Product Talk

JULY 12, 2017

They interview customers , run usability tests, and conduct A/B tests. 9:16] Continuous Customer Interviews. [20:12] Articles: Customer Interviews. Articles: Customer Interviews. Hypothesis Testing. 2017 Product Conferences. My talk at Front 2017. They’ve got this.

Product Research 217

Product Research User Testing Data Visualization Research Software 217

Userzoom

MAY 23, 2018

Exploring the basics of creating and testing UX prototypes. The best user experiences don’t happen by luck. UX designers and researchers follow an iterative process – testing pieces and versions of the product and making improvements along the way, until, in the end, you’ve got a thoughtful and useful product that people love.

Product Research 89

Product Research User Testing UX Testing 89

Mind the Product

JANUARY 4, 2018

But when it comes to customer loyalty, millennials are different. Research has shown that they are less influenced by advertising than other generations, so companies have been struggling to engage with them. Find the user’s pain points with existing solutions, and figure out the deep root of the problems.

User Testing 110

User Testing Customer Experience User Experience Customer Feedback 110

Userzoom

AUGUST 10, 2017

Steve Vasallo, general partner at Foundation Capital and author of “The Way to Design”, recently wrote an opinion piece in the Wall Street Journal about the design revolution that’s been occurring in consumer tech since the 1990’s that’s been making hardware and software easier to use.

User Testing 53

User Testing Research Software UX Customer Experience 53

Product Talk

MARCH 16, 2022

From there, an effective team is doing two key research activities week over week. They are interviewing to discover opportunities and they are assumption testing to discover the best solutions. Assumption testing is evaluative. And assumption testing is the best way to do that. Assumption testing is evaluative.

Research Software 226

Research Software Product Research User Testing Data Visualization 226

Generation Focus

OCTOBER 6, 2023

Our founder, Joanna Beer, appreciated the opportunity to meet with the EPIC team to share about Generation Focus’ work towards ensuring equity and inclusivity in research recruitment. The article below was originally posted on epicpeople.org. I got into research ops completely by accident. It wasn’t all positive, though.

Product Research 62

Product Research Research Software User Testing Weak Development Team 62

Userpilot

JULY 19, 2021

It is not enough to support your users only when they have issues with your product. You have to engage with them at various stages in their user journey for a great customer experience. In a PWC study , more than 54% of consumers in the U.S said that customer experience at most companies needed to improve.

Analytic Tools 98

Analytic Tools Research Software Reporting Tools Customer Communications 98

Product Innovation Educators

AUGUST 25, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Tips for conducting consumer and market research for new products. What you can learn from user behavior to improve aspects of products. Each “ask” is another hurdle for customers.

User Testing 48

User Testing Market Research Product Research Research Software 48

Mind the Product

APRIL 6, 2018

For years I’ve helped my clients create new digital products and services for their customers. We threw terms like product/market fit around, without ever really giving a thought to what they meant. Reality bit in January 2017 when I quit my job to start my own venture. Where better to start my research?

User Testing 108

User Testing Product Marketing Research Software Marketing 108

UX Planet

FEBRUARY 25, 2024

My favorite design courses I have personal experience with all the courses I mention in this article, and I also included my own courses, I really hope you’ll find my list useful! Additionally, I mention two courses from related fields: social psychology and visual thinking. Well, Supercharge Design did exactly that.

UX 92

UX User Testing Customer Experience Banking 92

The Product Guy

NOVEMBER 9, 2017

A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. Research article. Themes, Epics, User Stories. To start, break down any incoming feature requests into Themes, Epics, User Stories using the following suggestions. Enough talking.

Framework 138

Framework Agile User Testing Research Software 138

Intercom, Inc.

APRIL 6, 2020

Over the coming weeks, I, along with others on the team, will be selecting and sharing articles from the Inside Intercom archives that have proven helpful to our customers and visitors in the past. With so many of us looking for positive outlets for our increased time at home at the moment, we hope these articles can be helpful again.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

Intercom, Inc.

OCTOBER 13, 2022

Meet the five brand-new product innovations that will drive up customer engagement this fall – including our biggest messenger update yet. Now more than ever, businesses need to build strong, long-lasting relationships with their customers to thrive. The last year hasn’t been easy.

Feedback Software 118

Feedback Software Events Data Visualization Customer Communications 118

Userzoom

AUGUST 2, 2018

In which we discuss customer journeys and the many ways we can map them in order to make sense of our users’ experiences. Customer experience maps. User story maps. Customer story maps. User journey maps. Szabo (@wszp) July 27, 2017. Customer journey map. Customer experience map.

Customer Experience 52

Customer Experience User Testing User Experience Customer Feedback 52

freshtrax

JULY 2, 2019

While selling your products directly to consumers from your website gives you full control over your brand and higher profit margins, it might be difficult to reach a large audience and generate sales, unless you already have strong brand awareness. is a new marketplace that launched in 2017. Its customer base overlaps with Wowma!’s

User Testing 92

User Testing Research Software Reporting Tools B2C 92

Intercom, Inc.

NOVEMBER 5, 2018

A great customer experience today is about meeting people where they already are. And today, there’s one channel where more potential customers are than any place else: messaging and live chat. A recent study from Twilio showed that nine out of ten consumers said they want to be able to use messaging to talk to businesses.

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Product Innovation Educators

OCTOBER 20, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. 6 steps to product-market fit. (1) Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. More at [link].

User Testing 48

User Testing Customer Feedback Product Marketing Marketing 48

freshtrax

MAY 9, 2019

In our previous article, “Top 10 Mobile Payment Options in Japan” , we learned that almost 80% of transactions in Japan are still made in cash. Yano Research Institute expects that the market size of mobile payment will reach 48 million USD by 2023, which is more than 4 times than in 2017. Source: Hakuhodo’s consumer research.

Research Software 81

Research Software User Testing Marketing Customer Feedback 81

Userpilot

APRIL 7, 2021

How important are your user engagement metrics? Well, let’s say you have a newsletter building tool with 3 million users and your competitor has 800,000. Source: Google Playtime EMEA 2017. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature).

Onboarding KPIs 66

Onboarding KPIs User Testing Customer Experience Customer Feedback 66

UX Studio: Product Management

JANUARY 25, 2022

In this article, we will talk about the top web design companies in Manchester and beyond. If you need help with product design or user experience research, contact us at UX studio. We dedicate designer and researcher teams to help our clients design appealing and easy-to-use digital products.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Alchemer Mobile

JUNE 12, 2019

Convenient access to our finances is key in our global economy, and the mobile channel has quickly become the epicenter of customer experience. For example, privacy rules restrict the ways financial institutions can interact with customers through their mobile apps. Increasing customer retention.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

The Product Coalition

DECEMBER 23, 2022

PMs in the country back in 2017. To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k Handling support requests and thousands of emails per week from managers, external teams, users, and other stakeholders while delegating rightful owners.

Analytic Tools 112

Analytic Tools Reporting Tools Feedback Software Product Management 112

Intercom, Inc.

JANUARY 14, 2019

Between our staff book club, office library and the constant stream of books and articles being recommended and shared, the Intercom team is a pretty good resource when it comes to discovering new and interesting reads. That’s why we have put together our first ever Intercom reading guide for 2019.

Books 150

Books Technical Review Marketing User Testing 150

Intercom, Inc.

JULY 11, 2019

In a company’s early days as a lean, mean, business machine, it’s fairly easy for leadership to stay in sync with their users. But as the business becomes more successful – and there are resources to build a support team – additional layers begin to separate executives from their customers. Speak the customer’s language.

Customer Experience 188

Customer Experience User Testing Customer Feedback Research Software 188

Intercom, Inc.

JANUARY 2, 2019

Bots had failed to deliver good customer experiences, were painful to setup, and hadn’t been able to truly drive real results across an entire customer journey. In doing so, they have been able to unlock new efficiencies for their teams and their customers. Get instant resolutions and happier customers with Answer Bot.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Product Innovation Educators

OCTOBER 27, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. Products outside the norms of a category create anxiety for consumers. Test-driven product management. Along the way, there are many forms of tests that can be conducted.

User Testing 48

User Testing Customer Feedback Product Research Product Management 48

Product Management Unpacked

JULY 19, 2018

I never aspired to be a researcher. They directly manage a product’s strategic positioning in the marketplace, the creation of collateral materials, and the ongoing evaluation on how to best present the product to potential customers. The core competencies aren’t about just doing great customer interviews and running sprints.

Reporting Tools 109

Reporting Tools Technical Review User Testing Research Software 109

UX Studio

APRIL 10, 2018

fit aims to make their audience healthier by listing all the information they need in one place. fit mainly speaks to the women of Dubai. However, they realized a lot of women read their health and fitness related content, so they decided to create a separate product for them. In October 2017 we partnered with Sport360.fit

Magazine 66

Magazine Feedback Software Research Software User Testing 66

freshtrax

APRIL 25, 2019

TikTok is a video-sharing app which allows users to upload 15-second-long videos, often times of lip-syncing or dancing with music. At the end of January 2019, TikTok officially announced their monthly active users (MAU) in Japan for the first time at 9.5 million users. Related article] Marketing in Japan – Shyness(?)

Customer Feedback 81

Customer Feedback Research Software User Testing Market Research 81

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years. But UX studio did.

Research Software 89

Research Software UX Feedback Software User Testing 89

Product Innovation Educators

NOVEMBER 17, 2017

Each week I scour articles, wading through the dogs, and bringing you the best insights to help product managers and innovators be heroes. PDMA 2017 conference was one of the best yet! 1) Confirm product/market fit, (2) test a hypothesis, and (3) enter the market. Our first competition was Saturday. You’ll love it.

Customer Feedback 48

Customer Feedback Product Management Product Manager Customer Experience 48

freshtrax

SEPTEMBER 10, 2019

In Japan, traditional media is facing issues of declining viewership and revenue in this new age of how Japanese are consuming media. In this article, we will explore some of traditional media’s creative and innovative survival strategies and how they are working in the Japanese market. Currently, 550,000 users are paid members.

User Testing 77

User Testing Research Software Customer Experience Advertising 77

Modus Create

FEBRUARY 10, 2021

In this article, we’ll discuss how we created the soundtrack for Modite Adventure and spend some time diving into the decisions that helped us craft this awesome video game experience. The very first time we developed a soundtrack for a video game was for our 2017 title, Evade 2. Leveling Up Our Capabilities. Going Back in Time.

Feedback Software 98

Feedback Software User Testing Customer Experience Data Visualization 98

People-First Product Leadership

AUGUST 13, 2023

I was reading an article by Thomas Curran who is the author of The Perfection Trap: Embracing the Power of Good Enough. Power of failure: Lessons from top companies Even though the article is from 2017, the principles remain extremely relevant. Culture and companies often favor the smartest, the fastest, the best.

User Testing 52

User Testing Product Research Customer Experience Data Visualization 52

The Product Coalition

OCTOBER 26, 2020

When it comes to the actual work products that product managers deliver: wireframes and user stories. considering all relevant points of view including the customers, the market, and the company itself. It is only in the second edition (released in December 2017) that he added also ‘business viable’. It is not an easy role?—?both

User Testing 127

User Testing Definition CTO Product Research 127

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Even though the article is intended for entrepreneurs, it could also provide fundamental insights to product managers who are tasked to improve metrics in a marketplace.

Customer Experience 78

Customer Experience Product Research Onboarding KPIs Research Software 78

The Product Coalition

SEPTEMBER 28, 2020

20 Questions from New Scrum Master to Product Owner Do you want to get this article in your inbox? If your Scrum Team is moving in the wrong direction because the Product Backlog is not maximizing the value customers derive from the Development Team’s work, no one will care?—?garbage Source : Scrum Guide 2017.

Product Research 109

Product Research Customer Experience User Testing Agile 109