Alchemer Mobile

APRIL 24, 2018

With increased competition in the p2p space, we felt that this was the right time to launch the feature, especially because we knew our users would find it valuable. Sellers have to think of new ways to target customers with meaningful content. PMs need to understand the differences in behavior between mobile and desktop users.

User Testing 203

User Testing Customer Experience Artificial Inteligence Naming 203

Usersnap

JULY 26, 2020

Most developers have no clue about how testing is actually done, and how valuable the understanding of software testing basics can be for developers who really want to excel in their careers. I owe a large amount of the success I have had in my career as a software developer to my background in testing. Click To Tweet.

Reporting Tools 128

Reporting Tools Feedback Software User Testing Software Review 128

Intercom, Inc.

DECEMBER 10, 2019

This feature, if it solves a customer problem, results in measurable changes in how customers behave in your product, and ultimately this behavior change delivers an impact to your business. In 2018, our co-founder Des adopted a new internal mantra: “It’s all about market impact.”. As we scaled, that had to change.

Onboarding KPIs 281

Onboarding KPIs Framework Product Research User Testing 281

Lenny Rachitsky

SEPTEMBER 3, 2024

If you’re building a consumer subscription app, this post is your new bible. Over the past year, Phil Carter has been developing a framework for growing consumer subscription businesses, called the Subscription Value Loop. A massive thank-you to Phil for doing the work to put a piece like this together.

User Testing 134

User Testing Feedback Software Framework Onboarding KPIs 134

Product Innovation Educators

SEPTEMBER 30, 2024

PDMA contributes significantly to research and knowledge in the field of product innovation. However, recognizing the need for a more structured approach to innovation, the airport established a dedicated innovation team in 2018.

Research Software 286

Research Software Feedback Software User Testing Technical Review 286

Mind the Product

JANUARY 19, 2018

Accessibility has long been a consideration for our industry, but 2018 will see a new wave of users who demand truly inclusive and ethical services. Ask yourself if your product is helping the user achieve their aims, or is unnecessarily demanding their attention. Inclusive and Ethical Design Goes Mainstream. Recommendations.

Data Visualization 156

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 156

Mind the Product

JANUARY 3, 2020

The accessibility of digital content is often an afterthought, but every user deserves to have convenient access to services. iTaxi is a platform that connects users and licensed cab drivers (like FreeNow, Lyft, Uber, or Bolt) in major cities in Poland. We launched in 2013 and redesigned the app in early 2018.

Data Visualization 203

Data Visualization User Testing Customer Experience Product Research 203

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

User Testing 182

User Testing Feedback Software Customer Feedback Data Visualization 182

Mind the Product

JUNE 11, 2019

I’m really proud to have been part of the team who launched Echo’s new website – our digital pharmacy users can now manage their medication from whichever device they like, without downloading our app. Enter real users, and their real concerns. To test our hypotheses, we conducted user research.

User Testing 171

User Testing Customer Experience Product Research Banking 171

Intercom, Inc.

DECEMBER 12, 2018

By early 2018, Brinker had updated it with almost 2,000 more vendors — that’s nearly 7,000 marketing software companies fighting for the same buyers’ attention. Marketing technology – or MarTech – stacks are the groups of technologies that marketers use to execute, analyze and improve their marketing across the customer lifecycle.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Intercom, Inc.

OCTOBER 13, 2020

We are at the start of a revolution in customer communication, powered by machine learning and artificial intelligence. Our Custom Bots and Resolution Bot already work for thousands of businesses every day. Resolution Bot is a product that automatically answers the repetitive questions faced by customer support teams.

Artificial Inteligence 281

Artificial Inteligence Customer Communications Research Software Feedback Software 281

Userzoom

FEBRUARY 12, 2020

This is a guide for UX and research practitioners who have either newly joined an organization that’s using the Agile methodology, or their current product development is adopting Agile for the first time and they’ve been told to “make UX research happen in this new fangled process immediately please!” . What are the benefits of Agile?

User Testing 100

User Testing Product Research Research Software Customer Feedback 100

Alchemer Mobile

DECEMBER 6, 2018

On December 5, 2018, we hosted a webinar on how product managers can better understand their customers. Product leaders constantly strive to improve their products to drive greater engagement, grow revenue, and delight customers. In order to move the needle, you need to listen—and we mean really listen—to customer feedback.

User Testing 170

User Testing Product Research Customer Feedback User Friction 170

UX Studio: Product Management

APRIL 3, 2018

User-friendliness, however, holds the key for the success of these apps and gadgets in the long run. Additionally, most healthcare products tend to focus overall on the patient as customer. Keeping these in mind, let’s check out what UX trends in healthcare we can catch in 2018! Voice User Interfaces. AI and Chatbots.

Healthcare 138

Healthcare Research Software Data Visualization UX 138

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. In her five years there, she helped take Duolingo from 3 million users to more than 200 million. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

The Product Guy

NOVEMBER 15, 2019

This is something which is particularly important for me in my current organisation because we are experiencing a large number of defects being reported by our customers and we are spending a lot of time dealing with the issues raised by customers. FileFinder is an Applicant Tracking System for the Executive Search industry.

Product Research 186

Product Research User Testing Research Software Customer Experience 186

Product Innovation Educators

JANUARY 19, 2018

Why customer feedback (is mostly) killing your product management efforts. Product managers need to identify and understand unmet needs customers’ have. Classic feedback can lead you in the wrong direction. For example, don’t start a new product with an ideation meeting but with a consumer. More at [link].

User Testing 120

User Testing Customer Feedback Product Management Product Manager 120

Mind the Product

NOVEMBER 19, 2018

But where does product management stand with embracing that same diversity and complexity in our users? It’s even possible to do personality tests with your customer base. Talk to your customers and really have a wide-ranging conversation: You want to understand their backgrounds!

User Testing 155

User Testing Customer Experience Customer Feedback Product Research 155

UX Planet

FEBRUARY 2, 2024

The potential of quantum computing and artificial intelligence to enhance user research User research is crucial for the human-centered design of digital products and services. By deeply understanding users’ needs, desires, and contexts, companies can create meaningful solutions that address real human problems.

User Testing 98

User Testing Research Software Product Research Artificial Inteligence 98

Userzoom

AUGUST 6, 2019

Katja Borchert, Senior Product Owner & UX Researcher, and Pietro Romeo, UX Researcher, reveal practical and leftfield examples of user research at FlixBus in their presentation ‘Don’t Guess It, Test It!’. I joined FlixBus in 2018 as a Senior Product Owner and researcher. So, my name is Katja.

User Testing 101

User Testing Product Research Presentation Research Software 101

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Product Research 119

Mind the Product

AUGUST 11, 2020

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. Joe gave one of the most entertaining and engaging talks at Mind the Product in London 2018, so we followed [.]. Managing change with users and stakeholders.

Customer Experience 172

Customer Experience User Testing Product Research Entertainment 172

Product Innovation Educators

APRIL 6, 2018

4 customer success metrics product managers should use. (1) 1) Feature usage and adoption, (2) Customer churn, (3) Sentiment (customer feedback), and (4) Customer lifetime value (CLTV). Avoid failures and create products customers love. Details of each at [link]. 10 ways to validate product name ideas.

User Testing 136

User Testing Customer Feedback Customer Experience Product Management 136

Intercom, Inc.

AUGUST 10, 2021

And how do you keep your brand’s personality and appeal to upmarket enterprise customers without turning into a corporate clone? Stress testing the theoretical. Back in 2018, we launched a holistic rebrand with the help of an external agency. Only then could we start to truly test it in real-world scenarios.

Branding 257

Branding User Testing Product Research Customer Experience 257

UX Studio

JULY 4, 2018

As a consequence, they open up interesting new territories in UX research, too. VR in UX research can serve as an individual tool to explore user needs and test complex user experiences. We collected some best practices for those looking to learn more about or just getting started with VR user testing.

User Testing 73

User Testing Research Software Product Research Feedback Software 73

The Product Coalition

SEPTEMBER 7, 2024

Streaks motivate users to keep up a consistent behavior, like logging into an app every day. Fresh Starts give users a clean slate to start over, like setting new goals at the beginning of the year. Kind of fitting here. The real impact comes not from the numbers themselves but from how you present them to the user.

User Testing 146

User Testing Customer Experience Customer Feedback Research Software 146

Product Talk

FEBRUARY 21, 2024

When you start interviewing customers every week, it’s easy to get overwhelmed by how much you are learning. When we use our customer interviews to collect specific stories about past behavior, every conversation can uncover dozens of unmet customer needs, pain points, and desires (AKA opportunities).

User Friction 299

User Friction Customer Experience Customer Feedback Analytic Tools 299

Intercom, Inc.

JANUARY 3, 2019

Don’t ignore the voice of your unmet customer — the prospective customer who didn’t become a user because of a product shortcoming. We built a process with the Sales team called “Problems To Be Solved” to capture this feedback. Hiring in the new year?

Research Software 144

Research Software Feedback Software Analytic Tools User Testing 144

Mind the Product

AUGUST 8, 2019

Fitness and sport innovation today is a combination of digital and physical elements, whether it’s wearable fitness trackers or personalized digital coaching programs. The company has kept up the momentum in sports nutrition and hydration research. The first commercial elements of the platform launched in 2018.

Research Software 68

Research Software User Testing Product Research Data Visualization 68

The Product Coalition

SEPTEMBER 29, 2020

But, the price of weakness is sometimes your customer loyalty. How to display to its users, the most interesting part of an image on Twitter”. The proposed solution, supported by research, was Smart Auto-Dropping of Images. An image was analyzed to identify the area of likely user interest. How do you test your 20%?

User Testing 173

User Testing Product Research Customer Experience Differentiation 173

Mind the Product

OCTOBER 25, 2018

How to Evaluate Classic Split Testing. While a simple A/B test (the color of a button for example) is often easy to evaluate, details become incredibly important as soon as a split test can have more than one effect. Let’s look at examples from online review site Trustpilot , where I used to lead the consumer site.

Customer Experience 187

Customer Experience User Testing Product Research Software Review 187

Mind the Product

NOVEMBER 21, 2019

A value proposition helps us to focus on users and to check that our product solves a real problem. It helps us to avoid falling in love with our product, requires research and promotes honesty. But you’re yet to achieve a viable business model and user retention is terrible. Value Proposition. You’re high on life.

User Testing 182

User Testing Reporting Tools Research Software Product Research 182

The Product Coalition

JANUARY 26, 2021

80 to over 100 hours per week to “change the world” is what Elon Musk wrote in a 2018 tweet, referring to what was considered a standard working week at the time Tesla was ramping up production of its Model 3 sedans. Research-based?—? After exploration, testing and iteration, we arrived at the Product Vision Sprint ?—?a

Vision 187

Vision Product Research User Testing Workshop 187

Melissa Perri

JULY 14, 2016

We had learned so much about what was preventing users from signing up on the site, and it was a lot clearer which direction in which we should be going. BUT we still had to test our ideas. To create a front of the funnel website that markets to our target users and converts them.” This isn’t a strategy, this is a plan.

Product Strategy 306

Product Strategy Onboarding KPIs Strategy Transportation 306

Centercode

JANUARY 22, 2019

The results of the 2018 Customer Validation Industry Survey backed up what we already knew: time is a precious commodity that test managers don’t have a lot of. Responses from over 300 companies showed how and where today’s testing professionals are spending their time. Collecting Feedback: Email. Accessible.

User Testing 64

User Testing Reporting Tools Product Research Feedback Software 64

Mind the Product

APRIL 3, 2019

A UK-based consultant, Joe Leech has built a reputation for managing change (for both users and stakeholders) and as the guy to call when a product launch has gone wrong. A/B testing can often kill big, existing ideas because [it] expects results quickly – and you can’t get results quickly from big, important idea changes.

Customer Experience 159

Customer Experience Product Research User Testing Entertainment 159

Product Innovation Educators

FEBRUARY 9, 2018

The product manager role is becoming more qualitative in 2018. Sure, product has to ship and get into the hands of customers, but the context was focused on meeting quantitative metrics. Absent from them, beyond some A/B testing of UI preferences, were metrics that considered customer value and brand loyalty.

Product Management 120

Product Management Product Manager Product Research User Testing 120