Mixpanel

JULY 21, 2023

Over the past year, the design, brand, and engineering teams at Mixpanel have been working hard on a complete overhaul of how the world experiences us: our website. The Mixpanel homepage circa 2014. We’d have to hire and bring in UI engineers from other teams at Mixpanel that specialized in challenging user experiences.

Analytic Tools 52

Analytic Tools User Testing Customer Experience Vision 52

UX Planet

FEBRUARY 26, 2024

This analysis examines 186 comments in order to try to understand the psychological and practical reasons behind this discontent, uncovering concerns about unrealistic time expectations, lack of respect for expertise, limited skill assessment and ethical considerations surrounding unpaid work.

User Testing 98

User Testing Research Software Data Visualization Feedback Software 98

Intercom, Inc.

DECEMBER 31, 2019

Inspired by Andreessen’s maxim, in 2014 Benedict Evans coined the phrase “ Mobile is eating the world ,” which in retrospect feels like it downplayed just how much our daily lives have become consumed by our smartphones. billion smartphone users worldwide according to recent estimates, which is about 42% of the global population.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Product Innovation Educators

MARCH 27, 2023

We conducted two more retrospective analyses covering 2004-2013 and 2014-2021. From 1988-2004, winners were early adopters of Stage-Gate, cross-functional teams, and voice-of-the-customer. One of those elements is solving a significant customer problem. It’s important to talk to the customer.

User Testing 83

User Testing Crowdsource Healthcare Finance 83

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

The Product Coalition

JULY 12, 2019

How to run Design Sprint [Back to- Product Management 101 ] After you have conducted user research and developed artifacts, next step is to start building your product. Steve Jobs The core of design is not how a product looks but how seamless it is for a user to use the product. A good UX can be a strong product differentiator.

UX 60

UX User Testing Customer Experience Research Software 60

The Product Coalition

JUNE 14, 2020

As the founder of a young startup in times of high economic uncertainty, I have found myself thinking again about what makes a successful product, and what makes them fail. All of these products had a huge Total Addressable Market (TAM), and were clearly Feasible, but failed to differentiate themselves in any meaningful way.

Technical Review 78

Technical Review Marketing Data Visualization Analytic Tools 78

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 95

Data Visualization User Testing Product Research Analytic Tools 95

PMLesson's Ace the PM Interview

SEPTEMBER 28, 2020

One of them was our co-founder Stephen Cognetta back in 2014-2015. Google's career page titled 'How We Hire' says the following: There’s no one kind of Googler, so we’re always looking for people who can bring new perspectives and life experiences to our teams. They are: Focus on the user and all else will follow.

Reporting Tools 98

Reporting Tools Software Engineering User Testing Customer Experience 98

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? It gives end users multiple feedback options from one button.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

svpg

SEPTEMBER 30, 2016

There are three main reasons for this: First, even though I personally spend a good deal of my time writing and coaching and teaching about product management, there’s little question that there remains considerable confusion about this role. At the time, Word for Mac was a relatively small market.

Reporting Tools 160

Reporting Tools Analytic Tools Customer Experience Technical Review 160

Amplitude

DECEMBER 12, 2018

In 2014, data predicted that less than 0.01% of mobile apps would be considered a financial success by 2018. For those working with an outside development agency–especially for the first time– it begins with finding the right partner. How can a company ensure their app is a worthwhile investment? Why is Pre-Planning Important?

Analytic Tools 65

Analytic Tools Research Software Feedback Software Data Visualization 65

Department of Product

MAY 22, 2020

What evidence do you have to suggest that the features you’re building will actually matter to customers? If the features you’re building aren’t valuable, or if you’re unable to determine what’s valuable to your customers, then that’s a real problem. Virality – will your users tell other potential users about what they’re using?

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

freshtrax

SEPTEMBER 24, 2019

With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. Q: Adjust expanded to Japan in 2014.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Pragmatic Marketing

JULY 18, 2018

In essence, consumers would own their personal data for the first time. This has serious implications for a wide range of companies—from technology, to services, to online media and many others—that collect personal data on customers. Your Customers’ Rights Under CCPA. Hire a chief data protection officer.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

Pragmatic Marketing

JULY 18, 2018

In essence, consumers would own their personal data for the first time. This has serious implications for a wide range of companies—from technology, to services, to online media and many others—that collect personal data on customers. Your Customers’ Rights Under CCPA. businesses collecting personal data.

User Testing 70

User Testing Data Visualization Technical Review Research Software 70

freshtrax

FEBRUARY 21, 2023

Although the number of tourists has plummeted in the past years due to the pandemic, the percentage of foreigners in Tokyo has been increasing since 2014 with internationalization rapidly progressing in the city. During that time, I realized the power of technology which could impact the way we provide solutions.

Research Software 52

Research Software Technical Review UX Data Visualization 52

Mixpanel

SEPTEMBER 11, 2019

The uproar among the website’s (then) small user base of 12M was big enough to draw headlines. And their conviction certainly paid off: News Feed became the primary driver of traffic and engagement on the site and helped Facebook grow to over 2B users globally. Has there been positive or negative user feedback for your product?

Data Visualization 40

Data Visualization User Testing Product Research Analytic Tools 40

Bryce York

JANUARY 12, 2015

Most of us though, didn’t make time to get past that stage. 2015 will be the year where most people know what CRO is and the way to differentiate your store, will be to actually start doing it! It looks to me like their main strategy was getting heavy Instagram users to review their product. Times have changed!

User Testing 52

User Testing Research Software Customer Experience Technical Review 52

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

SEPTEMBER 28, 2021

As Intercom grows, we’re moving into new markets and serving new customers. For product managers, this means evolving to build for upmarket companies while ensuring Intercom’s long-standing customers remain at the center of what we do. But one thing is consistent across every product management role – a deep focus on the customer. .

Feedback Software 249

Feedback Software Product Management Product Manager User Testing 249

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Gainsight

MARCH 8, 2022

And of making sure that every single customer was happy, successful, and guaranteed to come back or recommend us to their neighbors and friends, as the business was nearly 100% referral-based. . I had to innovate, disrupt and drive simplicity and time savings if I wanted to differentiate. . That brings me to today.

Customer Experience 98

Customer Experience Data Visualization Consulting Webinar 98

Intercom, Inc.

SEPTEMBER 15, 2022

We use them to add richness to online conversations, emphasize a point, and even create a sense of rapport with customers. Together, they’ll talk about the evolution of emojis, recent trends in business messaging, and how organizations can use emojis to build better relationships with their customers.

Messaging 129

Messaging Reporting Tools Research Software Data Visualization 129

Intercom, Inc.

MAY 28, 2020

Aircall, “ the phone system for modern business ,” goes far beyond the call centers of old by playing well with third-party integrations that allow companies to do everything from viewing customers’ history and call transcripts in their CRM to making or receiving calls directly within Intercom Messenger. Short on time?

Customer Experience 186

Customer Experience Government Agile Marketing 186

Intercom, Inc.

JANUARY 18, 2023

If you’re short on time, here are a few quick takeaways: Despite the normalization of online tutoring, many teachers still have their doubts, not to mention the challenges in the equity of devices and internet access. How can we generate a lot of value for the customers and ensure they’re enjoying it every step of the way?

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205