Intercom, Inc.

JULY 21, 2022

Rachel now leads the marketing team at Notion, but back then, in 2018, Rachel was head of growth marketing at Slack. We use a multi-touch attribution system. We spent a lot of time and effort setting up that foundational system, making sure that our data was really good. We actually have a bit of a system.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

UX Planet

JUNE 30, 2025

Research by IBM found that about 50% of enterprises in financial services have actively deployed AI, the highest of any sector. This broad applicability in banking (from automating fraud reviews to generating customer communications) underscores how financial firms are integrating GenAI into their core workflows more aggressively than most.

Data Visualization 72

Data Visualization Banking Reporting Tools Analytic Tools 72

Business of Software Conference

AUGUST 1, 2019

On joining Venture Capital firm Warburg Pincus in 1988 he built their IT Investment practice, which focussed heavily on Enterprise Software. Bill Janeway (Partner & Senior Advisor, Warburg Pincus) – The Rise & Fall Of Enterprise Software from Business of Software Conference. The Rise And Fall Of Enterprise Software”.

Reporting Tools 10

Reporting Tools Analytic Tools Software Review Enterprise 10

Intercom, Inc.

JANUARY 10, 2019

On the heels of our 2018 retrospective, we decided to take a look at what product themes and technology are likely to define the year ahead. One of the big success stories for Intercom in 2018 was our app store. Bots are great at things that are suitable for computer calculations, like when your next bill is due. Short on time?

User Testing 143

User Testing Banking Customer Experience Technical Review 143

eG Innovations

OCTOBER 23, 2020

In this blog, we will focus on Application Performance Monitoring (APM) – what is it, why is it important, and why enterprise IT teams are focusing on it. IT administrators then must figure what is causing the slowness – is it due to the application code or the underlying infrastructure. What is Application Performance Monitoring?

Enterprise 52

Enterprise Software Review Systems Review Customer Experience 52

Agile Velocity

MAY 14, 2020

This combination will enable your enterprise to gain faster feedback, reduce risks while also obtaining meaningful business outcomes. Reference: Harvard Business Review Analytic Services Survey, Sept 2018). Agile Architecture (vs monolithic, tightly coupled systems). Our Services Include: Enterprise Agile Transformations.

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Agile Feedback Software Analytic Tools Data Visualization 98

Mind the Product

MAY 13, 2019

We recently reached 1,800,000 current account customers – after launching in January 2018 – and are focusing on growing our user base and revenue. Finally we structure the “what” – this means we create systems, frameworks and processes, rather than feeding squads a roadmap. Explain the why.

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User Testing Research Software Feedback Software Customer Experience 194

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. From there, we started thinking seriously about building our product, reviewing the pain points of our community.

Research Software 90

Research Software UX Feedback Software User Testing 90

UX Planet

JANUARY 11, 2024

Consider the infamous redesign of Snapchat in 2018, which led to a user uproar and a significant drop in user engagement. ? A classic example is Amazon’s one-click purchasing system, simplifying the buying process and boosting sales significantly. ? ✨ If You’re Not Checking UXD, You’re Gambling ?

User Testing 75

User Testing Customer Satisfaction Research Software Product Research 75

eG Innovations

JULY 4, 2019

Citrix administrators often struggle with managing logon times effectively, mainly due to the complexity of their environments and the various components that need to be performing optimally. User connections and application launch can fail due to a problem user-side, server-side, or somewhere in the middle.

Reporting Tools 89

Reporting Tools Technical Review Customer Experience Systems Review 89

Intercom, Inc.

MARCH 8, 2018

Dan: I’ve been in enterprise sales now for 18 years. January 1, 2018 I officially started my role as CEO of my own company, Empire Selling. When systems start creaking, they’re the ones who are going to look out for you. Adam: Dan, welcome to Inside Intercom. The last 12 of those have been in leadership positions.

Research Software 186

Research Software Feedback Software Reporting Tools User Testing 186

Amplitude

MAY 22, 2018

Here’s what’s new in the product in May 2018: Add descriptions to your events in bulk, for improved coworker comprehension. Available as part of the Growth and Enterprise plans. We’ve introduced a new attribute scrubbing service that allows you to retroactively scrub event data from our systems.

Customer Experience 40

Customer Experience Events Data Visualization Systems Review 40

Userpilot

JULY 29, 2019

And while this simplicity made us more user-friendly, we at the same time lacked certain advanced features that an enterprise client might be looking for. Our pricing plans suggested we had enterprise packages, and the leads (or even customers) who chose the higher plans would often be disappointed by the lack of the more advance features.

Feedback Software 104

Feedback Software Positioning Reporting Tools Strategy 104

Userzoom

JUNE 6, 2019

And finally, also the quality of the research results were affected, mostly due to not set standards of outcome. Having worked with tech enterprises like Dell, Nvidia, IBM, we are lucky enough to have her at Booking.com. And also, she’s a big fan of system thinking. Soma: Yes, system thinking is real great.

User Testing 93

User Testing Research Software Product Research UX 93

eG Innovations

FEBRUARY 25, 2019

From the 2018 Migration Survey conducted by eG Innovations, some interesting statistics surfaced: 59% of 795 Citrix professionals voted that slow logons were the number one problem for them. WEM is available with XenDesktop Enterprise (now Virtual Apps & Desktops Advanced) and above subscriptions. We have XenApp 6.5/XenApp

Reporting Tools 63

Reporting Tools Analytic Tools Data Visualization User Testing 63

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. That’s not always true with enterprise sales right.

Research Software 45

Research Software Software Review Data Visualization User Testing 45

UX Studio: Product Management

JANUARY 11, 2022

This time, our UX experts reviewed dozens of Webdesign Wien companies to list the best Austria webdesign agencies to partner with in 2022. Kodlogy Technologies is a Webdesign Wien agency established in 2018. Our business development team will review your details and come up with a customized solution to your needs.

Research Software 82

Research Software User Testing Customer Experience Data Visualization 82

eG Innovations

OCTOBER 29, 2021

You can only monitor a system that is observable. Observability is a measure of how well you can understand your system’s internal states from its external outputs. When eG Innovations introduced eG Enterprise in 2000, we explained what we called ‘selective, external monitoring’ and ‘precise, internal monitoring’. Something Old.

Analytic Tools 52

Analytic Tools Data Visualization Artificial Inteligence Customer Experience 52

Andrew Chen

DECEMBER 10, 2018

I presented all of this at the Andreessen Horowitz Summit in 2018, which gathers our portfolio companies, partners, LPs, and close friends. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. Hope you enjoy it.

User Testing 100

User Testing Startups Technical Review Customer Experience 100

Business of Software Conference

NOVEMBER 12, 2019

In this talk from Business of Software Conference Europe 2018, she explains some of the advantages with examples from MeetEdgar. But in 2018 there’ve been some big changes in the social media landscape. We lost some of our functionality as a tool due to API changes. That’s not always true with enterprise sales right.

Research Software 40

Research Software Software Review Data Visualization User Testing 40

TIBCO - Thought Leadership

APRIL 9, 2019

As I review our recent acquisitions, along with our already strong data and analytics product portfolio, here are five examples of how organizations like yours can use these combinations to drive more business value and agility. A Unified View of Enterprise Data Assets. Comprehensive, Intelligent, Automated IoT Systems.

Reporting Tools 51

Reporting Tools Analytic Tools Data Visualization Technical Review 51

eG Innovations

DECEMBER 4, 2020

A 2018 survey by eG Innovations and DABCC found out that Citrix logon time was the number one problem for administrators: 59% of respondents rated logon time as their biggest problem. To validate a logon, a client finds a domain controller, as per the following steps: DCs register SVR and records it in the Domain Name System (DNS).

Customer Experience 52

Customer Experience Naming Systems Review Enterprise 52

eG Innovations

AUGUST 30, 2022

Acquired by Microsoft in 2018, the technology has now been tightly integrated within the Microsoft Portfolio. The FSLogix agent driver sits as a filter driver on the file system. FSLogix used to have several solutions, all based on a single agent (filter driver). On a remote file server, for each user a VHD(X) is created.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Customer Experience 52

Lenny Rachitsky

SEPTEMBER 3, 2024

Companies like Canva, Grammarly, Figma, Notion, and Dropbox are excluded because they are considered B2B SaaS businesses since they have sales teams and sell to both prosumers and enterprises. from 2018 to 2022 by focusing on current user retention rate (CURR).

User Testing 129

User Testing Feedback Software Framework Onboarding KPIs 129

Lenny Rachitsky

AUGUST 12, 2024

Hila Qu is an Executive in Residence (EIR) at Reforge as well as a renowned growth advisor, angel investor, and published author (her book about growth was named one of the top 10 business books of 2018 in China). You can also see the episode transcript and Hila’s references.

Analytic Tools 52

Analytic Tools Reporting Tools Data Visualization User Testing 52

Andrew Chen

DECEMBER 10, 2018

I presented all of this at the Andreessen Horowitz Summit in 2018, which gathers our portfolio companies, partners, LPs, and close friends. If the below deck is the macro view of how I’m looking at markets, industries, and technologies, then the metrics deck gives my POV on how to diligence each company. Hope you enjoy it.

User Testing 40

User Testing Startups Technical Review Customer Experience 40

Business of Software Conference

OCTOBER 1, 2019

I’m a 35 year veteran of Silicon Valley enterprise software which obviously means I’m not that smart I should’ve done something better and easier. And for the last decade or so I’ve been doing a combination of things around enterprise software product management. And then we’ll dive right into it.

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Roadmap Consulting User Testing Weak Development Team 40

Andrew Chen

NOVEMBER 1, 2018

As of early 2018, when I had presented this, these were some of the companies that had growth titles or formal growth teams). In the past few years, over 1500+ folks have attended the program from almost every company in the Bay Area and many F500 enterprises as well. And these days, it’s spread and become its own ecosystem.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Customer Experience 111

ProductPlan

SEPTEMBER 8, 2021

Open 24 hours a day, the site was user-friendly, encouraging browsers to post their own reviews of books and offering discounts, personalized recommendations, and searches for out-of-print books.”. About half of Amazon’s operating income in 2018 came from AWS, which has more than 1,000,000 active users. Britannica.com ). Wikipedia ).

Product Strategy 87

Product Strategy User Testing Strategy Technical Review 87

Business of Software Conference

NOVEMBER 28, 2019

Which is more recent 2012 to 2018. And finally – and this has been evolving a lot over the last few years – the technology systems and support tools like Salesforce.com or HubSpot becoming more and more important. So the really good people would due diligence you quite a bit, that’s a very good sign.

Research Software 40

Research Software Analytic Tools Data Visualization Software Review 40