Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. Kristen joined Atlassian when it acquired Trello in 2017, where she is now Global Head of EDR Sales. Let the product be your sales guide.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Product Talk

JANUARY 19, 2022

Increasing the number of product trios who adopt a continuous cadence to their discovery work is my North Star metric. My goal is to increase the number of product trios who adopt a continuous cadence to their discovery work. Discovery Coaching Doesn’t Scale. Understanding Impact vs. Outcomes. Tweet This.

Product Research 263

Product Research Workshop Weak Development Team Books 263

Intercom, Inc.

JANUARY 2, 2019

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. We strive to let our product do the talking. In 2018, we also launched our public Intercom App Store , which has over 130 apps and integrations that help you streamline your workflows and increase your productivity.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Alchemer Mobile

JUNE 12, 2019

You might see hundreds or thousands of new installs every day, but the true test of a quality app is how many of those customers become engaged and profitable? Driving higher survey response rates and extracting more meaning from NPS. All in all, they started gathering incredible feedback from their short, monthly surveys.

Feedback Software 199

Feedback Software Finance Reporting Tools Data Visualization 199

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. However, traditional user research methods can be time-consuming, subjective, and difficult to scale. Unconscious bias can influence results.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

The Product Coalition

FEBRUARY 15, 2021

TL; DR: How to Make Agile Work in Fast-Growing Startups For years, I worked in several Berlin-based, fast-growing startups in my capacity as Scrum Master, agile coach, and Product Owner. Consequentially, the bias often results in micromanaging the product delivery organization. Fallacy #6: We Need a PMO for Product A PMO?—?short

Agile 195

Agile Startups Technical Review Software Review 195

Mind the Product

OCTOBER 20, 2020

” That’s what Mind the Product co-founder Janna Bastow said in her keynote speech at #mtpcon in 2017. The post Can you be a Mom and a Product Manager? – Shelly Kalish & Karen Hershenson on The Product Experience appeared first on Mind the Product. “People are hard.”

Product Research 145

Product Research Feedback Software Product Management Product Manager 145

The Product Coalition

AUGUST 24, 2021

Many venture capital firms were interested in investments at comparatively high valuations in technology companies available around that era. Investment banking firms, substantially benefiting from initial public offerings (IPO), strongly encouraged investments into the technology sector. Startup funding was relatively easy to raise.

User Testing 158

User Testing Development Customer Experience Product Research 158

Mind the Product

DECEMBER 1, 2017

In this engaging talk from Mind the Product London 2017, Barry O’Reilly shows that this is almost always what needs to happen when we look to develop organisations. 80% of companies think they’re providing a superior proposition, according to Closing the Delivery Gap, the well-known 2005 survey from Bain and Co.

Systems Review 0

Systems Review Technical Review Product Research Customer Experience 0

Mind the Product

FEBRUARY 1, 2018

Consumer adoption of voice-based products has grown to the point where businesses need to understand what voice-based experiences can mean to them. But, as I’m sure we’re all aware, exploring new business models such as voice-based products and experiences doesn’t always come naturally to big companies. Design Sprints for Voice.

User Testing 156

User Testing Research Software Analytic Tools Product Research 156

Mind the Product

NOVEMBER 12, 2018

In December 2017, we launched our web app in over 100 languages. After all, why should a speaker of Thai, Zulu, or Armenian have a lesser experience of a product just because they speak a language other than English? The localization process starts at the product design and development phase. Product Development.

Research Software 172

Research Software User Testing Software Review Product Research 172

Mind the Product

OCTOBER 21, 2020

” That’s what Mind the Product co-founder Janna Bastow said in her keynote speech at #mtpcon in 2017. The post Balancing Family Life with a Career in Product Management – Shelly Kalish & Karen Hershenson on The Product Experience appeared first on Mind the Product. “People are hard.”

Product Research 113

Product Research Feedback Software Product Management Product Manager 113

Intercom, Inc.

JANUARY 14, 2019

Fittingly, the team’s selections crossed a range of publish dates, subjects and structures; from 1970’s era technical guidance on improving one’s own writing, to the latest and best thinking from the team at Google Ventures on how to make more time for what’s meaningful in your life. Jarell Cardoza, Product Marketing Manager ( @jarcardoza ).

Books 150

Books Technical Review Marketing User Testing 150

BrainMates

NOVEMBER 1, 2021

On average, about 40% of the products launched by organisations are failing to meet their intended objectives. Some quotes put this higher – up to 80 or even 95% – but 40% is what empirical evidence indicates and, even if this is an underestimate, that just makes product failure an even bigger issue for organisations.

Weak Development Team 105

Weak Development Team Product Research Development Research Software 105

Mind the Product

MAY 25, 2018

JustGiving’s goal is to grow the world of giving, enabling more money to be raised for good causes through the use of technology. In 2012, when I was working as part of the JustGiving team responsible for innovative products and disruptive business models, we decided to test how people could raise money for non-charitable good causes.

User Testing 149

User Testing Weak Development Team Onboarding KPIs Customer Experience 149

Intercom, Inc.

SEPTEMBER 30, 2021

Rebecca has a background in astrophysics and computer science and spent many of her formative years looking at gamma-ray bursts and supernovas, but eventually, eager to get into software and product design, she moved to San Francisco. Here are some of our favorite takeaways from the conversation: 1. It’s all about the family setting.

Research Software 223

Research Software Feedback Software Data Visualization Artificial Inteligence 223

Userpilot

JULY 30, 2021

What exactly is the product manager role? And the role of a product manager can vary drastically depending on the type of product manager. That’s why we’ve put together a comprehensive post on everything you need to know about the product manager role, including: Responsibilities of a product manager. Let’s dig in!

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Mind the Product

APRIL 11, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning.

Research Software 70

Research Software Analytic Tools User Testing Product Research 70

Intercom, Inc.

AUGUST 6, 2019

Product engineers are experts at identifying, understanding and solving problems. Here are the five areas that we encourage product engineers to contribute to as they seek to maximize their impact. But we’re even prouder of engineers who build great products and then share that knowledge with the world. Being a brand ambassador.

Software Review 166

Software Review Engineering Feedback Software Technical Review 166

Mind the Product

MARCH 23, 2017

Mind the Product London 2017 on September 8 will be better than ever, with more workshops, more networking, and more fun than ever. But most importantly #mtpcon will, as usual, bring you the best minds in product from around the world for a day full of thought-provoking insight, inspiration, and learning. Scott Berkun, Author.

Research Software 123

Research Software Enterprise User Testing Workshop 123

Product Management Unpacked

JULY 19, 2018

I never aspired to be a researcher. I have served as a CEO several times and have been involved or responsible for the launch of more than 100 products. In all of these roles I was a product manager or led product management. A product manager typically acts as the point person throughout a project’s life-cycle.

Reporting Tools 109

Reporting Tools Technical Review User Testing Product Management 109

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. As product owners?

User Testing 101

User Testing Product Research Presentation Research Software 101

The Product Coalition

FEBRUARY 22, 2022

Crafting an actionable definition for modern product management One of the questions that founders and CEOs often ask in VP / Head of Product interviews is, “What is product management to you?” Are these four things reflecting well what modern product management is? When overlooked, everything crumbles from there.

Definition 144

Definition Product Research Customer Experience Finance 144

Mind the Product

SEPTEMBER 25, 2017

Five years ago, including embedded analytics in an application was a powerful way for product teams to differentiate their applications, reduce customer churn, and charge more for their products. This growth demonstrates that both users and product teams are realising value from embedded analytics. But what works?

Embedded Analytics 127

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 127

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 83

Research Software Feedback Software Analytic Tools Product Research 83

The Product Coalition

NOVEMBER 29, 2022

Zoomers are the first digital generation that grew up in an environment with Internet access and information technology. LinkedIn researchers state that zoomers change jobs more often than millennials. 70% of surveyed professionals aged 20–24 working in the UK, USA, France, and Germany prefer a combination of office and remote work.

Research Software 146

Research Software Product Research Transportation Customer Experience 146

Mixpanel

JANUARY 12, 2023

Copywriting, while often thought of as something creative and inspired, is a technical craft. It’s a product unto itself. And just like a product process, you need data to create something great. From customer research to monitoring and iteration, good copywriting is rooted in data. Start with customer research.

Data Visualization 115

Data Visualization User Testing Product Research Research Software 115

The Product Coalition

DECEMBER 22, 2022

Learn from the finest to create your top-tier product or keep up with the most recent SaaS developments. SaaS is regarded as the technology most crucial to corporate success. Design, development, testing, launch, and maintenance are the stages involved in the creation of Saas software. The SaaS market has increased from $31.5

Analytic Tools 147

Analytic Tools Data Visualization Reporting Tools Startups 147

Usersnap

JUNE 11, 2019

In the past, the core goal of testing is to find bugs and fix them. But the dynamics of IT and testing landscape have changed now. Agile QA approach and user experience driven development (UXDD) have taken modern software development and testing by storm. Testing is changing, how are you adapting? New testing platforms.

Analytic Tools 85

Analytic Tools Feedback Software Reporting Tools Data Visualization 85

The Product Coalition

JUNE 21, 2021

we also face the question of how we will make digital technology truly accessible for everyone, regardless of their physical or cognitive abilities. The distinction between the two terms tends to get blurred, and it’s because the definition of each term is fluid and changes as different technologies become more or less relavant over time.

Research Software 158

Research Software Data Visualization Software Review Technical Review 158

Intercom, Inc.

AUGUST 2, 2018

If you ask Claire Vo to describe product managers with one adjective, it’s greedy. It’s a term that Claire, VP of Product Management at Optimizely , uses endearingly. Solving that specific problem is what led Claire to build Experiment Engine, which Optimizely acquired in 2017. What was yours?

User Testing 140

User Testing Customer Experience Product Research Data Visualization 140

Userpilot

SEPTEMBER 16, 2024

What product marketing strategies can you use to increase your chances of success? Summary of a market development strategy A market development strategy is a growth strategy that aims to introduce existing (or new) products or services to new markets. Is your company ready to target new markets?

Research Software 105

Research Software Analytic Tools Feedback Software Data Visualization 105

Alchemer Mobile

OCTOBER 9, 2018

Katie van Zyl, Director of Product Management at GoDaddy. Christopher An-Traumer, Product Manager at Premera Blue Cross. Ashley Ettwein, Director of Product Marketing at ADT. So I think the important thing to think about with customer feedback is all the different types of customer feedback and inputs you take in.

User Testing 150

User Testing Customer Feedback Customer Experience Feedback Software 150

The Product Coalition

JULY 30, 2020

I’d like to share a few product management insights from Synch, a company I co-founded in 2017, to help entrepreneurs who are launching new marketplaces. Even though the article is intended for entrepreneurs, it could also provide fundamental insights to product managers who are tasked to improve metrics in a marketplace.

Customer Experience 84

Customer Experience Product Research Onboarding KPIs Research Software 84

Modus Create

APRIL 14, 2025

From revolutionizing drug discovery to improving medical imaging and diagnostics, AI is streamlining research and unlocking new possibilities at an unprecedented pace. In fact, according to Precedence Research, AI in the life sciences sector is projected to grow at a compound annual growth rate (CAGR) of 11% over the next decade.

Research Software 40

Research Software Reporting Tools Technical Review Software Review 40

Mind the Product

NOVEMBER 16, 2017

The day before Mind the Product London 2017 we ran a forum for invited product leaders on a series of topics with some of the leading product managers from around the world. Here’s what we learned about product leadership. After a certain level, a product team becomes the Product Leader’s own product.

Leadership 118

Leadership Weak Development Team Product Research Feedback Software 118

PMLesson's Ace the PM Interview

MAY 19, 2020

Product Management is notoriously difficult to get into. This challenge is especially augmented for those just graduating from college with minimal exposure to product management. Thus, companies have developed entry-level product management roles, known commonly as Associate Product Management (APM) roles.

User Testing 98

User Testing Product Management Product Manager Analytic Tools 98