Engineering User Testing Customer Experience 98

svpg

SEPTEMBER 30, 2016

There are three main reasons for this: First, even though I personally spend a good deal of my time writing and coaching and teaching about product management, there’s little question that there remains considerable confusion about this role. At the time, Word for Mac was a relatively small market.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

freshtrax

SEPTEMBER 24, 2019

With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. Q: Adjust expanded to Japan in 2014.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Bryce York

JANUARY 12, 2015

Most of us though, didn’t make time to get past that stage. 2015 will be the year where most people know what CRO is and the way to differentiate your store, will be to actually start doing it! It looks to me like their main strategy was getting heavy Instagram users to review their product. Times have changed!

User Testing 52

User Testing Research Software Customer Experience Technical Review 52

Intercom, Inc.

JANUARY 18, 2023

If you’re short on time, here are a few quick takeaways: Despite the normalization of online tutoring, many teachers still have their doubts, not to mention the challenges in the equity of devices and internet access. How can we generate a lot of value for the customers and ensure they’re enjoying it every step of the way?

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40