The Product Coalition

JULY 10, 2023

Uncover the tools available for effective consumer-generated marketing and learn how to utilize them in your own initiatives. In this article, we will: Explore the emerging trend of driving product growth through community activation and consumer-generated marketing. What is consumer-generated marketing?

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User Testing Feedback Software Analytic Tools Data Visualization 81

Alchemer Mobile

APRIL 28, 2021

One size did not fit all for Utilities apps in 2020. Similarly to previous years, iOS apps again enjoyed a higher overall rating; however, Android narrowed the gap between two in 2020, likely due to the new weighting system that Google employed in late 2019. Depending on industry (energy, manufacturing, security, et. Popular Phrases.

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Feedback Software Systems Review User Testing Travel 234

Alchemer Mobile

MAY 21, 2020

As we look ahead to our “new normal,” Finance app product managers and marketers must plan for usage swings both positive and negative depending on their offerings, and even within different pieces of their mobile experiences. This is our fifth consecutive year conducting this research. Mobile Customer Sentiment.

Finance 147

Finance Feedback Software User Testing Research Software 147

Alchemer Mobile

JUNE 9, 2020

Coronavirus didn’t break your mobile feedback funnel; it revealed it was broken all along. In this presentation originally delivered at Mobile Growth Summit, Apptentive’s CEO and Co-founder, Robi Ganguly, dives into exactly how companies can use feedback to predict churn and extend customer lifetime value.

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User Testing Feedback Software Customer Feedback Data Visualization 182

Alchemer Mobile

APRIL 2, 2021

Healthcare apps saw incredible floods of new consumers as the world transitioned to managing health remotely, and the impact on engagement was stunning. In our research, Healthcare apps are divided into two subcategories: Medical (public health, condition management, reproductive services, insurance, etc.)

Healthcare 147

Healthcare Feedback Software Research Software User Testing 147

Alchemer Mobile

APRIL 6, 2021

In our research, Food and Drink apps are separated into two subcategories: Restaurants (both QSR and sit down) and Food Services (grocery, food delivery, digital recipes, etc.). Read on for data-supported research and benchmarks Food and Drink apps should focus on in 2021 and beyond based on what was learned from a year like no other.

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Feedback Software Research Software User Testing Systems Review 243

Userpilot

DECEMBER 10, 2020

Nobody likes getting negative feedback. If you don’t like getting negative feedback either – congratulations! You’d probably pass the Turing Test! But the whole point of killing it like a pro – in product or elsewhere – is not to take negative feedback personally. You’re a human!

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User Testing Feedback Software Customer Feedback Analytic Tools 87

UX Studio: Product Management

OCTOBER 9, 2021

When the pandemic hit Hungary in the Autumn of 2019, both companies and employees had to adapt quickly. Like with most jobs, for us – UX Researchers – this meant moving our daily communication online, including research, creative processes, and communication. In July, we interviewed four UX researchers from Hungary.

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Positioning User Testing Customer Experience Research Software 108

The Product Coalition

APRIL 8, 2020

According to Jenny Björkman, UX Lead at Sustainably The cost implications of doing user experience (UX) design without a testing phase can put the future of any company at risk. imagine the cost savings had they included a UX research phase beforehand in their project plan. However, for startups like Sustainably?—?that’s

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Userzoom

DECEMBER 17, 2019

Armed with the proper tools, guidance and methods of communication, you should be able to convince anyone within your organisation about the value of user research and the positive impact it will have on the bottom line – without resorting to cattle-prods, lies or locking yourself in the stationery cupboard and having a very loud cry.

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Userpilot

MAY 29, 2024

” Nir’s work focuses on how technology and products can be designed to create positive habits in users. He frequently speaks and writes about the psychology behind user behavior and how businesses can leverage these insights to create engaging and effective products. How did Nir Eyal begin his career?

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Books Research Software User Testing Customer Experience 93

UX Studio: Product Management

NOVEMBER 5, 2018

UI trends 2019? So we’re going to revisit the hottest topics of late 2018 and predict the UI design trends of 2019. We at UX studio chose 7 UI trends that will surely stick around in 2019! In this post we cover: Which factors are influencing the UI trends of 2019? The top seven UI trends in 2019.

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Research Software Feedback Software User Testing Customer Experience 111

Alchemer Mobile

APRIL 7, 2021

Consumers used Finance apps for the same standard purposes, although DAU spiked as people used mobile as their primary access point to banks and finance management. Consumers in each subcategory have vastly different motivations and usage patterns, which we see represented in the data. Shifts in Consumer Emotion.

Finance 147

Finance Feedback Software Research Software Systems Review 147

Userpilot

OCTOBER 1, 2022

Software adoption is crucial to the success of SaaS companies because it secures users to be long-term customers. A SaaS business model relies on recurring revenue from retained users, so if adoption fails, the whole business model fails as well. In SaaS, the median user growth is 4%, while the median activation rate is 17%.

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Feedback Software Research Software User Testing Onboarding KPIs 88

Indicative

JANUARY 24, 2020

It was a positive, productive, and fast paced year for the Indicative team. We are proud to have released 193 updates that power insights into your customers journey. As we look towards 2020 releases, here is a quick snapshot of the top features Indicative released in 2019. User Segments API. Data Integration.

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Data Visualization Customer Feedback Customer Experience User Testing 78

Intercom, Inc.

DECEMBER 10, 2018

So in-app marketing is especially key to engaging and retaining the users you’ve worked so hard to acquire. In-app marketing is about reaching out to your customers while they’re inside your product to engage, retain, or upsell them. billion users found that the average retention rate for web-based apps is only about 10%.

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Feedback Software Analytic Tools User Testing Marketing 137

Userzoom

JULY 16, 2019

Budget is often restrained for designers and researchers; whether in time, money or both. So, why would it ever make sense to test someone else’s website? Especially where you don’t have any ownership or influence to change the designs based on your research or testing? Testing with an initial idea.

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Userpilot

AUGUST 30, 2023

It’s 2023, and customers have options. Get ready to dive into insightful discussions, practical strategies, and real-world examples that will empower you to create and manage products that meet user needs and leave them truly satisfied. This makes it more important than ever to create products people actually want to use.

Customer Experience 93

Customer Experience User Testing Customer Feedback Research Software 93

Mind the Product

FEBRUARY 1, 2019

How are those 2019 goals and resolutions coming along? hitting a specific metric (revenue/users/conversion, etc). And with research showing that people who set goals are more likely to succeed than those who don’t, we should be all good… right? Are you moving towards a positive outcome, or away from a negative one?

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BrainMates

DECEMBER 2, 2019

Updated December, 2019. Product positioning is an important part of a product marketing strategy. It helps buyers and users understand where a product ‘fits’ in terms of what it offers and how it compares with competing products so that they can select the product that will best serve their needs. Easy as S-T-P.

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freshtrax

DECEMBER 19, 2019

User Experience (UX) Design is a design process used to make products, services, or systems easy for people to use. An important part of the UX design of a website is the user interface (UI) design, which helps the user interact with the site. Source: Rakuten Japan 2019 ). Source: Rakuten USA 2019 ). Typography.

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Customer Experience User Experience User Testing Analytic Tools 127

Modus Create

OCTOBER 13, 2020

According to research by QSM , the average software project takes almost a year to complete, and includes dozens of unneeded and unused, yet complex features. This solution will eventually be a part of a full mission-based platform to help struggling American consumers manage their finances. How It All Started.

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User Testing Research Software Analytic Tools Product Research 98

The Product Guy

MARCH 12, 2020

In July 2019, my team was being pointed in a number of different directions. At the time of working through this process, my product had just been ‘launched’ after 2 months of private beta testing. We agreed that our number one priority had to be achieving Product/Market Fit. The former is a difficult conversation.

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User Testing Customer Experience Framework Product Research 162

The Product Coalition

APRIL 22, 2022

Let’s take a look at how gamification works in healthcare and fitness apps. Healthcare and fitness apps constitute 3.58% to 7.16%, but only a few enter the top. Gamification has become one of the technologies that make users care for themselves. Users are interested in coping with the task and improving their state of health.

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Healthcare User Testing Entertainment Customer Experience 132

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. We also launched our automated IntelliZoom participant sourcing engine that allows our customers reach 120+ million participants. While we saw handful of teams couple UX research with Analytics, it did not happen as much I had predicted.

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Userzoom

MAY 12, 2020

The magnitude of the challenge is intensified by the relative digital and user experience maturity of healthcare companies. A 2019 survey identified that 59% of healthcare organizations still lacked a well-defined digital strategy. For many, this has proven to be a challenging sprint against the pace and scale of the pandemic.

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Intercom, Inc.

JANUARY 22, 2019

The hard part is converting them into long-term, loyal customers. These one-size-fits-all message schedules treat all new signups as a homogenous blob and ignore how they’re actually using your product. Ask yourself, what does a successful customer look like? These days getting someone to hand over their email address is easy.

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User Testing Customer Experience Customer Feedback Feedback Software 186

Lenny Rachitsky

FEBRUARY 13, 2024

She leverages the latest behavioral-science research to improve products’ conversion, engagement, and, most impactfully, pricing. She also provides two mega qualitative and quantitative templates for you to use in your own pricing research. Why are so few product teams testing their pricing? What if we annoy users?

Data Visualization 101

Data Visualization Product Research User Testing Research Software 101

UX Studio

DECEMBER 14, 2023

In the heart of Hungary, we just started to read about ergonomy and user-friendly design, but proper UX research wasn’t part of the process and widespread yet. I believe that the foundations were put down by the first designers and researchers who joined UX studio in the early years. But UX studio did.

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Research Software UX Feedback Software User Testing 90

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How can we make users feel safe regarding products and services? Trust is, therefore, relational and involves communication.

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UX Reporting Tools Research Software Data Visualization 97

Business of Software Conference

JUNE 21, 2019

You think it’s simple, but customers don’t. From page 1 of Obviously Awesome: How To Nail Product Positioning So Customers Get It, Buy It, Love It , it was clear that the team at Business of Software needed to read April Dunford’s new book. April Dunford UK Book Launch Tour BoS USA 2019 BoS Europe 2020.

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Positioning Books User Testing Weak Development Team 56

freshtrax

JULY 19, 2023

million paid subscribers by March 2023 -with an additional 120 million unpaid users on the site. This 2019 KFC campaign was met with overwhelmingly positive feedback as consumers were shocked and amused in the best ways. Interested in learning more about ‘未ル (Miru)’? Learn more about ‘未ル (Miru)’ by clicking here.

User Testing 75

User Testing Marketing Strategy Reporting Tools 75

freshtrax

JUNE 4, 2019

On May 29, 2019, btrax and GlobalSaké collaborated to bring the event “ Defining Value Proposition for Asia New Market Entry ” to those interested in international market expansion. According to Investopedia , a value proposition “refers to the value a company promises to deliver to customers should they choose to buy their product”.

User Testing 85

User Testing User Friction Customer Experience Research Software 85

freshtrax

MAY 9, 2019

Yano Research Institute expects that the market size of mobile payment will reach 48 million USD by 2023, which is more than 4 times than in 2017. According to the research conducted by NTT data , only a third of restaurants in Tokyo accept credit card (as of October 2017). Source: Hakuhodo’s consumer research.

Research Software 81

Research Software User Testing Marketing Customer Feedback 81

ProductPlan

DECEMBER 11, 2019

In 2019, most product managers are using metrics to make decisions. Returning the Power Back to the Customer. Worrying about customers is nothing new for product managers. Meeting their needs, anticipating their desires, and increasing customer value is what the job is all about. I’m excited to watch it all unfold.

Technical Review 59

Technical Review Systems Review Software Review Onboarding KPIs 59

The Product Coalition

MAY 23, 2019

Even if you work for a company that is a house-hold name , you probably have heard inner rumblings on how to implement more effective strategies to reach a wider market and attract new users. There are a number of different marketing methods that businesses are turning to in 2019. or if you are looking to become that person?—?you’d

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Software Review Product Research Analytic Tools Feedback Loop 60

Mind the Product

DECEMBER 13, 2018

Garry is a firm believer that great products only come about through the intersection of technology, business processes, customer support and user experience. He’s also worked as Chief Marketing Technology Officer at Holiday Extras, where he was responsible for all areas of technology, marketing and customer acquisition.

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Analytic Tools Research Software Data Visualization Government 108