Mind the Product

DECEMBER 5, 2019

How do you decide what to prioritize or whether to believe what customers and prospects are telling you about your product? In B2B companies, value should ultimately generate profit (get new customers, upsell to current customers, or avoid churn), and it ends up in an equation like this. In fact, some methods are pretty poor.

User Testing 171

User Testing Product Research Customer Experience Weak Development Team 171

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 309

User Friction Customer Experience Customer Feedback Analytic Tools 309

ProductPlan

JANUARY 21, 2021

In 2016 I gave a talk on lean market validation at the opening night of Startup Weekend at the University of California, Santa Barbara. In attendance were 200 eager students and entrepreneurs who wanted to learn how to build a startup in 54 hours. 10 Ways to Rapidly Test Your Startup Idea. Be sure to get specific.

User Testing 105

User Testing Product Research Startups Testing 105

Product Innovation Educators

AUGUST 12, 2016

1) Nurturing luck through collaboration and feedback. (2) Read about each from a poker player turned product manager turned startup founder… https://roadmunk.com/blog/poker-product-management/. Read about each from a poker player turned product manager turned startup founder… https://roadmunk.com/blog/poker-product-management/.

Data Visualization 122

Data Visualization Feedback Software Analytic Tools Customer Feedback 122

Userpilot

APRIL 8, 2022

Product market fit, often just called product/market or “P/M” is one of the most important Lean Startup concepts. There is a lot of information out there about why it’s important for having a successful product and grow your business, but finding out how to achieve product-market fit can still feel elusive.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

Userpilot

MAY 27, 2025

The role will lead a team of PMs and be responsible for increasing the daily active usage of the browser through improving user engagement, retention, and activation. Image] Who would be the best fit for this job? Some mostly focused on the users rather than the technical side of things. Who would be a bad fit for this job?

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Product Talk

SEPTEMBER 6, 2023

I think there’s a whole bunch of stuff around trends, where we’re now saying, “If we’re going to make good decisions about what to build, let’s include the customer in the process. Let’s have feedback loops. Let’s test our assumptions. Why do you need to talk to a customer?

Product Research 320

Product Research User Testing Research Software Feedback Software 320

Product Innovation Educators

JULY 29, 2016

Need to validate product-market fit assumptions and prototypes in just a few days? Customer experience and engagement teardown of the Dollar Shave Club. Customer experience and engagement teardown of the Dollar Shave Club. to improve our customers’ experience. build products customers want and love.

User Testing 121

User Testing Customer Feedback Product Management Product Manager 121

The Product Coalition

JANUARY 12, 2022

They kept their model away from traditional sales-led growth through product innovation, customer experience and still managed to be best-in-class. Away from these sales pitches, freemium or trial version makes the user hooked to product, onboard themselves that push them to upgrade the subscription. A recent example is Team vs Slack.

Research Software 196

Research Software Technical Review Strategy Product Research 196

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

The Product Coalition

JULY 28, 2022

Nimble young businesses, who live by the Lean Startup approach of building, measuring, and learning, move from nothing to a product customers love in what appears, from an established company perspective at least, virtually no time. Startups practice the lean methodology to avoid spending time on things that won’t deliver value.

Data Visualization 146

Data Visualization Startups Customer Experience User Testing 146

Product Innovation Educators

JULY 15, 2016

Defining customer needs with jobs-to-be-done theory. New product development frequently begins by having keener insights into customers’ needs than competitors do. Insights lead to innovations and increased value for customers and the organization. Read more at https://strategyn.com/2016/07/11/customer-needs-defined/.

Customer Feedback 122

Customer Feedback Crowdsource User Testing Product Management 122

Product Innovation Educators

JUNE 3, 2016

2) Remember that your colleagues are also your customers. (3) Product management is about creating successful products that customers love and buy, while brand management is about sustaining the success of a product. build products customers want and love. Want to get hired as a product manager at a startup?

Product Research 121

Product Research Customer Feedback Product Management Product Manager 121

Lenny Rachitsky

NOVEMBER 12, 2024

Hide, ignore, and automate Slack 😑 Unfair: In my experience, PMs get tagged on Slack far more than any other role in a startup. (OK, This has been my ironclad rule since 2016, at three hypergrowth companies, while PMing multiple teams at once. Whoever gets over the awkwardness will have a huge productivity advantage.

Product Research 112

Product Research Reporting Tools Data Visualization Product Management 112

Product Innovation Educators

JULY 8, 2016

How the practice of A/B testing makes you a better product manager… and manager. The practice of A/B testing is basically conducting a quick experiment to test ideas before making a decision. The practice of A/B testing is basically conducting a quick experiment to test ideas before making a decision.

Customer Feedback 121

Customer Feedback Product Management Product Manager User Testing 121

Mind the Product

DECEMBER 24, 2019

In the meantime, we’re re-running two episodes that fit the theme of the season: reflection and planning for 2020. And while we spend a lot of time focusing on the things that we’re building and obsessing over our users, it becomes easy to neglect ourselves. Lily’s Pick. Lily’s Pick.

Product Research 166

Product Research User Testing Entertainment Customer Experience 166

Intercom, Inc.

FEBRUARY 1, 2018

In August of 2016, Rachel Hepworth embarked on a unique challenge: start a growth marketing team at one of the most successful startups of this generation – one that had long relied heavily on word of mouth. The role that started me on this path was joining a very small startup a little over a decade ago, Climate Corp.

User Testing 174

User Testing Marketing Customer Experience Research Software 174

The Product Coalition

MARCH 11, 2021

Gousto’s approach to solving customer problems to create massive business value has radically changed in the last two years. We’ve expanded our principles to reflect Brian Balfour’s better-defined “New Age Growth”, and adopted Product Thinking to unlock huge A/B tested conversion, retention and AOV uplifts.

Product Research 166

Product Research User Testing Customer Experience Onboarding KPIs 166

Product Innovation Educators

JUNE 17, 2016

New book for learning how to apply Lean Startup practices – Scaling Lean by Ash Maurya. In his first book he shared his experiments applying Lean Startup and provided a how-to guide for Lean practices. Product management, a formal role in organizations since the 1930’s, has become the hot career in 2016. What went wrong?

Data Visualization 121

Data Visualization Customer Feedback Product Management Product Manager 121

Melissa Perri

MAY 5, 2016

A Successful Start I learned about Minimum Viable Products like 99% of other Product Managers - through The Lean Startup by Eric Ries. Testing products before you build them? I was now going to build things that mattered to my customers. This idea was prime for testing. Customers were pissed. What a novel idea!

User Testing 120

User Testing Feedback Software Customer Experience Research Software 120

Mind the Product

MAY 25, 2018

In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes. From there we put together a basic roadmap and started writing user stories. 2014 – Testing and Growing the Team.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

APRIL 12, 2018

I have a long history of working in miscellaneous startups, either in the creative space or in the recruitment space. Stewart: Thinking back to Dribbble in its earliest days, it was fundamentally a place for designers to post work in progress and get feedback. Playbook came out in 2016, after many years of us watching this evolution.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

The Product Coalition

AUGUST 9, 2020

The Most Trusted Custom Software Development Companies in Poland Are you looking for a reliable software development partner for your business? 99 / hr Headquarter: Warsaw Fireart Studio is one of the leading custom software development companies in Poland. The modern world is now built on software. Fireart Studio Min. Stepwise Min.

Analytic Tools 148

Analytic Tools Research Software Software Developers Software Development 148

Product Innovation Educators

SEPTEMBER 30, 2016

The product management team for Yahoo Finance spent the last 18 months conducting user research and learning how to improve Yahoo Finance. The radical changes enraged existing users but have also attracted new users. build products customers want and love. Go from product manager to Product Master and….

Customer Feedback 121

Customer Feedback Customer Experience Wireless Product Management 121

Sachin Rekhi

APRIL 12, 2020

In Silicon Valley, we've become well-versed in the importance of finding product/market fit as the most important early pursuit for any new product or startup. Beyond product/market fit, it turns out business strategy really does matter. Network economies. Switching costs.

Strategy 212

Strategy User Testing Technical Review Software Review 212

Mind the Product

JUNE 13, 2018

Ivy is currently the Vice President of Design for the Hardware Product Area at Google, which was officially formed in 2016. In 2017, she and her team launched a family of consumer hardware products ranging from smartphones to smart speakers, earning 26 different design awards. Ivy Ross, VP Design for Hardware at Google.

User Testing 134

User Testing Data Visualization Workshop Product Research 134

Intercom, Inc.

APRIL 4, 2019

It’s become apparent that for hypergrowth SaaS startups today, there are two distinct phases. Back in 2016, this is exactly the situation Stripe found themselves in. But like so many other startups today, when they wanted to press the startup accelerator pedal down hard, they too looked to start building out a sales function.

Weak Development Team 162

Weak Development Team Outbound User Testing Research Software 162

Mind the Product

DECEMBER 12, 2017

Having spoken at conferences twice this year on the subject of design and emotion, I was spurred into writing this post by the number of people who gave me positive feedback. It may sound obvious but emotionally-engaged customers are more likely to recommend, more likely to repurchase, and are less price sensitive.

Data Visualization 150

Data Visualization Reporting Tools User Testing Analytic Tools 150

The Product Coalition

OCTOBER 26, 2020

Here is our list of the best and most trusted UX design companies in the world based on our market research. That’s undeniable that a stand-out user interface and convenient user experience help sell products. This team analyzes customers and online users’ needs to create attractive and effective solutions.

Customer Experience 115

Customer Experience Research Software User Experience User Testing 115

Andrew Chen

JULY 19, 2017

Startups should be getting cheaper to build. Some providers, such as Microsoft, have started providing their services free to startups, in the hope of turning them into paying customers as they grow. Instead, startups are raising more capital and burning more capital to get to their Series As. Economist ).

Analytic Tools 111

Analytic Tools Startups Data Visualization Customer Experience 111

Mind the Product

MARCH 23, 2017

After her work on the Creative Cloud, Lea went on to manage the consumer business at Adobe where she had responsibility for all marketing, product, and engineering. After Adobe, Lea led product at InVision, a startup focused on design collaboration where she built and designed best practices for the product team. Get those tickets now!

Research Software 123

Research Software Enterprise User Testing Product Research 123

UX Studio: Product Management

FEBRUARY 2, 2022

In 2016, Brad Frost introduced atomic design: a new approach to designing systems in which all interfaces can be broken down into small, modular building blocks that can be reused and recombined. Last week, we discussed what research repositories are and why researchers, designers, and product managers alike should invest in them.

User Testing 88

User Testing Research Software Product Research Customer Feedback 88

Sachin Rekhi

SEPTEMBER 16, 2018

Video: Developing a Continuous Feedback Loop. Slides: Developing a Continuous Feedback Loop. Essay: Designing Your Product's Continuous Feedback Loop. When embarking on a new project, teams too often treat customer feedback as a one-time effort.

Product Research 87

Product Research Feedback Loop Feedback Software User Testing 87

Intercom, Inc.

DECEMBER 18, 2019

It’s our great privilege to help tell the Intercom story, to bring you the personal perspectives of the wonderful people behind our product, to share our advice and tips on how to engage with customers, to present our thoughts and opinions on how to build and scale a company. So how do you guide users to those moments?

Research Software 30

Research Software User Testing Reporting Tools Customer Experience 30

freshtrax

JULY 16, 2019

This makes it a hot spot for startups in Japan because of how much potential there is to grow there. These investments stimulate entrepreneurship in Japan causing the Japanese startup scene to be hotter than ever before. Curious to know which innovative startups are successful in Japan? Related article? Market Capitalization.

Research Software 91

Research Software Reporting Tools Startups Data Visualization 91

Intercom, Inc.

APRIL 22, 2019

Some think customers will see the advent of AI as a welcome way to get self-help quickly and get back to their task. Others worry that AI will worsen the customer experience as more and more companies use it to save costs. He joined me for a conversation on tackling issues that come up as you scale your customer experience.

Customer Experience 156

Customer Experience User Testing Analytic Tools Feedback Software 156

The Product Coalition

MAY 11, 2020

Even though the interdependency part would mean greater requirement of precise testing since every building blocks are expected to have different behaviour. In worst case failed product-market-fit could lead to system deprecation, so that Monolithic architecture are the better thing to build.

User Testing 139

User Testing Product Management Product Manager Product Research 139