Intercom, Inc.

FEBRUARY 6, 2020

In 2019 research firm IDC found them to deliver 869% ROI (??) And it’s an advantage that traditional corporate learning platforms simply can’t replicate. Just look at the world of marketing: there are now more than 7,000 tools , up from a mere 150 in 2011. That’s the case for a lot of the new technology that comes out.”.

Feedback Software 243

Feedback Software Analytic Tools Research Software Data Visualization 243

Intercom, Inc.

JULY 16, 2020

As tech continues its path toward democratization, with better offerings available to more people, an odd contradiction has revealed itself: on the enterprise side of things, most software simply isn’t very good. I’m not trying to become an enterprise software company.

Reporting Tools 226

Reporting Tools User Testing Customer Experience Artificial Inteligence 226

The Product Coalition

AUGUST 12, 2020

As AI technology spreads across the globe, new locations are arising as potential hotbeds for the growth and development of AI technology. One of these areas is Southeast Asia, where AI solutions are expected to lead to increased productivity and a further expansion of AI markets. Gibson sees great potential in these areas.

Reporting Tools 80

Reporting Tools Research Software Artificial Inteligence Data Visualization 80

Intercom, Inc.

AUGUST 6, 2020

But that sort of transformation doesn’t just happen on its own – it is the culmination of the tireless work and effort of millions of engineers and developers, building new things and overwriting old tools. I continued that journey with more software programming languages like Pearl and Java and so on.

Feedback Software 143

Feedback Software Reporting Tools Product Research Customer Feedback 143

Gainsight

OCTOBER 23, 2019

The critical role played by customer success (CS) teams is well known, as is the importance of the customer success software powering these teams. But, could thinking about customer success software as a category be leading us down the wrong path? Understanding the Customer Success Software Market. Here’s why.

Analytic Tools 60

Analytic Tools Research Software Feedback Software Customer Communications 60

The Product Coalition

AUGUST 30, 2021

New technologies help to derive the flavors from fruits and vegetables. Moreover, many custom software development companies introduce various food industry software systems that make food readily available to customers. Europe commanded the global food flavor market in 2019 with a total market share of 31.7%.

Reporting Tools 126

Reporting Tools Software Review Systems Review Technical Review 126

Alchemer Mobile

APRIL 2, 2021

While we watched brave, brilliant healthcare workers combat the pandemic on the front lines, the mobile technology used to support their efforts from home underwent massive change. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Healthcare category.

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Intercom, Inc.

MARCH 28, 2019

We sat down with Heather to get her take on what it means to be a CMO in 2019. Marketing is increasingly about designing and delivering customer experiences, and software is the digital clay we use to sculpt them. This has led to a growing population of data-driven CMOs who are more technologically sophisticated than in yesteryear.

Research Software 117

Research Software Reporting Tools Data Visualization Customer Experience 117

The Product Coalition

DECEMBER 23, 2022

To make things more eye-opening, between 2017 and 2019, PM job openings in the US alone had already grown in a frenzy: 32% growth from 13.4k This is justified with the idea that PMs aren’t just “PMs” in such smaller teams — they’re a bit of everything (even software development if the skills are there). PMs in the country back in 2017.

Analytic Tools 109

Analytic Tools Reporting Tools Feedback Software Product Management 109

Userpilot

MARCH 6, 2020

Sophia Benhaddou – Managing Partner and Product Manager at Excelway – – online meeting facilitation tool suite. Olga Springer – Product Manager / Product Owner at SentiOne – a social media listening and internet monitoring tool. Women in SaaS. Women in Product. What is your background?

Research Software 132

Research Software Analytic Tools Feedback Software Reporting Tools 132

Userzoom

MAY 12, 2020

A 2019 survey identified that 59% of healthcare organizations still lacked a well-defined digital strategy. As healthcare providers experience double the site traffic, web IT teams are having to re-assess how the marketing technology stack is deployed on health system websites. Establishing metrics for new digital workflows.

Healthcare 95

Healthcare Analytic Tools Research Software User Testing 95

Mind the Product

MARCH 5, 2020

So, which platform should you adopt for a new digital service, mobile app or the web? Under 35s are almost three times more likely to accept app push notifications than older generations, according to Comscore , but they also report the highest level of annoyance at receiving too many notifications. in 2017 to 7.8%

Research Software 116

Research Software Reporting Tools Development Data Visualization 116

ProductPlan

DECEMBER 11, 2019

In 2019, most product managers are using metrics to make decisions. Sure, product managers need numbers to report up the chain to track progress around goals. In our upcoming 2020 Product Management report, 34% of product managers said that t heir primary product success metric was business-oriented metrics.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

UX Studio

MARCH 13, 2023

According to the 2021 report from Institute for Health Metrics and Evaluation about mental health, it is obvious that depression and anxiety are the most common mental illnesses these days. Still, there is no magic tool that works for everybody and helps in every situation. this end, there are quite a few tools that can help.

Research Software 82

Research Software Feedback Software Reporting Tools Onboarding KPIs 82

eG Innovations

MARCH 4, 2020

Over 100 million users across 400,000 organizations use Citrix virtual apps and desktops technologies for accessing different types of business applications. There are many software products for monitoring the availability, performance, and usage of Citrix technologies. The 2019 VDI Like a Pro survey estimates that about 12.1%

Reporting Tools 52

Reporting Tools Data Visualization Enterprise Management 52

Modus Create

NOVEMBER 1, 2021

A recent report by Check Point Research stated that schools and research facilities experienced an average of 1,739 cyberattacks per organization each week in July 2021. . UK’s National Cyber Security Centre (NCSC) reported that hackers are targeting UK universities to steal coronavirus research. . Lack of Preparedness.

Education 97

Education Research Software Technical Review Reporting Tools 97

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin and including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint. Thanks, Andrew.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Mind the Product

MARCH 29, 2020

Since #mtpcon Singapore 2019 Mind the Product has been on a mission to support the continuing growth of the AsiaPac tech community. Speaking to her during a Mind the Product AsiaPac tour in late 2019, she confirmed that the product discipline has grown hugely since she’s been in Singapore. Cultural Differences and Conflict Avoidance.

Product Research 162

Product Research Research Software Feedback Software User Testing 162

The Product Coalition

OCTOBER 19, 2020

10 years of progress in healthcare and technology equaled in just a few months. People who have never used online grocery services now depend on it. At the end of 2005, they reported $1.2 In 2019, China reported sales of $1.935T which was 3x the $611B reported in the United States. Discover what’s next.

Reporting Tools 89

Reporting Tools Healthcare Data Visualization Technology 89

Gainsight

DECEMBER 21, 2020

In 2019, there were many thought leaders and evidence that the economy was shifting to the customer. With an inundation of products and services as subscriptions to choose from, the customer could quickly leave your company and take their business with them. They want a one-stop-shop. How do you solve this problem? Gainsight CS.

Data Visualization 59

Data Visualization Reporting Tools Analytic Tools Customer Experience 59

Mixpanel

JANUARY 28, 2020

In November 2019, the long-awaited Disney+ streaming video service launched to much fanfare, and already has tens of millions of viewers. But getting the service off the ground came from many decisions made years ago, before it was a sure thing. Betting on the future: Finding the technology trends that matter to your business.

Research Software 81

Research Software Reporting Tools Data Visualization User Testing 81

Business of Software Conference

JULY 20, 2020

Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? And the idea was you found an attractive position in an attractive industry – we used to teach this stuff – and then you would throw up entry barriers like crazy and protect that position for a long time.

Weak Development Team 75

Weak Development Team Reporting Tools Research Software Data Visualization 75

Imaginary Cloud - Design

JANUARY 30, 2020

In 2017, Gartner introduced the concept augmented analytics in his Augmented Analytics is the Future of Data and Analytics report. In the last year, major companies in business intelligence (BI) digital solutions, such as Qlik and Tableau were already investing on it.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Innovatemap

MARCH 17, 2021

Kristin and Katie (2019 Photo). I’ve been fortunate to work with countless technology companies in my career, and while I met with an incredible number of women executives, CEOs, marketers and more, I most often saw myself in a room among men. percent in 2019. Leanna and Katie (2019 Photo). Ellie and Meghan (2019 Photo).

Technical Review 111

Technical Review Reporting Tools Leadership Startups 111

Userzoom

DECEMBER 11, 2019

My prediction (and hope) for 2020 is that information on the environmental impact of a product or service will be more readily available to the consumer. UX Researcher, Professional Services. With technology being integral to our everyday lives, we shouldn’t be excluding anyone. Becky Wright, Senior Product UX Researcher.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Gainsight

FEBRUARY 12, 2019

On LinkedIn’s latest jobs report— the most promising jobs of 2019 —Customer Success Manager clocked in at number six. A new report from Forrester found that 80% of companies surveyed have invested in customer success technology. The clear market leader among dedicated customer success solutions is Gainsight.

Reporting Tools 56

Reporting Tools Technical Review Certifications Software Review 56

Alchemer Mobile

MARCH 17, 2020

Due to rapidly-changing technology, customers have high expectations for the products they use. According to this hiring trends report, the demand for senior-level PMs increased 51 percent over the last two years (compared to entry-level at ten percent and mid-level at 26 percent) with an overall jump of 32 percent in all PM-related roles.

User Testing 147

User Testing Feedback Software Technical Review Customer Experience 147

Mixpanel

SEPTEMBER 14, 2021

Health tech represents a new way to address everything from personal mental health to the inefficiencies of the healthcare system. But, without the right level of insight, health tech companies may be overcome by the challenges of growing a niche solution—namely, retaining an engaged user base for a delicate use case.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Healthcare 59

Userpilot

JULY 30, 2021

A product manager’s responsibilities include evaluating ideas, setting product strategy, building and sharing product roadmaps, prioritizing features and documenting requirements, defining product releases, and analyzing and reporting on progress. Analyzing and reporting on progress. What does a product manager do? Product Manager.

Feedback Software 98

Feedback Software Research Software Reporting Tools Product Research 98

Gainsight

DECEMBER 18, 2020

per new customer in 2019 to $1.60 If you can leverage all three—new Logo, retention, and upsells—you will be in a better position overall. Here are three more that are essential metrics to track: Churn : Your churn rate, aka Attrition Rate, is the number of customers leaving your business or service against total customers.

Onboarding KPIs 59

Onboarding KPIs Feedback Software Reporting Tools Data Visualization 59

Intercom, Inc.

JANUARY 3, 2020

If you’re short on time, here are some quick takeaways: From Superhuman to bedside lamps, we look at the products and technology that defined 2019. We each take a look back and try to pin down our decade-defining technologies. And they were designing these amazing futuristic looking Minority Report -like cars.

Reporting Tools 118

Reporting Tools Technical Review Onboarding KPIs User Testing 118

The Product Coalition

NOVEMBER 3, 2020

The Scope of Tech and Product in Europe It’s always useful to start with the positives, after all this isn’t a brutal takedown of all the hard work that European tech professionals do every single day. As of 2019, according to a report by Atomico , the technology industry in Europe won $34.3 There are an estimated 6.1

Reporting Tools 88

Reporting Tools Product Management Product Manager Certifications 88

UX Studio: Product Management

FEBRUARY 26, 2019

This puts me in a position to tell endless stories of the heroic work top UX agencies do day after day to fight for a better digital world. Later, as software became more and more important, Ideo turned to interaction design. We call it uxfol.io, and UX designers have made it a popular online portfolio platform.

UX 80

UX Data Visualization Research Software Analytic Tools 80

Gainsight

JUNE 10, 2021

Jamf has mastered using 360-degree views, scorecards, and reporting to shift their teams from reactive to proactive. . Their most significant influence on customers was in the last year developing a strategy centered on “ positive change in customer health. They also discovered the ability to predict future ARR growth. .

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Andrew Chen

MAY 28, 2019

No wonder the consumer investment team ended up digging into this trend by doing a market map report — the analysis led by Li Jin, Avery Segal and Bennett Carroccio, including work from myself, Connie Chan, and others. The report covers things in more detail at the end, but that’s the tldr; from an investment standpoint.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

BrainStation Product Management

FEBRUARY 28, 2019

According to BrainStation’s 2019 Digital Skills Survey , 88 percent of Product Managers polled began their careers in a different field, a number higher than any other discipline. 71 percent of Product Managers reported participating in workshops, roughly 65 percent in both online and in-person courses, and 55 percent in webinars.

Technical Advisors 70

Technical Advisors Reporting Tools Analytic Tools Product Research 70

ProductPlan

JULY 10, 2020

It hit me by surprise but was so incredibly obvious at the same time: The user’s experience does not start and end within the software itself. To further press the urgency of a robust CX strategy in your business, in 2019, Qualtric’s XM Institute published a study to better understand the impact of Customer Experience on business.

Customer Experience 65

Customer Experience Development Team Review Onboarding KPIs Reporting Tools 65