Intercom, Inc.

JANUARY 14, 2019

That’s why we have put together our first ever Intercom reading guide for 2019. We hope this collection of reads that moved us has the same effect on you and that in 2019 you find some nugget of wisdom here that meaningfully influences your thinking, your work or simply how you spend your time.

Books 150

Books Technical Review Marketing User Testing 150

ProductPlan

DECEMBER 11, 2019

In 2019, most product managers are using metrics to make decisions. We make snap decisions based on our personal feelings and experiences instead of letting the data inform our choices. There are so many choices , and product managers can experiment until they find frameworks that resonate within their organization.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

Intercom, Inc.

OCTOBER 8, 2020

Freemium’s a great way to acquire lots of customers relatively quickly and easily, but the job of converting them to using a paid product is where the rubber meets the road. And the challenge is a lot harder in an enterprise context, where the buyer and the user aren’t necessarily one and the same person.

Software Review 205

Software Review Enterprise Technical Review User Testing 205

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. Ratings and Reviews. Healthcare app ratings and and reviews were slightly lower than macro averages across both iOS and Android.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Usersnap

FEBRUARY 6, 2021

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. By Steve Krug.

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Mind the Product

JULY 24, 2019

While we’ve spent a lot of time discussing the mechanics of product management, the most common challenge we hear about is discovery: how to know if we’re building the right things. Before we can understand our customers, we have to understand ourselves. Do the customers want it? Banish Your Inner Critic. Could we build it?

Research Software 99

Research Software Feedback Software User Testing Product Research 99

Userpilot

MAY 10, 2023

It shines a spotlight on: Famous marketing brands that have integrated AI technology. TL;DR AI marketing involves leveraging AI technologies like machine learning, deep learning, etc., to analyze customer data and predict customer actions. Marketing AI best practices. AI-powered marketing tools. What is AI in marketing?

Data Visualization 90

Data Visualization Analytic Tools Artificial Inteligence Customer Experience 90

Usersnap

FEBRUARY 6, 2020

Customer experience, or CX, is critical in today’s user-centered market. Customers have more information than ever before available at their fingertips, and they can share reviews with the world at lightning speed. Fortunately, customers aren’t the only ones with ample available information. By Steve Krug.

Feedback Software 49

Feedback Software Research Software User Testing Analytic Tools 49

Userpilot

JULY 9, 2021

Product-Led Onboarding by Ramli John and Wes Bush is a new book about how to implement user onboarding for the ultimate customer retention. The Making of Product Managers by Lena Sesardic gives you eight actionable insights from 20 stories of real product managers who broke into product management from different fields.

Books 98

Books Research Software Feedback Software Analytic Tools 98

ProductPlan

NOVEMBER 10, 2020

Marketplaces like Amazon and eBay have built such outstanding online shopping experiences that consumers now take these experiences for granted. Creating a world-class eCommerce platform takes tremendous effort, teamwork, and strategic planning. That experience is what an eCommerce product manager is responsible for overseeing.

Research Software 92

Research Software Feedback Software Reporting Tools Technical Review 92

Mind the Product

DECEMBER 8, 2020

Our go-to person to learn more about creating a great play experience is Melissa Pickering, Strategic Product Director at The LEGO Group. The post Designing for Play – Melissa Pickering on The Product Experience [Rebroadcast] appeared first on Mind the Product. Translating consumer insights into business innovation.

Customer Experience 116

Customer Experience Product Research User Testing Feedback Software 116

The Product Coalition

JULY 10, 2023

By actively supporting marketing efforts, product managers can unlock new avenues for growth and bring innovative ideas to the table. Without the product managers’ insight and support, marketing professionals may not even realize the full potential of what can be achieved. What is consumer-generated marketing?

User Testing 82

User Testing Feedback Software Analytic Tools Data Visualization 82

Usersnap

JUNE 17, 2019

72% of customers blame poor customer service as the reason for having to explain their issue multiple times. But, as a customer service agent or the feedback receiver, you know customers are sometimes just as guilty. How do you shorten the tedious back-and-forth cycle in clarifying technical issues?

Reporting Tools 76

Reporting Tools Feedback Software User Testing Customer Feedback 76

Modus Create

OCTOBER 13, 2020

So how did our tiny, fully remote, and distributed team managed to overcome these obstacles and take a new idea from birth to a fully functional product loved by thousands of users in just a few short months? It’s not a secret, and it has more to do with people than it does with technology. How It All Started. We didn’t stop there.

User Testing 98

User Testing Research Software Analytic Tools Product Research 98

Userpilot

JULY 30, 2021

The product manager role is responsible for understanding what customer problems to solve and what success looks like for a product. The different types of product managers include the traditional product manager, the product owner, the growth product manager, the technical product manager, and the platform product manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

UX Studio

DECEMBER 14, 2023

The following lines are written with full bias due to nostalgia and my gratitude towards all the people who made UX studio a special community, a hub for our professional passion, and a source of inspiration. Our flat company model at the time, enabled the first joiners to form the company together. Happy birthday, UX studio!

Research Software 89

Research Software UX Feedback Software User Testing 89

Gainsight

JANUARY 31, 2022

Introducing customer success both as a methodology and working practice into a business can be difficult. This situation is especially true when the company is in hyper-growth and introducing specialized customer success technology. With a combination of products, services, and customers come hyper-growth and astonishing scale.

Analytic Tools 95

Analytic Tools Feedback Software Customer Communications Technical Review 95

UX Planet

DECEMBER 11, 2023

The last time I personally recommended learning resources— let’s just say a few brands weren’t particularly enthusiastic I left them off the list. Where would the world be without the lasting impact of Voice Tech Global? Inga’s list in particular was the Medium blog post I would reference multiple times a week.

Technical Review 83

Technical Review Certifications Software Review Feedback Software 83

UX Studio

MAY 30, 2023

Building trust is a complex process that takes time and grows from a dynamic relationship between two parties. It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty.

UX 96

UX Reporting Tools Research Software Data Visualization 96

Userpilot

MARCH 8, 2021

Margaret Zablocka is a founder and CEO of Onoco – a parenting app with 20,000 users – and the former Lead Product Manager at Betfair. When she first became a mother she realized there was a huge gap to fill in the market of parent tech. When my daughter was born, I recorded feedings and nap times on a piece of paper.

Analytic Tools 98

Analytic Tools Technical Review Data Visualization Software Review 98

Business of Software Conference

JULY 29, 2019

BoS USA 2019 BoS Europe 2020. Technology launched before the market was ready, a funded company run into the grown, struggling to reach the heights of an American counterpart. Design is a process where we finely tune our intuition to create great user experiences. Upcoming Events. Don't Miss a Thing - Get BoS Updates.

Software Review 49

Software Review Analytic Tools Technical Review Data Visualization 49

The Product Coalition

JANUARY 5, 2021

It’s probably a distant memory but before the technological revolution, shoppers would walk into a retail store and take guidance from salespersons to make purchasing decisions. Salespersons would understand their customers’ needs and preferences and match them with the most suitable products from the inventory.

Data Visualization 187

Data Visualization User Testing Artificial Inteligence Reporting Tools 187

The Basics of Product Management

JULY 21, 2020

Smart Glasses are the latest craze in the world of wearable tech. We will review each smart glass available today, including the newest entrant, Jio Glass. With the growing importance of video calls, using this wearable tech may soon become an essential part of effective communication. How can an oil company pivot to technology?

Technical Review 52

Technical Review Software Review Feedback Software Product Research 52

UX Studio: Product Management

OCTOBER 9, 2021

When the pandemic hit Hungary in the Autumn of 2019, both companies and employees had to adapt quickly. Our participants included: A user researcher at a Budapest-based multinational telecom company. Due to international client base, he is experienced with remote research methods. A UX researcher at the largest Hungarian bank.

Positioning 108

Positioning User Testing Customer Experience Research Software 108

The Product Coalition

FEBRUARY 20, 2019

To be honest, there are many things we’re still iterating on, and refining our processes will just be a constant effort, as it should be in every company. Why you want your dev team involved in your product definition efforts In our particular case, our target customers are developers and engineering managers (and later on, product managers).

Customer Experience 60

Customer Experience Development Feedback Software Reporting Tools 60

The Product Coalition

SEPTEMBER 3, 2019

Don Norman first coined the term User Experience in 1993 and in the last 26 years, UX has exploded. Last week I was lucky enough to attend one of their conferences to sample some of their learnings from design thinking, usability testing and omnichannel experiences. to “What do our users truly need?”.

User Testing 60

User Testing UX Product Research Technical Review 60

Alchemer Mobile

MARCH 23, 2021

Retaining customers tends to cost less than acquiring new ones and offers additional benefits through improving overall lifetime value. App retention can also be used as a trust signal around how well your brand knows its customers. Why the discrepancy in length of time in which retention is measured? 30-day Retention.

Research Software 216

Research Software Feedback Software User Testing Data Visualization 216

Userpilot

APRIL 8, 2022

Hint: it starts with user feedback. They worked with many tech companies and were funded $50k from the first round of investors to build the MVP and find Product-Market fit. Product market fit happens when you have identified your target customer (“market”) and you have built the right product for them.

User Testing 98

User Testing Feedback Software Research Software Product Marketing 98

The Product Coalition

DECEMBER 15, 2020

In March 2019, Amazon saw 85 percent of mobile activity coming through its app. users will have made at least one purchase via web browser or mobile app on their mobile device, up from 167.77 Therefore, we decided to share our experience on how to create a product card in a B2C mobile app so that it leaves no doubts among users.

Feedback Software 127

Feedback Software Technical Review User Testing Customer Feedback 127

The Product Coalition

AUGUST 6, 2021

In today’s competitive business environment, technology is increasingly shaping the strategies that companies develop to try to outdo their competition. One of the main examples of this are the customized software applications that companies are rushing to develop to allow them to better connect with their users.

Consulting 157

Consulting Reporting Tools Engineering Research Software 157

Gainsight

DECEMBER 10, 2018

Top 5 Customer Success Blog Posts of 2018. You can’t have a business without a product and you can’t maintain a customer base without Customer Success. Gainsight Elements: The Science of Customer Success. How to Calculate 6 Key Customer Success Metrics. What is a Customer Retention Rate and How do I Calculate It?

Webinar 71

Webinar Blog Customer Experience Customer Feedback 71

The Product Coalition

JULY 1, 2022

All the user acquisition in the world won’t matter if you’ve got a high churn rate on your app. If you want to know why users are uninstalling or unsubscribing, tools like screen flow, heatmaps, and screen recordings can get users loving?—?instead Your users have. There are elements to it that are frustrating your users.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Lenny Rachitsky

FEBRUARY 13, 2024

For a decade, she’s worked closely with tech companies to drive behavior change. At Irrational Labs , we surveyed 60 software companies to reflect on their experience with pricing studies. What if we annoy users? Reddit ’s users flipped out. It’s technically complex. Strava had bumps.

Data Visualization 99

Data Visualization Product Research User Testing Research Software 99

Alchemer Mobile

JULY 16, 2019

Consider these scenarios for a moment: Scenario 1 : Supermarket giant, Tesco launches a mobile app for customers. It serves the purpose of a virtual grocery store for customers who are time-pressed to go and shop physically. Scenario 3: Using futuristic technology can pay handsomely. The results?

Analytic Tools 159

Analytic Tools Research Software Feedback Software Data Visualization 159

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mixpanel

FEBRUARY 6, 2020

In 2019, industry-leading Business Intelligence tools (BI tools), Looker and Tableau, were acquired by Google and Salesforce for over $18 billion combined. These massive deals show that BI tools and data warehouses are a powerful combo that companies across the globe are incorporating into their tech stacks.

Data Visualization 103

Data Visualization Analytic Tools Reporting Tools Technical Review 103

freshtrax

JULY 23, 2019

Looking at quantified insights, however, shows us what conditions facilitate the demands of daily life in Japan, and we can begin to understand consumers as individuals whose lives have a margin for change and innovation. million (3 times greater than California’s population). Worldometers, 2019 ). Nippon, 2019 ).

User Testing 88

User Testing Data Visualization Customer Feedback Product Research 88