Emerge Insights

FEBRUARY 3, 2020

Emerge, a Digital Agency in Portland, OR, is positioned highly for Ability to Deliver in the Leaders Matrix in Clutch’s 2020 independent evaluation that compares user experience design capabilities across consulting firms, agencies and design companies.

Customer Experience 81

Customer Experience Naming User Experience Customer Feedback 81

Userpilot

JUNE 11, 2025

Digital‐health adoption exploded during the pandemic, with McKinsey reporting a 78-fold increase between February and April 2020 , before things settled back into a steadier growth curve. Yet one glaring challenge remains: healthcare apps struggle to keep users engaged. Create tailored user journeys based on specific conditions.

Customer Experience 66

Customer Experience Data Visualization Analytic Tools Feedback Software 66

Amplitude

OCTOBER 14, 2020

Amplify 2020 gathered product leaders from the likes of IBM and Peloton to discuss the shift to a digital everything world, and the takeaway was clear: Your product is your business. In a digital everything world, customers expect innovative, personalized, and even prescriptive product experiences. Luckily, you don’t have to wait.

Data Visualization 119

Data Visualization Analytic Tools Reporting Tools Research Software 119

Userpilot

DECEMBER 2, 2019

Customer success has gone from strength to strength in recent years. With that in mind, we thought we’d take a look at the best customer success tools. With 2020 fast approaching, now’s the perfect time to make sure you’re using the right tools for the job. Let’s jump in… What are customer success tools?

Analytic Tools 95

Analytic Tools Feedback Software Data Visualization Reporting Tools 95

Gainsight

MARCH 4, 2022

In 2020, Gainsight’s Adam Joseph, Regional Vice President EMEA, recorded a series called The GameChanger Podcasts. They discussed the fundamentals of customer success, from workflows and processes to startups and enterprise business. I think that’s the biggest skill that makes a really great customer success manager.”

Customer Feedback 97

Customer Feedback Feedback Software User Testing Customer Experience 97

Usersnap

JULY 9, 2020

Customer experience is a topic that almost anyone can relate to. If you’re just starting out in CX, or you’re feeling a bit lost on the way, here are 50 to-the-point quotes on customer experience to help you get (back) on track. You’ve got to start with the customer experience and work back the technology, not the other way round.

Customer Experience 145

Customer Experience Customer Feedback User Testing Onboarding KPIs 145

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

User Testing 119

User Testing Feedback Software Customer Feedback Product Research 119

Indicative

AUGUST 4, 2020

Best Matches will shortlist your Top 6 search results for events, properties, property values, or project names in any dropdown. . We automatically create two projects for new Indicative users: “Testing” (previously called “Development”) and “Production”. User segment details are automatically populated for faster segment creation.

Data Visualization 110

Data Visualization User Testing Analytic Tools Feedback Software 110

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? We’ve interviewed several prominent names in the industry, including the CEO of Product School, Carlos Gonzalez de Villaumbrosia; Andrea Saez, Head of Product Growth and Education at ProdPad; Gen Furukawa, Co-Founder at Prehook; Natália Kimli? What Was New in Userpilot in 2020.

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Indicative

NOVEMBER 5, 2020

Still, we’re laser-focused on delivering you more security, self-service, faster customer analytics. SSO allows a user to log into Indicative using a third party authenticated identity provider such as Azure Active Directory, Okta, Auth0, OneLogin and more! Sort events in Ascending or Descending order in the User Activity Timeline.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software User Testing 103

Alchemer Mobile

NOVEMBER 16, 2021

Creating an app is the first fight, but promoting your app and gaining loyal customers through generating app downloads will win the battle. In order to have a successful app, you need to get creative to acquire customers. billion apps were downloaded in 2020 alone. billion apps were downloaded in 2020 alone.

Download 246

Download Feedback Software Reporting Tools Customer Experience 246

Alchemer Mobile

FEBRUARY 2, 2021

Without marketing, even the best apps struggle when it comes to customer acquisition and discovery. www.your-app-name.com) and set up a landing page, complete with your app’s name and description and a form for visitors to sign up for email alerts on your app’s progress. Are there any bloggers or journalists whose names keep coming up?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

The Product Coalition

JULY 8, 2022

The truth of the hour is: Come what may, companies or products succeed because they offer a service that a customer truly wants! By adopting the Jobs-to-be-done framework into your product development work, you and your team can enhance your problem-solving skills and address customer needs with confidence. For example?—?if

User Testing 165

User Testing Framework Research Software Customer Experience 165

Indicative

OCTOBER 9, 2020

Indicative continues to climb in the rankings, as G2 names Indicative a Leader in Customer Journey Analytics in G2’s 2020 Fall Report. . Only Indicative connects directly to your data and empowers business users to answer complex customer analytics questions without having to rely on data engineering or SQL.

Data Visualization 94

Data Visualization Analytic Tools Reporting Tools Technical Review 94

Usersnap

MAY 26, 2020

Schremser’s talk at virtual summit The Journey to Customer-Centric Growth. Replays of all 50 talks available now till June 2020. Collecting customer feedback is the magic that turned our company into a more customer-centric organization. Hello everyone, my name is Klaus-M. Schremser, Head of Growth.

Feedback Software 98

Feedback Software User Testing Customer Feedback Research Software 98

The Product Coalition

NOVEMBER 26, 2022

Why do products fail, and what can the teams do to build products that customers need? And these have helped his team to understand what to build and, more importantly, what not to build for the customers. And hence its extremely important to understand what customers need and build the products accordingly.

User Testing 144

User Testing Customer Experience Customer Feedback Feedback Software 144

Alchemer Mobile

MARCH 18, 2021

The report is meant to serve as a yardstick for companies seeking to understand how their customer feedback and engagement metrics stack up against the market, and includes mobile benchmarks across 10 main categories and 20 subcategories. Christy Culp (she/her), Chief Customer Officer at Apptentive: Hello and welcome, everybody.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

The Product Coalition

MAY 6, 2020

We understand that’s not an easy choice since you’re likely looking for a team that not only writes an excellent code but also grabs your vision, cares about your business needs, and contributes with its own industry insights and recommendations. They provide mobile app development, web development, and custom software development.

Research Software 86

Research Software Analytic Tools Feedback Software Development 86

The Product Coalition

DECEMBER 15, 2020

users will have made at least one purchase via web browser or mobile app on their mobile device, up from 167.77 buyers in 2020. Therefore, we decided to share our experience on how to create a product card in a B2C mobile app so that it leaves no doubts among users. And, according to forecasts, in 2024, approximately 187.5

Feedback Software 158

Feedback Software Technical Review User Testing Customer Feedback 158

The Product Coalition

MAY 5, 2022

They make their users’ lives better in some way and they do it better than anyone else. First at Etsy and now at Slack, I’ve helped to grow software solutions from highly adored, niche products to household names serving millions of people every day. In both instances, users gave feedback directly to my teams in real-time.

User Testing 166

User Testing Feedback Software Research Software Customer Experience 166

The Product Coalition

MAY 16, 2021

It was also featured among the Best Apps & Games of 2020, W3 Awards 2020 (2x Gold Awards & 1x Silver) by the Fast Company. Entrepreneur Magazine named Sidebench one of the Most Entrepreneurial Companies in America (3x-time). Sidebench is recognized as Inc.

Analytic Tools 166

Analytic Tools Research Software Startups Development 166

Mixpanel

JULY 7, 2020

Even in pre-COVID-19 times, it’s been held as dogma that loyal users are the core of any SaaS business. But beyond just being active, a product is made great by users who find enough value to form a habit around their usage of it. Users like Brett: A Mixpanel power user. Users like Brett: A Mixpanel power user.

Data Visualization 137

Data Visualization Customer Experience Onboarding KPIs Feedback Software 137

Product Innovation Educators

APRIL 26, 2021

The name of this podcast is changing to Product Mastery Now, to better reflect our purpose of helping product managers becoming product masters, gaining practical knowledge, influence and confidence so you’ll create products customers love. . Interaction with customers is huge for creating joyful work.

Reporting Tools 204

Reporting Tools Feedback Software Technical Review Agile 204

The Product Coalition

MAY 31, 2022

Connections are key Customers don’t want to waste their time on companies that don’t listen to them. The research bears this out: Two-thirds of customers expect companies to meet their needs and expectations. But in enterprise design, the designer doesn’t always have a relationship with the customer.

Feedback Software 156

Feedback Software Reporting Tools Research Software User Testing 156

Intercom, Inc.

JANUARY 16, 2020

In our discussion we unpack what this means for them as a company and for their customers. Like numerous users, I first became aware of Miro via a consultant and this channel has been really important to their growth story. We hear how sharing the pain that your customers experience is key to understanding it.

Research Software 249

Research Software Data Visualization User Testing Customer Experience 249

Userpilot

JULY 20, 2021

Are you looking for the best tactics to increase user engagement for your SaaS product in-app? That’s brilliant, as when more of your users/customers continue engaging with your product, your customer retention rate will keep improving. Why it is important to track and improve user engagement. Let’s get started!

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

The Product Coalition

JUNE 13, 2021

I’d had it in my mind to self-publish a book someday after reading the book Authority by Nathan Barry in early 2020. So I reached out to the following communities: By mid-April 2020, I’d interviewed product managers all across the world in Canada, the United States, Singapore, Philippines, Israel, India and the United Kingdom.

Books 148

Books User Testing Customer Feedback Advertising 148

Intercom, Inc.

JANUARY 18, 2023

Enter 2020. Massive online open course platforms must create a supportive and simple environment to make sure users enjoy the experience and get actual value from the apps. To provide amazing experiences for their users, learner-driven businesses need to find the right metrics and continuously seek out customer feedback.

Feedback Software 205

Feedback Software User Testing Education Customer Experience 205

Userpilot

JANUARY 19, 2021

Customer engagement plays a critical role in your company’s growth and depends on your customer experience. As Steve Jobs once said: “ You have to start with customer experience and work your way back toward the technology, not the other way around. ”. What is Customer Engagement? How to Measure Customer Engagement?

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Research Software 98

Amplitude

MARCH 9, 2020

Our customers use our product intelligence platform to iterate quickly on big bets, and to stay ahead, they will need a platform that can instantly predict which features and campaigns are most likely to cause growth and make faster product bets without extensive A/B testing—they need predictive analytics with causal insights.

Data Visualization 111

Data Visualization Analytic Tools Artificial Inteligence User Friction 111

The Product Coalition

FEBRUARY 11, 2021

Is ‘Dark UIs are trendy in 2020’ factor enough to prefer a dark appearance over the light one? If so, you’ll have to prepare a bunch of excuses for the users. all the insights come from Purrweb, a UI/UX design agency for startups. We came up with very vivid use cases and indicators where a dark user interface fits best.

User Testing 147

User Testing Data Visualization Customer Feedback Feedback Software 147

The Product Coalition

APRIL 25, 2022

Now, to the 12 product management tools the best PMs use: Phase 1: Opportunity Identification and Validation In the identification and validation phase, you’ll be researching where customers are willing to pay to get their problems solved. The best product managers will use Google Sheets at least at some point in their planning stage.

Analytic Tools 174

Analytic Tools Data Visualization Feedback Software Research Software 174

Birst BI

FEBRUARY 13, 2018

Today, Constellation Research , a leading technology research and advisory firm based in Silicon Valley, announced that Birst, an Infor company, for the fourth consecutive time, has been named to the Constellation ShortList for Cloud-Based Business Intelligence and Analytics Platforms.

Embedded Analytics 66

Embedded Analytics Data Visualization Analytic Tools Reporting Tools 66

Intercom, Inc.

JUNE 9, 2020

With that comes the need for clear communication and open dialogue with customers and employees alike. What will be necessary to ensure long-term growth in the post-pandemic world, especially as our customers’ needs continue shifting in ways we can’t yet predict? Neil Webb (@neilmwebb) March 31, 2020.

Strategy 197

Strategy Customer Experience Feedback Software Reporting Tools 197

The Product Coalition

MARCH 25, 2022

At the beginning of this century, the term was used mostly for enterprise solutions, but with time, more customer-focused solutions appeared on the market. Today, the main goals of fintech are to facilitate the interaction with finances and to improve the relationship between financial institutions and customers.

Research Software 156

Research Software Feedback Software Reporting Tools Data Visualization 156

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Usersnap

JULY 28, 2020

Having a great SaaS name places you in a great location on this map, closer to your target customers and farther away from your competitors, which is exactly what your unique brand needs. Basically, the best SaaS name understands and speaks the customer’s language, and if you’re not sure how to do that, then keep reading!

Naming 52

Naming Feedback Software User Testing Product Research 52