Alchemer Mobile

APRIL 14, 2021

Media and Entertainment apps played a critical role in helping us get through 2020. In our 2021 Mobile App Engagement Benchmark Report , a study of 1,000 apps across a billion+ app installs, we take a close look at apps in the Media and Entertainment category. Technology (media creation, connectivity, etc.). Technology Apps.

Feedback Software 246

Feedback Software Research Software Technical Review User Testing 246

Userpilot

DECEMBER 23, 2020

Which product trends emerged in 2020 and are here to stay? As your newsfeed was becoming more and more cluttered with grim reports of the coronavirus spread, you may have inadvertently missed some exciting news from the world of product. What Was New in Userpilot in 2020. Who’s who in Product these days? Too Long Didn’t Read?

Analytic Tools 122

Analytic Tools Onboarding KPIs Data Visualization Product Research 122

Mixpanel

JANUARY 13, 2021

A year from now, on Jan 1, 2022, we’ll remove the Messages & Experiments feature from Mixpanel. New messaging integrations , including a list of preferred partners offering discounts for getting started. Resources for Messages & Experiments users during the transition. Future considerations. Future considerations.

Data Visualization 69

Data Visualization Analytic Tools Messaging User Testing 69

Userpilot

MARCH 29, 2023

In this article, we also look at different kinds of digital analytics data, how to implement a digital analytics strategy, and the best tools to help you do it! NPS scores or bug reports). The next step involves collecting relevant customer data with appropriate analytics tools. Are you in? This could be website data (e.g.,

Data Visualization 79

Data Visualization Analytic Tools Embedded Analytics Feedback Software 79

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 58

Reporting Tools User Testing Data Visualization Research Software 58

The Product Coalition

MARCH 29, 2022

billion, according to a 2020 report. More than 80% of consumers are likely to evaluate brands they follow on social media for solutions. Still, it wasn’t until Facebook launched a little over a decade ago that companies began paying attention to it as a powerful tool for marketing. billion internet users.

Branding 140

Branding Reporting Tools User Testing Research Software 140

Alchemer Mobile

DECEMBER 21, 2022

Demographic factors Obviously, in order to start segmenting on demographic data, you’ll need a system and CRM to collect this information. This takes some basic research but tools like Statista can help you quickly gather high-level data. Communicating with both through the same message does neither group any good.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

DISQO

OCTOBER 24, 2019

While it’s no secret that services businesses have undergone a massive transformation over the past five years, I foresee these changes reaching a critical inflection point in 2020. Future professional services business models will be focused on capabilities, not companies, and outcomes over billable hours.” .

Reporting Tools 40

Reporting Tools User Testing Product Research Data Visualization 40

Amplitude

OCTOBER 13, 2020

Sending the right message to the right user at the right time is a shared goal for all marketers, but it’s not common practice. That’s because effective personalization, like Netflix or Spotify recommendations, requires machine learning systems that are prohibitively expensive. New in Usage Reports. New in Collaboration.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Experience 52

Userpilot

DECEMBER 11, 2019

2020 is set to be a big year for SaaS. Hopefully, the product management tools we’re going to cover will help you out! We’ve split the tools into different categories, so feel free to jump ahead to whichever kind of product you need. The categories of product management tools are: Prototyping and UX (Userpilot, InVision, iRise).

Data Visualization 53

Data Visualization Feedback Software Research Software Analytic Tools 53

Usersnap

AUGUST 26, 2021

There’s a lot of details, but the main takeaways of this article are to learn: how to increase product development ROI by utilizing customer feedback methods of collecting and responding to customer feedback the software for managing and analyzing the voice of customers in context. Most recommended customer feedback software.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Iteratively Blog

MAY 31, 2020

Time and again, folks have used product analytics tools to better understand their customers. With a tool like Amplitude or Mixpanel, you can easily answer the above questions and much more. You can use tools like Chameleon , Appcues , or Pendo to get started easily. ?? What does our retention curves look like?

Data Visualization 97

Data Visualization Analytic Tools Onboarding KPIs User Testing 97

freshtrax

MARCH 17, 2021

In btrax’s first virtual event of the 2021 series, Localizing for the Japanese Market, we invited leading industry experts to share their professional experience launching products in Japan. Utilizing online tools, localization agencies, or in person, conduct real interviews with real customers and to create local case studies.

Reporting Tools 105

Reporting Tools Product Research Research Software User Testing 105

Mixpanel

SEPTEMBER 14, 2021

Health tech represents a new way to address everything from personal mental health to the inefficiencies of the healthcare system. But, without the right level of insight, health tech companies may be overcome by the challenges of growing a niche solution—namely, retaining an engaged user base for a delicate use case.

Analytic Tools 59

Analytic Tools Data Visualization Reporting Tools Healthcare 59

Userpilot

JUNE 28, 2021

Best customer engagement software tools to use. Don’t forget to keep the right tools ready to build and execute your customer engagement marketing strategy. With the rise of social media and the digital realm, brands need to move beyond plainly displaying messages and build a unique experience for their customers.

Feedback Software 105

Feedback Software Analytic Tools User Testing Customer Feedback 105

Amplitude

OCTOBER 13, 2020

Sending the right message to the right user at the right time is a shared goal for all marketers, but it’s not common practice. That’s because effective personalization, like Netflix or Spotify recommendations, requires machine learning systems that are prohibitively expensive. New in Usage Reports. New in Collaboration.

Data Visualization 52

Data Visualization User Testing Analytic Tools Customer Experience 52

Userpilot

MARCH 11, 2022

Must have product management tools : Userpilot for product adoption, Hotjar for heatmaps and recordings on how users engage with your product, Airfocus for prioritization and road mapping, Cord for collaboration, and UXPressia for story mapping. Reports, statistics, and product benchmarks give you hard data on trends in the product world.

Analytic Tools 90

Analytic Tools Data Visualization Research Software Feedback Software 90

Intercom, Inc.

JUNE 9, 2020

We asked Mark Weidick, the general manager of legal ops platform SimpleLegal , what he thought was most important about leadership during a crisis. Tomer Tagrin, CEO of the e-commerce marketing platform Yotpo , agreed with Weidick’s sentiments. Neil Webb (@neilmwebb) March 31, 2020. Make decisions quickly.

Strategy 197

Strategy Feedback Software Customer Experience Reporting Tools 197

Intercom, Inc.

DECEMBER 21, 2021

More than integrations and features and quarterly reports, back in August, Intercom turned 10. In February 2021 Intercom’s CEO Karen Peacock and recently appointed CRO Leandra Fishman spoke at an internal staff event event and we wanted to share some of the highlights with you. And what a year it has been!

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Business of Software Conference

APRIL 17, 2020

In These Uncertain Times… A rather wonderful use of some of the messaging from inbound emails Jessica Salfia at the West Virginian Council of Teachers of English turned into a poem. The words lose their effect and often seem to stand in stark and hollow contrast to the marketing message or sales pitch that follow.

Reporting Tools 64

Reporting Tools Outbound Inbound Messaging 64

Mixpanel

MAY 5, 2021

Prior to this position, Neil was VP of Engineering, after working as a Software Engineer and leading Infrastructure Engineering. He was the Director of Product at Slack, focused on growth in the freemium, self-service business. This involves platforms that support payments/cash outs, social currencies, integrations, and gamification.

Technical Review 144

Technical Review Analytic Tools Customer Experience Software Review 144

Userpilot

NOVEMBER 11, 2020

An Activated user is one who has realized First Value from your service. Your SaaS’s Activation Rate is the percentage of users who get to that key event – and a lot of studies have found it to be that optimizing your Activation Rate has the greatest downstream impact on revenue of any KPI you should be tracking. Activation.

Onboarding KPIs 126

Onboarding KPIs Analytic Tools Feedback Software Data Visualization 126

eG Innovations

DECEMBER 27, 2021

There is no doubt about it that the events of 2020 triggered a huge surge in the use of unified communication products. This, in turn, has focused a lot more attention for system administrators on how to monitor Microsoft 365 (O365) and Teams in particular. The eG Enterprise – Microsoft Teams Dashboard.

Data Visualization 52

Data Visualization Embedded Analytics Reporting Tools Analytic Tools 52

Intercom, Inc.

MARCH 11, 2021

Later is an Instagram marketing platform that allows users to be more strategic about how they plan, publish, and report on their social media content. And we do that every day, in terms of providing great service.” Because trust is not something you easily get anymore, especially when it comes to service.

B2C 118

B2C B2B Reporting Tools Feedback Software 118

The Product Coalition

SEPTEMBER 20, 2020

Join 650 peers and contribute to the Agile Metrics Survey 2020 Stakeholder Communication Channels During an Agile Transition Do good and talk about it?—?a Scrum Events There are plenty of opportunities for stakeholders to interact responsibly with a Scrum Team. Do you want to get this article in your inbox?

Data Visualization 111

Data Visualization Technical Review Reporting Tools Software Review 111

Mixpanel

JANUARY 20, 2020

At Mixpanel, we always strive to move quickly and provide customers with the analytics tools they need to build great products. In 2019, we shipped over 80 features and wanted to share some highlights to help you get the most out of Mixpanel – and innovate faster in 2020. Measure the success of your launches with the Impact report.

Data Visualization 71

Data Visualization Analytic Tools Customer Experience Customer Feedback 71

Userpilot

JULY 20, 2021

You’ll know what you need to tweak, like: Product messaging. For instance, a social media scheduling tool will consider these as engagements: A customer links their social media accounts. As we found out in our State of SaaS Onboarding 2020 research , 40% of SaaS brands don’t have a welcome screen. Duolingo points system.

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Indicative

JUNE 1, 2020

year-over-year growth in 2020. The right customer analytics platform can help provide the insights and knowledge necessary to steer this process around data-informed decision-making. Indicative’s customer journey tools help you visualize a variety of conversion paths. How can we improve the efficiency of our conversion funnels?

Data Visualization 129

Data Visualization User Testing Marketing Customer Feedback 129

Userpilot

SEPTEMBER 14, 2022

Source: 2020 State of Product Marketing report. These personas will help guide your product launch strategy and ensure that you’re targeting the right people with your marketing messages. Especially for SaaS companies that will offer a new solution to the market, the positioning statement must be clear and concise.

Product Research 80

Product Research Feedback Software Research Software Product Marketing 80

BrainMates

JULY 6, 2020

Updated July 2020. These include any company that sells a very similar product or service in the same footprint as your organisation. To begin your analysis use available resources such as news articles, industry journals, analyst reports, the company’s website, marketing collateral, company reports and so forth.

Data Visualization 94

Data Visualization Reporting Tools Advertising Presentation 94

freshtrax

AUGUST 21, 2023

There are cases of this where brands have successfully connected a fan base to the promotion of their services and products to develop new customers. ” We also see unexpected combinations of fanbases and services. This may be a little off topic, but can I introduce another example of a recent event that leveraged fan culture?”

Entertainment 52

Entertainment User Testing Customer Experience Data Visualization 52

Gainsight

MARCH 26, 2020

— Gavin Baker (@GavinSBaker) March 20, 2020. Using this, you can produce a quick report to show your clients and their relative utilization. Use the time you have left to increase usage of the product, through in-application guides and messages. Can you redirect idle Professional Services teammates to help the cause?

Reporting Tools 90

Reporting Tools Data Visualization Customer Experience Healthcare 90

Amplitude

JUNE 23, 2020

To calculate your retention rate, you need to define (1) your critical event and (2) your product-usage interval. Your critical event is an action a user takes that tells you they are retained. Iflix is a leading entertainment service in Southeast Asia. How to Calculate Retention Rate.

Customer Experience 87

Customer Experience Data Visualization Customer Feedback User Testing 87

ProductPlan

FEBRUARY 14, 2023

Remote work and hybrid product teams existed before 2020, but the pandemic supercharged the transformation of many more into more distributed organizations. Keep your calendar updated—along with your status icons on your asynchronous messaging platform of choice—so your team can quickly see if you’re available for an impromptu interaction.

Feedback Software 59

Feedback Software Reporting Tools Crowdsource Customer Experience 59

Userpilot

JULY 1, 2021

Best proactive onboarding tools – what to look out for? Best reactive onboarding tools – what to look out for? The best proactive onboarding tools will allow you to build interactive walkthroughs based on custom events to identify completed user actions and lead the users to key activation points.

Onboarding KPIs 58

Onboarding KPIs Customer Experience User Testing Reporting Tools 58

Usersnap

JANUARY 25, 2021

Ecommerce shopping has grown significantly in 2020, and many companies are questioning if it will replace the need for brick-and-mortar retail. Ecommerce marketers will need to focus on their value, customer service, and other areas to win back shoppers, which is more complicated. Pandemics, recessions, and product choice.

User Testing 86

User Testing Product Research Data Visualization Customer Feedback 86