Intercom, Inc.

JUNE 20, 2018

As Intercom’s customer base moved upmarket, it became increasingly obvious to us in Sales that what worked well in our product for early-stage startups didn’t for larger companies. But we quickly realized that the job of sales at Intercom is two-fold: to drive revenue for the company and be the voice of our customers.

Feedback Software 199

Feedback Software Product Research User Testing Feedback Loop 199

Userpilot

SEPTEMBER 15, 2023

What is concept testing and how can it help accelerate your product-led growth ? In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. Validate new features by asking users if they helped to achieve their goals.

User Testing 105

User Testing Feedback Software Product Research Analytic Tools 105

The Product Coalition

SEPTEMBER 6, 2021

Much research is still going on the development of AI-powered contact lenses. The demand is due to the production of lightweight wearable, with some fancy technology which can also be beneficial for certain medical conditions. Due to rapid artificial intelligence development, the technology has been used in many devices.

Artificial Inteligence 160

Artificial Inteligence Research Software Technical Review User Testing 160

The Product Coalition

FEBRUARY 14, 2022

How many times have you heard the phrase “It’s research, it will be ready when it’s ready”? Photo by Skitterphoto from Pexels In 2014, at the ProductX conference, I won second place for my presentation on time management for busy product managers. In algorithmic research, this is very prominent. Here’s how. they are Ph.D.’s

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Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

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User Testing Weak Development Team Onboarding KPIs Customer Experience 149

The Product Coalition

JUNE 17, 2019

“The digital transformation of any enterprise is a herculean task requiring a willingness to embrace cultural change, the ability to immerse the entire organization in the customer journey, and a total commitment to digitize to the core”?—? Bank customers’ requests are rapidly changing. from the Revolut manifesto on its careers page.

Banking 113

Banking Development Team Review Software Review Technical Review 113

Userpilot

JANUARY 30, 2023

Product adoption is crucial for the success of SaaS companies because it secures users to be long-term customers. That's why we've compiled multiple examples of successful companies nailing product adoption across the entire user journey. Searching for more information to see if it fits user needs.

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

Revulytics

AUGUST 21, 2019

What is Software Piracy? Software piracy is the use of unlicensed software where the user has never paid the software vendor a licensing fee for the application. What are the effects of Software Piracy? billion, and 37% of software installed on personal computers is unlicensed.

Software Review 12

Software Review Analytic Tools Reporting Tools Research Software 12

The Product Coalition

MARCH 22, 2021

In the startup world, making software user-friendly and easy to use has become a real trend lately. When the success of your project depends on the quality of the UI/UX design, choosing the right user experience agency to work with is an extremely important task. based on 19 reviews on Clutch.co. and Facebook.

UX 126

UX Research Software Feedback Software User Testing 126

The Product Coalition

DECEMBER 14, 2019

The market is saturated with hundreds of FinTech software development companies, so it can be challenging to choose the one that best fits your business. These companies will help you build a user-friendly software that allows you to manage your financial activity efficiently.

Analytic Tools 87

Analytic Tools Research Software Software Developers Software Development 87

The Product Coalition

DECEMBER 27, 2022

The NFTs, or the Non-Fungible Tokens, first appeared in the market in 2014 and have constantly been evolving ever since. They soon climbed up the hierarchy to be the mainstream platform leaving the users with two of the largest NFT marketplaces in the world, OpenSea, and SuperRare.

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Data Visualization Technical Review Systems Review Software Review 147

Intercom, Inc.

JANUARY 10, 2019

But instead of focusing exclusively on algorithms, the next frontier is making those bots accessible and user-friendly. Instead, they should be deployed when there are more complicated if-this-then-that scenarios that would be difficult for users to guide themselves through. Chatbots shouldn’t just ape web forms. Paul: Yeah, for sure.

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Userpilot

JULY 12, 2021

How much does your business stand to gain from using customer retention analytics? While acquiring new customers is crucial, it’s important not to neglect the ones you already have. Effective retention takes more than just using your intuition to determine what will keep customers satisfied. What is customer retention analytics?

Analytic Tools 98

Analytic Tools Data Visualization Customer Experience Research Software 98

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. We’ll also hear Andrew Chen, general partner at Andreessen Horowitz, talking about the changing landscape of customer acquisition.

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Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

OCTOBER 17, 2018

When you think of Intercom, you probably think of software, our Messenger, perhaps this blog. The first Intercomic (although that phrase wasn’t coined at the time) was created in 2014 when I was asked to create a comic for an intern who was finishing up their time at the company. Let me explain. How did it all begin?

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User Testing Customer Feedback Feedback Software Software Review 151

ProductPlan

FEBRUARY 20, 2019

At the time, he says the company’s co-founder and CTO personally reviewed almost every product decision. As Lynch recalls, the CTO was busy, but the review process seemed to work well while the team was still small. Change is the only constant and software is not the only thing that should be iteratively developed.

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Software Review CTO Feedback Software User Testing 84

Brian Balfour

OCTOBER 13, 2017

This post is the HubSpot Sales case study that illustrates the concepts of the 4-Fits Framework, a 5 post series in which I explain the four frameworks you need to align to grow to a $100M+ company. When I joined HubSpot in January 2014 the mission was clear. Which is why the term Product Market Fit never sat right with me.

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Framework User Testing Customer Experience Inbound 111

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

Gainsight

MARCH 19, 2020

And that’s driven thousands of customer success professionals who were used to seeing their clients and teams every day to learn the ins and outs of “virtual” CS. Early in Gainsight’s tenure (2014), we had a big client (still a customer today) who had a feature request and wanted to see our roadmap. But here we are.

Customer Experience 85

Customer Experience User Testing Customer Feedback Technical Review 85

Modus Create

MARCH 8, 2020

A friend thought I would be a good fit to do manual UI testing and data validation testing for the company she was at, and helped me get an interview. I had done a ton of research and became passionate about finding an organization driven by results, not “ass in chair” time. Supporting sales, operations, and delivery.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

UX Planet

APRIL 12, 2024

When I started my career, the role of the Interactive Designer (which now would be classified as a Product Designer, or some may say UX Designer, something I inherently disagree with), included everything from Research, Information Architecture, Content Writing, Visual Design, and of course, Front End Development.

Research Software 111

Research Software Analytic Tools Feedback Software User Testing 111

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years.

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Research Software UX Feedback Software User Testing 90

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. Born in Poland, she moved to London in 2014 to embark on her career in Product Management. First of all, could you tell us a few words about how you ended up becoming a product manager?

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 52

Feedback Software Research Software User Testing Analytic Tools 52

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. Don’t Make Me Think.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Andrew Chen

OCTOBER 17, 2017

NYU Professor Aswath Damodaran asserted that Uber was overvalued after a 2014 investment round. Since the 2014 article, Uber has blown past his estimate by 10X, with top line revenues to support it. As tasks started getting onerous, I would usually write some code to automate them. and the taxi market. And I just kept listening.

Weak Development Team 0

Weak Development Team Technical Review Data Visualization Travel 0

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. An animated video creates an emotional and aesthetical appeal to customers and helps them learn while having fun at the same time.

Research Software 82

Research Software Feedback Software User Testing Product Research 82

Revulytics

DECEMBER 16, 2019

As product management becomes such an in-demand, lucrative career option, companies are carving out markets with offerings that enhance a product manager’s job to build and optimize customer-centric products. The majority of the attendees are from business and enterprise software/SaaS, consumer and web.

Analytic Tools 76

Analytic Tools CTO Coach Research Software Product Management 76

The Product Coalition

DECEMBER 19, 2019

Moreover, it also helps to improve the purchasing power of average consumers, causing the demand for goods and services to increase significantly. And this is maybe due to adoption barriers, pauses, and transition costs , such as the cannibalization of incumbent revenues. However, those opportunities haven’t materialized at scale.

Research Software 78

Research Software Technical Review Product Research User Testing 78

Usersnap

AUGUST 12, 2024

Net Promoter Score, launched in 2003, has become a key metric for assessing customer satisfaction. NPS measures customer loyalty by asking how likely customers are to recommend your product or service to others. They offer detailed reporting and customizable survey questions , often with user-friendly interfaces.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Usersnap

JULY 18, 2022

Also known as feedback menus at Usersnap, floating action buttons make a website more user-friendly; many companies find them necessary when collecting customer feedback , and making product or website improvements. What does this customer feedback menu do? However, their effects help users navigate.

Feedback Software 52

Feedback Software Research Software User Testing Customer Feedback 52

UX Studio: Product Management

JULY 9, 2021

We are a UX design agency based in Europe with a decade of experience in UX design and research. One of them is location, so this time we reviewed the top companies to help you find the right UX agency in London. Super User Studio. Our list to help you find the best UX agency London based companies work with. Studio Graphene.

Research Software 52

Research Software UX User Testing Product Research 52

Arkenea

MARCH 15, 2025

An interoperable system performs these tasks without any user intervention. Moreover, integrating these systems with the ability to perform one-to-one data sharing can be difficult and time-consuming. There are several coding systems such as SNOMED, CPT, LOINC, or ICD-10. Want to get your HealthTech project off the ground?

Healthcare 52

Healthcare Reporting Tools Analytic Tools Software Review 52

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Besides those, our digital creations captivate the target audience to drive high conversion rates while being user-friendly. Research ensures prioritized user needs and delivered effectiveness.

Research Software 66

Research Software Data Visualization User Testing Technical Review 66

PMLesson's Ace the PM Interview

JULY 13, 2020

The debate is on-going, but they all deliver value to their users. What’s the quickest way to collate user feedback? You’ll keep one eye on cost and another on key customers. Whether you’re analyzing your own website or app, or you choose your current employer’s product, try: Collecting user feedback.

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Certifications User Testing Data Visualization Feedback Software 52

The Product Coalition

MAY 21, 2018

This led MIT researchers Erik Brynjolfsson and Andrew McAfee to refer to this era also as “The Second Machine Age”. Due to the advent of new materials, 3D printing was made possible at the same time that new, smaller and more powerful sensors enabled IoT and inventions such as autonomous vehicles. Source: World Economic Forum?—?Fourth

Reporting Tools 60

Reporting Tools Artificial Inteligence Research Software Data Visualization 60

Bryce York

JANUARY 12, 2015

Many of us even did some research and started to look into the technology and tactics that make it work. It looks to me like their main strategy was getting heavy Instagram users to review their product. With software and hardware rapidly improving, there’s less and less room for stores with a bad mobile experience.

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User Testing Research Software Customer Experience Technical Review 52