Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. JustGiving was a well-known brand, but firmly associated with registered charities. This meant the user experience could jar as you took one journey across different brands. The Yimby homepage, 2013.

User Testing 114

User Testing Weak Development Team Onboarding KPIs Customer Experience 114

freshtrax

JULY 23, 2019

This means that you might want to change your tone of voice accordingly for your brand communication. World Population Review, 2019 ) ( Statistics Bureau Japan, 2019 ). World Population Review, 2019 ). OECD, 2017 ) ( DODA, 2018 ). Top 10 Japanese Tech Companies. Statista Digital Market Outlook, 2017 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88

The Product Coalition

MARCH 6, 2019

Review any existing feedback you have as well as additional direct channels such as chat bots, surveys, focus groups, and interviews. Understanding your users better will also help to determine your app’s ideal technological specifications. A mixture of approaches and resources will be useful here.

Analytic Tools 60

Analytic Tools Feedback Software Research Software Data Visualization 60

Intercom, Inc.

MAY 8, 2019

This is episode nine of Scale , a brand new podcast series on moving from startup to scale up. We’ve gone from the enthusiastic disruption of traditional gatekeepers (like newspapers, radio and broadcast television) to falling into line behind less than a handful of new tech giants. The numbers behind this u-turn are staggering.

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User Testing Customer Experience Inbound Research Software 116

Intercom, Inc.

DECEMBER 4, 2019

One of the biggest determining factors of a company’s success is the clarity of its message, and how that clarity comes across in every interaction across the product and brand. Brand Identity: When customers interact with your brand, is your value proposition clear? Three reasons companies get this stuff wrong.

Branding 209

Branding Weak Development Team Technical Review Airlines 209

Gainsight

JULY 7, 2021

Meanwhile, Pulse the conference graduated from a ballroom in 2013 to a full takeover of the Intercontinental Hotel in 2014 , San Francisco’s Pier 48 in 2015 , the Oakland Convention Center in 2016 and 2017 , the San Mateo County Events Center in 2018 , and finally to the venue it was truly meant to call home, San Francisco’s Moscone Center, in 2019.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

freshtrax

AUGUST 20, 2019

ADARA collects data about travelers by partnering with well-known travel brands and then creates a comprehensive view of the traveler: where they come from, where they’re going, with whom, how much they spend, and more. Q: btrax was lucky enough to help ADARA’s market launch event in 2017. ADARA’s launch event in Japan in 2017.

Travel 53

Travel Data Visualization Seminar Reporting Tools 53

Intercom, Inc.

FEBRUARY 7, 2019

Three major changes in the past decade have changed the tech landscape: the evolution and maturity of the web browser, the use of SaaS tools in the workplace, and the opening up of APIs to the broader public. The most important piece of launch is a brand-new mobile experience, which is pretty awesome. Shishir: Thank you.

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Feedback Software Reporting Tools User Testing Data Visualization 171

Alchemer Mobile

OCTOBER 9, 2018

Panelists included: Daniel McCone, Digital Marketing & Innovation Manager at Dunkin’ Brands. So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. Qualitative feedback, we use App Store reviews. We hosted a CX-focused panel at this year’s Customer Love Summit.

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User Testing Customer Feedback Customer Experience Feedback Software 150

BrainMates

OCTOBER 30, 2022

In reality, most companies are reviewing and failing ideas several orders of magnitude less than this. Product Management 101 is ‘problem before solution’, but it still appears the message is not getting through, as too many products and product improvements are launched without a real benefit to customers.

Development 59

Development Transportation Research Software Product Research 59

BrainMates

NOVEMBER 1, 2021

Most companies are in reality reviewing and failing several orders of magnitude less ideas than this. Product Management 101 is “problem before solution”, but it still appears the message is not getting through, as too many products & product improvements are launched without a real benefit to customers.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Intercom, Inc.

AUGUST 26, 2021

Liam Geraghty: So many stories of tech success begin in Silicon Valley. This was pre-Stripe, pre-anything, pre any good technology that we know today. The whole thing wasn’t some massive brand vision. ” Liam Geraghty: Intercom CEO Karen Peacock joined the company as a chief operating officer in 2017.

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Feedback Software Analytic Tools Customer Communications Data Visualization 223

Business of Software Conference

MAY 21, 2020

We’re really excited to be here today to share with you how we find and nurture tech talent as Simprints. On the one hand you have the tech giants like Google and Facebook. On the other hand, you have the tech unicorns with billion dollar valuations; like Uber, Stripe, and Dark Trace.

Technical Review 52

Technical Review Feedback Software Software Review Analytic Tools 52

Intercom, Inc.

OCTOBER 29, 2020

And so I worked with a whole bunch of companies in technology and financial services, consumer goods, helping them on things like growth strategy, developing new products, M&A. Stanford was actually the only business school that I applied to because I specifically wanted to move out to the Bay Area and move into tech full-time.

Feedback Software 209

Feedback Software Research Software Reporting Tools User Testing 209

The Product Coalition

JANUARY 20, 2020

Today, an animated explainer video has become one of the most creative ways to establish warmer relationships between customers and their beloved brands. Startups and big businesses all over the globe use explainer videos to introduce their products, services, or tell about their brands creatively. There’s no need to be?—?we

Research Software 78

Research Software Feedback Software User Testing Product Research 78

The Product Coalition

OCTOBER 23, 2019

Users expect travel brands to provide them with personalized guidance, the ability to fix their problems at meteoric speed, and a seamless experience with every swipe of the screen. Another way brands can use content is to put users in the driver’s seat and empower them to share and communicate.

Reporting Tools 60

Reporting Tools Travel Data Visualization Research Software 60

Business of Software Conference

JUNE 20, 2019

And that was great because for 10 years maybe some of you can relate to this – How many times have you done this where you go to Twitter you search for your brand and you scroll and maybe you like… I’ve been doing this seriously four times a day for ten years. So some more time has passed and the team started getting the message.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Intercom, Inc.

FEBRUARY 21, 2019

com as its head marketing guy in late 2017, having known that he wanted to be a CMO since the age of 10. If Yelp is for restaurant reviews, we’re that for software. Ryan: It’s like the SaaS and the tech worlds are going through a bit of an evolution in a similar way to maybe what cars and car selling went through.

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Education Reporting Tools User Testing Customer Experience 123

Andrew Chen

MAY 28, 2019

You can follow and message Li on Twitter if you have thoughts about the piece. As new tech platforms hit scale, we on the consumer team have been closely watching the future of media and the technology driving it — in all forms. As with all tech trends, it had a longer and slower start before going more mainstream.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Roadmunk

DECEMBER 21, 2017

A quick programming note: This is the last episode we will be releasing in 2017. Eleni: You were leading engineering at the time, what technical considerations did you have to keep in mind? We had intercom inside the app, and every time somebody logged in we could send them a message and they could message us back.

Feedback Software 55

Feedback Software Analytic Tools User Testing Customer Feedback 55

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. I’m joined once again by Paul Adams (VP of Product) and Emmet Connolly (Director of Product Design) for a conversation that covers everything from bots and automation to the state of messaging.

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User Testing Banking Customer Experience Technical Review 143