Alchemer Mobile

APRIL 9, 2020

Mobile apps in the Food and Drink category have experienced radical change these last few weeks. The COVID-19 pandemic has more and more people using app-based food delivery services, and QSRs are seeing an influx of mobile payments at their drive-throughs with the closure of dine-in establishments. Why is your app rating decreasing?

Research Software 246

Research Software Feedback Software Data Visualization User Testing 246

Alchemer Mobile

FEBRUARY 21, 2019

In our recently released 2019 Mobile Customer Engagement Benchmark Report , we reviewed data from over 1,400 unique iOS and Android apps across all app categories (from January 2018 to December 2018) to understand how customer engagement and interaction rates have changed over the past few years. Wrapping it up.

Data Visualization 204

Data Visualization Reporting Tools User Testing Customer Experience 204

Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. It’s important to remember that all apps aren’t expected to be created equal, and app publishers shouldn’t all take the same approach to engagement and user experience.

Finance 203

Finance Feedback Software User Testing Customer Experience 203

Alchemer Mobile

FEBRUARY 7, 2019

The convenience and near-instant gratification offered by apps in the Food and Drink category is a key part of our modern-day lives. Food and drink apps straddle both the physical and digital worlds, and work to blur the lines between the two. The potential reach of food and drink apps is just being realized.

Feedback Software 157

Feedback Software User Testing Customer Feedback Research Software 157

Alchemer Mobile

MAY 14, 2020

Mobile apps in the Media category have experienced an uptick in traffic these past few weeks and months as people scramble to get their hands on the latest news regarding coronavirus. So, what can these brands do to capture, analyze, and act on these changing customer behaviors? Why is your app rating decreasing?

Research Software 208

Research Software Feedback Software User Testing Customer Feedback 208

Intercom, Inc.

AUGUST 13, 2019

Many of us in the design and technology community pride ourselves on being tool builders, creating products that others can use to get things done. Tools are part of who we are. We all have a very fundamental relationship with the tools we use. We all have a very fundamental relationship with the tools we use.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Intercom, Inc.

JANUARY 2, 2019

In 2018, we doubled the size of our R&D teams to continue building best in class products with non-stop innovation. In 2018, we set out on our own path to make our mark where we felt others had fallen short. Read on to hear more about what we shipped in 2018: . We strive to let our product do the talking.

Technical Review 141

Technical Review Analytic Tools Feedback Software Customer Communications 141

Intercom, Inc.

OCTOBER 13, 2020

At Intercom, we have taken advantage of these technologies relatively early. So, modern machine learning opens up vast possibilities – but how do you harness this technology to make an actual customer-facing product? A complex system that works is invariably found to have evolved from a simple system that worked”.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Product Innovation Educators

MARCH 4, 2025

The collaboration between AMS and MIT researchers has yielded impressive results, with AI tools not only matching human analysts in identifying customer needs but often exceeding themespecially for emotional needs that humans might overlook. But it is changing, with AI tools that are transforming how we uncover and analyze customer needs.

Artificial Inteligence 235

Artificial Inteligence Research Software Product Research User Testing 235

Intercom, Inc.

MARCH 27, 2018

2018 is shaping up to be a massive year for the Intercom platform. Historically, we’ve spent proportionately way more on research and development than other software companies we track, and that won’t stop any time soon. This funding will go straight into building great new software at a pace you’ve yet to see from us.

User Testing 224

User Testing Research Software Feedback Software Artificial Inteligence 224

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. This initiative results in 900,000 app downloads in less than a year, a 130 percent boost in online sales, and a 76 percent increase in app usage. percent same-store sales growth by early 2018. The results?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Alchemer Mobile

JANUARY 15, 2019

Collecting and making sense of mobile customer feedback isn’t a walk in the park for product managers and marketers. It can take months to set up a first version and years to get it right as sorting through feedback from different customer segments is difficult, especially as the size of your customer base grows.

User Testing 138

User Testing Customer Feedback Feedback Software Analytic Tools 138

Intercom, Inc.

NOVEMBER 12, 2018

Depending on the industry, these services can range from call centers to ticket-based helpdesks, from self-serve knowledge bases to increasingly personal types of customer support using tools such as Intercom. Customers who continuously provide feedback to improve the product. Customer support should be personal.

User Testing 245

User Testing Feedback Software Customer Experience Customer Feedback 245

Userpilot

MARCH 6, 2020

As a team supporting diversity and women in tech – we decided to use the International Women’s Day as an opportunity to showcase some of the best talent in the industry – and interviewed the top female Product Managers, Product Owners and SaaS founders and CEOs. Women in SaaS. Women in Product.

Research Software 133

Research Software Analytic Tools Feedback Software Reporting Tools 133

Alchemer Mobile

MAY 21, 2020

2020 has been volatile for Finance apps. COVID-19 hit apps in the Finance category with a one-two punch, with heavy increases in usage as well as staggering drops in economic activity. Apptentive published our 2020 Mobile App Engagement Benchmark Report for Finance apps in early March, right as COVID-19 hit North America hard.

Finance 147

Finance User Testing Feedback Software Research Software 147

Intercom, Inc.

JANUARY 3, 2019

As your team grows, invest in operations and design systems that will help you scale efficiently. We built a process with the Sales team called “Problems To Be Solved” to capture this feedback. Case in point: our new Messenger, bots and App Store all work together to help businesses connect with their customers in new ways.

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Alchemer Mobile

APRIL 21, 2020

Do you want to know how your mobile app engagement data compares to others in your industry? We published six new research reports today – each industry-specific guide reveals exclusive benchmark data gathered from more than 800 mobile apps with 5,000+ active users. Average app review volume. Average app ratings.

Travel 147

Travel Finance Research Software User Testing 147

Alchemer Mobile

JUNE 10, 2020

Surveys enable companies to collect and analyze both qualitative and quantitative feedback. When it comes to mobile, short surveys with specific asks (like feedback on a new feature) are effective and efficient. A survey that interrupts a customer’s in-app experience will rarely be well-received. Net Promoter Score Surveys.

Product Research 147

Product Research Feedback Software User Testing Systems Review 147

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Mind the Product

APRIL 28, 2020

She joined us to continue where her 2018 Mind the Product talk left off and to go deeper into how to build great communities with remote teams. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Quote of the Episode. and at conferences across the US and Europe. Sponsor us.

Product Research 186

Product Research Feedback Software Technical Review Entertainment 186

Userpilot

JULY 13, 2021

The UI of your SaaS needs to leave a lasting impression on your users, which is why we’ve compiled a list of 11 top UI designers for you. The list is based on what SaaS owners are recommending in several popular Facebook groups. It takes just one clunky UI element to drive someone away from your site or app. 2: Hatchly. #3:

Research Software 98

Research Software Feedback Software Data Visualization Reporting Tools 98

Intercom, Inc.

JULY 21, 2022

Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. For Slack, that was clearly the engineering and dev communities, who love new tools. “We had to figure out how to tell them what the value is and serve them the solution rather than saying, ‘Slack is here.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Intercom, Inc.

DECEMBER 10, 2019

In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. Earlier this summer we released Inbox apps , which allows Intercom customers to customize their Intercom Inbox by arranging their tools and the information they see about their customers. As we scaled, that had to change.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Product Innovation Educators

FEBRUARY 10, 2020

I was told that SEMRush, makers of a digital marketing platform, had created one of the most effective international communities — one that was not only valuable to product managers to learn about the needs of customers but also one that customers and influencers wanted to join. Our product owners implement the feedback in their tools.

User Testing 156

User Testing Customer Feedback Feedback Software Product Management 156

Intercom, Inc.

MAY 22, 2018

But a recurring piece of feedback we’ve got from our readers is that they don’t like being chained to one format, and want to enjoy our books in ways that extend beyond the confines of PDF and mobi. But it is perhaps for that very reason that demand for printed books on the business of software is so high.

Marketing 188

Marketing Feedback Software Books Startups 188

UX Studio: Product Management

NOVEMBER 5, 2018

So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. The current technological ecosystem always influences UI trends. What has happened in 2018 so far? This targets the emerging primary device for users visiting a website or app. Now, the year is coming to an end AGAIN!

Research Software 111

Research Software Feedback Software User Testing Customer Experience 111

Intercom, Inc.

MARCH 8, 2018

In a time where buyer behavior has rendered cold calling nearly obsolete, successful sales prospecting begins with using tools like live chat and social media to build relationships. January 1, 2018 I officially started my role as CEO of my own company, Empire Selling. Make sure you’ve got that viable program or platform.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

The Product Coalition

JANUARY 11, 2021

In 2018, we came together with an Endy branding agency and created a Baristika specialty coffee delivery service. At that moment, we crossed paths on several projects with Nikita Yutkin, the CEO of the Endy branding agency. Then we finally came up with the best solution. Coffee should be hot. The idea took off instantly?

Feedback Software 105

Feedback Software User Testing Customer Experience Systems Review 105

Userpilot

SEPTEMBER 9, 2024

You’ve probably had enough theories already, so this article cuts to the chase to show you examples from top brands that are killing it with this approach. HubSpot gives a platform to its customers at Inbound conference. Starbucks launched the “My Idea” platform for continuous innovation and growth.

Customer Feedback 111

Customer Feedback Customer Experience Data Visualization Analytic Tools 111

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. In order to move the needle, you need to listen—and we mean really listen—to customer feedback. Additionally, it’s important to hear from a large base of your customers in order to make informed feedback decisions.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

Intercom, Inc.

FEBRUARY 1, 2018

Adam: Rachel, you’re leading growth marketing at one of the fastest growing software companies of this generation. You could only exchange multimillion dollar derivatives on some kind of energy platform. For Slack, that was clearly the engineering and dev communities, who love new tools. We use a multi-touch attribution system.

User Testing 174

User Testing Marketing Research Software Customer Experience 174

Intercom, Inc.

MAY 18, 2018

We’ve since scaled to more than 35 in Dublin the past 2 years – and 110 globally in the first half of 2018. We simply didn’t have the systems in place to set them up for success. Appreciates fair, constructive feedback. Nice to haves: Comfortable giving constructive feedback to peers.

Strategy 222

Strategy Construction User Testing Customer Feedback 222

Amplitude

MAY 6, 2020

Product Intelligence software helps teams use their customer data to build great product experiences. We are a burger company,” explains Elie Javice, VP of Tech Product Management from Restaurant Brands International (Burger King), “that is our product. McKinsey , The business value of design, October 2018). It’s not a website.

Data Visualization 140

Data Visualization Reporting Tools Analytic Tools User Testing 140

Product Innovation Educators

SEPTEMBER 10, 2018

Being a good product manager requires a diverse set of skills, including communicating, influencing, design, technology, product process, and business acumen. Cole has a very popular course on Udemy for people wanting to get into product management or who are brand new to it. 6:31] What should a product manager’s role be?

Customer Feedback 136

Customer Feedback Product Management Product Manager Feedback Software 136

The Accidental Product Manager

JUNE 5, 2018

2018 State of Digital Product. Incite Group just published an in-depth, research-led report on the state of digital product, based on feedback from over 1000 product, UX design and engagement executives. How brands are leveraging new technology such as augmented/virtual reality and voice assistants.

Branding 56

Branding User Testing Reporting Tools Product Research 56

Mind the Product

APRIL 24, 2018

Setapp provides Mac users with a way to use and discover new apps, and developers with a new way to reach customers and generate extra revenue. We liken Setapp to Netflix for Mac software: the user pays a monthly subscription and receives access to a suite of curated Mac apps. It’s a new style of distribution for Mac apps.

User Testing 161

User Testing Customer Feedback Customer Experience Data Visualization 161