Mind the Product

JUNE 10, 2019

In this ProductTank London talk, Claire Parker describes how the Financial Times built internal tools for editorial use by using a product development approach. Four years ago, the FT built a newsroom analytics tool to see how customers engaged with its news stories. User Testing. Launching Lantern.

Customer Experience 107

Customer Experience Data Visualization Development User Testing 107

The Product Coalition

FEBRUARY 29, 2024

As GitHub gained traction, its user base swelled to millions, reflecting the platform’s growing influence and appeal within the developer community. million users , signaling a monumental shift in the landscape of software development and version control. By 2012, GitHub had surpassed 2.5 Furthermore, Hacktoberfest has seen over 2.35

Software Review 113

Software Review Customer Experience Software Developers Software Development 113

Mixpanel

JANUARY 12, 2023

We’ve run dozens of customer interviews, analyzed our competitors, tracked our customer lifecycle, and aligned with the company vision: now we’re finally ready to write copy. It’s absolutely rooted in the empirical data that gives an objective understanding of your customers’ paint points and desires.

Data Visualization 115

Data Visualization User Testing Research Software Product Research 115

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

MAY 20, 2021

So, with that in mind I’d like to share a compilation of some of my favorite guests, hosts, and interviews from my time here. It’s a great peek behind the scenes of how we think about using machine learning in a practical way that truly benefits our users. Kathryn Finney is an author, futurist, and entrepreneur.

User Testing 211

User Testing Magazine Artificial Inteligence Feedback Software 211

Mind the Product

MAY 25, 2018

Initially JustGiving supported only registered charities on its website, but the founders’ vision was to support all good causes. We ran through various exercises in the first week to give us direction, including user journey mapping , product in a box , and the speedboat game. The initial vision was to. Build a community.

User Testing 113

User Testing Weak Development Team Onboarding KPIs Customer Experience 113

freshtrax

AUGUST 31, 2021

In this rebranding, not only the brand elements, but also the company’s vision, cultural values, and services were all redesigned to create a truly new btrax. Since 2015, we began providing workshop-style services, mostly to Japanese enterprises, based on design thinking. btrax recently underwent a major relaunch of its brand.

User Testing 105

User Testing Research Software Branding Workshop 105

Gainsight

FEBRUARY 13, 2023

We caught up with Jim Mercer, Zoom’s Global Head of Customer Success, just as the company was launching a new partnership with the Gainsight customer success platform to help expand and scale the capabilities of Zoom even further. What can a customer success platform add to its offering? JM: Yes, for sure.

Customer Feedback 52

Customer Feedback Data Visualization Customer Experience Strategy 52

Gainsight

MARCH 1, 2021

Today, we are sharing lessons from Sam Johnson, Chief Customer Officer of Jamf , and Ben Michael, their Director of Customer Success. Jamf is a bridge between the legendary Apple user experience and the enterprise demands of IT needs. . We set a vision in 2015 to empower twenty million people by 2020.

Customer Experience 52

Customer Experience User Testing Customer Feedback Data Visualization 52

UX Studio

JUNE 30, 2022

And if your website doesn’t work well on mobile devices, you lose a good number of users. billion smartphone users in the world. We can agree, that’s a huge amount of potential customers for your website. Our designers have all the experience and knowledge you need. Improved user experience.

Reporting Tools 102

Reporting Tools User Testing Customer Experience Product Research 102

The Product Coalition

JUNE 22, 2023

In this next phase of modern commerce, deeper and more seamless interconnections are being pursued to further optimize consumer experience. Our purchasing experience has become more complex, omni-channel, contextual, and digital first, and business has followed. This includes custom flows, multicurrency and branding.

Finance 107

Finance Banking User Testing Onboarding KPIs 107

Roman Pichler

SEPTEMBER 18, 2017

In the product planning model above, the vision describes the ultimate purpose for creating the product; the product strategy states how the vision will be realised; and the product roadmap states how the strategy will be implemented. The picture below shows the planning horizons I like to work with.

User Testing 158

User Testing Technical Review Data Visualization Vision 158

Intercom, Inc.

AUGUST 22, 2018

I recently had my own moment of reckoning with how reality and our visions of the future can collide. I designed my first chatbot in 2015. At the time a lot of people in the tech industry thought that chatbots coupled with AI were the future of UI. We recently released Custom Bots powered by Operator.

Analytic Tools 151

Analytic Tools Data Visualization Banking Customer Experience 151

The Product Coalition

JANUARY 22, 2021

In 2015 it was discovered by Harvard Business Review that 75% of cross functional teams were dysfunctional. Check out this great talk on the Product Manager and Cross-Functional Teams: Subscribe to our YouTube channel to get talks like this any time you want! After all, nothing worth doing was ever easy! Try not to demonize.

Product Management 152

Product Management Product Manager Feedback Software Data Visualization 152

Mixpanel

FEBRUARY 12, 2019

By 2015, Matthew Black was a veteran of the startup world. His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. But it wasn’t until a call from an Australian customer in April 2016 that the agency’s way forward became clear.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68

Intercom, Inc.

JANUARY 14, 2021

With a background in computer science and an MBA, he soon realized that understanding the markets and customers is as important as building the products. And so, in 2014, he founded Productboard , a product management system that incorporates customer feedback and insights to help product teams build better products.

Feedback Software 225

Feedback Software Research Software Analytic Tools Product Strategy 225

Intercom, Inc.

MAY 28, 2020

Aircall, “ the phone system for modern business ,” goes far beyond the call centers of old by playing well with third-party integrations that allow companies to do everything from viewing customers’ history and call transcripts in their CRM to making or receiving calls directly within Intercom Messenger. Short on time?

Customer Experience 186

Customer Experience Government Agile Marketing 186

UserVoice

JULY 28, 2017

There’s also lots of project management templates out there for Google Docs that you could experiment with. If you can’t manage to get the time to focus on those tasks which are truly important to your product, your product will fail.”. Is this a valuable use of my time?

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Tyner Blain

FEBRUARY 17, 2016

Customer Churn is the loss of existing customers and the slope that makes growing a subscription business an uphill climb. Finding the Right Customers by Understanding Your Customers. Her article explains a fundamental issue of not understanding and talking to the right target customers for their business.

Customer Experience 45

Customer Experience Reporting Tools Workshop Vision 45

Intercom, Inc.

SEPTEMBER 26, 2019

Former Head of Marketing at MadKudu, Liam Boogar-Azoulay, on ensuring you value customers and partners. For instance, you build an iOS because you know you’re going to get users through it. When people build more stuff on top of your product, then your product is more useful to your customers all of a sudden.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

PMLesson's Ace the PM Interview

DECEMBER 4, 2021

While it initially opened its doors with Bitcoin trading, it now allows users to trade hundreds of different cryptocurrencies. The company is famous for providing its customers with access to stocks and ETFs (exchange-traded funds) without commissions. Not only that, it is well-known for its mobile app that was first released in 2015.

Reporting Tools 52

Reporting Tools Software Engineering Feedback Software Engineering 52

The Product Guy

MAY 21, 2018

The learning experience in the past few months with my mentor Andy Wadhwa has been profound. At the time, our product team was in a process of envisioning our ideal product. So should we keep going with this route until we had a perfect and detailed product vision, or should we abandon this idea and reroute? We were stuck.

User Friction 104

User Friction Customer Experience Vision Technical Review 104

The Product Coalition

JUNE 9, 2020

I was attending a very small startup event where Gregory Culpin presented the company and its market vision. Even though Elium already had some traction and gained many flagship customers, they were still doing on-demand development for other companies to cover their costs. After a year and a half of hard work, the effort paid off.

Research Software 79

Research Software Startups Product Research Customer Experience 79

The Product Guy

AUGUST 30, 2017

At the end of 2015 I was in the worst nightmare of any Product Manager. I had a strong roadmap, clear goals and a vision for the product. We would regularly meet to discuss the features required, what the customers expected. A production release was a distant vision. We were making great progress. How did I get here?

Technical Advisors 123

Technical Advisors Product Management Product Manager Technical Review 123

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. UI design is a subset of UX and a UI designer is responsible for designing the visual experience of a digital product for users. Who is your ideal customer and who isn’t? Let’s dive in!

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

UX Studio

JUNE 30, 2023

With the increasing competition in the online space, businesses need to ensure their website not only looks visually appealing but also provides a user-friendly experience. We deliver impactful, user-friend, and unique solutions for ambitious ideas. They blend strategy and creativity in their user-friendly designs.

Research Software 60

Research Software Feedback Software Analytic Tools Reporting Tools 60

The Product Guy

OCTOBER 9, 2018

Fortunately, I was paired with a mentor, Vikas Batra, who has several years of product management experience in enterprise telecommunications hardware. Done correctly, its contents should also not be a surprise when it comes time to circulate it around the company. This framework covers five major questions: What do we aspire to be?

Weak Development Team 130

Weak Development Team Product Strategy Strategy Development 130

Mind the Product

FEBRUARY 25, 2020

Richard said that a team made up of people with lots of different experiences, knowledge, and skills shows everyone that it’s alright to be different. Develop empathy – learn what’s it’s like to walk in your customers’ shoes so that you can build the products they really need and want.

Weak Development Team 118

Weak Development Team User Testing Workshop Magazine 118

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. They provide mobile app development, web development, and custom software development.

Research Software 78

Research Software Analytic Tools Feedback Software Development 78

Intercom, Inc.

JULY 4, 2018

At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. This still happens all the time.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

ProductPlan

JUNE 15, 2021

Salary discrepancies between men and women tend to vary by the number of years of experience. That being said, men, on average, earn a higher salary (based on years of experience) at every level than their female counterparts. . Gender diversity is linked to greater profitability and better customer experiences.

Data Visualization 98

Data Visualization Reporting Tools Product Research Customer Experience 98

freshtrax

JULY 16, 2019

In recent years, venture capitalist (VC) investments for domestic businesses have grown 8 times larger than it was in 2013. The platform started from a mobile phone app and has expanded to a website with more than 10 million active monthly users. In 2018, the total amount of VC investments was more than $3.5 PKSHA Technology Inc.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

UX Studio: Product Management

JULY 14, 2021

We researched the top design consulting firms’ competency level, experience, and portfolio to define the most reliable design thinking companies you can trust and partner with in 2021. Our UX experts have analyzed the top design and innovation consulting firms to help you save time and make the right decisions faster.

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Intercom, Inc.

JULY 4, 2018

At a glimpse, this actually makes sense – if customers are willing to shell out cash, surely that’s a great way to ensure you build only valuable stuff. Big clients end up dictating the roadmap, there’s no product vision, and your product quickly turns into incoherent bloatware. This still happens all the time.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. Your audience has extremely high expectations and you’ve got more than a million other apps competing for your users’ time and attention. As many as 69% reported being responsible for organizing customer interviews?—?an

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

The Basics of Product Management

JULY 12, 2020

Which app has the best overall vision? Only time will tell. Given the surge in popularity, there is a good chance that all of these apps like TikTok will avoid the list of the top product fails of all time. This method will help us get a better idea by taking a diverse user base independent of the underlying platform.

Systems Review 91

Systems Review Download Leadership Customer Experience 91

Andrew Chen

NOVEMBER 26, 2018

Am excited to share a vision on the past and future of the service economy, in a collaboration by my a16z colleague Li Jin. We’ve all had the experience of asking friends for recommendations for a great service provider, whether it be a great childcare provider, doctor, or hair stylist. We answer, emphatically, yes! Why is that?

Startups 111

Startups Technical Review Customer Experience Software Review 111