Intercom, Inc.

MAY 8, 2019

During the course of her time there, she’s seen HubSpot grow from a small, plucky startup into a billion dollar household name. This is episode nine of Scale , a brand new podcast series on moving from startup to scale up. Amazon collected 42% of all purchases made online in 2017. The numbers behind this u-turn are staggering.

User Testing 116

User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Gainsight

JULY 7, 2021

Plus, it wasn’t often that someone starting a SaaS company in Phoenix, Arizona got to hear from the likes of SaaS all-stars such as Aaron Levie, Tien Tzuo, Neeracha Taychakhoonavudh, Bill Binch, Bernie Kassar, Kia Puhm, Byron Deeter, Roger Lee…and some guy named Nick Mehta. Offer Both Free and Paid Ticketing Options.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

Intercom, Inc.

FEBRUARY 7, 2019

How do you name an all-in-one solution for a plethora of problems, which – until now – have required individual tools? The most important piece of launch is a brand-new mobile experience, which is pretty awesome. We had a separate office, we had a separate brand, and so we had some freedom to try our own techniques.

Feedback Software 171

Feedback Software Reporting Tools User Testing Data Visualization 171

Alchemer Mobile

APRIL 24, 2018

What are some of the hottest, up-and-coming mobile apps not named Instagram, Snapchat, or Uber? App Name: Venmo. In late 2017, my team launched instant transfer on Venmo. App Name: Duolingo. App Name: DoorDash. App Name: PicsArt Photo Studio. in funding? Most important lessons learned as PMs. Ny Vo of Venmo.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. No wonder marketing has a bad name in the tech industry. In his LinkedIn message trying to recruit Matt, our CEO Eoghan gushed, “The product almost completely sells itself. The live chat model is dead, the messaging model is the future.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Intercom, Inc.

AUGUST 26, 2021

. “We had customers that we wanted to talk to, and there were no good tools for talking to customers over the Internet” Des Traynor: This better not end up like one of those NPR documentaries, where it’s like, “My name is Des Traynor and blah blah.””We The whole thing wasn’t some massive brand vision.

Feedback Software 223

Feedback Software Analytic Tools Customer Communications Data Visualization 223

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. No wonder marketing has a bad name in the tech industry. In his LinkedIn message trying to recruit Matt, our CEO Eoghan gushed, “The product almost completely sells itself. The live chat model is dead, the messaging model is the future.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Mind the Product

MARCH 5, 2020

The web is superb for acquiring new users and building a brand. Nearly all brands that opt for an app-based approach build a website, if only to market their app. A domain name and a website for your brand is a good start, but not enough. in 2017 to 7.8% This figure is declining (down from 8.4%

Research Software 118

Research Software Reporting Tools Development Data Visualization 118

UX Studio: Product Management

JUNE 12, 2018

As many smokers can relate, big bold texts about the harmful effects, the ugly pictures obligatory in most European countries and the removal of excessive branding can get very annoying. We don’t remember when these features disappeared from most messaging platforms, so worse probably could have happened. That would suffice!

Research Software 100

Research Software User Testing Data Visualization Customer Experience 100

freshtrax

AUGUST 27, 2019

LINE : Much more than just a messaging app. Originally a simple messaging app for smartphones, LINE implemented mobile games and a news feed to expand its service. LINE is also a pioneer of virtual stickers for its messaging app. Twitter hasn’t announced its MAU since October 2017. Source: LINE PR News. LINE Group Chats.

Research Software 96

Research Software User Testing Data Visualization Magazine 96

UX Studio: Product Management

FEBRUARY 26, 2019

They have worked with most of the big brands around the world, based around their very strong presence in the tech world of Silicon Valley. Their own brand has a very strong visual presence as well, with an almost too-professional taste. Frog does everything design, from designing furniture and hardware to branding and mobile apps.

UX 80

UX Data Visualization Research Software Analytic Tools 80

The Product Coalition

OCTOBER 23, 2019

Users expect travel brands to provide them with personalized guidance, the ability to fix their problems at meteoric speed, and a seamless experience with every swipe of the screen. Another way brands can use content is to put users in the driver’s seat and empower them to share and communicate.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Business of Software Conference

JUNE 20, 2019

Founder Peldi has attended Business of Software every year since 2010, and has 5 BoS talks to his name. We didn’t really know what to call this talk so we gave it this name. So some more time has passed and the team started getting the message. And good luck because that’s obviously not a good motivating message.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Roadmunk

JULY 13, 2017

Anna Marie Clifton (@TweetAnnaMarie) May 22, 2017. Are you doing messaging? Or what if they don’t have their name; they just have their email address? Or what if this is a brand new network and they don’t have any groups? Super excited to share soon! Because that can derail your velocity later on.

Data Visualization 61

Data Visualization Analytic Tools Research Software Product Research 61

Business of Software Conference

MAY 21, 2020

And all of these have brand recognition. We highlight the Kotlin language which became an official Android development language in 2017 and we and highlight the jetpack library which is a collection of software components that were only released this past September. They also use precise variable naming.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

The Product Coalition

MAY 31, 2022

Then the habit stuck: The US$150 billion global food delivery market has tripled since 2017 and shows no sign of slowing down. Since 2020, fitness, productivity, messaging, telehealth, food, and banking mobile apps have worked overtime to remove as much friction from daily life as possible. Most of us do.

Analytic Tools 156

Analytic Tools Research Software Data Visualization Reporting Tools 156

Intercom, Inc.

FEBRUARY 21, 2019

com as its head marketing guy in late 2017, having known that he wanted to be a CMO since the age of 10. com, formerly G2 Crowd; we recently just changed that name and our website. And I love the idea of not naming names – there is a grid involved, and we’ll leave it at that! Ryan joined G2.com Prior to G2.com,

Education 123

Education Reporting Tools User Testing Customer Experience 123

Intercom, Inc.

JANUARY 10, 2019

I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging. I think what happened was – with bots specifically, through 2016 and 2017 – a lot of it was on Facebook Messenger. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

Intercom, Inc.

JANUARY 28, 2021

For those working in the public sector, Amanda is a household name – she was the National Political Director for Secretary Hilary Clinton during the 2016 Presidential Campaign and served as the Chief of Operations at the California Department of Justice in 2017 and 2018. We were trying to use big media platforms, right?

Customer Experience 249

Customer Experience Feedback Software Research Software Government 249