Mind the Product

JANUARY 13, 2020

Three months into a new position at AB Tasty in Paris, Yoann Grange explains how a degree in languages, a personal project, a blog post and lunch with a Twitter connection helped him to land his role. I’ve been working in digital products for 15 years and, throughout this time, I’ve found that product management has many faces.

Onboarding KPIs 96

Onboarding KPIs Product Management Product Manager User Testing 96

Gainsight

APRIL 23, 2021

Our CEO, Nick Mehta, recently spent time with Sabina Pons , Global Vice President of Customer Success and Support at Mavenlink. She and her team created the ultimate customer journey. With clear insight into post-sale and implementation revenue and growth, they have a long-term vision of renewal predictability.

Data Visualization 76

Data Visualization Analytic Tools Feedback Software User Testing 76

UX Studio: Product Management

DECEMBER 7, 2022

Experiment Zone. Award-winning UX design agency, helping businesses to create impactful platforms and seamless user experiences for all industries. UX studio is a UX design firm specializing in user experience research, founded by Dávid Pásztor in 2013. NN/g is an American user experience and UX research company.

User Testing 52

User Testing Research Software Product Research UX 52

Good Product Manager

DECEMBER 4, 2016

Looking back over the past ten years, I’m gratified to see that I’ve been able to follow through on that early vision (and quite frankly pretty surprised at how accurately, too). I’ve heard from people who disagree with me, and they presented arguments that made me rethink (and even change) some of my positions.

Product Management 60

Product Management Product Manager Agile Management 60

Good Product Manager

DECEMBER 4, 2016

Looking back over the past ten years, I’m gratified to see that I’ve been able to follow through on that early vision (and quite frankly pretty surprised at how accurately, too). I’ve heard from people who disagree with me, and they presented arguments that made me rethink (and even change) some of my positions.

Product Management 60

Product Management Product Manager Agile Management 60

The Product Coalition

JULY 8, 2019

In late 2016, I remember reading a great bit by John Vars (now CPO at Qonto, previously Varo Money & TaskRabbit) titled as per the above, which of course immediately grabbed my attention; in the article, he delves into his past as a musician, and draws parallels to his present vocation. At the same time, I’ve been drumming?—?mostly

Feedback Software 69

Feedback Software Product Management Product Manager Management 69

Mixpanel

OCTOBER 17, 2019

A few weeks ago, I was walking a partner through our product vision and recent shipments, when he exclaimed, “wow, I didn’t know Mixpanel could do that.” In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019.

Data Visualization 40

Data Visualization Analytic Tools Reporting Tools Customer Experience 40

Intercom, Inc.

AUGUST 25, 2021

We have achieved a great deal in the past decade – we have built a lot of great product , hired hundreds of wonderful people , and helped thousands of amazing companies form lasting relationships with their own customers. Eoghan describes the original vision behind Intercom. They were seeking an initial $600,000 in funding. “We

Data Visualization 220

Data Visualization Customer Experience Onboarding KPIs User Friction 220

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time? How do you represent customer segments on an opportunity solution tree?

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 217

Data Visualization Product Research User Testing Reporting Tools 217

Imaginary Cloud - Design

JULY 2, 2020

As the Lead Designer at Imaginary Cloud , I conduct most of the interviews for design positions. They were landmarks, in their time. In a time when there was very little acknowledgment about the importance and the role of design, when design was mainly done by developers and with very little user awareness.

Books 52

Books Technical Review Research Software Data Visualization 52

Roadmunk

APRIL 17, 2018

In 2016, Sanette joined Vox Media as the design lead for their first ever innovation team. So my team is responsible for our design system and our audience-facing experience across all of our edit networks. But at some point I realized that I needed to take a little bit more time and do some more concentrated studies.

Reporting Tools 53

Reporting Tools User Testing Research Software Product Research 53

Amplitude

MARCH 30, 2017

It can take your focus away from product development, and shift time and attention towards beating competitors and securing your business with sales and marketing. In the 1970s, Xerox started to spend more time focusing on their margins than on their product. But having a wildly successful product can be dangerous.

Research Software 67

Research Software User Testing Product Research Banking 67

Product Takeoff

MARCH 19, 2019

Every product has a lifecycle of Introduction, growth , maturity and decline.With digital disruption in the market place it is very critical that we design products that stay in the growth phase for a longer period of time. Strategy: A Strategy of the company can be implemented in various forms.

User Testing 207

User Testing Product Research Research Software Feedback Software 207

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We blocked signups, we blocked resubscriptions, and we blocked unsubscribed customers from ordering one-off boxes. I felt incredibly lucky to be at a company that had been positively affected by Covid-19.

Product Research 134

Product Research User Testing Customer Experience Data Visualization 134

The Product Coalition

FEBRUARY 21, 2023

Let’s explore the reasons teams engage customers and the challenges they are likely to face in doing so In the past, I have written a post on how to start engaging customers without going into reasons why that may be helpful. Also, in this post, I do not speak about specific techniques to increase value from customer engagement.

User Testing 124

User Testing Customer Feedback Customer Experience Development 124

Intercom, Inc.

FEBRUARY 6, 2020

And so in 2013, the marketplace launched Udemy for Business with an eye on acquiring corporations alongside the nearly two million learners they had at the time. What started off as little more than an experiment has paid dividends. along with time savings and higher productivity. Yvonne swiftly flipped this story on its head.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Mind the Product

APRIL 16, 2020

Before moving to super app Gojek to lead its efforts on mass financial inclusion, Adam Darcy developed PayMe, a product that has helped to transform the way young people in Hong Kong think about HSBC. The PayMe experience is fun and interactive – it even features emojis.

Weak Development Team 139

Weak Development Team Banking Customer Experience User Friction 139

Intercom, Inc.

JULY 21, 2022

Intercom was created out of an epiphany in a small Dublin coffee shop because we realized that the impersonal, transactional way of doing business online just wasn’t cutting it for customers anymore. Paul Adams: Let’s not do this again and then have a retro to learn the same thing we’ve already learned five times.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Mixpanel

OCTOBER 17, 2019

A few weeks ago, I was walking a partner through our product vision and recent shipments, when he exclaimed, “wow, I didn’t know Mixpanel could do that.” In case you’re in the same situation, our Product Management and Customer Success teams have surfaced their greatest hits of “I didn’t realize that” moments from throughout 2019.

Data Visualization 11

Data Visualization Analytic Tools Reporting Tools Customer Experience 11

Amplitude

SEPTEMBER 19, 2019

And Amplify has something for more than just PMs—our speakers come from a host of backgrounds including growth marketing, engineering, and customer experience. In her time at Slack, she took the company from 500K daily active users to 5M daily active users. Merci Grace. Merci Grace is partly to thank for that.

Feedback Software 8

Feedback Software Fractional VPE User Testing Data Visualization 8

The Product Coalition

FEBRUARY 26, 2021

You don’t buy iPhone as a phone, you buy an entry ticket to the Apple experience. Also, to understand what it feels like to use the app from an Apple user perspective. It was my first Apple experience that ended up with purchasing MacBook for personal use. But this story is not about Apple experience.

Customer Experience 102

Customer Experience Technical Review Systems Review Software Review 102

UX Studio: Product Management

SEPTEMBER 12, 2021

The concern about how everyday digital experiences influence our lives has been growing louder than ever. . The concepts of user experience and human-centered design have taken the business world by storm, but this power has come at a cost. Good design can meet user needs, but it isn’t naturally ethical.

Research Software 137

Research Software Data Visualization Reporting Tools User Testing 137

Userpilot

SEPTEMBER 15, 2023

Concept testing helps to build customer relationships, understand customer needs , and gather market research data to drive decision-making. To ensure they’re suitable, you can ask users for feedback on new website designs before they launch. Validate new features by asking users if they helped to achieve their goals.

User Testing 87

User Testing Feedback Software Product Research Analytic Tools 87

Intercom, Inc.

OCTOBER 31, 2019

The experience became the inspiration for his next act after Facebook: an intelligent calendar called Woven that can cut scheduling time in half. Short on time? Technology, for a long time, has been incredibly capable. If he didn’t fix it, he’d be fired. Fix it he did. million apiece. You can do amazing things.

Data Visualization 169

Data Visualization Artificial Inteligence Customer Experience Technology 169

The Product Coalition

SEPTEMBER 9, 2019

the MAU, DAU, average session time, churn, number of repeat users/transactions; for revenue?—?Customer Customer Lifetime Value (CLV), average cart size and abandonment rate. This is the time when you focus on acquiring as many customers as possible at the lowest of costs. the revenue metrics. success or failure?—?you

Data Visualization 60

Data Visualization Analytic Tools Customer Experience Dashboard 60

Gainsight

JUNE 18, 2020

Today, I’m chatting with Doug Hooton , Vice President of Customer Success at OneCause , a SaaS solution that helps nonprofit organizations engage donors and raise more money for their missions. Doug has firsthand experience leading a company through a transition. Nick: Doug, it’s great to be talking with you today.

Customer Experience 52

Customer Experience Events Technology Vision 52

Gainsight

DECEMBER 23, 2019

At Pulse 2016, SaaStr’s Customer Success for Start-ups track was one of the most popular series of sessions in the entire conference. We’ve got a rock star group of panelists to talk about one of the things that I never really understood for a long time, which is, let’s see if this clicks. Welcome, April.

Customer Experience 52

Customer Experience Onboarding KPIs User Friction Data Visualization 52

Product Talk

FEBRUARY 8, 2017

We no longer take months or years to release value to our customers. Instead, product teams are experimenting their way to viable solutions. We are putting our customers first, taking the time to discover unmet needs, and developing solutions that address those needs. The Rise of User Experience Design [8:47].

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Business of Software Conference

FEBRUARY 10, 2020

I’m not trained in HR and I’m a chemist and I’m a technologist and when I was talking to Mark before coming to speak at the conference the one thing that he was really interested in was kind of this juxtaposition between my personal experience and kind of the software that we’re building. The Hardest Day.

Reporting Tools 40

Reporting Tools Analytic Tools Feedback Software Customer Experience 40

The Product Coalition

JANUARY 30, 2020

The program was developed as part of academic study into computer vision. 2018: In response to amateur popularity (and infamy), commercial development gives us apps like FakeApp, and social media platforms start to experiment with introducing Deepfake features. If the technology is so evil, why hasn’t it been universally banned?

Technical Review 78

Technical Review Entertainment Certifications Technology 78