The Product Coalition

JUNE 21, 2021

A practical look at how and why software designers can ensure digital services can be used by everyone. People who need medicine use apps and websites to order perscriptions and have them delivered to their homes. Thanks to the coronavirus pandemic, making software accessible is arguably a common struggle around the globe.

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Revulytics

JANUARY 30, 2018

The Telerik Platform is retiring on May 10, 2018 (“retiring products that have served their purpose”). This leaves users of Telerik Analytics (formerly EQATEC Analytics) in a bit of a jam as they seek an alternative software usage analytics platform. Platform Support and Easy Integration You Need.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Research Software 59

UX Studio

JUNE 30, 2023

We deliver impactful, user-friend, and unique solutions for ambitious ideas. USA; Europe $70 – $90 / hr Website design, UI/UX design, Research, Website Audit, Mobile App Design, Consulting, Expert Review Studio 22 Design Studio 22 Design is a creative design firm located in the San Francisco Bay area.

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Research Software Feedback Software Analytic Tools Reporting Tools 60

UX Planet

FEBRUARY 22, 2024

Sometimes, reading a heartfelt “This app helps me stay connected to my family!” Designers can cleverly orchestrate entire journeys through websites or apps, leading us through paths designed to optimize metrics, not empower our free choices. Share case studies, highlight research findings, and always put the user first.

Data Visualization 83

Data Visualization UX User Testing Research Software 83

freshtrax

MAY 8, 2019

However, the situation has drastically changed because of the rise of new mobile payment solutions. Let’s take a look at the mobile payment landscape in Japan and the key players that are changing Japan’s obsolete mobile payment system. According to Yano Research Institute Ltd. , Technology: QR Code. Technology: QR Code.

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Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. That’s 20% growth year-over-year.

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Data Visualization Reporting Tools User Testing Customer Experience 204

Revulytics

SEPTEMBER 6, 2017

Gartner recently released the Hype Cycle for Software as a Service, 2017 and Hype Cycle for Customer Experience Analytics, 2017. Software Usage Analytics is included in both Hype Cycles. Revulytics is pleased to be included as a sample vendor by Gartner in both research reports.

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Analytic Tools Data Visualization Reporting Tools Research Software 48

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Little Otter and its family-first approach, they believe, is the antithesis of that.

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The Product Coalition

MARCH 6, 2019

Bringing team members together, organizing user research, product demos, road mapping and more. If you’re a mobile app product manager there’s a whole additional layer of complexity to add to that cake. Your software needs to be updated frequently and to the satisfaction levels of the app store gatekeepers.

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Analytic Tools Feedback Software Research Software Data Visualization 60

Mixpanel

JANUARY 12, 2023

From customer research to monitoring and iteration, good copywriting is rooted in data. Start with customer research. You wouldn’t build a product without doing customer research and validating your idea. To get it right, you’ve got to run research to figure out what needs to be said. Keyword research.

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Data Visualization User Testing Research Software Product Research 116

Revulytics

AUGUST 7, 2018

Gartner recently released the Hype Cycle for Software as a Service, 2018 , Hype Cycle for Customer Experience Analytics, 2018 , and Hype Cycle for Application Security, 2018. Software Usage Analytics is included in all three Hype Cycles. Revulytics is pleased to be included as a sample vendor by Gartner in all three research reports.

Analytic Tools 48

Analytic Tools Data Visualization Reporting Tools Research Software 48

UX Studio: Product Management

OCTOBER 2, 2023

While also placing a strong emphasis on UX research to guide our design decisions. Research ensures prioritized user needs and delivered effectiveness. For instance, this approach produced outstanding results for Liligo, France’s leading travel app. It increased the booking rate by an impressive 200%.

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Research Software Data Visualization User Testing Technical Review 65

Alty

FEBRUARY 16, 2017

Use the provided information to build an app you want (not the one they assumed you want). If you are up for a quick solution, download an app specification template here. How to Write a Perfect App Specification: The Basics. Is it your first app project or did you launch a few others before? We are dying to know.

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Research Software User Testing Technical Review Data Visualization 50

Mind the Product

JANUARY 15, 2018

The 2017 Mixpanel Product Benchmarks Report showed that Average Daily Active User (ADAU) growth, in which active users are defined as “active” if they perform any action in a product, was actually negative in two of the four categories we measured: SaaS and media & entertainment. Mixpanel Mobile usage, July 2016-March 2017.

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Onboarding KPIs Feedback Software Research Software Analytic Tools 95

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Because you have to focus on optimization and fine-tuning, rather than establishing the platform. With this goal in mind, we decided to focus on the following metrics.

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Customer Experience Product Research Onboarding KPIs Research Software 78

The Accidental Product Manager

JUNE 6, 2022

The product managers at Facebook have been looking to boost their local-news offerings since a 2017 survey showed most of its users wanted more. The tool that the Facebook product managers use to aggregate local-news is called Today In. Facebook product managers use a tool called Today In to collect local news.

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Userpilot

JANUARY 28, 2021

That was 10 years ago, I now work as a senior digital PO looking after a platform for a bank. ”. I brought in the values I knew from writing the specs (what are the benefits for the customer and what problems will be solved with the software) to marketing and sales afterward and tried to bring the products into the market.

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Research Software Customer Experience User Testing Feedback Software 98

Product Talk

JULY 12, 2017

Resources Mentioned: Tools: Adobe Creative Suite. 2017 Product Conferences. Product Managers Don’t Own the Problem (And Designers Don’t Own the Solution). My talk at Front 2017. I want to be clear, when I say product teams, I mean the product manager, the designers, and the software engineers. Google Ads.

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Intercom, Inc.

JULY 11, 2019

Move away from this concept and toward the idea of a flywheel instead: feeding energy back into the system instead of success rates diminishing over time. It flips where we came from, which is nice just from a company genetics perspective and messaging. Source: HubSpot Research. Speak the customer’s language.

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Mixpanel

FEBRUARY 12, 2019

His plan, as he recounted to us was “to build a hybrid agency that would leverage technology to build mobile and web experiences for customers.”. Not long after, Black Ops found itself in an article of 2017 Rock Star Agencies to watch identified as the chatbot agency. The chatbot needs to control and manage the message.

Customer Experience 68

Customer Experience User Testing Research Software Analytic Tools 68

Intercom, Inc.

SEPTEMBER 15, 2022

But historically, our communication technology has been mostly text-based. And when typing a message, there is a lot more room for ambiguity and misunderstanding, even when the interlocutors know each other well. Tomoko Yokoi, researcher and advisor in digital transformations at the IMD Business School in Switzerland.

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Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. The reasons for this growth – high-velocity economics of software innovation, the migration of money from old media to new media, etc.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

MAY 8, 2019

Amazon collected 42% of all purchases made online in 2017. They’re not coming back and there are great companies like Buffer that have done a ton of research on this where they’re seeing social really fall off as a referral source, but engagement on social is not falling off, in fact it’s rising.

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Nulab

JUNE 22, 2022

You won’t have to go through lengthier research, testing, or design phases , and the existing product will continue to bring in revenue. When you use incremental innovation to improve your product, you’re sending a message to your customers that you’re always looking for ways to make their experience better.

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User Testing Customer Experience Feedback Software User Friction 84

Innovatemap

AUGUST 12, 2021

When I started collaborating with investors in 2017, one of the most common pains I heard was about increasing deal flow. An increasing number of startups, a remote-friendly investing environment, and a proliferation of cheaper technology have all led to more deal flow that investors can ideally handle. In 2021, it’s the opposite.

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Startups Product Research User Testing Research Software 52

freshtrax

JULY 23, 2019

OECD, 2017 ) ( DODA, 2018 ). Mitsubishi UFJ Research and Consulting, 2018 ). Mitsubishi UFJ Research and Consulting, 20189 ). Japan Productivity Center, 2018/a>) ( MECSST, 2017 ). Statista Digital Market Outlook, 2017 ). The Ultimate Guide to Using the LINE App for Business. OECD, 2018 ). There is a 24.5%

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User Testing Data Visualization Customer Feedback Product Research 88

Alchemer Mobile

OCTOBER 9, 2018

Please make sure that you are submitting questions through the mobile app. So it’s App Store reviews, it’s direct customer feedback through a customer feedback link. In terms of quantitative feedback, we have our analytics from our website as well as mobile app. Qualitative feedback, we use App Store reviews.

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Business of Software Conference

JUNE 5, 2019

Carl Ryden has been a regular attendee at Business of Software Conferences for a long time. Carl Ryden (Founder, PrecisionLender) – Build Iron Man Suits Not Terminators from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates?

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Intercom, Inc.

NOVEMBER 21, 2019

Tara joined the company in 2017 and has been instrumental in helping the company scale and retain more customers through a unique customer-centric approach to marketing. . Customers will only sign up for your product if you can convince them that your solution can solve their problems.

Customer Experience 34

Customer Experience User Testing Customer Feedback User Friction 34

Userpilot

JANUARY 10, 2022

Customer Success is a core growth driver for any SaaS business. In 2022, when the SaaS market is crowded with tons of similar products, the best ones are those who delight their customers regularly. We have created an ultimate guide that will serve as a blueprint for SaaS owners to maximize SaaS customer success in 2022.

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Feedback Software Analytic Tools Research Software User Testing 95

Mind the Product

MARCH 5, 2020

People spend over two hours a day browsing the web using conventional app interfaces, and despite the rise of mobile and mobile-first design, desktop audiences are still significant. So, which platform should you adopt for a new digital service, mobile app or the web? You can spend your marketing budget to drive app downloads.

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Research Software Reporting Tools Development Data Visualization 115

Intercom, Inc.

MAY 14, 2018

Messaging: Ignore at your peril. As marketers we’re always yearning to understand how consumers want to engage, and increasingly, that’s through the personal, real-time, device-agnostic medium of messaging. 10 minutes: The average daily time US consumers spent in a messaging app in 2017 was 10 minutes, up 15.2%

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freshtrax

AUGUST 27, 2019

In this age of technology, social media has become a very powerful and popular marketing tool that can reach a large population and a variety of users. However, it’s important to remember that each social media platform caters to a different demographic and creates a unique experience for its users. LINE User Characteristics.

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Intercom, Inc.

OCTOBER 29, 2020

I moved out to the East Coast of the US to go to Harvard where I majored in applied math with a focus on decision systems and artificial intelligence before it was cool. And that was my first time in enterprise software – I’d spent some time in consumer software before that and did that for a few years.

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Business of Software Conference

MAY 29, 2019

Alison Coward (Founder, Bracket) – Designing High-Performing Teams from Business of Software Conference. Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? But they decided they wanted to come together to promote a message of peace and love and hope.

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Weak Development Team Workshop Research Software User Testing 45

Product Talk

SEPTEMBER 13, 2017

Teresa Torres presented ‘Critical Thinking for Product Teams’ at Mind the Product London on September 8, 2017. I’ve been developing a visual critical thinking tool that I want to share with you today. Our system allowed people to spam their entire alumni community. Nobody wanted to receive these messages.

Product Research 208

Product Research Research Software User Testing Data Visualization 208

BrainMates

OCTOBER 30, 2022

Product Management 101 is ‘problem before solution’, but it still appears the message is not getting through, as too many products and product improvements are launched without a real benefit to customers. 2 - Inadequate Customer Research. These benefits will come from solving a deep problem a customer has.

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