Good Product Manager

JANUARY 11, 2016

Improving Product Management in 2016: Strategy vs. Technique. In my new SiriusDecisions blog post Improving Product Management in 2016: Strategy vs. Technique I talk about the key strategic behaviors for product managers, the importance of focusing on them, and how to quickly assess this as an area of focus for 2016.

Product Manager 60

Product Manager Product Management Management Management 60

Mind the Product

APRIL 4, 2018

His latest book, Mapping Experiences (O’Reilly, 2016), focuses on the role of visualizations in strategy and innovation and in this talk from ProductTank New York he discusses the roles and duties related to mapping experiences. Now, the market is shifting and the sights are back on user experience. What Happened?

Customer Experience 125

Customer Experience Customer Satisfaction User Experience Software Development 125

Mind the Product

APRIL 11, 2018

Wriggle’s campaign The Better Lunch Project circa 2016. Giving more space to social media content on the platform blurs the line between traditional marketing activities and user experience. This gives us Wriggle ‘s ultimate lesson: really good marketing is user experience and vice versa. Do you like this?

User Testing 157

User Testing Customer Experience User Experience Naming 157

Mind the Product

SEPTEMBER 25, 2017

When considering the value of analytics relative to their products overall, survey respondents estimated the value at 54%, up from 45% in 2016. This growth demonstrates that both users and product teams are realising value from embedded analytics. Embedded Analytics – Five Key Considerations.

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

UX Planet

MARCH 15, 2025

Rethinking Pinterests Personalization/UX Strategy [link] In todays digital landscape, personalization isnt just a featureits the foundation of user experience. Nowhere is this more evident than on Pinterest, where billions of Pins are curated into unique feeds for over 400 million monthly users worldwide.

Product Research 95

Product Research Data Visualization Feedback Software Analytic Tools 95

Mind the Product

JUNE 13, 2018

Ivy is currently the Vice President of Design for the Hardware Product Area at Google, which was officially formed in 2016. Ryan has spent the better part of two decades working as an interaction and user experience designer in Copenhagen, Tokyo, and Stockholm, ultimately settling down in San Francisco.

User Testing 134

User Testing Data Visualization Workshop Product Research 134

Mind the Product

MAY 25, 2018

And while we had built a lot of great Yimby-specific features, we still relied heavily on the JustGiving infrastructure and services like the donation process and user accounts. This meant the user experience could jar as you took one journey across different brands. 2016 – Accelerating Growth.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

The Product Coalition

JANUARY 12, 2022

Outstanding UX: One of the strongest pillars of product-led growth is the user experience which is unlike traditional sales that usually promises more to a customer than actual product performance & experience. Hence, innovation is an important factor to drive product-led growth. A recent example is Team vs Slack.

Research Software 196

Research Software Technical Review Strategy Product Research 196

Mind the Product

JULY 18, 2017

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. We once had a situation where, if a user killed and re-opened the app, they could bypass a test, which muddied the results. Test your tests. Make everyone aware that the test is happening.

User Testing 195

User Testing Product Research Testing Feedback Software 195

Mind the Product

FEBRUARY 23, 2017

Design Disruptors was released by InVision in 2016. The film was created to highlight some of the world’s most influential companies that are putting user centered design first, transforming the way users do everything from hailing a cab or using social media, to banking online, and finding new music.

UX 137

UX Customer Experience User Testing Banking 137

Sachin Rekhi

FEBRUARY 16, 2020

Much of the literature that defines the role as the intersection of business, technology, and user experience isn't particularly helpful for practitioners who are left wondering what skills they need to learn versus the fine people they work closely with in actual business, technology, and user experience roles.

Data Visualization 218

Data Visualization Product Research User Testing Reporting Tools 218

Mind the Product

MARCH 30, 2020

It’s something, he says “you have to be able to apply in a product job, where every single detail in the user experience matters”. “Essentially I had been working with a product, but it was an investment product.

User Testing 150

User Testing Finance Transportation Research Software 150

Mind the Product

NOVEMBER 9, 2016

After years of false starts and incremental improvements, 2016 is the year where virtual reality (VR) has finally arrived. billion in investment occurred in Q1 2016 alone. These don’t come for free and aren’t the responsibility of a traditional user experience expert. Investment and interest in virtual reality.

Weak Development Team 141

Weak Development Team Development Feedback Software User Testing 141

The Product Coalition

FEBRUARY 26, 2021

Since 2016 the revenue received from digital services has doubled with a steady growth rate of around 22% each year. First, the time has changed, and Apple is not the only innovator in the technology market that introduces new technology, feature, or user experience every year. Because of two main reasons.

Customer Experience 131

Customer Experience Technical Review Systems Review Software Review 131

UX Studio: Product Management

NOVEMBER 24, 2020

The founder, Jinny Oh, is also a SAAS UX Expert with over 10 years of business and marketing experience. . Founded in 2016, the company employs a small team of 23 product design professionals from all over the world to work together and build digital products. . A product designer is responsible for the user experience of the product.

Product Research 116

Product Research Research Software Software Review Technical Review 116

The Product Coalition

FEBRUARY 6, 2020

User expectations and pressure on companies have increased: they must be present in multiple channels, generate personalized content and positive user experiences in each of these channels. This is followed by lead generation and the formation of positive user experience. Customer experience is not new either.

Data Visualization 84

Data Visualization Research Software Reporting Tools Analytic Tools 84

Product Club

MAY 20, 2016

A New Skill Model for Product Managers – Product management is often situated at the intersection of user experience, technology and business. What’s interesting is what is on the roadmap, and most interestingly, why it is there.

User Testing 48

User Testing Customer Experience Roadmap Feedback Software 48

UX Studio: Product Management

SEPTEMBER 12, 2021

The concern about how everyday digital experiences influence our lives has been growing louder than ever. . The concepts of user experience and human-centered design have taken the business world by storm, but this power has come at a cost. The root of the problem is not targeted ads or personalized user experience.

Research Software 138

Research Software Data Visualization Reporting Tools User Testing 138

Intercom, Inc.

APRIL 12, 2018

Playbook came out in 2016, after many years of us watching this evolution. With that said, we still spend a lot of time talking to the Dribbble Community and asking them about their experience, the platform and how we can ultimately improve. Dribbble team page for the Intercom Brand Design Studio.

Feedback Software 215

Feedback Software Analytic Tools Research Software Reporting Tools 215

Userzoom

APRIL 4, 2018

With so much content and so many available websites for users to choose from, it’s much more likely that they simply went elsewhere – possibly to your competitor – without bothering to contact you and ask you to fix the problem. 8) Accessible websites only benefit a small minority of users. Usability and UX.

Data Visualization 96

Data Visualization User Testing Reporting Tools Customer Experience 96

Intercom, Inc.

NOVEMBER 11, 2021

They’re most famous for writing The Elements of User Onboarding and for breaking down, step by step, how some of the world’s most popular brands handle their onboarding experiences at UserOnboard. We had them on the podcast way back in 2016, and they’ve even been a guest contributor to our book Intercom on Onboarding.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Mind the Product

APRIL 18, 2017

Previously, Fraser was Director of Innovation and Transformation at Pivotal and she has founded and served as CEO for several startups, including Luxr, an early Lean Startup firm, and Adaptive Path, the world’s first User Experience firm. Caitlin believes in staying focused on holistic user experience when making product decisions.

Research Software 89

Research Software User Testing Customer Experience Workshop 89

UserTesting

JUNE 22, 2016

If you’ve ever wondered if it was time to start conducting user research, Jonathan Serebrin, User Experience Researcher for The Home Depot has some advice for you: If you’re not doing UX research already, start.

Customer Feedback 29

Customer Feedback User Testing Customer Experience Product Research 29

Userzoom

NOVEMBER 27, 2019

In 2015-2016 there were 2.28 Democratizing UX: how to spread user research education and insights throughout your organization. How to Run User Experience in Agile [on-demand webinar]. Taking our UK student example, imagine we wanted to test two designs for a student bank account to see which design students preferred.

User Testing 83

User Testing Customer Experience Product Research Data Visualization 83

Userpilot

MAY 27, 2025

Notion has been working on this together since 2016, and has customers like OpenAI, Toyota, Figma, Ramp, and thousands more on this journey with us. Someone with a strong product sense and a proven track record of improving user experience and customer value. At Notion, they want to change this with focus, design, and craft.

Analytic Tools 52

Analytic Tools Research Software Feedback Software User Testing 52

Intercom, Inc.

JUNE 14, 2018

Laura Klein: Since the mid ’90s, I’ve done research, I’ve been an engineer, I’ve done user experience design, and now I do product management. When I wrote Build Better Products in 2016, it honestly came out of a ton of consulting. That must give you a good idea of what you want to put on paper.

Weak Development Team 190

Weak Development Team Onboarding KPIs CTO Coach Fractional CTO 190

Userzoom

SEPTEMBER 10, 2019

Tip #1 – make your portal less ‘otherworldly’ When we think about user experience, we usually think about customers. Of course, optimising the user experience isn’t just important for selling stuff … Making the process of donating to a charity simple and intuitive will increase the amount of donations.

Research Software 43

Research Software User Testing Reporting Tools Customer Experience 43

The Product Coalition

MARCH 11, 2021

Screenshot from Sean’s presentation at Saastr 2016 Old Age Growth: Great in the short-term, destructive in the long-term In the early stages of a startup, a Growth team might net valuable wins by finding things that are genuinely broken, missing or misunderstood in a flow. Having more ideas does not mean having more success.

Product Research 166

Product Research User Testing Customer Experience Onboarding KPIs 166

BrainStation Product Management

DECEMBER 13, 2018

In 2016, the Wall Street Journal reported that Product Manager was the most coveted job title among M.B.A. percent in 2016 compared to the year before. A good certificate course will help develop that high-level thinking, teaching you how to identify market opportunities, user needs, and which products customers will actually buy.

Certifications 59

Certifications Reporting Tools Product Manager Product Management 59

Balsamiq

APRIL 23, 2018

The challenge for me, and probably the entire UX industry, is to get the non-UXers out there to understand the importance of user experience. The challenge for me, and probably the entire UX industry, is to get the non-UXers out there to understand the importance of user experience. One of Alina's web app projects.

User Testing 73

User Testing UX Data Visualization Research Software 73

Usersnap

JUNE 11, 2019

Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. According to State of DevOps Report 2016 , high performing IT organizations experience 200 times more frequent deployments, have 3 times lower change failure rate and 24 times faster recovery from failures.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

eG Innovations

JUNE 7, 2021

AIOps (Artificial Intelligence for IT Operations) is a term coined by Gartner in 2016 as an industry category for machine learning analytics technology that enhances IT operations analytics covering operational tasks include automation, performance monitoring and event correlations, among others. What is AIOps?

Analytic Tools 98

Analytic Tools Data Visualization Research Software Artificial Inteligence 98

Mind the Product

MARCH 16, 2017

Previously, Fraser was Director of Innovation and Transformation at Pivotal and she has founded and served as CEO for several startups, including Luxr, an early Lean Startup firm, and Adaptive Path, the world’s first User Experience firm. Dave Wascha, CPO Photobox.

Research Software 79

Research Software User Testing Product Research Workshop 79

Mixpanel

JANUARY 11, 2021

Viacom18 proactively forayed into the OTT business in late 2015 and went live with Voot—our mobile-first video-on-demand platform—in mid-2016. We’re constantly focused on evolving the user experience and expanding our reach to newer formats such as set-top boxes, connected TV apps, etc. Changing, yes. But expanding?

Data Visualization 98

Data Visualization User Testing Customer Experience Analytic Tools 98

The Product Coalition

OCTOBER 23, 2019

VR began marketing to the mainstream in 2016. 4 Seamless User Experience How many different mobile devices do you have? With the growing number of devices per person, and the tendency to use different devices simultaneously, a seamless user experience becomes more and more important. a kind of therapy?—?which

User Testing 60

User Testing UX Research Software Feedback Software 60

Product Talk

FEBRUARY 8, 2017

The Rise of User Experience Design [8:47]. Why You Aren’t Learning As Much As You Could From Your Experiments. Productized 2016 – Lisbon, Portugal. The rise of user experience design and design thinking, encouraged us to ask, “Can customers use our products and services?” Windows ME.

Product Research 100

Product Research Research Software User Testing Reporting Tools 100

Gainsight

FEBRUARY 11, 2019

Since 2016, we started investing in tech touch initiatives to help solve the over-dependence on the CSM. If you launch entry-level products with poor user experience, the plan might backfire. We managed to create some outstanding campaigns and workflows, with results like 10% increased engagement.

Customer Experience 81

Customer Experience User Friction User Testing Weak Development Team 81